235 Housing Officer jobs in the United Kingdom

Are you experienced in housing adaptations, technical inspections, and supporting vulnerable residents? One of my local government clients are currently recruiting for an experienced Housing Officer tohelp improve living conditions across the borough.

Key Responsibilities:

• Support the Principal Housing Improvement Officer in delivering an efficient and customer-focused Home Improvement Service

• Assess adaptation needs in line with relevant legislation and local policies

• Carry out property inspections, produce technical drawings/specifications, and ensure all works meet required standards

• Manage cases from initial enquiry through to project completion, maintaining contact with clients at every stage

• Advise clients on eligibility for grants/loans (e.g. Disabled Facilities Grants ) and support them throughout the application process

Requirements:

• Previous experience in a similar role within a local authority or housing organisation

• Strong understanding of housing legislation, standards, and grants.

• Experience in property inspections, technical drawings, and case management

• Excellent communication and client support skills

• Ability to manage multiple projects and liaise with contractors, surveyors, and residents

If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd.

• Provide housing management services to homeless households, ensuring high-quality accommodation.
• Work cooperatively with tenants and their support workers on housing management matters.
• Manage the day-to-day administration of the furnished tenancies scheme.
• Monitor tenant compliance with occupancy agreements, house rules, and court orders, taking appropriate actions in response to breaches.
• Manage, monitor, and maximise collections for rent, utilities, and miscellaneous charges, maintaining accurate records and reporting as necessary.
• Oversee the processes of starting, operating, and ending tenancies, including the service and administration of Notices to Quit.
• Collaborate with occupants and support workers on support planning related to tenancy management.
• Monitor the quality and suitability of furniture, recommend improvements, and manage the cleaning, repair, replacement, and disposal of furniture.

• Knowledge of Housing Legislations
• Excellent communication and interpersonal skills, capable of working cooperatively with a diverse range of stakeholders.
• Valid UK Driving Licence and access to a vehicle.
• Enhanced DBS

Large Housing Association requires a Housing Officer to provide a personal holistic housing management service to residents.

Responsibilities:

Responsible and accountable to residents for providing an excellent, empathetic, and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.

Take ownership of your work and support residents to deliver a quality service

You will influence others and advocate effectively for your residents to get the job

done.

You will be connected to tenants – in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives.

Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner.

Look for opportunities to continually improve the service and anticipate the needs of your customers

Assess prospective residents and establish a professional and trustworthy relationship with from the very start of the tenancy.

Manage void properties to be ready to let including specifying work orders on standard voids.

Manage landlord repair

Work with Asset Management colleagues to resolve complex repairs in a timely manner.

Complete all actions required to ensure effective rent and service charge collection and debt management.

Identify customer support needs and work with partners to make sure customers are safe in their homes.

Identify over-crowding or under occupation and work with your customer to help them move to a more suitable home.

Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks.

Complete all FRA actions as directed.

Skills and experience:

Excellent communication skills and a commitment to providing the best possible customer experience

Previous experience working as a Housing Officer or general Social Housing experience

Housing Officer

My client is seeking an experienced Housing Officer to be able to successfully manage their own patch. The Housing Officer will be responsible for Anti-Social Behaviour (ASB) cases alongside tenancy matters. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.

The team are looking for an experienced candidate that will hit the ground running bringing success amongst knowledgeable peers. Deal with minor rent cases passing them on to a more relevant team after initial assessment. Carrying out all aspects of a Housing Officer whilst ensuring exceptional Housing advice and assistance throughout.

Duties Includes :

• Experience handling Anti-Social Behaviour (ASB) cases
• Reducing a backlog of voids
• Recent experience within Social Housing/Tenancy Management within a Local Authority including Tenancy sign ups
• Experience carrying out initial rent assessments and delegating minor cases to the relevant team
• Identifying vulnerable residents and working with partner agencies to ensure all residents can live safely and sustain their tenancies
• Aware with successions, assignments mutual exchanges and legal issues, including preparing statements and presenting these at court, boundary disputes and damage to property

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce

• Manage a patch of general needs properties and be the main point of contact for tenants.
• Carry out tenancy sign-ups, viewings, property inspections, and well-being checks.
• Respond to and resolve tenant enquiries and complaints, including anti-social behaviour cases.
• Work proactively to sustain tenancies, identify support needs, and liaise with relevant services.
• Maintain accurate records using housing management systems and ensure compliance with housing legislation.
• Support the organisation in preparation for audits and inspections by ensuring your caseload is up to date and compliant.

• Strong understanding of social housing, tenancy law, and housing management practices.
• Confident using housing systems with excellent record-keeping and attention to detail.
• Proven experience working as a Housing Officer or in a similar role within general needs housing.
• Excellent communication skills and the ability to deal with a wide range of tenants, including managing challenging behaviours.
• Able to work independently, manage a busy caseload, and contribute positively to a team environment.

• Manage a patch of general needs properties and act as the main point of contact for tenants
• Focus on rent recovery and arrears management, supporting tenants to sustain their tenancies
• Conduct tenancy sign-ups, viewings, property inspections, and well-being visits
• Handle a range of tenancy matters including ASB, safeguarding, and tenancy breaches
• Maintain accurate and up-to-date records using QL housing management systems
• Collaborate with internal teams and external support agencies to ensure positive outcomes for tenants

• Proven, direct experience working as a Housing Officer, ideally within general needs housing
• Strong understanding of rent recovery, tenancy law, and tenancy sustainment strategies
• Confident using QL or similar housing management systems
• Excellent communication skills and the ability to manage challenging conversations and caseloads
• A reliable and motivated Housing Officer who is able to start immediately and work independently

Housing Officer

Berkshire, South East England - Hybrid

Temporary Ongoing

24-26 Hourly

Sellick Partnership is pleased to assist a Housing organisation in Berkshire with the recruitment of a Housing Officer, covering a patch that falls within the South East Region of the business

Duties of the Housing Officer include:

• Spending 70-80% of your time in the field delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate
• Managing a patch of approximately 600 properties
• Carrying out home visits at key stages of the tenancy, ensuring they have the skills, information and support required to succeed
• Focussing on property condition to make sure it is safe and suitable
• Completing estate and block inspections, working with external partners to ensure neighbourhoods are welcoming, clean, safe and where people want to live

As the Housing Officer you will have:

• An Enhanced DBS or capacity to process one
• A full driving licence and use of own vehicle for business use
• Housing training and/or experience

If you believe you would be suitable for this role, apply now. For more information, contact Josh Meek at Sellick Partnership in the Derby Office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

*Please only apply if you have over 2 years experience in the relating field*

Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer!

At Waltham Forest Council, we're dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis.

As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include:

1. Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency.
2. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community.
3. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance.
4. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations.
5. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations.

We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential.

If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Officer with Waltham Forest Council!

Housing (Homelessness) Triage/First contact Officer

Office based – 36 Hours per week (flexibility for hybrid working considered once role established)

To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.

Duties

Interview and assess homeless on the day approaches in person.  Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits.

Makes initial enquiries into reason to believe client is eligible and homeless.

Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring.

Checking Section 21 validity and Refer to Safer renting regarding illegal evictions. 

Undertake email duty and respond to emails or forward to the most appropriate service/team

Undertake telephone duty – provide housing advice or advise of the relevant service/team details.

Respond to ‘Duty to Refer’ and make initial enquiries and first contact.

Capture and process data on the Council’s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary.

Ensure accurate and comprehensive case notes and records are kept of contact and advice given.

Ensure documents are scanned and labelled correctly and added to the customers records.

If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation. 

The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions  

Knowledge

Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended)

Knowledge of security of tenure

Knowledge of welfare benefits and advice services including Domestic Abuse services

Experience and Skills

Experience of dealing with customers in person, telephone, and email

Experience of working in housing advice/homelessness

Ability to work independently and able to manage a workload and to prioritise urgent cases.

Good communication skills both written and orally.

Experience of using IT applications

Any further questions please contact Mia for more information.