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Position: Patient Experience Manager - Fertility

Pay: £30,000 - £35,000 per year

Location: London / Birmingham (Remote role plus weekly meetings in shared office space)

40 hour week

Requirements:

• Experience in fertility patient coordination.

As a Patient Experience Manager, you will play a crucial role in ensuring a seamless and positive experience for our patients throughout their medical tourism journ.

WHJS1_UKTJ

Patient Care & Sales Coordinator

Transform Lives with Flexibility & Rewards!

Location : Hybrid (Only 2-3 days in clinic per month!)nJob Type : Part-Time (100 hours/month, flexible scheduling)nSalary : £15/hour (£,500/month) + Uncapped Bonus

Our client, a leading Harley Street laser clinic, is passionate about transforming lives through cutting-edge vision correction. Theyre seeking a dynamic, customer-focused Patient Care & Sales Coordinator to join their independent clinic. This hybrid role offers the ultimate flexibilitywork remotely most of the time with just 2-3 days in our modern clinic each month. With a competitive salary, uncapped bonuses, and the potential to grow into a full-time role, this is your chance to shine in a rewarding, patient-centered career!

Benefits :nUltimate Flexibility : Enjoy hybrid working with only 2-3 clinic days per month and a schedule that fits your life.nEarn More : Competitive 5/hour rate plus an uncapped bonus schemenGrow Your Career : Access ongoing training, mentorship, and the opportunity to transition to a full-time role.nMake a Difference : Build trust with patients, helping them achieve life-changing vision solutions.nSupportive Team : Join a friendly, innovative team dedicated to excellence in patient care.

What Youll Do :nConnect with patients via warm inbound/outbound calls, turning enquiries into bookings with your empathetic approach.nProvide clear, accurate information about our advanced treatments and services.nBuild lasting patient relationships, manage post-operative appointments, and collect glowing reviews.nUse our CRM system to track interactions and meet performance targets.nCollaborate with optometrist partners to grow our network and enhance patient care.

Who You Are :nExperienced in customer service or sales (phone-based experience is a plus).nA confident communicator with strong listening skills and the ability to handle objections.nTech-savvy with intermediate computer skills and familiarity with CRM systems.nPassionate about helping people and delivering exceptional care.nBonus: Knowledge of social media to amplify our clinics reach.

Ready to Make an Impact?

If youre driven, proactive, and ready to join a team thats changing lives, we want to hear from you! Apply today by sending your CV and a short cover letter.

TPBN1_UKTJn

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.nDetailed job description and main responsibilities

To understand the role in more detail please refer to the full Job Description and Person Specification.nTo be professionally and legally accountable for all aspects of work in compliance with the ethical code of practice set out by the Health and Care Professions CouncilnFormulate and deliver individual dietetic treatment plans for critically ill patients based on a sound knowledge of evidence based practice and treatment options using clinical assessment, reasoning skills and knowledge of a wide range of dietetic treatments for critically ill patientnAssess patient understanding of treatment proposals, gain valid informed consent and have the capacity to work within a legal framework with patients who lack capacity to consent to treatmentnEvaluate patient progress, reassess and alter treatment regimens as required.nTo manage clinical risk within own patient caseload with the support of more senior staff.nWork within Trust clinical guidelines and to have good working knowledge of national and local standards and monitor quality of practice as appropriate.nTo be responsible for maintaining accurate and comprehensive patient treatment records in line with British Dietetic Association (BDA) and Health and Care Professions Council (HCPC) standards of practice.nPerson specification

KnowledgenEssential criterianBSc/ Post graduate diploma in Nutrition and DieteticsnHCPC registerednExperience of working within the specialist area of Critical Care in the NHSnExperience of nutrition support, especially Enteral Nutrition within Critical CarenEvidence of continuing professional developmentnDesirable criterianMembership of an appropriate professional development group e.g. critical care specialist group of the BDAnExperience in Parenteral Nutrition in the acute settingnEmployer certification / accreditation badgesnApplicant requirementsnYou must have appropriate UK professional registration.nThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.nDocuments to downloadnJD & PS Crit Care B6 (PDF, 288.4KB)nDenmark Hill Site Map (PDF, 1.2MB)nVisa and Sponsorship Information (PDF, 344.6KB)nPay bands and pay points from 1 April 2025 (PDF, 44.6KB)

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Employer King's College Hospital NHS Foundation Trust Employer type NHS Site Denmark Hill Town London Salary £46,419 - £5,046 per annum, pro rata inc HCAs Salary period Yearly Closing 15/09/ :59nJob overview

An exciting opportunity has arisen for a driven and dynamic Dietitian to join our team of over 65 Dietetic staff at King’s College Hospital NHS Foundation Trust.nWe are seeking to employ a motivated and experienced dietitian to join our Critical Care Dietetic Team. The post is a permanent contract dedicated to the dietetic support of the Adult Critical Care patients at King’s College Hospital (at the Denmark Hill site). You will be managed by the clinical lead specialist in Critical Care (Band 8a) and Critical Care dietitians (3.0 WTE Band 7) on supporting dietetic services for critically ill patients.nThe successful candidate will have an opportunity to develop their clinical skills to provide specialist care for critically ill patients including:nMajor Trauma,Neurosurgery,General Surgery, Spinal injuries, Neurology, HPB & Liver, Cardiology & Cardiothoracic Surgery, Respiratory Medicine, Orthopaedics, Haematology,Renal Medicine,General Medicine,Cystic Fibrosis.nDietetics within Critical Care is a well-established service within King’s. King’s Critical Care is a world-class centre, one of the biggest in the country with 94 ventilated beds at the DH site. We have a brand new Critical Care Centre with 4 new state of the art Intensive Care Units. King’s Critical Care is a dynamic service with MDT patient care at the heart of its service.nMain duties of the job

This Band 6 0.8WTE Critical Care Dietitian post will be based at the Denmark Hill site.nThe Senior Dietitian for Critical Care will be expected to work within a consultant led service and be responsible for the dietetic management of all patients within adult critical care, providing a comprehensive dietetic service to critically ill adult patients. This post will be supported by an 8a Critical Care Clinical Lead Dietitian and three Band 7 Critical Care Dietitians. The post holder will provide expert advice and guidance for other healthcare professionals. This involves attending ward rounds, meetings and to be actively involved with local strategic service planning groups. The Senior Dietitian for Critical Care will develop expertise in the complex management of all critical care patients and liaise with the critical care medical, nursing and MDT teams. The post holder will be actively involved with teaching of doctors, nurses and MDT members of critical care and also actively participate in dietetic and multi-disciplinary research and audit.nWorking for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1. million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.nKing’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.nThe trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.nDetailed job description and main responsibilities

To be professionally and legally accountable for all aspects of work in compliance with the ethical code of practice set out by the Health and Care Professions CouncilnFormulate and deliver individual dietetic treatment plans for critically ill patients based on a sound knowledge of evidence based practice and treatment options using clinical assessment, reasoning skills and knowledge of a wide range of dietetic treatments for critically ill patientnAssess patient understanding of treatment proposals, gain valid informed consent and have the capacity to work within a legal framework with patients who lack capacity to consent to treatmentnEvaluate patient progress, reassess and alter treatment regimens as required.nTo manage clinical risk within own patient caseload with the support of more senior staff.nWork within Trust clinical guidelines and to have good working knowledge of national and local standards and monitor quality of practice as appropriate.nTo be responsible for maintaining accurate and comprehensive patient treatment records in line with British Dietetic Association (BDA) and Health and Care Professions Council (HCPC) standards of practice.nTo understand the role in more detail please refer to the full Job Description and Person Specification.nPerson specification

Knowledge

BSc/ Post graduate diploma in Nutrition and DieteticsnHCPC registerednExperience of working within the specialist area of Critical Care in the NHSnExperience of nutrition support, especially Enteral Nutrition within Critical CarenEvidence of continuing professional developmentnMembership of an appropriate professional development group e.g. critical care specialist group of the BDAnExperience in Parenteral Nutrition in the acute settingnEmployer certification / accreditation badges

You must have appropriate UK professional registration.nThis post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.nName Liesl Wandrag Job title Clinical Lead Dietitian for Critical Care Email address Telephone number Additional information Alternate contact details: Daisy Bolton (Clinical Lead Dietitian for Liver/HPB & Oncology):

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OverviewnAn exciting opportunity has arisen for a driven and dynamic Dietitian to join our team of over 65 Dietetic staff at Kings College Hospital NHS Foundation Trust. We are seeking a motivated and experienced dietitian to join our Critical Care Dietetic Team. The post is a permanent contract dedicated to the dietetic support of the Adult Critical Care patients at Kings College Hospital (at the Denmark Hill site). You will be managed by the clinical lead specialist in Critical Care (Band 8a) and Critical Care dietitians (3.0 WTE Band 7) on supporting dietetic services for critically ill patients.

The successful candidate will have an opportunity to develop their clinical skills to provide specialist care for critically ill patients including Major Trauma, Neurosurgery, General Surgery, Spinal injuries, Neurology, HPB & Liver, Cardiology & Cardiothoracic Surgery, Respiratory Medicine, Orthopaedics, Haematology, Renal Medicine, General Medicine, Cystic Fibrosis. Dietetics within Critical Care is a well-established service within Kings. Kings Critical Care is a world-class centre, one of the biggest in the country with 94 ventilated beds at the DH site. We have a brand new Critical Care Centre with 4 new state of the art Intensive Care Units. Kings Critical Care is a dynamic service with MDT patient care at the heart of its service.

Responsibilities

To be professionally and legally accountable for all aspects of work in compliance with the ethical code of practice set out by the Health and Care Professions Council

Formulate and deliver individual dietetic treatment plans for critically ill patients based on a sound knowledge of evidence based practice and treatment options using clinical assessment, reasoning skills and knowledge of a wide range of dietetic treatments for critically ill patients

Assess patient understanding of treatment proposals, gain valid informed consent and have the capacity to work within a legal framework with patients who lack capacity to consent to treatment

Evaluate patient progress, reassess and alter treatment regimens as required

To manage clinical risk within own patient caseload with the support of more senior staff

Work within Trust clinical guidelines and to have good working knowledge of national and local standards and monitor quality of practice as appropriate

To be responsible for maintaining accurate and comprehensive patient treatment records in line with British Dietetic Association (BDA) and Health and Care Professions Council (HCPC) standards of practice

QualificationsnEssential

BSc/ Post graduate diploma in Nutrition and Dietetics

HCPC registered

Experience of working within the specialist area of Critical Care in the NHS

Experience of nutrition support, especially Enteral Nutrition within Critical Care

Evidence of continuing professional development

Desirable

Membership of an appropriate professional development group e.g. critical care specialist group of the BDA

Experience in Parenteral Nutrition in the acute setting

Details

Date posted: 02 September 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £46,419 to £5,046 a year per annum, pro rata inc HCAs

Contract: Permanent

Working pattern: Part-time

Reference number: 213-Division-A-

Job locations: Denmark Hill, London, SE5 9RS

About usnKing's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from Kings College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

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Overview

Join to apply for the

Senior Dietitian Critical Care

role at

King's College Hospital NHS Foundation Trust .nAn exciting opportunity has arisen for a driven and dynamic Dietitian to join our team of over 65 Dietetic staff at King’s College Hospital NHS Foundation Trust. The post is a permanent contract dedicated to the dietetic support of the Adult Critical Care patients at King’s College Hospital (Denmark Hill site). You will be managed by the clinical lead specialist in Critical Care (Band 8a) and Critical Care dietitians (3.0 WTE Band 7) on supporting dietetic services for critically ill patients.nThe Senior Dietitian for Critical Care will be expected to work within a consultant led service and be responsible for the dietetic management of all patients within adult critical care, providing a comprehensive dietetic service to critically ill adult patients. This post will be supported by an 8a Critical Care Clinical Lead Dietitian and three Band 7 Critical Care Dietitians. The post holder will provide expert advice and guidance for other healthcare professionals, including attending ward rounds and meetings, and will be actively involved with local strategic service planning groups. The Senior Dietitian will develop expertise in the complex management of all critical care patients and liaise with the critical care medical, nursing and MDT teams. The post holder will be actively involved with teaching of doctors, nurses and MDT members of critical care and will participate in dietetic and multi-disciplinary research and audit.nKing’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff. The Trust provides a full range of local hospital services across its sites, including specialist services from King’s College Hospital at Denmark Hill and the Princess Royal University Hospital site in Bromley. King’s is committed to delivering Sustainable Healthcare via our Green Plan, with net zero carbon targets of 2040 for the NHS Carbon Footprint and 2045 for the NHS Carbon Footprint Plus. We encourage all staff to work responsibly to minimise the Trust’s carbon emissions, waste and pollution.nFor further details or informal visits contact: Liesl Wandrag (Clinical Lead Dietitian for Critical Care) at or . Alternate contact: Daisy Bolton (Clinical Lead Dietitian for Liver/HPB & Oncology) at

Provide dietetic management of adult critical care patients within a consultant led service.nDeliver a comprehensive dietetic service to critically ill adults and offer expert professional guidance to other healthcare professionals.nAttend ward rounds and participate in MDT meetings; contribute to local strategic service planning.nDevelop expertise in complex critical care management and liaise with medical, nursing and MDT teams.nTeach doctors, nurses and MDT members; participate in dietetic and multidisciplinary research and audit.nQualifications and Skills

Experience as a Dietitian with the ability to develop clinical skills in critical care.nAbility to work within a large, dynamic Critical Care service and contribute to teaching and research.nStrong communication and collaborative skills to provide expert dietetic guidance.nLocation and Status

Based at the Denmark Hill site; Band 6 0.8 WTE Critical Care Dietitian post is part of the team; Senior Dietitian role supports the Critical Care service at King’s.nEmployer and Application Notes

King’s College Hospital NHS Foundation Trust is a large teaching Trust with a national reputation for care, research and education. We are committed to Sustainable Healthcare and equality, diversity and inclusion as part of our Trust values.

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