Showing 50 Hotels jobs in Seaham
Operations Manager - Luxury Hotels
NE1 4AG Newcastle upon Tyne, North East
£60000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an experienced and forward-thinking Operations Manager to oversee a portfolio of luxury hotels. This is a critical role that requires a strategic approach to maximizing operational efficiency, guest satisfaction, and profitability. This position is fully remote, allowing you to manage and direct hotel operations from a location of your choice within the UK. You will be responsible for setting high standards of service, driving innovation in guest experiences, and ensuring the seamless execution of all hotel functions. This role demands a deep understanding of the hospitality industry and a proven ability to lead diverse teams in achieving excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and manage all hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring adherence to brand standards and operational excellence.
- Develop and implement strategic plans to improve guest satisfaction scores and loyalty programs.
- Oversee budgeting, forecasting, and financial performance of the hotels, identifying areas for cost savings and revenue generation.
- Ensure compliance with all health, safety, and regulatory requirements.
- Lead, motivate, and develop a high-performing team of department heads and staff.
- Drive innovation in guest services and amenities to maintain a competitive edge.
- Manage vendor relationships and negotiate contracts for supplies and services.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Analyze operational data and implement improvements to enhance efficiency and profitability.
- Act as a brand ambassador, upholding the values and reputation of the hotel group.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior management role within the luxury segment.
- Proven track record of successfully managing hotel operations and P&L responsibilities.
- In-depth knowledge of hotel operations, including F&B, front desk, housekeeping, and revenue management.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial acumen and budgeting experience.
- Ability to make sound decisions under pressure and solve complex problems.
- Proficiency in hotel management software systems (PMS, POS).
- Passion for delivering exceptional guest service and fostering a positive work environment.
- Must be able to work effectively in a fully remote capacity, demonstrating strong organizational and self-management skills.
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0
Senior Operations Manager - Luxury Hotels
SR2 7AA Sunderland, North East
£50000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a prestigious group of luxury hotels, is seeking an experienced and highly capable Senior Operations Manager to oversee key operational aspects of their establishments. This position is a fully remote role, ideal for a seasoned hospitality professional looking to leverage their expertise in a flexible working arrangement. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across multiple properties.
This role demands a comprehensive understanding of hotel operations, from front desk and housekeeping to food & beverage and events. You will focus on developing and implementing strategic initiatives to enhance guest satisfaction, streamline workflows, and optimize resource allocation. Strong leadership, problem-solving abilities, and a passion for delivering exceptional experiences are crucial for success. You will work closely with on-site management teams, providing guidance and support remotely.
Key Responsibilities:
This role demands a comprehensive understanding of hotel operations, from front desk and housekeeping to food & beverage and events. You will focus on developing and implementing strategic initiatives to enhance guest satisfaction, streamline workflows, and optimize resource allocation. Strong leadership, problem-solving abilities, and a passion for delivering exceptional experiences are crucial for success. You will work closely with on-site management teams, providing guidance and support remotely.
Key Responsibilities:
- Develop and implement operational strategies to meet and exceed guest expectations and hotel objectives.
- Oversee daily operations, ensuring seamless service delivery across all departments.
- Monitor and manage departmental budgets, controlling costs and maximizing profitability.
- Implement and maintain high standards of service quality, hygiene, and safety.
- Lead and mentor on-site management teams, fostering a culture of excellence and continuous improvement.
- Analyze operational performance data and identify areas for improvement.
- Develop and execute initiatives to enhance guest loyalty and repeat business.
- Manage vendor relationships and ensure compliance with all relevant regulations.
- Act as a remote point of contact for operational inquiries and support.
- Extensive experience (7+ years) in hotel operations management, with a focus on luxury properties.
- Proven track record of successfully managing multiple departments or properties.
- Strong financial acumen, with experience in budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills.
- Deep understanding of hospitality best practices and guest service standards.
- Ability to analyze complex operational challenges and implement effective solutions.
- Proficiency in property management systems (PMS) and other relevant hotel software.
- Highly organized, detail-oriented, and capable of managing responsibilities remotely.
- A degree in Hospitality Management or a related field is preferred.
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1
Operations Manager - Luxury Hotels & Resorts
SR1 2AN Sunderland, North East
£48000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a distinguished international hotel group known for its exceptional standards of service and luxurious guest experiences, is seeking an accomplished and results-driven Operations Manager to oversee the strategic and day-to-day operations of their properties. This fully remote role is designed for a seasoned hospitality professional who can lead with vision, drive operational efficiency, and ensure the consistent delivery of unparalleled guest satisfaction. You will be responsible for managing key departments, optimizing performance, and upholding the brand's reputation for excellence across all facets of hotel operations.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of progressive experience in hotel operations management, preferably within luxury or upscale environments. A proven track record of successfully leading multiple departments and achieving operational excellence is essential. Strong financial acumen, including budgeting and cost control, is required. Exceptional leadership, communication, interpersonal, and problem-solving skills are paramount. Experience with hotel management systems (PMS) and other relevant hospitality software is highly desirable. This is a fully remote position, offering the flexibility to work from anywhere within the UK, focusing on strategic oversight and management of operational performance. Our client is dedicated to providing exceptional career development opportunities and a supportive working environment. Join a globally recognized brand and contribute to delivering world-class hospitality.
Key Responsibilities:
- Oversee and manage all hotel operational departments, including Front Office, Housekeeping, Food & Beverage, and Concierge services.
- Develop and implement strategic operational plans to align with the company's goals and brand standards.
- Ensure the highest levels of guest satisfaction by maintaining impeccable service quality and addressing guest feedback effectively.
- Manage departmental budgets, control costs, and optimize revenue streams without compromising service quality.
- Lead, motivate, and develop a diverse team of hospitality professionals, fostering a culture of service excellence and continuous improvement.
- Implement and enforce stringent health, safety, and hygiene standards across all operational areas.
- Manage vendor relationships and procurement processes for operational supplies and services.
- Conduct regular performance reviews and provide constructive feedback to department heads and staff.
- Collaborate with the General Manager and other stakeholders on strategic initiatives and long-term planning.
- Ensure compliance with all local regulations and company policies.
- Drive initiatives for operational innovation and efficiency enhancements.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of progressive experience in hotel operations management, preferably within luxury or upscale environments. A proven track record of successfully leading multiple departments and achieving operational excellence is essential. Strong financial acumen, including budgeting and cost control, is required. Exceptional leadership, communication, interpersonal, and problem-solving skills are paramount. Experience with hotel management systems (PMS) and other relevant hospitality software is highly desirable. This is a fully remote position, offering the flexibility to work from anywhere within the UK, focusing on strategic oversight and management of operational performance. Our client is dedicated to providing exceptional career development opportunities and a supportive working environment. Join a globally recognized brand and contribute to delivering world-class hospitality.
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2
Remote Operations Manager - Luxury Hotels
SR1 2RD Sunderland, North East
£50000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is a globally recognized leader in luxury hospitality, seeking a highly motivated and experienced Remote Operations Manager to oversee and enhance the operational standards across their portfolio of exquisite properties. This fully remote position requires a proactive individual with a deep understanding of hotel operations, service excellence, and team leadership, capable of driving performance and maintaining impeccable standards from anywhere.
Key Responsibilities:
Key Responsibilities:
- Provide strategic leadership and guidance to hotel operational teams, remotely supporting GMs and department heads.
- Develop and implement operational policies and procedures to ensure consistency and excellence across all properties.
- Monitor key performance indicators (KPIs) such as guest satisfaction, operational efficiency, and financial performance.
- Conduct virtual performance reviews and provide constructive feedback to property leadership teams.
- Identify areas for operational improvement and implement best practices in service delivery, F&B, housekeeping, and front office.
- Manage and resolve escalated guest feedback and operational challenges promptly and effectively.
- Ensure compliance with health, safety, and hygiene standards across all locations.
- Collaborate with corporate departments (Sales, Marketing, HR) to align operational strategies with overall business objectives.
- Utilize technology and communication platforms to maintain seamless oversight and engagement with dispersed teams.
- Foster a culture of service excellence, innovation, and continuous improvement among property teams.
- Extensive experience (7+ years) in senior hotel operations management, with a strong background in luxury hospitality.
- Demonstrated success in multi-property oversight or regional management roles.
- Exceptional understanding of all hotel operational departments and their interdependencies.
- Proven ability to lead, motivate, and develop teams remotely.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive action.
- Excellent communication, presentation, and interpersonal skills, with fluency in English.
- Proficiency in using hotel management software (PMS) and virtual collaboration tools.
- Ability to manage budgets and control operational costs effectively.
- A commitment to delivering exceptional guest experiences.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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3
Hotel Operations Manager
SR1 1AA Sunderland, North East
£40000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hotel group, is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their flagship property in Sunderland, Tyne and Wear, UK . This critical role demands a proactive leader with a passion for hospitality, committed to delivering exceptional guest experiences and driving operational excellence. You will be responsible for managing all front-of-house and back-of-house departments, ensuring seamless service delivery, staff development, and financial performance. This is an on-site role requiring a strong presence and active involvement in all aspects of hotel management.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel operations management. Demonstrable success in leading diverse teams, managing budgets, and enhancing guest satisfaction is essential. Strong knowledge of hotel operations, front office systems, and F&B management is required. Excellent leadership, communication, problem-solving, and interpersonal skills are paramount. A passion for the hospitality industry and a commitment to service excellence are crucial for success in this role at our Sunderland location.
Key Responsibilities:
- Overseeing the day-to-day operations of all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Banqueting.
- Ensuring the highest standards of guest service are maintained, addressing and resolving guest issues promptly and professionally.
- Developing and implementing operational strategies to improve efficiency, profitability, and guest satisfaction.
- Managing departmental budgets, controlling costs, and optimising revenue streams.
- Recruiting, training, motivating, and developing a high-performing team of hotel staff.
- Implementing and enforcing hotel policies, procedures, and quality standards.
- Ensuring compliance with health, safety, and hygiene regulations.
- Conducting regular inspections of hotel facilities and services to ensure optimal condition and presentation.
- Collaborating with the Sales and Marketing teams to drive business and enhance the hotel's reputation.
- Monitoring industry trends and competitor activities to identify opportunities for improvement.
- Reporting on operational performance and financial results to senior management.
The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel operations management. Demonstrable success in leading diverse teams, managing budgets, and enhancing guest satisfaction is essential. Strong knowledge of hotel operations, front office systems, and F&B management is required. Excellent leadership, communication, problem-solving, and interpersonal skills are paramount. A passion for the hospitality industry and a commitment to service excellence are crucial for success in this role at our Sunderland location.
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4
Hotel Operations Manager
NE1 1UN Newcastle upon Tyne, North East
£50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a renowned hotel group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the smooth running of their flagship property in Newcastle upon Tyne, Tyne and Wear, UK . This pivotal role involves managing all day-to-day operations across various departments, including front office, food and beverage, housekeeping, and maintenance, ensuring the highest standards of guest service and operational efficiency. The Operations Manager will be responsible for staff recruitment, training, and development, fostering a positive and productive work environment. You will develop and implement operational policies and procedures, manage budgets, control costs, and maximize revenue opportunities. Key duties include ensuring compliance with health, safety, and hygiene regulations, handling guest complaints effectively, and developing strategies to enhance guest satisfaction and loyalty. The ideal candidate will have a strong background in hospitality management, with at least 5 years of experience in a senior operational role within hotels. Excellent leadership, communication, and problem-solving skills are essential. A degree or diploma in Hospitality Management or a related field is preferred. The ability to work under pressure, adapt to changing demands, and lead a diverse team is crucial. This is a hands-on role requiring full-time presence at our Newcastle upon Tyne hotel, with potential for evening and weekend work as dictated by operational needs. No remote working is available for this position.
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5
Hotel Operations Manager
NE1 1UN Newcastle upon Tyne, North East
£40000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a dedicated and experienced Hotel Operations Manager to oversee the daily operations of their flagship property in Newcastle upon Tyne, Tyne and Wear, UK . This is a full-time, on-site position crucial for ensuring exceptional guest experiences and efficient management of all hotel departments. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in operational management within the hotel industry.
Responsibilities:
Qualifications:
Responsibilities:
- Manage and coordinate the operations of various hotel departments, including front office, housekeeping, food and beverage, and maintenance.
- Ensure the highest standards of guest service are met and exceeded at all times.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, control costs, and monitor financial performance.
- Recruit, train, motivate, and manage hotel staff to ensure optimal performance.
- Conduct regular staff meetings and performance reviews.
- Oversee inventory management and procurement for hotel supplies.
- Ensure compliance with all health, safety, and licensing regulations.
- Handle guest complaints and resolve issues promptly and effectively.
- Collaborate with the General Manager on strategic planning and business development.
- Maintain strong relationships with vendors and local community partners.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership experience with a strong ability to manage and motivate a diverse team.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and revenue management.
- Excellent customer service and problem-solving skills.
- Strong financial acumen and experience with budget management.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Excellent communication, interpersonal, and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for the hospitality industry and a commitment to excellence.
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6
Hotel Operations Manager
NE30 1DP Sunderland, North East
£40000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our esteemed client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day management of a luxurious boutique hotel in Sunderland, Tyne and Wear, UK . This is a pivotal role requiring a strategic thinker with a proven ability to drive operational efficiency, enhance guest satisfaction, and maximise profitability. The successful candidate will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and service delivery. You will lead and inspire a diverse team, fostering a positive work environment that encourages professional growth and exceptional customer service.
Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling expenses, and optimising resource allocation. You will also play a crucial role in developing and executing marketing and sales strategies to attract and retain guests, as well as building strong relationships with local businesses and stakeholders. A comprehensive understanding of the hospitality industry, strong financial acumen, and excellent problem-solving skills are essential. The ideal candidate will have a minimum of 5 years of progressive experience in hotel management, with a demonstrable track record of success in improving guest satisfaction scores and driving revenue growth. Experience in a similar-sized or luxury property is highly preferred. You should possess outstanding leadership qualities, exceptional communication and interpersonal skills, and the ability to work effectively under pressure. Knowledge of property management systems (PMS) and revenue management strategies is required. This is an exciting opportunity to take ownership of hotel operations and contribute significantly to the success of a highly regarded establishment in a developing region. You will be instrumental in shaping the guest experience and maintaining the hotel's reputation for excellence. Attention to detail, a proactive approach, and a commitment to upholding the highest standards of service are paramount for this role.
Key Responsibilities:
Key responsibilities include developing and implementing operational policies and procedures, managing budgets, controlling expenses, and optimising resource allocation. You will also play a crucial role in developing and executing marketing and sales strategies to attract and retain guests, as well as building strong relationships with local businesses and stakeholders. A comprehensive understanding of the hospitality industry, strong financial acumen, and excellent problem-solving skills are essential. The ideal candidate will have a minimum of 5 years of progressive experience in hotel management, with a demonstrable track record of success in improving guest satisfaction scores and driving revenue growth. Experience in a similar-sized or luxury property is highly preferred. You should possess outstanding leadership qualities, exceptional communication and interpersonal skills, and the ability to work effectively under pressure. Knowledge of property management systems (PMS) and revenue management strategies is required. This is an exciting opportunity to take ownership of hotel operations and contribute significantly to the success of a highly regarded establishment in a developing region. You will be instrumental in shaping the guest experience and maintaining the hotel's reputation for excellence. Attention to detail, a proactive approach, and a commitment to upholding the highest standards of service are paramount for this role.
Key Responsibilities:
- Oversee all hotel operations, ensuring smooth and efficient service delivery.
- Manage and develop department heads and staff, promoting a culture of excellence.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and optimising profitability.
- Ensure compliance with all health, safety, and licensing regulations.
- Drive sales and marketing initiatives to increase occupancy and revenue.
- Monitor and analyse key performance indicators (KPIs) and implement corrective actions.
- Maintain relationships with suppliers, vendors, and local businesses.
- Handle guest feedback and resolve escalated issues promptly.
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7
Hotel Operations Manager
NE1 1AA Newcastle upon Tyne, North East
£45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
A prestigious hotel in the heart of Newcastle upon Tyne, Tyne and Wear, UK is seeking an accomplished and dynamic Hotel Operations Manager to oversee all day-to-day hotel operations. This is a critical leadership role, ensuring the delivery of exceptional guest experiences, maintaining high standards of service, and driving operational efficiency across all departments including Front Office, Food & Beverage, Housekeeping, and Facilities. The ideal candidate will possess a strong understanding of the hospitality industry, exceptional leadership skills, and a passion for service excellence.
Key Responsibilities:
Key Responsibilities:
- Manage and coordinate the daily operations of the hotel, ensuring seamless service delivery across all departments.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee departmental budgets, controlling costs and optimising revenue opportunities.
- Ensure all hotel policies and procedures are adhered to, maintaining high standards of quality and safety.
- Lead, motivate, and develop a team of department heads and staff, fostering a positive and productive work environment.
- Manage vendor relationships and oversee procurement processes for operational supplies.
- Implement and monitor operational standards, ensuring compliance with brand guidelines and regulatory requirements.
- Address and resolve guest complaints promptly and effectively, turning potential issues into positive experiences.
- Collaborate with the General Manager and other senior management to develop and execute strategic goals for the hotel.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure compliance with health, safety, and hygiene regulations across all operational areas.
- Manage staffing levels, recruitment, and training initiatives for operational teams.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- A minimum of 5 years of progressive experience in hotel operations management, with a proven track record in a similar role.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Experience with hotel management systems (PMS) and financial reporting.
- Demonstrated ability to manage budgets, control costs, and drive profitability.
- Excellent problem-solving and decision-making abilities.
- A commitment to delivering outstanding guest service.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- Passion for the hospitality industry and a keen eye for detail.
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8
Hotel Operations Manager
SR1 1AA Sunderland, North East
£35000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a highly-regarded establishment within the hospitality sector, is seeking a dynamic and experienced Hotel Operations Manager to oversee their flagship property. This role is based in Sunderland, Tyne and Wear, UK , and requires a hands-on leader dedicated to delivering exceptional guest experiences and ensuring the efficient day-to-day running of the hotel. You will be responsible for managing multiple departments, including front office, housekeeping, food and beverage, and event services, ensuring high standards of service, operational efficiency, and staff performance.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee and manage all hotel operational departments to ensure smooth daily operations.
- Lead, motivate, and develop a diverse team of hospitality professionals, fostering a positive work environment.
- Implement and maintain high standards of guest service, ensuring guest satisfaction and loyalty.
- Manage departmental budgets, controlling costs and optimizing revenue generation.
- Ensure compliance with all health, safety, and hygiene regulations.
- Develop and execute operational strategies to enhance efficiency and profitability.
- Conduct regular staff training sessions and performance reviews.
- Liaise with other departments, including sales, marketing, and maintenance, to ensure seamless operations.
- Manage inventory and procurement for operational supplies.
- Handle guest complaints and resolve issues promptly and professionally.
- Contribute to the strategic planning and development of the hotel.
Qualifications:
- Proven experience (minimum 5 years) in hotel management or a senior operations role within the hospitality industry.
- Demonstrated leadership and team management skills.
- Strong understanding of hotel operations, including front desk, F&B, housekeeping, and events.
- Excellent knowledge of hospitality best practices and customer service standards.
- Proficiency in hotel management software (PMS) and POS systems.
- Strong financial acumen and experience with budget management.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication, interpersonal, and organizational skills.
- A passion for delivering outstanding guest experiences.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
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9