What Jobs are available for Hotel Staff in Worcestershire?
Showing 74 Hotel Staff jobs in Worcestershire
Operations Manager - Hotel Services
WV1 3SX Wolverhampton, West Midlands
£40000 Annually
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Operations Manager to oversee the daily operations of a prestigious hospitality establishment in Wolverhampton, West Midlands, UK . This is a hands-on role requiring strong leadership and a deep understanding of the hospitality industry. You will be responsible for ensuring seamless service delivery, maintaining high standards of guest satisfaction, and managing operational efficiency across all departments, including front desk, housekeeping, food and beverage, and events. Key responsibilities include developing and implementing operational policies and procedures, managing staff performance and training, and overseeing budgets and financial performance. You will also be crucial in ensuring compliance with health, safety, and licensing regulations. The ideal candidate will possess excellent problem-solving skills, a proactive approach to guest service, and the ability to motivate and lead a diverse team. Experience in managing P&L responsibilities, optimizing resource allocation, and implementing service improvement initiatives is essential. Strong communication and interpersonal skills are vital for liaising with guests, staff, and suppliers. We are looking for an individual with a proven track record in hotel management or a similar senior hospitality operations role. A passion for delivering exceptional guest experiences and a commitment to operational excellence are paramount. This role demands a strategic thinker with the operational acumen to drive profitability and maintain the reputation of our client's esteemed property. A Bachelor's degree in Hospitality Management or a related field, or equivalent professional experience, is required. Join our client and lead the operational success of a premier hospitality destination.
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0
Hotel Operations Manager
WV1 1JU Wolverhampton, West Midlands
£45000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dedicated Hotel Operations Manager to oversee the smooth and efficient running of their hotel operations. This is a fully remote position, offering the flexibility to manage operations remotely while maintaining high standards of guest service and operational excellence. You will be responsible for leading various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and exceptional guest experiences. The ideal candidate will possess strong leadership skills, a deep understanding of hotel management principles, and a passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of the hotel, ensuring high standards of service and efficiency across all departments.
- Manage and motivate a diverse team of hotel staff, fostering a positive and productive work environment.
- Implement and maintain operational policies and procedures to optimize performance and guest satisfaction.
- Develop and manage departmental budgets, controlling costs while maximising revenue.
- Monitor guest feedback and implement strategies to enhance the overall guest experience.
- Ensure compliance with all health, safety, and hygiene regulations.
- Work closely with the sales and marketing teams to drive occupancy and revenue.
- Manage relationships with suppliers and vendors, negotiating contracts and ensuring timely delivery of services and goods.
- Develop and implement training programs for staff to enhance skills and service quality.
- Troubleshoot operational issues and implement effective solutions promptly.
- Analyse operational data to identify trends and opportunities for improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 5 years of experience in hotel management, with at least 2 years in an operations management role.
- Proven experience managing multiple hotel departments.
- Strong understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and control costs effectively.
- Proficiency in property management systems (PMS) and other hotel software.
- A passion for customer service and a commitment to exceeding guest expectations.
- Ability to work independently and make sound decisions in a remote setting.
- Problem-solving aptitude and a proactive approach to operational challenges.
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1
Executive Hotel Manager
WV1 1LR Wolverhampton, West Midlands
£50000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious boutique hotel, is seeking an experienced and dynamic Executive Hotel Manager to oversee all aspects of its operations. This is a hands-on role based at our stunning property in Wolverhampton, West Midlands, UK . The ideal candidate will possess a passion for hospitality, a keen eye for detail, and a proven ability to lead and motivate a diverse team. You will be responsible for ensuring exceptional guest experiences, driving revenue growth, and maintaining the highest standards of service and operational efficiency. This role requires strong leadership, financial acumen, and a deep understanding of the hospitality industry.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
- Develop and implement strategic plans to enhance guest satisfaction, profitability, and market position.
- Manage the hotel's budget, financial performance, and resource allocation effectively.
- Recruit, train, and manage hotel staff, fostering a positive and productive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Develop and maintain strong relationships with guests, suppliers, and local stakeholders.
- Implement and monitor service standards to ensure consistency and excellence.
- Oversee marketing and sales efforts to maximize occupancy and revenue.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Manage inventory and control costs across all departments.
- Respond effectively to guest complaints and resolve issues promptly and professionally.
- Stay informed about industry trends and best practices to maintain a competitive edge.
Qualifications:
- Proven experience as a Hotel Manager or similar senior leadership role in the hospitality industry.
- Demonstrable success in managing hotel operations and improving financial performance.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hotel management systems and software.
- Knowledge of budgeting, forecasting, and financial management.
- A passion for delivering exceptional customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Relevant degree or diploma in Hospitality Management or a related field is preferred.
- A proactive and problem-solving approach.
- Must be based in or willing to relocate to the Wolverhampton, West Midlands, UK area.
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2
Hotel Operations Manager
B3 3BE Birmingham, West Midlands
£50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking a highly skilled and dynamic Hotel Operations Manager to oversee operations at one of their flagship properties in **Birmingham, West Midlands, UK**. This role is integral to ensuring exceptional guest experiences and efficient day-to-day management of the hotel.
Responsibilities:
Responsibilities:
- Oversee the daily operations of all hotel departments, including front office, housekeeping, food and beverage, and banqueting, ensuring seamless service delivery.
- Manage and motivate a diverse team of hotel staff, fostering a positive work environment and promoting a culture of exceptional customer service.
- Develop and implement operational strategies to maximize guest satisfaction, revenue, and profitability.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining the highest standards throughout the property.
- Control departmental budgets, manage costs effectively, and identify opportunities for revenue enhancement.
- Develop and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with department heads to set performance goals and monitor key performance indicators (KPIs).
- Manage inventory, procurement, and supplier relationships to ensure optimal stock levels and cost-efficiency.
- Implement and oversee training programs for staff to enhance service quality and operational efficiency.
- Contribute to the development and execution of marketing and sales initiatives to drive business.
- Ensure the hotel's brand standards are consistently met and exceeded.
- Prepare regular operational reports for senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel management, with a strong focus on operations.
- Proven track record of successfully managing multiple hotel departments.
- Excellent leadership, communication, and interpersonal skills.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and events.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to remain calm and effective under pressure, making sound decisions in demanding situations.
- A passion for delivering outstanding guest experiences.
- Knowledge of local market trends and competitor activities is an advantage.
- Flexibility to work varied shifts, including weekends and holidays, as required by hotel operations.
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3
Hotel Operations Manager
B1 1BB Birmingham, West Midlands
£45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
We are seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of our esteemed hospitality establishment. This role is crucial for ensuring the smooth and efficient operation of all hotel departments, from front desk and housekeeping to food & beverage and maintenance. The successful candidate will be responsible for delivering exceptional guest experiences, driving revenue growth, and maintaining high standards of service quality and operational efficiency. You will lead and motivate a diverse team, fostering a positive and productive work environment. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and optimising resource allocation. You will ensure compliance with health, safety, and hygiene regulations, and implement best practices across all departments. The Hotel Operations Manager will play a key role in staff training and development, performance management, and recruitment. You will also be involved in guest relations, addressing concerns, and resolving issues promptly to ensure guest satisfaction. Strategic planning, including market analysis and competitive benchmarking, will be part of your remit. You will work closely with the General Manager and department heads to achieve financial targets and uphold the hotel's reputation. Experience in a similar management role within the hospitality sector is essential. Strong leadership, communication, and interpersonal skills are paramount. The ability to make sound decisions under pressure and adapt to changing business needs is vital. This role requires a results-oriented individual with a passion for service excellence and a keen understanding of the hospitality industry.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations, ensuring efficiency and guest satisfaction.
- Manage and develop departmental staff, including recruitment, training, and performance evaluations.
- Develop and implement operational policies and procedures to maintain high standards.
- Control departmental budgets, manage expenses, and optimize resource allocation.
- Ensure compliance with all health, safety, and hygiene regulations.
- Monitor guest feedback and implement service improvements.
- Drive revenue generation and cost control initiatives.
- Collaborate with department heads to achieve operational and financial goals.
- Maintain strong relationships with vendors and suppliers.
- Address and resolve guest complaints and operational challenges effectively.
- Proven experience as an Operations Manager or similar senior role in the hospitality industry.
- Strong leadership and team management skills.
- Excellent understanding of hotel operations and service standards.
- Proficiency in budgeting, financial management, and cost control.
- Knowledge of health and safety regulations.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to work effectively in a fast-paced, demanding environment.
- A degree in Hospitality Management or a related field is advantageous.
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4
Hotel Restaurant Manager
B1 1BB Birmingham, West Midlands
£30000 annum (plus
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prestigious 4-star hotel located in the heart of Birmingham, West Midlands, UK , is looking for an experienced and charismatic Hotel Restaurant Manager to oversee their acclaimed dining establishment. This is a fantastic opportunity to lead a vibrant team, enhance guest experiences, and contribute to the hotel's reputation for culinary excellence. The ideal candidate will have a passion for hospitality, exceptional leadership skills, and a keen eye for detail.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage the day-to-day operations of the hotel restaurant, ensuring high standards of service and efficiency.
- Lead, train, and motivate a team of restaurant staff, including servers, hosts, and bartenders.
- Develop and implement staff schedules, ensuring adequate coverage during peak times.
- Oversee inventory management, including ordering supplies, monitoring stock levels, and managing costs.
- Maintain strict adherence to health, safety, and hygiene regulations (including HACCP).
- Develop and refine menus in collaboration with the Head Chef, ensuring profitability and customer satisfaction.
- Handle guest inquiries, complaints, and feedback promptly and professionally, resolving issues to ensure a positive guest experience.
- Monitor financial performance, including revenue, costs, and profitability, and implement strategies to improve financial results.
- Ensure all staff are trained on menu knowledge, service standards, and responsible alcohol service.
- Collaborate with the hotel management team to align restaurant operations with overall hotel objectives.
- Implement and manage reservation systems and table management.
- Organise and execute special events, banquets, and private dining functions.
- Uphold the hotel's brand standards and service ethos at all times.
- Conduct regular team meetings to communicate goals, updates, and feedback.
Qualifications:
- Proven experience in a supervisory or management role within the hospitality industry, preferably in a hotel restaurant setting.
- A strong understanding of food and beverage operations, including inventory control and cost management.
- Excellent leadership, team-building, and communication skills.
- A passion for customer service and creating memorable dining experiences.
- Knowledge of health and safety regulations in a food service environment.
- Proficiency in restaurant management software and POS systems.
- Ability to work effectively under pressure and manage multiple priorities.
- A flexible work schedule, including evenings, weekends, and public holidays.
- A recognised qualification in hospitality management or a related field is advantageous.
- Fluency in English; additional languages are a plus.
- A professional and polished demeanour.
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5
Boutique Hotel Manager
WV1 1 Wolverhampton, West Midlands
£40000 annum + acc
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is a charming and highly-regarded boutique hotel located in the heart of **Wolverhampton, West Midlands, UK**, and they are actively seeking an experienced and passionate Boutique Hotel Manager. This is an on-site role, demanding full commitment to the day-to-day running of the establishment and ensuring an exceptional guest experience. You will be responsible for overseeing all aspects of hotel operations, including front desk management, housekeeping, food and beverage services, maintenance, and staff supervision. The ideal candidate will have a natural flair for hospitality, exceptional customer service skills, and a keen eye for detail. You will lead a dedicated team, fostering a positive and productive work environment, and ensuring that all staff are trained to the highest standards. Responsibilities will include managing budgets, controlling costs, optimising revenue streams, and implementing marketing initiatives to attract new guests and build loyalty. You will be the primary point of contact for guests, addressing any concerns or requests promptly and professionally to ensure their stay is memorable. Experience in managing hotel inventory, supplier relationships, and event planning is also essential. The successful applicant will possess strong leadership qualities, excellent communication skills, and a thorough understanding of the hospitality industry. A commitment to maintaining the unique character and high standards of the boutique hotel is paramount. This is a hands-on role requiring a manager who is visible, approachable, and dedicated to delivering outstanding service. Join a team that values excellence and passion in hospitality.
Responsibilities:
Responsibilities:
- Oversee all hotel operations including front desk, housekeeping, F&B, and maintenance.
- Manage and train hotel staff to ensure high service standards.
- Develop and manage operational budgets and control expenses.
- Implement marketing and sales strategies to drive occupancy and revenue.
- Ensure exceptional guest satisfaction and handle guest inquiries and complaints.
- Maintain the property's appearance and functionality.
- Manage inventory and supplier relationships.
- Plan and oversee hotel events.
- Ensure compliance with health, safety, and licensing regulations.
- Foster a positive and productive work environment for all staff.
- Proven experience as a Hotel Manager or Assistant Hotel Manager.
- Strong leadership and team management skills.
- Exceptional customer service and interpersonal skills.
- Thorough understanding of hotel operations and hospitality management.
- Experience in budget management and revenue optimisation.
- Knowledge of health and safety regulations.
- Excellent organisational and problem-solving abilities.
- Proficiency in hotel management software.
- A passion for hospitality and creating memorable guest experiences.
- Available to work on-site in Wolverhampton.
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6
Hotel Operations Director
WV1 1DU Wolverhampton, West Midlands
£70000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group known for its exceptional guest experiences, is seeking an accomplished and dynamic Hotel Operations Director to oversee their flagship property in Wolverhampton, West Midlands, UK . This senior leadership role is responsible for the overall operational success of the hotel, ensuring the highest standards of service, efficiency, and profitability across all departments. You will lead and inspire a diverse team of department heads, including Food & Beverage, Front Office, Housekeeping, and Sales, fostering a culture of excellence and guest satisfaction. The ideal candidate will possess extensive experience in luxury hotel management, a strategic mindset, and a proven ability to drive revenue growth and control costs.
Key responsibilities include developing and implementing operational strategies aligned with the hotel's brand vision and financial objectives. You will oversee budget management, performance analysis, and the implementation of quality assurance programs. Driving guest satisfaction through exceptional service delivery, managing staff development and training, and ensuring compliance with health, safety, and licensing regulations are also critical aspects of the role. The Hotel Operations Director will work closely with the General Manager and executive team to enhance the hotel's reputation and market position. Experience in event management and banqueting operations is highly desirable. A strong understanding of revenue management principles and sales strategies is also essential.
Qualifications and Experience:
This is a premier opportunity to lead operations at a distinguished hotel and contribute to its continued success and growth within the hospitality sector. Take your career to the next level in a challenging and rewarding environment.
Key responsibilities include developing and implementing operational strategies aligned with the hotel's brand vision and financial objectives. You will oversee budget management, performance analysis, and the implementation of quality assurance programs. Driving guest satisfaction through exceptional service delivery, managing staff development and training, and ensuring compliance with health, safety, and licensing regulations are also critical aspects of the role. The Hotel Operations Director will work closely with the General Manager and executive team to enhance the hotel's reputation and market position. Experience in event management and banqueting operations is highly desirable. A strong understanding of revenue management principles and sales strategies is also essential.
Qualifications and Experience:
- Degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., Director of Operations, General Manager).
- Proven track record of successfully managing luxury hotel operations and driving financial performance.
- In-depth knowledge of all hotel departments, operational best practices, and industry trends.
- Strong leadership, team-building, and motivational skills.
- Excellent financial acumen, including budgeting, P&L management, and forecasting.
- Outstanding customer service and problem-solving abilities.
- Proficiency in hotel management software (PMS, POS).
This is a premier opportunity to lead operations at a distinguished hotel and contribute to its continued success and growth within the hospitality sector. Take your career to the next level in a challenging and rewarding environment.
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7
Hotel Operations Manager
WV10 6AJ Wolverhampton, West Midlands
£30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
A prestigious hotel located in the heart of Wolverhampton, West Midlands, UK is seeking a dynamic and experienced Hotel Operations Manager to oversee all day-to-day operational aspects. This is a crucial role responsible for ensuring the highest standards of guest service, operational efficiency, and staff performance across all departments including Front Office, Food & Beverage, and Housekeeping.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 4-5 years of progressive experience in hotel operations management. A proven track record of successfully managing multiple departments and driving operational excellence is essential. Strong leadership, communication, and interpersonal skills are a must, along with exceptional problem-solving abilities and a passion for delivering outstanding customer service. Experience with hotel management software (PMS) is highly desirable.
This is an exciting opportunity for a dedicated hospitality professional to lead and inspire a team in a vibrant hotel environment. If you are a results-oriented individual with a commitment to excellence in hospitality, we encourage you to apply and contribute to the success of our renowned establishment.
Key responsibilities include:
- Managing and coordinating the activities of various hotel departments to ensure seamless guest experiences.
- Developing and implementing operational strategies to enhance service quality and guest satisfaction.
- Overseeing departmental budgets, controlling costs, and maximising revenue opportunities.
- Recruiting, training, and motivating a high-performing team of hotel staff.
- Ensuring compliance with all health, safety, and hygiene regulations.
- Handling guest complaints and resolving issues promptly and effectively.
- Monitoring operational performance through key metrics and implementing improvements.
- Collaborating with the General Manager and other department heads on strategic planning and execution.
- Maintaining strong relationships with suppliers and service providers.
- Upholding the hotel's brand standards and reputation.
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 4-5 years of progressive experience in hotel operations management. A proven track record of successfully managing multiple departments and driving operational excellence is essential. Strong leadership, communication, and interpersonal skills are a must, along with exceptional problem-solving abilities and a passion for delivering outstanding customer service. Experience with hotel management software (PMS) is highly desirable.
This is an exciting opportunity for a dedicated hospitality professional to lead and inspire a team in a vibrant hotel environment. If you are a results-oriented individual with a commitment to excellence in hospitality, we encourage you to apply and contribute to the success of our renowned establishment.
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8
Executive Hotel Manager
WV1 1LP Wolverhampton, West Midlands
£55000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Executive Hotel Manager to lead their flagship property in Wolverhampton, West Midlands, UK . This senior leadership position requires a passionate individual with a proven track record in hotel management, exceptional operational skills, and a commitment to delivering outstanding guest experiences. You will be responsible for the overall management and profitability of the hotel, overseeing all departments including front office, housekeeping, food & beverage, and maintenance. The ideal candidate will possess strong leadership qualities, a strategic mindset, and the ability to inspire and motivate a diverse team. This role demands a hands-on approach, with a focus on driving revenue, controlling costs, maintaining impeccable service standards, and ensuring the continued success and growth of the hotel. Responsibilities include:
Qualifications:
- Directing and managing all hotel operations to achieve optimal efficiency and profitability.
- Developing and implementing strategic business plans to enhance market share and guest satisfaction.
- Overseeing the recruitment, training, and development of hotel staff.
- Ensuring all departments operate in compliance with company policies, brand standards, and local regulations.
- Managing the hotel's budget, P&L statements, and financial performance.
- Maintaining and enhancing the hotel's reputation for exceptional service quality.
- Developing and executing sales and marketing strategies to attract and retain guests.
- Conducting regular inspections of the property to ensure high standards of cleanliness, maintenance, and presentation.
- Building and fostering strong relationships with guests, local businesses, and community stakeholders.
- Implementing and monitoring guest feedback mechanisms to drive continuous improvement.
- Leading by example, promoting a positive and productive work environment.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is advantageous.
- Minimum of 8 years of progressive experience in hotel management, with at least 3 years in a senior management role (e.g., General Manager, Hotel Manager).
- Proven ability to manage budgets, P&L, and drive profitability.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of hotel operations, sales, marketing, and customer service principles.
- Demonstrated ability to motivate and manage teams effectively.
- Proficiency in hotel management software and systems.
- A passion for hospitality and a commitment to delivering excellence.
- Problem-solving skills and the ability to handle challenging situations with professionalism.
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9