132 Implementation Analyst jobs in the United Kingdom

Job Title: Implementation Analyst

Type of employment: Permanent, Full Time, Remote

Location: This is a remote role based in the UK. You need to be based in the UK and have the rights to work without visa sponsorship. We are unable to offer visa sponsorship for this position.

About ZigZag Global

We are Returns We're an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns, and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading enterprise retail clients include Zara, Superdry, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world's biggest logistics businesses like DHL, Evri, and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Passionate and Collaborative Minds Wanted:

You'll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.

Position Overview:

As an Implementation Analyst - you will independently lead ZigZag direct clients and the clients, or internal teams, of white-label partners through the ZigZag Global Returns Solution onboarding process.

This is a blended role, where you'll manage both e-commerce clients and retailer implementations for white-label partners from requirements capture to go live. You will engage with our partners to understand their requirements, then create and deliver on plans to implement these solutions and services.

When live, you'll move clients and white-label retailers into BAU and hand over them to Client Success. You'll confidently manage stakeholder expectations throughout this process.

As a Implementation Analyst - you'll be expected to own more complex implementation projects, assist in pre-sales technical discussions, support and guide the Implementation Analysts, and provide key reporting to the business.

Key Responsibilities:

• Hold and maintain a deep knowledge of, and be able to communicate, the capabilities of the ZigZag Global Returns Solution
• Work as part of a globally distributed team to deliver retailers, WL partners and clients from pre-sales through to BAU
• Manage the implementation of multiple complex clients onto the ZigZag Global Returns Solution
• Primary point of contact for retailers, WL partners and clients throughout the onboarding process
• Point of contact for the rest of the business for implementation queries
• Communicate proactively with clients to facilitate the implementation process, identify risks and issues, and create solutions
• Work closely with the customer facing teams and WL partners to drive client satisfaction through the implementation process
• Effectively manage client and internal stakeholder expectations
• Share progress reports with the business on implementations in flight and call out risks to go live
• Create and share KPI reporting to a wider business audience
• Develop and maintain comprehensive implementation plans to meet client objectives
• Train and educate retailers, WL partners and clients on the ZigZag Global Returns Solution
• Hold internal meetings for key areas of implementation and own key areas of process
• Analyse and review existing processes to identify areas for improvement and develop strategies to resolve issues
• Provide training and guidance to new implementation team members
• Provide support to the Implementation Manager, covering for periods of leave
• Stay informed of relevant trends and industry news

What you'll need to be successful:

• Multiple years of experience within SaaS (Software as a Service) implementations
• Excellent problem-solving skills
• Aptitude for understanding technical solutions and communicating to technical and non-technical audiences
• Ability to demonstrate an understanding of API and System Integration documentation
• Fluent in written and verbal English, German and French would be a bonus
• Confidence when interacting with clients
• Retail and/or logistics experience
• Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike.
• Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles.

• 24 days of annual leave, plus bank holidays — with extra holiday days awarded for each full year of service (up to 6 additional days). And to celebrate you, enjoy a bonus day off on your birthday
• Paid Volunteer day per year to support a cause you care about.
• BUPA private health insurance
• Employee referral bonus scheme
• L&D annual budget and time to utilize it
• Reduction of working hours during summer
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe

If you are interested, please send your CV in English.

Your application will be reviewed with strict confidentiality. Only the short-listed candidates will be contacted for an interview. Providing your personal data, you explicitly agree that it will be processed for the purpose of recruiting and for the purpose of the possible signing of a labour contract and will be stored and operated by "ZigZag Global" EOOD in their capacity of the personal data controller and personal data processor in accordance with the effective legislation. Please have in mind that with this you give permission for your resume to be shared with other parties of the ZigZag Global Group.

Implementation Analyst

Up to £55,000

Hybrid - Birmingham (2x days a week)

We are working with a leading national organisation in the hospitality sector, operating across thousands of locations in the UK. They are looking for an Implementation Specialist to join their central digital team and take ownership of the tagging and data layer implementation strategy across their website and mobile app estate.

The Role

As the Implementation Specialist, you will:

• Own the tagging and data layer implementation roadmap, balancing long-term strategy with short-term operations.
• Partner with digital product teams to understand upcoming projects and ensure effective delivery of tagging and analytics solutions.
• Manage the relationship with a third-party vendor supporting tagging and data layer development, including budget oversight.
• Lead continuous data quality reviews, including Google Tag Manager container management and monitoring of data layer tags.
• Support the delivery of A/B and multivariate testing (MVT) initiatives to optimise landing pages and conversion funnels.

Key Responsibilities

• Create robust processes for tagging and data layer implementation across digital assets.
• Define data layer requirements and work with developers on deployment.
• Implement, debug, and troubleshoot analytics and marketing tags.
• Ensure high-quality tagging and data layers to enable accurate reporting and analysis.

Skills & Experience

• Strong background as an implementation specialist .
• Hands-on experience with Tag Management Systems (ideally Google Tag Manager).
• Experience using analytics platforms such as GA4, Firebase, or similar.
• Solid knowledge of web technologies, including HTML, CSS, and JavaScript .

This is a fantastic opportunity to play a key role in shaping tagging and analytics processes for a major UK brand, ensuring data quality and enabling impactful decision-making across the digital function.

Digital Implementation Analyst

Location: Burton Upon Trent (Hybrid – 2 days in office)

Salary: Up to £55,000 + benefits

The Opportunity

This is an exciting chance to join a major UK organisation with a large national footprint, where digital transformation and customer data are central to growth. You’ll be part of a collaborative analytics function that spans digital, CRM, loyalty, and data science — all working to deliver meaningful insights, optimise digital journeys, and improve customer experiences.

The Role

As Implementation Analyst , you will own the tagging and data layer roadmap across all digital platforms, including website and mobile app. Acting as the bridge between digital product teams, developers, and external partners, you’ll ensure data capture is robust, accurate, and ready to power strategic decision-making.

What You’ll Do

• Define, manage, and deliver the tagging and data layer strategy across digital channels.
• Partner with product teams to align tagging with future roadmaps and business needs.
• Oversee external partners responsible for tagging development, including budget ownership.
• Lead data quality reviews , container management, and monitoring of live tags.
• Implement, debug, and troubleshoot analytics and marketing tags.
• Support the A/B testing and MVT roadmap , ensuring robust data capture for conversion optimisation.

Your Skills

• Proven experience with Tag Management Systems (ideally Google Tag Manager).
• Strong use of analytics platforms such as GA4, Firebase or similar .
• Solid understanding of web technologies (HTML, CSS, JavaScript).
• Experience in mobile app tracking and measurement is desirable.

Why Apply?

This role offers the opportunity to make a real impact in a business investing heavily in digital capability. You’ll work with a supportive leadership team, gain exposure to both operational and strategic work, and help shape how data is captured and used across a complex digital estate.

Digital Implementation Analyst

Location: Burton Upon Trent (Hybrid – 2 days in office)

Salary: Up to £55,000 + benefits

The Opportunity

This is an exciting chance to join a major UK organisation with a large national footprint, where digital transformation and customer data are central to growth. You’ll be part of a collaborative analytics function that spans digital, CRM, loyalty, and data science — all working to deliver meaningful insights, optimise digital journeys, and improve customer experiences.

The Role

As Implementation Analyst , you will own the tagging and data layer roadmap across all digital platforms, including website and mobile app. Acting as the bridge between digital product teams, developers, and external partners, you’ll ensure data capture is robust, accurate, and ready to power strategic decision-making.

What You’ll Do

• Define, manage, and deliver the tagging and data layer strategy across digital channels.
• Partner with product teams to align tagging with future roadmaps and business needs.
• Oversee external partners responsible for tagging development, including budget ownership.
• Lead data quality reviews , container management, and monitoring of live tags.
• Implement, debug, and troubleshoot analytics and marketing tags.
• Support the A/B testing and MVT roadmap , ensuring robust data capture for conversion optimisation.

Your Skills

• Proven experience with Tag Management Systems (ideally Google Tag Manager).
• Strong use of analytics platforms such as GA4, Firebase or similar .
• Solid understanding of web technologies (HTML, CSS, JavaScript).
• Experience in mobile app tracking and measurement is desirable.

Why Apply?

This role offers the opportunity to make a real impact in a business investing heavily in digital capability. You’ll work with a supportive leadership team, gain exposure to both operational and strategic work, and help shape how data is captured and used across a complex digital estate.

Role Summary

The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.

Main Job Tasks and Responsibilities

• Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
• Identify, diagnose and resolve customer and project issues / requests
• Support and be involved in customer project work as needed
• Update internal systems with regards to work activity and any required documentation

Key Tasks

• To investigate reported incidents/problems with BCP packages
• To provide help and advice to customers in the use of BCP package software
• Self-education within required application areas to a high standard
• To ensure customers are informed of progress on all issues
• To manage and prioritise own outstanding issues list
• Application deployment and implementation tasks carried out both remotely and on site

Additional Duties

• Liaise with internal departments to progress projects and or the resolution of customer issues
• Undertake customer project work under the guidance of project managers and implementers
• Be required to work on customers’ sites from time to time including but not limited to training sessions and system run throughs
• Be required to provide out of hours telephone support for customers from time to time
• Perform other duties from time to time as required

Qualifications and experience

• PC literate with good knowledge of Microsoft Office
• Problem solving skills
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Must live within an hour's drive of Stockport

Responsible to: Customer Services Manager

Role Summary

The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required.

Main Job Tasks and Responsibilities

• Respond to and follow up customer support calls (1st, 2nd and 3rd line support)
• Identify, diagnose and resolve customer and project issues / requests
• Support and be involved in customer project work as needed
• Update internal systems with regards to work activity and any required documentation

Key Tasks

• To investigate reported incidents/problems with BCP packages
• To provide help and advice to customers in the use of BCP package software
• Self-education within required application areas to a high standard
• To ensure customers are informed of progress on all issues
• To manage and prioritise own outstanding issues list
• Application deployment and implementation tasks carried out both remotely and on site

Additional Duties

• Liaise with internal departments to progress projects and or the resolution of customer issues
• Undertake customer project work under the guidance of project managers and implementers
• Be required to work on customers’ sites from time to time including but not limited to training sessions and system run throughs
• Be required to provide out of hours telephone support for customers from time to time
• Perform other duties from time to time as required

Qualifications and experience

• PC literate with good knowledge of Microsoft Office
• Problem solving skills
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Must live within an hour's drive of Stockport

Responsible to: Customer Services Manager

We're looking for a technically astute and highly motivated Technical Analyst to join our team, working with a leading FinTech client in London. This is a hands-on, strategic role where you’ll act as the technical voice in the room bridging the gap between business needs and the underlying technology that powers solutions.

They have a strong BA function in place, so, we’re looking for someone who can represent the technical landscape in meetings, speak confidently about infrastructure, firewalls, architecture, and systems, and translate client conversations into actionable requirements for development and infrastructure teams.

Responsibilities:

• Act as the technical liaison between client stakeholders and offshore engineering teams. You’ll gather requirements with a strong understanding of technical architecture, infrastructure, firewalls, and system integration.
• Attend and lead technical discussions with clients, providing insight and clarity around topics like ITSM, infrastructure design, technology architecture, and system development.
• Take ownership of the technical delivery lifecycle, guiding the process from scoping through to implementation.
• Collaborate with cross-functional internal teams (including DevOps, Infrastructure, and Hosting) to align priorities and manage technical dependencies.
• Provide regular updates to clients and internal stakeholders, translating complex technical details into clear, concise progress updates and decision points.
• Thrive in a fast-paced, ambiguous environment, where you’re expected to lead, define structure, and solve problems proactively, particularly in areas that require technical understanding beyond traditional BA responsibilities.

Requirements

• A strong Technical Analyst or BA with deep technical experience, particularly in system architecture, infrastructure, or software development.
• Comfortable in client-facing roles, with the ability to confidently discuss networking, security (e.g., firewalls), integration, and platform infrastructure.
• Familiarity with ITSM frameworks, system integration patterns, and technical project delivery.
• Excellent communication skills, able to engage with developers, infrastructure engineers, and non-technical stakeholders alike.

Benefits

• Salary:  £50k-70k per annum, depending on experience
• Employment Type:  Permanent, with an opportunity to go permanent at the client after 12 months
• Company:  G MASS Consulting
• Impact:  This role offers a unique opportunity to own and lead a process from the ground up, making a significant impact that you might not find in a larger, more structured organisation.