6 Hotels jobs in Merseyside
Senior Hotel Operations Manager
L2 3AD Liverpool, North West
£45000 Annually
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Posted today
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Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee the day-to-day management of a flagship property located in the heart of Liverpool, Merseyside, UK . This pivotal role requires a strategic thinker with a proven track record in driving operational excellence, enhancing guest satisfaction, and managing diverse teams. You will be responsible for ensuring seamless operations across all hotel departments, including front office, housekeeping, food and beverage, and maintenance. Key responsibilities include developing and implementing operational strategies, setting performance targets, monitoring budgets, and managing resource allocation to achieve maximum efficiency and profitability. The ideal candidate will possess strong leadership skills, a keen eye for detail, and the ability to foster a positive and productive work environment. You will also be instrumental in maintaining the highest standards of service, addressing guest feedback promptly, and identifying opportunities for service improvement. A significant part of the role involves collaborating with department heads to train and develop staff, ensuring compliance with all health, safety, and licensing regulations. Furthermore, you will contribute to marketing initiatives and revenue management strategies to boost occupancy rates and overall revenue. This is a fantastic opportunity for a dedicated professional to make a significant impact within a leading hospitality organization. The role will involve a hybrid working model, blending essential on-site presence for operational oversight and team engagement with flexible remote working for strategic planning and reporting.
Responsibilities:
Responsibilities:
- Oversee all hotel operations, ensuring efficiency and guest satisfaction.
- Develop and implement strategic operational plans.
- Manage departmental budgets and financial performance.
- Lead and motivate a diverse team of hospitality professionals.
- Ensure adherence to quality standards, health, and safety regulations.
- Drive revenue growth through effective operational management.
- Handle guest escalations and ensure satisfactory resolutions.
- Collaborate with department heads for continuous improvement.
- Maintain strong relationships with suppliers and stakeholders.
- Recruit, train, and develop hotel staff.
- Extensive experience in hotel management or operations.
- Strong understanding of hospitality industry best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage budgets and financial targets.
- Proficiency in hotel management software.
- Degree in Hospitality Management or related field preferred.
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0
Senior Hotel Operations Manager
L1 8JQ Liverpool, North West
£45000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee and enhance the operational efficiency and guest satisfaction at their prestigious establishment in Liverpool, Merseyside, UK . This is a critical leadership role responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless service delivery and profitability. The ideal candidate will possess a proven track record in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Direct and manage all day-to-day operations of the hotel, ensuring alignment with company standards and objectives.
- Develop and implement strategic plans to optimize revenue, control costs, and enhance operational performance.
- Lead, motivate, and develop a high-performing team of department heads and staff, fostering a positive and productive work environment.
- Oversee the guest experience from arrival to departure, ensuring all guest needs and expectations are met or exceeded.
- Manage departmental budgets, including forecasting, P&L responsibility, and inventory control.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining a safe environment for guests and staff.
- Collaborate with the Sales and Marketing teams to develop and execute effective strategies for increasing occupancy and revenue.
- Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
- Implement and maintain service standards and operating procedures across all departments.
- Handle guest complaints and resolve issues promptly and professionally.
- Conduct regular staff training and performance evaluations.
- Contribute to the development and implementation of new services and amenities.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a senior management role.
- Demonstrated ability to manage multiple departments and a large workforce.
- Strong financial acumen with experience in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in Property Management Systems (PMS) and other hotel operations software.
- In-depth knowledge of hospitality best practices, industry trends, and customer service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving and decision-making abilities.
- A passion for creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Luxury Hotel Operations Manager
L1 8JQ Liverpool, North West
£55000 Annually
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Posted 5 days ago
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Job Description
Our client is seeking a distinguished and experienced Luxury Hotel Operations Manager to oversee and enhance the guest experience in a fully remote capacity. This pioneering role requires a strategic leader with a profound understanding of high-end hospitality to direct hotel operations, manage department heads, and ensure the delivery of exceptional service standards across all guest touchpoints. Leveraging advanced digital platforms, you will remotely coordinate front desk, housekeeping, food and beverage, and other guest-facing departments. You will be responsible for implementing operational strategies, optimizing efficiency, managing budgets, and upholding the brand's reputation for luxury and exclusivity. This position is ideal for a seasoned hospitality professional who excels in remote leadership, thrives in a dynamic environment, and is dedicated to setting new benchmarks in guest satisfaction. You will analyze operational data, identify areas for improvement, and implement innovative solutions to elevate the guest journey. Your expertise in team motivation, service recovery, and operational excellence will be crucial in maintaining the hotel's prestige and achieving its strategic goals. This role demands a proactive, detail-oriented individual capable of orchestrating complex operations from a distance, ensuring seamless execution and unparalleled guest experiences.
Responsibilities:
Responsibilities:
- Oversee all day-to-day operations of the hotel, ensuring smooth and efficient service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage and lead department heads (Front Office, Housekeeping, F&B, etc.) in a remote setting.
- Ensure adherence to all brand standards, policies, and procedures.
- Monitor operational budgets and control expenses to maximize profitability.
- Implement quality control measures and conduct regular performance reviews.
- Handle guest inquiries, complaints, and service recovery promptly and professionally.
- Identify opportunities for service improvement and implement best practices.
- Foster a positive and collaborative work environment among remote teams.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Extensive experience in hotel operations management, preferably in a luxury segment.
- Proven track record of successful remote leadership and team management.
- Strong understanding of hotel operations, including F&B, Rooms Division, and Sales.
- Exceptional customer service and interpersonal skills.
- Proficiency in property management systems (PMS) and other hotel operations software.
- Strong financial acumen and budget management skills.
- Excellent problem-solving and decision-making abilities.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
- Degree in Hospitality Management or a related field, or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
2
Remote Hotel Operations Manager
L1 8JQ Liverpool, North West
£50000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is an innovative and expanding hospitality group that prides itself on delivering exceptional guest experiences. We are seeking a highly motivated and experienced Remote Hotel Operations Manager to oversee the operational efficiency and guest satisfaction for several properties. This is a fully remote position, allowing you to manage hotel operations from anywhere within the UK, with occasional travel required for site visits and team support. You will be responsible for driving operational excellence, implementing best practices, managing budgets, ensuring compliance with health and safety standards, and leading teams to deliver outstanding service. The ideal candidate will possess a strong background in hotel management, a proven ability to lead remotely, exceptional problem-solving skills, and a passion for the hospitality industry.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of multiple hotel properties from a remote location, ensuring seamless service delivery.
- Develop, implement, and monitor operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage operational budgets, control costs, and identify opportunities for revenue maximization.
- Ensure all hotel operations adhere to the highest standards of quality, safety, and hygiene.
- Lead, motivate, and support hotel management teams through effective remote communication and engagement.
- Conduct regular performance reviews and provide constructive feedback to ensure team development.
- Oversee guest feedback mechanisms, respond to inquiries and complaints promptly, and implement improvements based on insights.
- Collaborate with marketing and sales teams to align operational strategies with business objectives.
- Manage relationships with third-party suppliers and vendors.
- Stay updated on industry trends and best practices in hotel management and guest services.
- Conduct periodic site visits to properties for operational assessments, staff training, and relationship building.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven experience in managing hotel operations, including F&B, housekeeping, front office, and maintenance.
- Demonstrated ability to lead and manage teams effectively in a remote or distributed environment.
- Strong financial acumen and experience with budget management and P&L responsibility.
- Excellent understanding of health, safety, and hospitality regulations.
- Exceptional communication, interpersonal, and leadership skills.
- Proficiency in using hotel management software (PMS) and other relevant operational tools.
- Ability to travel as required to support hotel operations.
- A proactive approach to problem-solving and a passion for delivering outstanding guest experiences.
- Strong organizational and time management skills.
This advertiser has chosen not to accept applicants from your region.
3
Director of Hotel Operations (Remote)
L3 0BP Liverpool, North West
£80000 Annually
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Posted 2 days ago
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Job Description
Our client, a dynamic and innovative international hospitality group, is seeking a visionary Director of Hotel Operations to lead their expansion and operational excellence from a fully remote position. This is a unique opportunity to shape the strategic direction of our hotel portfolio without the constraint of a fixed office location. You will be responsible for overseeing the operational performance, guest experience, and financial success of multiple hotel properties across diverse markets. This involves developing and implementing operational strategies, setting performance benchmarks, and ensuring adherence to brand standards and service excellence. You will work closely with on-site General Managers, providing them with leadership, support, and guidance to achieve their targets. A key aspect of this role is driving revenue growth, optimizing costs, and enhancing profitability across all managed properties. You will also be instrumental in developing and implementing new operational initiatives, leveraging technology and best practices to improve efficiency and guest satisfaction. The ideal candidate will possess extensive experience in luxury hotel management, a strong understanding of financial P&Ls, and a proven ability to lead and motivate dispersed teams. Exceptional strategic thinking, problem-solving skills, and a passion for delivering world-class hospitality are essential. This role demands excellent communication and stakeholder management abilities, as you will be liaising with owners, senior management, and operational teams globally. This is a transformative opportunity to make a significant impact on a growing hospitality brand, driving operational excellence and profitability from anywhere. You will be empowered to innovate and implement cutting-edge solutions that redefine the guest experience. The fully remote nature of this position allows for maximum flexibility and a global perspective. Join us and lead the future of hospitality operations.
Responsibilities:
Responsibilities:
- Oversee the operational performance of multiple hotel properties.
- Develop and implement strategic operational plans.
- Drive revenue growth and optimize profitability.
- Ensure adherence to brand standards and service excellence.
- Lead, mentor, and support General Managers remotely.
- Develop and implement operational policies and procedures.
- Monitor financial performance and manage budgets effectively.
- Identify and implement innovative operational improvements.
- Enhance guest experience and satisfaction across the portfolio.
- Foster a culture of excellence and continuous improvement.
- Extensive experience in senior hotel operations management (e.g., Area Manager, Director of Operations).
- Proven track record of driving operational excellence and profitability in hospitality.
- Strong understanding of hotel P&Ls and financial management.
- Exceptional leadership, strategic planning, and problem-solving skills.
- Experience in managing remote teams and diverse stakeholders.
- Excellent communication, negotiation, and interpersonal skills.
- Passion for the hospitality industry and delivering outstanding guest experiences.
- Ability to travel internationally as required.
This advertiser has chosen not to accept applicants from your region.
4
Head of Operations - Luxury Hotel Group
L1 4AB Liverpool, North West
£60000 annum + ben
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a prestigious and rapidly expanding luxury hotel group, is looking for a dynamic and experienced Head of Operations to oversee their flagship property in Liverpool, Merseyside, UK . This is a pivotal role demanding exceptional leadership skills, a deep understanding of hospitality operations, and a passion for delivering unparalleled guest experiences. You will be responsible for managing all aspects of hotel operations, ensuring profitability, maintaining exceptional service standards, and driving continuous improvement.
Key Responsibilities:
Key Responsibilities:
- Oversee the day-to-day operations of the hotel, including Front Office, Food & Beverage, Housekeeping, and Facilities Management.
- Develop and implement strategic operational plans to achieve financial targets and enhance guest satisfaction.
- Lead, motivate, and develop a high-performing team of department managers and staff.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
- Maintain and elevate the brand standards and service excellence across all guest touchpoints.
- Develop and implement effective training programs for all staff.
- Foster strong relationships with suppliers and external partners.
- Monitor industry trends and competitor activities to identify best practices and areas for innovation.
- Handle guest feedback and resolve escalated issues promptly and professionally.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Collaborate with the General Manager and other senior leaders on strategic initiatives.
- Ensure the smooth running of all hotel services and facilities.
- Proven experience as an Operations Manager or similar senior leadership role within the luxury hotel sector.
- A comprehensive understanding of hotel operations, including Front Office, F&B, and Rooms Division.
- Exceptional leadership, team management, and interpersonal skills.
- Strong financial acumen and experience managing P&Ls and budgets.
- Excellent problem-solving and decision-making abilities.
- A passion for delivering outstanding guest service and maintaining high standards.
- Proficiency in hotel management software and systems.
- Ability to work effectively under pressure in a demanding environment.
- A degree in Hospitality Management or a related field is preferred.
- Fluency in English; additional languages are a plus.
- Strong organizational and time-management skills.
- A customer-centric approach and a commitment to exceeding expectations.
This advertiser has chosen not to accept applicants from your region.
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