12 Housing Officer jobs in Berkshire

• Deliver high-quality tenancy and neighbourhood services, with a specific focus on managing medium to high-level anti-social behaviour cases effectively and sensitively.
• Champion customer experience, ensuring service delivery is responsive, proactive, and shaped by customer voice and insight.
• Work collaboratively with internal teams and external partners to improve housing outcomes and maintain safe, vibrant communities.
• Support data quality and compliance, ensuring customer systems are up to date and aligned with regulatory and safeguarding standards.

• Strong experience in tenancy and neighbourhood management, with proven success in resolving ASB and complex customer issues.
• A confident and empathetic communicator who builds trust and can influence effectively at all levels.
• Demonstrates operational thinking and a commitment to inclusive, customer-first services in a dynamic environment.
• Proficient in digital systems with a strong understanding of data protection and compliance responsibilities.

Housing Officer

• Annual Salary: 32,000 - 38,000 per annum
• Location: Oxford
• Job Type: Full-time, Permanent

We are seeking a dedicated Housing Officer to join a housing association based in Oxfordshire. This role involves managing a diverse caseload and delivering high-quality mixed tenure services to our customers. You will have the flexibility to manage your own diary with a combination of working from home, in the office, and out in the community.

Day-to-day of the role:

• Deliver professional housing management services, addressing issues such as anti-social behaviour, housing and neighbourhood concerns, contract breaches or changes, fraud, and safeguarding.
• Ensure our neighbourhoods are safe and responsive to our customers' needs, making necessary adjustments.
• Balance your caseload effectively with projects aimed at shaping sustainable and inclusive communities.
• Engage directly with customers, providing exceptional service to maintain a high satisfaction rate.

Required Skills & Qualifications:

• Proven ability to manage a complex caseload proactively.
• Strong communication skills with experience in a demanding customer-focused environment.
• Experience in housing management services is preferred.
• Proficiency in using computer systems, including Microsoft Office.
• Ability to establish and maintain effective working relationships with colleagues, contractors, and partnering agencies.
• Full UK driving licence and access to personal transport are essential.
• A DBS check will be required for the successful candidate.

Benefits:

• 450 yearly flexible benefit pot to use against benefits of your choice.
• Flexible working arrangements.
• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• Option to buy or sell holiday as part of our flexible benefits package.
• Generous pension scheme matching up to 12%.
• Immediate life cover upon joining.
• Recognition scheme with retail vouchers.
• A range of wellbeing discounts including gym memberships.
• Access to a wide selection of other benefits.

To apply for the Housing Officer position, please submit your application with an updated copy of your CV

• Manage all aspects of tenancy and housing management, including tenancy sign-ups, rent accounts, tenancy reviews, and regular maintenance checks.
• Oversee building compliance, ensuring all safety measures, including fire risk assessments, are in place and up to date.
• Provide support for residents to sustain their tenancies and access services such as mental health support and additional welfare services, where necessary.
• Lead on person-centred fire risk assessments and health and wellbeing plans for residents.
• Carry out regular checks on properties and respond to maintenance issues, ensuring the safety and comfort of tenants.
• Facilitate viewings of vacant properties and manage tenant move-ins, ensuring a smooth transition.
• Manage minimal rent arrears and support residents in understanding rent obligations.
• Support residents in accessing external services, including mental health and alcohol support, and encourage them to accept these services for their wellbeing.
• Work closely with social services, care agencies, and other partners to ensure tenants' needs are met, with a focus on independent living.
• Ensure all relevant records are accurately maintained, including tenancy documents, building compliance records, and health and wellbeing plans.
• Handle notices of seeking possession and tenancy management in line with legal procedures.
• Be the first point of contact for tenants, offering a high-quality service and maintaining a visible presence across both schemes (Camberley and Bagshot), ensuring tenants feel supported.

• Previous experience as a Housing Officer, Tenancy Manager, or similar role is essential.
• Knowledge of housing legislation, policies, and procedures, including building compliance, rent arrears, and tenancy management.
• Experience in managing rent accounts and supporting tenants to sustain their tenancies.
• Ability to carry out person-centred fire risk assessments and health and wellbeing assessments.
• Comfortable dealing with tenants with mental health, addiction, or complex needs and supporting them to access appropriate external services.
• Strong communication skills and experience working with social services and care agencies.
• Good organizational skills and ability to manage workload effectively across multiple sites.
• Flexible approach to working hours, with the ability to cover both Camberley and Bagshot schemes (approximately 4-5 miles apart) during set hours, mornings, or afternoons.
• The ability to foster positive relationships with tenants, local authority partners, and external services.

Job Title: Housing Officer

Location: Thames Valley

Salary : £28,000-£35,000

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type : Permanent

Purpose of the Role:

Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Thames Valley area.

The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures.

Duties and Responsibilities:

Supporting Service Users:

• Manage a caseload of Service Users.
li>Conduct dispersals, inductions, and welfare checks.
• Signpost SUs to local services (e.g., healthcare, shops).
• Arrange and support transport or relocation as needed.
• Ensure the health, safety, and timely move-on of Service Users.

Managing Properties:

• Conduct monthly inspections and arrange necessary maintenance.
• Prepare properties for re-occupation or hand back to landlords.
• Maintain compliance with health and safety standards.
• Ensure minor repairs are completed and inventory is managed.

Required Skills:

• Experience as a Housing Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Housing Officers - Remote Working - Must live in Thames Valley area
Competitive Salary + Excellent Benefits Package
Full-Time | Permanent

We are currently seeking dedicated and proactive Housing Officers to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally.

This exciting opportunity is based in Thames Valley , and offers a fully remote working model . You will have the autonomy to plan your own schedule and manage your own day-to-day responsibilities, with regular community visits to support and manage service users.

As a Housing Officer, you will be responsible for managing a portfolio of up to 250 properties and service users. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards.

This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting.

• Deliver high-quality housing management and tenancy support to a defined group of service users

• Conduct property visits and ensure housing standards are maintained

• Resolve tenancy issues, including complaints, breaches, or anti-social behaviour

• Liaise with local authorities, support agencies, and landlords

• Maintain accurate records and reporting in line with company procedures

• Work independently to manage your diary, appointments, and caseload effectively

• Previous experience in a Housing Officer or similar support-focused role is essential

• Strong communication, problem-solving, and organisational skills

• Ability to work remotely with minimal supervision

• A full UK Driving Licence is essential (DVLA checks will be conducted)

• You must be willing to travel within the Thames Valley area as part of your daily responsibilities

• The successful applicant will be subject to enhanced DBS and CTC checks

• Our client does not accept candidates that require sponsorship

• 33 days annual leave (including bank holidays)

• Life cover (2x basic salary)

• Westfield Health membership - cashback on health services and discounts for retailers and gyms

• Laptop, phone, and any other required equipment provided

• Mileage expenses - claimable from home

• 6-month probationary period

• Employer pension contributions (4% employer, 4% employee)

• Referral bonus scheme

If you're a committed Housing professional looking for a rewarding and autonomous role with a growing and respected organisation, we'd love to hear from you.

For more information, please email Lucy Wildish at (url removed)

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Housing Officer

Berkshire, South East England - Hybrid

Temporary Ongoing

£24-26 Hourly

Sellick Partnership is pleased to assist a Housing organisation in Berkshire with the recruitment of a Housing Officer, covering a patch that falls within the South East Region of the business

Duties of the Housing Officer include:

• Spending 70-80% of your time in the field delivering a proactive tenancy and property m.

Assistant Property Manager / Student Accommodation Housing Officer with previous experience of delivering front line customer service in a front facing role helping vulnerable people, who has excellent communication and Microsoft Office skills is required to join a Specialist Housing - Student & Keyworker team at a housing association in Oxford, Oxfordshire.

SALARY: £29,257 per annum + Generous Bene.

• Carry out Health & Safety checks in line with organisational policies and procedures
  
  
• Maintain low levels of voids and ensure timely processing of void properties
  
  
• Provide reception duties including phone cover, visitor sign-ins, and coordination of transport
  
  
• Respond to resident enquiries and provide emotional and reactive support during crises
  
  
• Liaise with external agencies to ensure positive outcomes for residents
  
  
• Support tenancy sustainment by identifying and addressing licence breaches
  
  
• Maintain accurate reporting documentation and escalate safety concerns to senior staff
  
  

• Ability to remain calm and professional in challenging situations to help de-escalate conflict
  
  
• Excellent communication and interpersonal skills
  
  
• Strong organisation and multitasking capabilities
  
  
• Intermediate Microsoft Office skills and willingness to learn internal systems
  
  
• Previous experience in homelessness, substance misuse, or mental health support is desirable but not essential
  
  

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?  

Housing & Income Support Officer - £31,200 – £3,800 per annum (Salaries vary depending on experience)

Hours – 37 hours per week, Monday - Friday

Department – Housing & Property

Location – Littlemore, Oxfordshire

What You’ll Be Doing:

Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility:

 Some of the core duties include:

• Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation.
li>Engage with residents to agree on affordable repayment plans and provide budgeting support.
• Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements.
• Work closely with the Finance team to address outstanding debts and implement effective debt management strategies.
• Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns.
• Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments.
• Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements.
• Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions.
• Maintain accurate and confidential records of safeguarding cases and actions taken.
• Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents.
• Support the allocation and void management process to ensure smooth transitions for new residents.
• Conduct property inspections, ensuring homes meet health & safety and housing compliance standards.
• Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: 

Relevant qualification in housing management, safeguarding, or a related field (e.g CIH Level 3, Diploma in Housing, or equivalent experience). li>Safeguarding and welfare benefits training (or willingness to undertake).
• Strong knowledge of rent collection processes, arrears prevention, and welfare benefits
• Experience in housing management, income collection, or occupancy sustainment.
• Experience working with vulnerable residents and understanding safeguarding protocols.
• IT literate with experience using MS Office packages.
• Ability to identify and respond to safeguarding concerns effectively.
• Strong communication and negotiation skills to engage with residents and external agencies.
• Ability to manage caseloads, prioritise workload, and work independently.
• Strong literacy and numeracy skills
• Be proactive and identify concerns before they become an incident.
• Ability to provide non-judgemental, emotional and practical support.
• Live our values of Caring, Safe, Creative and Aspirational.

What We Offer:

• 33 days annual leave (inclusive of bank holidays) 
li>Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling 
li>Cycle to Work Scheme (after probation) li>Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent) 
li>Professional qualification sponsorship and study leave  li>£500 refer a frien bonus scheme  < i>Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
< i>Free flu jabs
• Free DBS application

If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date -

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.