729 Inbound Calls jobs in the United Kingdom
Customer Support Lead - Inbound Calls
Posted 20 days ago
Job Viewed
Job Description
- Lead, motivate, and coach a team of customer service representatives.
- Monitor inbound call queues and agent performance to ensure service level agreements (SLAs) are met.
- Handle complex and escalated customer complaints and issues, ensuring timely and satisfactory resolution.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and coordinate relevant development programs.
- Analyse customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Contribute to the development of customer service policies and procedures.
- Ensure compliance with all company policies and industry regulations.
- Proven experience in a customer service role, with at least 2 years in a leadership or supervisory capacity.
- Excellent understanding of customer service principles and best practices.
- Strong leadership, coaching, and motivational skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Experience with CRM software and call centre technology.
- Ability to handle high-pressure situations and manage escalations effectively.
- Proficiency in data analysis and reporting.
- Adaptability to a hybrid work model.
Call Center -- Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Job Location: Columbus, OH
Job Duration: 6 Months+ Extension
Preference for 1 of the following criteria:
College Degree OR Previous contact center experience
Position Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries.
Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center
Call Center -- Customer Service Representative
Posted 16 days ago
Job Viewed
Job Description
Job Location: South Jordan, UT, 84095
Job Duration: 6 Months+ Extension
Preference for 1 of the following criteria:
College Degree OR Previous contact center experience
Position Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries.
Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center
Call Center -- Customer Service Representative
Posted 20 days ago
Job Viewed
Job Description
Location: Columbus, OH
Duration: 12 Months
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast-paced, team-oriented environment.
· Aptitude to multitask and adjust quickly to changes in a busy financial service center
Call Center Representative
Posted today
Job Viewed
Job Description
Contact Centre Advisor
Esholt, BD17 7RH
Full time 40 hours per week (between Monday to Saturday 8am – 5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About the Role
As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.
You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.
Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!
Call Center Manager
Posted today
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
Call Center Representative
Posted today
Job Viewed
Job Description
Contact Centre Advisor
Esholt, BD17 7RH
Full time 40 hours per week (between Monday to Saturday 8am – 5:30pm)
Salary: £25,708.80 + Benefits
Location: On Site (Esholt)
Bayfields Opticians & Audiologists is looking for a confident and experienced Client Communications Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!
About the Role
As a Client Communications Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling — but rest assured, there’s no cold calling here. All contacts are existing clients from our trusted database.
You will be based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.
Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.
What You Will Be Doing
- Handling inbound calls with professionalism and warmth.
- Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
- Obsession to always give great service.
- Fantastic spoken and written communication skills.
- Updating client records and booking systems accurately.
- Collaborating with colleagues across departments to ensure seamless client experiences.
- Maintaining a positive and proactive attitude in a busy contact centre environment.
What We Are Looking For
- Previous experience in a contact centre or customer service role.
- Excellent communication and interpersonal skills.
- Comfortable working in an open-plan office and making high volumes of calls.
- A flexible, can-do attitude and team spirit.
- Strong attention to detail and computer literacy.
Why Join Bayfields?
When you join Bayfields Opticians and Audiologists as our Client Communications Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Communications Advisor, and looking for a new rewarding role, we would love to hear from you!
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Call Center Manager
Posted today
Job Viewed
Job Description
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves. For more information, please visit HONOR online at HONOR United Kingdom (honor.com/uk/)
Job Title: Call Centre Manager
Job Location: Manchester / Liverpool (North-West)
Frequent business trips to various customer locations (including some international travel)
Contract Type: 1 year Fixed-term Contract(Renewal)
About the Role
In this exciting role, you will play a pivotal role in shaping the success of our brand's call center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models.
This role will require extensive travel to various locations across the UK and internationally as some of our UK customers call centers are based abroad.
Our Head office is based in London where you will also be required to attend for important meetings and business updates.
Responsibilities
- Design, develop, and deliver comprehensive training programs on brand-specific products, services, policies, and procedures.
- Own the call center targets by retailer as your own KPI’s
- Build and design incentives with our internal departments to then own and drive with the retailers call center’s
- Facilitate interactive training sessions, incorporating a variety of methods such as classroom instruction, role-playing exercises, and e-learning modules.
- Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries.
- Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers.
- Identify skill gaps within the team and develop targeted training initiatives to address them.
- Collaborate with call center management across multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals.
- Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content.
- Evaluate the effectiveness of training programs and make adjustments as needed.
- Review sales numbers by department to then target your focus by team (retentions/sales/webchat/inbound and outbound)
Qualifications
- Minimum 5 years of experience in call center training or a related field.
- Proven ability to develop and deliver engaging, interactive training programs.
- Strong understanding of adult learning principles and instructional design methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for our brand and a commitment to providing exceptional customer service.
- Experience working in a fast-paced, customer-service oriented environment (a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Benefits
We offer a competitive compensation and benefits package, including:
- Friendly atmosphere and teamwork spirit
- Interesting and challenging international work environment
- Flexible, open-minded management and a dedicated team
- Opportunity for self-realization in a company with great potential
Why You'll Love Working Here
- Opportunity to make a real impact on the success of our brand's customer service experience.
- Dynamic and fast-paced work environment.
- Opportunity to develop your training and development skills.
- Be part of a team that is passionate about delivering exceptional customer service.
Ready to Join Our Team?
If you are a passionate and experienced trainer who is excited to make a difference, we encourage you to apply!
Please, send resume in ENGLISH version, thank you.
Start a new journey with HONOR to go beyond!
At Honor, we celebrate diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send your CV and cover letter to
Please, send us your resume in English.
Start a new journey with HONOR to go beyond!
Please Read the Privacy notice:
&country=gb&branchId=0&langCode=en-us
Call Center Agent
Posted today
Job Viewed
Job Description
Sunday & Monday off
As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.
You will also be responsible for (but not limited to) the following:
Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
Research and train clients on all products offered.
Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.
Qualifications
Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.
5 Years of customer service and Call Center experience; banking experienced preferred
Excellent phone communication and listening skills
Ability to prioritize and manage daily workload
Ability to multi-task and work independently in a fast-paced work environment
Computer proficiency and acumen
Self-motivated attitude with a desire to succeed
Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)
Call Center Representative
Posted 20 days ago
Job Viewed
Job Description
Location: South Jordan, UT
Duration: 12 Months
Preference for 1 of the following criteria:
• College Degree
• Previous contact center experience
Position Description
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service.
· Ability to contribute in a fast paced, team-oriented environment.
· Aptitude to multi-task and adjust quickly to change in a busy financial service center