11 Hotels jobs in Merseyside
Operations Manager - Luxury Hotels
L3 9PG Liverpool, North West
£50000 Annually
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We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day management of luxury hospitality venues in the vibrant city of Liverpool, Merseyside, UK . Our client is a prestigious hotel group known for its exceptional service standards and commitment to guest satisfaction. The Operations Manager will be responsible for ensuring the smooth and efficient operation of all hotel departments, including front office, housekeeping, food and beverage, and facilities management. This role requires a hands-on leader with a proven track record in hospitality management, a keen eye for detail, and the ability to motivate and inspire a diverse team. You will be instrumental in driving operational excellence, maintaining high standards of quality, and achieving departmental goals.
Key responsibilities will include:
The ideal candidate will have a minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a management or supervisory role within a luxury hotel environment. A degree in Hospitality Management or a related field is preferred. Strong leadership, decision-making, and problem-solving skills are essential. Excellent communication and interpersonal abilities are required to effectively manage staff and guest relations. A thorough understanding of hotel operations, including P&L management, budgeting, and staff scheduling, is crucial. The ability to work under pressure and manage multiple priorities in a fast-paced environment is a must. This is a fantastic opportunity to join a renowned hotel brand and contribute to its continued success in Liverpool .
Key responsibilities will include:
- Directing and coordinating the activities of all hotel operational departments to ensure seamless service delivery.
- Developing and implementing operational strategies to enhance guest satisfaction and loyalty.
- Monitoring departmental performance against key metrics and identifying areas for improvement.
- Managing the operational budget, controlling costs, and optimizing resource allocation.
- Ensuring compliance with all health, safety, and hygiene regulations across all departments.
- Recruiting, training, and developing a high-performing operational team.
- Resolving guest complaints and service issues in a timely and professional manner.
- Collaborating with the Sales and Marketing departments to drive revenue and occupancy rates.
- Implementing and maintaining service standards to reflect the luxury positioning of the brand.
- Overseeing inventory management and procurement for operational supplies.
- Conducting regular inspections of facilities and services to ensure adherence to quality standards.
- Reporting on operational performance to senior management.
The ideal candidate will have a minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a management or supervisory role within a luxury hotel environment. A degree in Hospitality Management or a related field is preferred. Strong leadership, decision-making, and problem-solving skills are essential. Excellent communication and interpersonal abilities are required to effectively manage staff and guest relations. A thorough understanding of hotel operations, including P&L management, budgeting, and staff scheduling, is crucial. The ability to work under pressure and manage multiple priorities in a fast-paced environment is a must. This is a fantastic opportunity to join a renowned hotel brand and contribute to its continued success in Liverpool .
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Guest Experience Manager - Boutique Hotels
L1 8JQ Liverpool, North West
£30000 Annually
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Our client, a prestigious group of boutique hotels, is seeking an exceptional and guest-focused individual to assume the role of Guest Experience Manager. This is a fully remote position, allowing you to manage and enhance the guest journey from anywhere within the UK. You will be responsible for overseeing the entire guest experience, ensuring every interaction is memorable and aligned with our client's high standards of luxury and personalized service.
As the Guest Experience Manager, you will act as the primary point of contact for guest inquiries, feedback, and issue resolution. Your role involves developing and implementing strategies to elevate guest satisfaction, foster loyalty, and drive positive reviews across all platforms. You will work closely with hotel management and operational teams to anticipate guest needs, personalize stays, and ensure seamless service delivery. This position requires outstanding communication, problem-solving, and interpersonal skills, with a passion for creating extraordinary experiences.
Key Responsibilities:
Qualifications:
As the Guest Experience Manager, you will act as the primary point of contact for guest inquiries, feedback, and issue resolution. Your role involves developing and implementing strategies to elevate guest satisfaction, foster loyalty, and drive positive reviews across all platforms. You will work closely with hotel management and operational teams to anticipate guest needs, personalize stays, and ensure seamless service delivery. This position requires outstanding communication, problem-solving, and interpersonal skills, with a passion for creating extraordinary experiences.
Key Responsibilities:
- Develop and implement strategies to enhance the overall guest experience from booking to post-stay.
- Manage guest feedback channels, including online reviews, surveys, and direct communication.
- Address and resolve guest complaints and issues promptly and professionally, ensuring high levels of satisfaction.
- Create personalized guest itineraries and special arrangements based on preferences and needs.
- Train and mentor hotel staff on best practices for guest interaction and service delivery.
- Monitor guest satisfaction metrics and identify areas for improvement.
- Collaborate with marketing and sales teams to promote guest loyalty programs and special offers.
- Ensure all guest-facing touchpoints meet the brand's standards for quality and presentation.
- Maintain a comprehensive understanding of local attractions and services to provide informed recommendations to guests.
- Proactively identify opportunities to exceed guest expectations and create memorable moments.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field, or equivalent experience.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, preferably in management.
- Proven track record of enhancing guest satisfaction and loyalty.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel operations and service standards.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for delivering exceptional customer service and creating memorable experiences.
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Hospitality Operations Manager - Luxury Hotels
L1 8JQ Liverpool, North West
£50000 Annually
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Our client is a prestigious luxury hotel group seeking an experienced and dynamic Hospitality Operations Manager to oversee multiple properties from a fully remote capacity. This unique role requires a strategic leader who can manage, coordinate, and improve operational efficiency across diverse hospitality environments, without being physically based at a single location. You will be responsible for setting operational standards, ensuring exceptional guest experiences, managing budgets, and leading teams through effective remote communication and leadership. The ideal candidate will have a deep understanding of the hospitality industry, proven experience in multi-site management, and exceptional skills in leadership, communication, and problem-solving, adapted for a remote work setting.
Key Responsibilities:
Qualifications and Experience:
Key Responsibilities:
- Oversee the day-to-day operations of multiple luxury hotel properties, ensuring seamless service delivery.
- Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and profitability.
- Manage budgets, control costs, and identify opportunities for revenue generation and savings.
- Ensure adherence to high standards of service quality, safety, and hygiene across all properties.
- Lead and motivate remote teams, fostering a culture of excellence and continuous improvement.
- Conduct regular performance reviews and provide coaching and development to property managers and department heads.
- Develop and maintain strong relationships with key stakeholders, suppliers, and business partners.
- Implement and monitor operational policies and procedures to ensure consistency and compliance.
- Analyze operational data and performance metrics to identify trends and drive decision-making.
- Oversee inventory management and procurement processes for all managed properties.
Qualifications and Experience:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a multi-site operational role.
- Demonstrated success in managing luxury hotel operations or high-end hospitality venues.
- Strong financial acumen, including budget management and P&L responsibility.
- Exceptional leadership, communication, and interpersonal skills, adapted for remote team management.
- Proven ability to drive operational improvements and deliver outstanding guest experiences.
- Proficiency in hotel management software and standard office productivity tools.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently, manage time effectively, and maintain high performance in a remote environment.
- Knowledge of industry best practices and emerging trends in hospitality.
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Hotel Operations Director
L1 8AA Liverpool, North West
£65000 Annually
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Job Description
Our client, a renowned hotel group, is seeking an experienced and strategic Hotel Operations Director to oversee the comprehensive operational functions of their flagship property in Liverpool, Merseyside, UK .
This senior leadership role is critical to ensuring the delivery of exceptional guest experiences and maintaining the highest standards of service across all hotel departments. You will be responsible for managing the day-to-day operations, optimising efficiency, controlling costs, and driving revenue growth. The ideal candidate will possess a strong understanding of the hospitality industry, excellent leadership capabilities, and a passion for guest satisfaction.
Key Responsibilities:
Qualifications:
This is a premier opportunity for a seasoned hospitality leader to take on a challenging and rewarding role within a leading hotel brand. If you are dedicated to operational excellence and creating memorable guest experiences, we encourage you to apply.
This senior leadership role is critical to ensuring the delivery of exceptional guest experiences and maintaining the highest standards of service across all hotel departments. You will be responsible for managing the day-to-day operations, optimising efficiency, controlling costs, and driving revenue growth. The ideal candidate will possess a strong understanding of the hospitality industry, excellent leadership capabilities, and a passion for guest satisfaction.
Key Responsibilities:
- Oversee the operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
- Manage departmental budgets, control expenses, and ensure profitability targets are met.
- Develop and implement standard operating procedures (SOPs) for all hotel operations.
- Ensure compliance with all health, safety, security, and licensing regulations.
- Lead, train, and motivate a diverse team of department managers and staff to achieve excellence.
- Monitor guest feedback and implement strategies to address any concerns and improve the guest experience.
- Manage inventory, procurement, and cost control for all operational departments.
- Collaborate with the Sales & Marketing and Revenue Management teams to drive business and optimise occupancy and average daily rate (ADR).
- Conduct regular performance reviews and provide constructive feedback to department heads.
- Represent the hotel at industry events and maintain strong relationships with stakeholders.
- Identify and implement innovative solutions to enhance operational performance and guest loyalty.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 4 years in a Director of Operations or General Manager role.
- Proven track record of successfully managing hotel operations and driving financial performance.
- In-depth knowledge of hotel operations, including Front Office, Housekeeping, F&B, and maintenance.
- Strong understanding of P&L statements, budgeting, and financial management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to develop and motivate teams to achieve high standards of service.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Knowledge of current hospitality trends and best practices.
This is a premier opportunity for a seasoned hospitality leader to take on a challenging and rewarding role within a leading hotel brand. If you are dedicated to operational excellence and creating memorable guest experiences, we encourage you to apply.
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3
Senior Hotel Operations Manager
L2 5PU Liverpool, North West
£45000 Annually
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Our client is a renowned hospitality group seeking a dynamic and experienced Senior Hotel Operations Manager to oversee their flagship property in Liverpool, Merseyside, UK . This pivotal role is responsible for ensuring the seamless delivery of exceptional guest experiences across all hotel departments, including front office, food and beverage, housekeeping, and maintenance. You will lead and motivate a diverse team, drive operational efficiency, manage budgets, and implement strategies to enhance revenue and guest satisfaction. The ideal candidate will possess a strong background in hotel management, outstanding leadership qualities, and a passion for service excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring high standards of service and efficiency.
- Develop and implement operational policies and procedures to enhance guest experience and operational effectiveness.
- Manage departmental budgets, control costs, and identify opportunities for revenue maximization.
- Lead, train, and inspire a team of department heads and staff to achieve departmental goals.
- Ensure compliance with all health, safety, and hygiene standards.
- Conduct regular inspections of hotel facilities and services to maintain quality standards.
- Respond promptly and effectively to guest feedback and resolve any issues or complaints.
- Collaborate with sales and marketing teams to drive business and promote hotel services.
- Manage relationships with suppliers and third-party service providers.
- Develop and implement staff training programs to enhance skills and career development.
- Monitor industry trends and best practices to ensure the hotel remains competitive.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; or equivalent experience.
- Minimum of 6 years of progressive experience in hotel operations management, with at least 3 years in a senior management role (e.g., Hotel Manager, Assistant General Manager).
- Proven track record of success in managing multiple departments and driving operational excellence.
- Strong financial acumen, including P&L management and budgeting experience.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and hotel operational software.
- Adept at problem-solving and decision-making in a fast-paced environment.
- Commitment to delivering exceptional customer service.
- Flexibility to work varying shifts, including evenings, weekends, and public holidays.
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4
Luxury Hotel Operations Director
L1 8JQ Liverpool, North West
£75000 Annually
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A renowned five-star hotel in the heart of Liverpool, Merseyside, UK is seeking an accomplished and dynamic Luxury Hotel Operations Director. This on-site role is perfect for a seasoned hospitality leader passionate about delivering unparalleled guest experiences.
As the Operations Director, you will oversee all aspects of hotel operations, including front office, food and beverage, housekeeping, and maintenance. Your primary focus will be to ensure the highest standards of service excellence, operational efficiency, and profitability, while fostering a positive and productive work environment for the hotel staff.
Key Responsibilities:
Qualifications:
This is an exceptional opportunity to lead operations at a premier luxury hotel in Liverpool and contribute to its continued success.
As the Operations Director, you will oversee all aspects of hotel operations, including front office, food and beverage, housekeeping, and maintenance. Your primary focus will be to ensure the highest standards of service excellence, operational efficiency, and profitability, while fostering a positive and productive work environment for the hotel staff.
Key Responsibilities:
- Oversee the daily operations of all hotel departments, ensuring seamless service delivery.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, and mentor a high-performing team of department heads and staff.
- Develop and implement standard operating procedures (SOPs) to maintain consistent service quality.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Manage vendor relationships and ensure the procurement of high-quality supplies and services.
- Collaborate with the General Manager and other department heads on strategic planning and business development.
- Address and resolve guest complaints promptly and effectively, ensuring guest satisfaction.
Qualifications:
- A minimum of 7-10 years of progressive experience in hotel operations management, with at least 3 years in a Director-level role within luxury properties.
- Proven track record of success in driving operational efficiency, profitability, and guest satisfaction.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and revenue management.
- Strong leadership, team management, and interpersonal skills.
- Excellent financial acumen and budgeting skills.
- Proficiency in hotel management software (PMS) and point-of-sale (POS) systems.
- Exceptional problem-solving abilities and decision-making skills.
- Strong commitment to upholding the highest standards of service excellence.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
This is an exceptional opportunity to lead operations at a premier luxury hotel in Liverpool and contribute to its continued success.
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5
Senior Hotel Operations Manager
L2 3AD Liverpool, North West
£45000 Annually
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Job Description
We are seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day management of a prestigious establishment in Liverpool, Merseyside, UK . This pivotal role requires a strategic thinker with a proven track record in hospitality management, ensuring exceptional guest experiences and operational efficiency. You will be responsible for managing all departments, including front office, housekeeping, food and beverage, and maintenance, fostering a culture of excellence and guest satisfaction. Your duties will include staff recruitment, training, and performance management, alongside budget forecasting and cost control to optimize profitability.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of hotel management software and systems. You will develop and implement operational strategies, monitor service standards, and respond effectively to guest feedback and complaints. This role involves a hybrid working model, balancing on-site operational oversight with potential for remote administrative tasks.
Key responsibilities will include:
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of hotel management software and systems. You will develop and implement operational strategies, monitor service standards, and respond effectively to guest feedback and complaints. This role involves a hybrid working model, balancing on-site operational oversight with potential for remote administrative tasks.
Key responsibilities will include:
- Overseeing all hotel operations to ensure seamless service delivery.
- Managing departmental budgets and financial performance.
- Leading and motivating a diverse team of hospitality professionals.
- Implementing and upholding high standards of guest service and satisfaction.
- Ensuring compliance with health, safety, and hygiene regulations.
- Developing strategies to enhance revenue and guest loyalty.
- Maintaining strong relationships with suppliers and stakeholders.
- Conducting regular performance reviews and providing constructive feedback to staff.
- Implementing marketing and sales initiatives to drive occupancy and revenue.
- Troubleshooting operational issues and implementing effective solutions.
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6
Head of Luxury Hotel Operations
L1 8JQ Liverpool, North West
£70000 annum + ben
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Our client, a prestigious luxury hotel group, is seeking an accomplished and visionary Head of Operations to oversee the comprehensive management of their flagship property in Liverpool, Merseyside, UK . This is a demanding, on-site role that requires a seasoned hospitality professional with a proven track record of driving excellence in guest experience, operational efficiency, and team leadership. You will be responsible for the day-to-day management of all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Events, ensuring the highest standards of service are consistently delivered. The Head of Operations will play a crucial role in strategic planning, financial management, and fostering a positive and productive work culture for a large and diverse team. You will work closely with the General Manager and senior leadership to implement initiatives that enhance guest satisfaction, drive revenue growth, and maintain the hotel's reputation for luxury and exclusivity. This position requires an individual with exceptional attention to detail, strong problem-solving capabilities, and the ability to remain calm and effective under pressure. A deep understanding of the luxury hospitality market and current industry trends is essential.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all daily hotel operations, ensuring exceptional service delivery.
- Manage departmental budgets, cost control, and P&L responsibilities.
- Lead, motivate, and develop a high-performing team of hospitality professionals.
- Implement and maintain service standards to uphold luxury brand identity.
- Drive guest satisfaction initiatives and effectively handle guest feedback.
- Collaborate with sales and marketing to achieve occupancy and revenue targets.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and execute operational strategies to enhance efficiency and profitability.
- Monitor industry trends and competitor activities to identify opportunities.
Qualifications:
- A minimum of 5 years of experience in a senior management role within luxury hotels (e.g., Operations Manager, Rooms Division Manager).
- Bachelor's degree in Hospitality Management or a related field; Master's degree is a plus.
- Proven experience in financial management and budgeting within the hospitality sector.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, revenue management, and customer service principles.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
- Proficiency in Property Management Systems (PMS) and other hotel management software.
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7
Hotel Operations Manager - Luxury Hospitality
L3 1DA Liverpool, North West
£40000 Annually
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Our client, a renowned name in luxury hospitality, is seeking an experienced and charismatic Hotel Operations Manager to lead their remote operational oversight. This vital role ensures the seamless delivery of exceptional guest experiences across their portfolio. As a remote-first position, you will utilize cutting-edge hotel management software and advanced communication technologies to coordinate with on-site teams, manage service standards, and optimize operational efficiency. The ideal candidate will possess a profound understanding of hotel operations, exceptional leadership skills, and a passion for delivering outstanding customer service. You will be instrumental in overseeing key departments such as front office, housekeeping, food and beverage, and facilities management, ensuring all operations align with the brand's luxury standards. Your ability to drive profitability while maintaining the highest levels of guest satisfaction will be paramount.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of the hotel, ensuring high standards of service and guest satisfaction.
- Manage and coordinate the activities of various hotel departments, including Front Office, Housekeeping, and Food & Beverage.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Monitor departmental budgets and control expenses to achieve financial targets.
- Ensure compliance with all health, safety, and hygiene regulations.
- Recruit, train, and mentor hotel staff, fostering a positive and productive work environment.
- Handle guest complaints and resolve issues promptly and professionally.
- Analyze operational data and implement strategies for continuous improvement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations, preferably within the luxury sector.
- Proven track record of successfully managing multiple hotel departments.
- Strong understanding of hotel operations, including front office, F&B, and housekeeping.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and operational reporting tools.
- Ability to manage and motivate a team effectively in a remote oversight capacity.
- A passion for delivering exceptional guest experiences.
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8
Remote Senior Hotel Operations Manager
L1 8JQ Liverpool, North West
£55000 Annually
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Our client, a globally recognized leader in the hospitality sector, is seeking a highly motivated and experienced Senior Hotel Operations Manager to oversee their operational excellence remotely. This is a pivotal, fully remote role that requires a seasoned professional with a deep understanding of hotel management, guest services, and operational efficiency. You will be responsible for setting standards, driving performance, and ensuring a seamless guest experience across multiple properties, all from the comfort of your home office.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and profitability across managed properties.
- Oversee daily operations, including front desk, housekeeping, food & beverage, and maintenance, ensuring adherence to brand standards.
- Manage and mentor on-site operational teams, providing guidance and support remotely.
- Implement and monitor key performance indicators (KPIs) for all operational departments.
- Develop and manage departmental budgets, controlling costs while maximizing revenue.
- Ensure compliance with all health, safety, and sanitation regulations.
- Drive initiatives to improve service quality, efficiency, and guest loyalty.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Collaborate with marketing and sales teams to develop and execute promotional strategies.
- Conduct regular performance reviews and identify training needs for operational staff.
- Utilize technology and data analytics to monitor performance and identify areas for improvement.
- Stay current with hospitality industry trends and best practices.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior management role.
- Proven ability to manage operations remotely and effectively lead dispersed teams.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and experience in budgeting and P&L management.
- Demonstrated success in improving operational efficiency and guest satisfaction.
- Proficiency in hotel management software (PMS) and other relevant technologies.
- Excellent problem-solving and decision-making abilities.
- Adaptable, results-oriented, and able to thrive in a fast-paced environment.
- A passion for providing outstanding guest experiences is essential.
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