What Jobs are available for Hotels in Lytham St Annes?
Showing 31 Hotels jobs in Lytham St Annes
Revenue Manager - Luxury Hotels
L3 1AD Liverpool, North West
£45000 annum +
WhatJobs
Posted 26 days ago
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Job Description
Our client, a prestigious collection of luxury hotels, is seeking an accomplished Revenue Manager to oversee the strategic pricing and inventory management for their flagship properties in **Liverpool, Merseyside, UK**. This is a crucial on-site role, integral to optimizing revenue streams and market share within a competitive hospitality landscape.
As the Revenue Manager, you will be responsible for developing and implementing effective revenue management strategies across all channels, including online travel agencies (OTAs), direct bookings, and corporate accounts. You will analyse market trends, competitor pricing, and booking patterns to forecast demand accurately and set optimal room rates. Your objective will be to maximize revenue, profit, and occupancy while maintaining a strong brand reputation. This role requires a deep understanding of the hospitality industry, exceptional analytical skills, and the ability to work collaboratively with sales, marketing, and operations teams.
Responsibilities:
As the Revenue Manager, you will be responsible for developing and implementing effective revenue management strategies across all channels, including online travel agencies (OTAs), direct bookings, and corporate accounts. You will analyse market trends, competitor pricing, and booking patterns to forecast demand accurately and set optimal room rates. Your objective will be to maximize revenue, profit, and occupancy while maintaining a strong brand reputation. This role requires a deep understanding of the hospitality industry, exceptional analytical skills, and the ability to work collaboratively with sales, marketing, and operations teams.
Responsibilities:
- Develop and execute comprehensive revenue management strategies to optimize room revenue and profitability.
- Conduct daily analysis of market trends, competitor activities, and hotel performance data.
- Forecasting room demand, occupancy, and average daily rate (ADR) with a high degree of accuracy.
- Implement dynamic pricing strategies across all distribution channels.
- Manage room inventory and inventory controls to maximize occupancy and revenue opportunities.
- Collaborate with the Sales and Marketing teams to develop promotional offers and packages.
- Monitor and manage the hotel's online presence and reputation on various booking platforms.
- Prepare detailed weekly and monthly revenue performance reports for senior management.
- Conduct regular pricing meetings with key stakeholders to review performance and adjust strategies.
- Stay informed about industry best practices and emerging trends in revenue management.
- Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
- Proven experience (3-5 years) as a Revenue Manager or in a similar revenue-focused role within the hotel industry, preferably with luxury properties.
- Strong understanding of revenue management principles, forecasting techniques, and pricing strategies.
- Proficiency in using hotel property management systems (PMS) and revenue management software (e.g., Duetto, IDeaS, Profitroom).
- Excellent analytical, quantitative, and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to build rapport with stakeholders.
- Detail-oriented with exceptional organizational skills.
- Ability to thrive in a fast-paced, dynamic environment based in **Liverpool**.
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0
Guest Experience Manager - Luxury Hotels
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client, a prestigious name in the hospitality and tourism sector, is seeking an exceptional Guest Experience Manager to lead their remote customer support and guest relations initiatives. This role is ideal for a seasoned hospitality professional who excels at creating seamless and memorable guest journeys, even in a fully remote setting. You will be responsible for setting the highest standards of guest service, developing and implementing strategies to enhance guest satisfaction, and resolving complex guest issues with professionalism and empathy. Your remit will include overseeing all guest communication channels, managing online reviews and reputation, and developing training programs for remote guest-facing teams. You will analyse guest feedback to identify trends and opportunities for service improvement, working collaboratively with various departments to implement necessary changes. The ideal candidate will possess an innate understanding of luxury service standards, exceptional problem-solving skills, and a passion for exceeding guest expectations. Strong leadership abilities, coupled with excellent written and verbal communication skills, are crucial for success in this remote-first role. You will be adept at utilising technology to manage guest relations and drive service excellence. This position requires a proactive, self-motivated individual who thrives in a flexible working environment. **This is a fully remote position, allowing you to work from any location within the UK.** Qualifications include extensive experience in hotel management, guest relations, or a similar customer-facing role within the luxury hospitality sector. A degree in Hospitality Management or a related field is advantageous. A proven ability to train and manage remote teams, exceptional interpersonal skills, and a deep commitment to service excellence are essential. If you are passionate about creating outstanding guest experiences and are looking for a challenging remote role, this is the opportunity for you.
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1
Hotel Operations Manager (Remote)
Liverpool, North West
£48000 Annually
WhatJobs Direct
Posted 1 day ago
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Job Description
Our client, a cutting-edge hospitality technology company, is seeking an experienced and dynamic Hotel Operations Manager to oversee and optimize hotel partnerships and operational strategies in a fully remote capacity. This role is crucial for driving the success and efficiency of our client's hotel network, ensuring a seamless experience for both guests and hotel partners. You will leverage your deep understanding of hotel operations, technology solutions, and customer service excellence to support and enhance our partner hotels. Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive experience in hotel operations management or a similar role within the hospitality industry. Proven experience with hotel management systems (PMS), booking engines, and other hospitality technologies is essential. Strong analytical, problem-solving, and communication skills are required, along with the ability to manage multiple priorities effectively in a remote work environment. Excellent interpersonal skills and a passion for delivering exceptional service to partners are crucial. This position offers a competitive salary, a comprehensive benefits package, and the flexibility of working remotely, contributing to the innovation within the hospitality sector.
- Managing relationships with a portfolio of hotel partners, acting as the primary point of contact for operational queries and support.
- Developing and implementing operational best practices and guidelines for partner hotels to ensure high standards of service and efficiency.
- Analyzing hotel performance data to identify areas for improvement and growth opportunities.
- Providing remote training and support to hotel staff on using our client's platform and operational tools.
- Troubleshooting operational issues and coordinating with technical support teams to resolve challenges promptly.
- Contributing to the development of new operational features and service offerings based on partner feedback and market needs.
- Conducting virtual site inspections and performance reviews with partner hotels.
- Ensuring partner hotels are maximizing the benefits of our client's services and achieving their business objectives.
- Creating and updating operational documentation, SOPs, and training materials.
- Collaborating with sales and marketing teams to onboard new hotel partners effectively.
- Monitoring industry trends and best practices in hotel operations and technology.
- Gathering feedback from hotel partners to inform product development and service improvements.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 5 years of progressive experience in hotel operations management or a similar role within the hospitality industry. Proven experience with hotel management systems (PMS), booking engines, and other hospitality technologies is essential. Strong analytical, problem-solving, and communication skills are required, along with the ability to manage multiple priorities effectively in a remote work environment. Excellent interpersonal skills and a passion for delivering exceptional service to partners are crucial. This position offers a competitive salary, a comprehensive benefits package, and the flexibility of working remotely, contributing to the innovation within the hospitality sector.
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2
Boutique Hotel Operations Manager
L1 8JQ Liverpool, North West
£45000 annum + bon
WhatJobs
Posted 3 days ago
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Job Description
Our client, a stylish and highly acclaimed boutique hotel in the heart of Liverpool, Merseyside, UK , is seeking an experienced and dynamic Operations Manager to oversee all aspects of its daily operations. This is a hands-on role requiring a passionate leader with a proven track record in the hospitality sector, dedicated to delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing the front office, housekeeping, food and beverage, and events departments, ensuring seamless service delivery and adherence to the hotel's brand standards. The ideal candidate will possess strong leadership qualities, excellent organisational skills, and a comprehensive understanding of hotel management systems and financial controls. You will work closely with the General Manager to develop and implement strategies that enhance guest satisfaction, improve operational efficiency, and maximise revenue. Key responsibilities include staff recruitment, training, and performance management, maintaining inventory and cost controls, and ensuring compliance with health and safety regulations. This role requires a proactive approach to problem-solving, the ability to anticipate guest needs, and a commitment to fostering a positive and productive work environment for the hotel team. You will also play a crucial role in managing supplier relationships and ensuring the hotel's reputation for quality and service remains impeccable. The ability to thrive under pressure and a genuine passion for hospitality are essential. Experience in luxury or boutique hotel environments is highly desirable.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments.
- Ensure the highest standards of guest service and satisfaction are maintained.
- Manage departmental budgets, costs, and profitability.
- Recruit, train, develop, and manage hotel staff.
- Implement and enforce hotel policies and procedures.
- Maintain quality standards in all areas, including F&B and housekeeping.
- Manage inventory, purchasing, and supplier relationships.
- Ensure compliance with all health, safety, and hygiene regulations.
- Develop and implement strategies to drive revenue and enhance guest loyalty.
- Act as a point of contact for escalated guest concerns and resolve issues promptly.
- Proven experience in hotel management, preferably as an Operations Manager or similar senior role.
- Strong leadership and team management skills.
- Excellent understanding of hotel operations, including F&B, Front Office, and Housekeeping.
- Proficiency in hotel management software and MS Office.
- Exceptional customer service and problem-solving abilities.
- Financial acumen and experience with budgeting and cost control.
- Knowledge of health and safety regulations within the hospitality industry.
- A passion for delivering outstanding guest experiences.
- Degree or diploma in Hospitality Management or a related field is preferred.
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3
Remote Hotel Operations Specialist
L3 7DQ Liverpool, North West
£30000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is looking for a proactive and detail-oriented Remote Hotel Operations Specialist to join their dynamic team, supporting operations across their portfolio of hospitality establishments. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will play a vital role in ensuring the seamless day-to-day functioning of hotels by managing and optimising various operational processes. Your responsibilities will include overseeing guest services, managing online booking platforms, coordinating with remote housekeeping and maintenance teams, and handling customer feedback and resolution.
This role demands excellent organisational skills, a strong understanding of hotel management software, and the ability to communicate effectively with diverse teams and guests virtually. You will be instrumental in maintaining high standards of service quality and operational efficiency, even without a physical presence on-site. Your key duties will involve:
The ideal candidate will possess a passion for hospitality, a minimum of 2 years of experience in hotel operations or a similar customer-facing role, and demonstrable experience with remote work tools and methodologies. Strong analytical skills and the ability to work independently with minimal supervision are essential. A customer-centric approach and a commitment to delivering exceptional service are paramount. Familiarity with international hospitality standards is a plus. This role offers a fantastic opportunity to contribute to a growing hospitality brand while enjoying the benefits of a remote work environment.
This role demands excellent organisational skills, a strong understanding of hotel management software, and the ability to communicate effectively with diverse teams and guests virtually. You will be instrumental in maintaining high standards of service quality and operational efficiency, even without a physical presence on-site. Your key duties will involve:
- Monitoring and managing online reservations and availability across multiple platforms.
- Responding to guest inquiries and feedback via email, phone, and chat in a timely and professional manner.
- Coordinating with on-site hotel staff to ensure smooth check-ins, check-outs, and guest stays.
- Troubleshooting operational issues and implementing effective solutions remotely.
- Assisting with the development and implementation of standard operating procedures to enhance guest experience.
- Generating reports on occupancy rates, guest satisfaction, and operational performance.
- Maintaining accurate guest records and ensuring data privacy.
- Collaborating with marketing and sales teams to support promotional activities.
- Identifying opportunities for service improvement and cost optimisation.
- Utilising property management systems (PMS) and other relevant hospitality software to manage daily operations.
- Proactively identifying potential issues and implementing preventative measures to ensure guest satisfaction.
- Onboarding and supporting new remote staff members in operational procedures.
- Acting as a central point of contact for operational queries from various hotel locations.
The ideal candidate will possess a passion for hospitality, a minimum of 2 years of experience in hotel operations or a similar customer-facing role, and demonstrable experience with remote work tools and methodologies. Strong analytical skills and the ability to work independently with minimal supervision are essential. A customer-centric approach and a commitment to delivering exceptional service are paramount. Familiarity with international hospitality standards is a plus. This role offers a fantastic opportunity to contribute to a growing hospitality brand while enjoying the benefits of a remote work environment.
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4
Senior Hotel Operations Manager
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a dynamic and growing hospitality group, is seeking a seasoned Senior Hotel Operations Manager to oversee their portfolio's operational excellence. This fully remote position allows the successful candidate to manage and strategise from anywhere, driving efficiency and guest satisfaction across various properties. The ideal candidate will possess a comprehensive understanding of hotel management, strong leadership skills, and a proven ability to optimise operations in diverse hospitality environments. While the role is remote, strategic oversight will be crucial for properties that may be linked to operations in the Liverpool, Merseyside, UK area.
Responsibilities:
Responsibilities:
- Develop and implement operational strategies to enhance guest experience, service quality, and profitability across multiple hotel properties.
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
- Ensure adherence to brand standards, operational policies, and procedures.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Lead, motivate, and develop hotel management teams to achieve operational excellence.
- Conduct regular performance reviews and implement training programs to enhance staff capabilities.
- Monitor industry trends, competitor activities, and guest feedback to identify areas for improvement.
- Implement and oversee quality assurance programs and ensure compliance with health, safety, and regulatory standards.
- Collaborate with sales, marketing, and revenue management teams to align operational efforts with business objectives.
- Utilise technology and data analytics to drive operational efficiencies and decision-making.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with significant experience in a senior leadership role.
- Demonstrated success in managing operations for multiple hotel properties or a large single property.
- In-depth knowledge of hotel operating systems (PMS, POS) and financial management.
- Strong understanding of revenue management, sales, and marketing principles within the hospitality sector.
- Excellent leadership, communication, problem-solving, and decision-making skills.
- Ability to manage and mentor remote teams effectively.
- Experience with crisis management and service recovery protocols.
- Proficiency in data analysis and reporting.
- A passion for delivering exceptional guest experiences.
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5
Senior Hotel Operations Manager
L2 1TA Liverpool, North West
£55000 Annually
WhatJobs
Posted 8 days ago
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Job Description
Our client is seeking a highly experienced and dynamic Senior Hotel Operations Manager to lead and oversee all aspects of hotel operations within their strategically significant portfolio. This pivotal role is crucial for maintaining and enhancing our reputation for exceptional guest experiences and operational excellence. As a fully remote position, you will leverage cutting-edge communication and management tools to connect with stakeholders across various departments, driving efficiency and innovation from anywhere in the UK.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to achieve departmental and organisational goals.
- Oversee day-to-day operations of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery.
- Manage departmental budgets, forecasts, and expenses, identifying cost-saving opportunities without compromising quality.
- Lead, mentor, and develop a high-performing team of department heads and operational staff, fostering a culture of service excellence and continuous improvement.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining the highest standards of safety for guests and employees.
- Monitor guest feedback and satisfaction metrics, proactively addressing any issues and implementing service recovery strategies.
- Collaborate with sales and marketing teams to drive revenue growth and optimise occupancy rates.
- Oversee inventory management and procurement processes for operational supplies and equipment.
- Stay abreast of industry trends and best practices, recommending innovative solutions to enhance operational efficiency and guest satisfaction.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage and resolve complex operational challenges, ensuring timely and effective solutions.
- Utilise technology and digital platforms to streamline operations and enhance remote team collaboration.
- Proven track record of at least 7 years in hotel management, with a minimum of 3 years in a senior operational leadership role.
- Extensive knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Strong financial acumen and budget management experience.
- Proficiency in hotel management software (PMS) and other relevant operational technologies.
- Demonstrated ability to think strategically and solve complex problems.
- Excellent organisational and time management skills, with the ability to manage multiple priorities effectively.
- A passion for delivering outstanding guest experiences and a commitment to operational excellence.
- Adaptability and resilience, with the ability to thrive in a fast-paced, remote work environment.
- Relevant degree in Hospitality Management, Business Administration, or a related field is preferred.
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6
Boutique Hotel Operations Manager
L1 8JQ Liverpool, North West
£38000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a highly-regarded boutique hotel situated in the vibrant heart of Liverpool, Merseyside, UK , is seeking an experienced and dynamic Operations Manager to lead its dedicated team. This is a pivotal role focused on ensuring the seamless delivery of exceptional guest experiences and efficient hotel operations. You will be responsible for overseeing daily activities across all departments, including front desk, housekeeping, food & beverage, and maintenance. A key part of your role will involve strategic planning to enhance service quality, drive revenue growth, and control costs. You will manage staffing levels, conduct performance reviews, and implement training programs to foster a culture of excellence and continuous improvement. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in hotel management. You must be adept at problem-solving and able to thrive in a fast-paced environment. Responsibilities will include developing and implementing operational policies and procedures, managing budgets, and ensuring compliance with health and safety regulations. You will also liaise with suppliers, manage inventory, and work closely with the General Manager to achieve the hotel's strategic objectives. A passion for hospitality and a commitment to exceeding guest expectations are essential. The ability to work effectively under pressure and a flexible approach to working hours, including occasional evenings and weekends, will be expected. This role offers a competitive salary, opportunities for professional development, and the chance to contribute to the success of a unique and beloved establishment. If you are a motivated hospitality professional looking for a challenging and rewarding opportunity in Liverpool, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee day-to-day operations across all hotel departments.
- Manage and develop a high-performing team, fostering a positive work environment.
- Ensure exceptional standards of guest service are maintained and enhanced.
- Develop and implement operational strategies to drive revenue and control costs.
- Manage departmental budgets and financial performance.
- Ensure compliance with all health, safety, and licensing regulations.
- Maintain strong relationships with suppliers and manage inventory effectively.
- Collaborate with the General Manager on strategic planning and business development.
- Conduct regular performance reviews and identify training needs.
- Proven experience in a similar hotel management role.
- Strong understanding of hotel operations and industry best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software.
- Ability to manage budgets and financial reports.
- Strong problem-solving and decision-making abilities.
- A passion for hospitality and a customer-centric approach.
- Flexibility to work varied hours as required.
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7
Senior Hotel Operations Manager
L3 1HN Liverpool, North West
£48000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group known for its exceptional guest experiences, is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day operations of one of its flagship properties. This pivotal role demands strong leadership, a keen eye for detail, and a passion for delivering unparalleled service within the hospitality sector. You will be responsible for managing various departments, ensuring operational efficiency, maintaining high standards of quality, and driving guest satisfaction and profitability. This position requires full-time dedication from our hotel in **Liverpool, Merseyside, UK**.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage the daily operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
- Ensure all hotel services and facilities meet the highest standards of quality, cleanliness, and safety.
- Manage departmental budgets, control costs, and optimise profitability.
- Recruit, train, motivate, and manage a high-performing team of hotel staff.
- Develop and implement effective staff schedules to ensure adequate coverage across all shifts.
- Handle guest inquiries, complaints, and feedback, ensuring prompt and satisfactory resolution.
- Monitor industry trends and best practices to identify opportunities for service improvement and innovation.
- Conduct regular inspections of the property to ensure standards are maintained and all facilities are in excellent working order.
- Collaborate with the General Manager and other senior management on strategic planning and business development.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing multiple hotel departments and achieving operational excellence.
- Strong understanding of hotel operations, including front office systems, F&B management, and housekeeping standards.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
- Proficiency in financial management, budgeting, and cost control.
- Strong problem-solving and decision-making abilities, with a focus on guest satisfaction.
- Knowledge of relevant health, safety, and licensing regulations.
- Experience with hotel management software (PMS) and other relevant technology.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
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8
Senior Hotel Operations Manager
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel group, is seeking an experienced and dynamic Senior Hotel Operations Manager to lead their operations team in a fully remote capacity. This role is pivotal in ensuring the seamless execution of all hotel operational functions, maintaining the highest standards of guest service, and driving operational efficiency and profitability. You will be responsible for overseeing departments such as front office, housekeeping, food & beverage, and facilities management, ensuring they operate in synergy. The ideal candidate will possess a deep understanding of hotel operations, exceptional leadership skills, and a proven ability to manage complex challenges and motivate diverse teams. Responsibilities include developing and implementing operational policies and procedures, managing budgets, forecasting staffing needs, and ensuring compliance with health, safety, and regulatory standards. You will also play a key role in guest satisfaction initiatives, resolving escalated guest issues, and driving continuous improvement across all operational areas. This position demands strong analytical skills, strategic thinking, and the ability to adapt to evolving guest expectations and market trends. As a remote role, you will leverage advanced communication and management platforms to effectively oversee operations and collaborate with on-site teams. This is a unique opportunity for a seasoned hospitality professional to take on a leadership role, contribute significantly to the success of a premier hotel brand, and drive operational excellence from a flexible, remote work environment. We are looking for a results-oriented individual with a passion for delivering exceptional guest experiences.
Key Responsibilities:
Key Responsibilities:
- Oversee day-to-day operations across all hotel departments.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage operational budgets, control costs, and maximize revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead, motivate, and develop a high-performing operational team.
- Monitor operational performance, identify areas for improvement, and implement corrective actions.
- Manage inventory, procurement, and vendor relationships.
- Collaborate with sales and marketing teams to support business objectives.
- Resolve escalated guest complaints and ensure prompt resolution.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management.
- Proven track record of successfully managing multiple hotel departments.
- Strong knowledge of hotel operational systems and software.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in financial management and budget control.
- Ability to work independently and manage remote teams effectively.
- Passion for delivering exceptional customer service and operational excellence.
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9