259 Income jobs in the United Kingdom

Job Title: Income Officer

Location: Rugby
Contract: Temporary - 3 months ongoing, full time 37hours.
Rate: 24 per hour (Umbrella)
Service Area: Communities & Homes - Housing Services
Reports to: Senior Housing Officer

Flexible working - 60% office presence

Full UK driving licence and access to a vehicle required

Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.

Key Responsibilities:

Income Management & Advice

• Manage rent payments for General Needs and Independent Living tenants
• Provide advice and support via interviews, home visits, calls, emails, and letters
• Encourage use of Direct Debit and digital payment options

Tenant Support & Engagement

• Promote "rent first" culture for new tenants
• Develop affordable repayment plans and assist in income maximisation
• Collaborate with partner agencies to sustain tenancies through tailored support

Monitoring & Enforcement

• Monitor rent accounts and take action on arrears, including legal proceedings
• Investigate breaches of tenancy related to rent and escalate appropriately
• Assist in reviewing Introductory Tenancies and preparing court documentation

Collaboration & Record-Keeping

• Liaise with internal teams and external stakeholders
• Record all activity using housing management systems
• Produce statistical reports and help identify service improvements

Public Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments.

My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.

The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running.

Duties Includes :

• Strong knowledge of income advice and experience in housing
• Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures

• Monitoring service charge accounts and taking necessary action for recovery of debt.

• Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing.

• Submit cases for Judgement and monitor progress accordingly

• Manage individual leaseholders accounts making sure their updated
• Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt.
• Strong at building internal and external relationships with colleagues and partnership organisations.
• Should be using your Business & Administration or Finance or significant experience throughout this role

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.

• Oversee the day-to-day management of the income collection team, ensuring processes are followed and targets are achieved.
• Support the team to maximise rent collection, minimise arrears, and provide advice and assistance to tenants facing financial challenges.
• Take responsibility for complex arrears cases, including preparing and attending court when necessary.
• Collaborate with other departments and external agencies to ensure a joined-up approach to income recovery and tenancy sustainment.
• As Income Manager, you will also contribute to shaping policies and procedures to ensure continuous service improvement.

• Proven experience working in income recovery within social housing.
• Previous experience as an Income Manager, or demonstrable experience supporting or mentoring staff in a similar setting.
• Confident handling legal processes related to arrears recovery.
• Strong knowledge of arrears procedures, welfare benefits, and tenancy support services.
• Passionate about delivering a high-quality, customer-focused income service.

• Competitive salary of 37,000 - 43,000.
• Flexible working with hybrid options.
• Opportunity to make a real impact and shape the income service.
• Investment in your development to support your growth as an Income Manager.

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.

What the job will be doing

• To keep debt levels within agreed targets through the proper and effective management of rent/ service charge and sub accounts.
• To keep former tenant debt within agreed targets through the proper and effective management of rent/service charge and sub accounts.
• The Income Officer will be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels.
• The Income Officer will ensure that customers who have difficulty in paying their rent/service charge are offered appropriate advice and referred to relevant agencies offering welfare and debt advice
• To contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services

What you will need

• Good understanding of social housing issues
• A demonstrable knowledge of best practice in income management and debt collection
• A demonstrable knowledge of Housing and Welfare Benefits.
• Computer literate understanding of spreadsheets and ability to use various software packages.
• Ability to use own initiative in dealing with a wide variety of people.
• A working knowledge of legislation and the regulatory requirements relevant to the department.
• The ability to manage a varied and busy workload to meet targets and deadlines
• High level of numeracy and literacy
• Experience of working with Microsoft applications and computerised Housing Rents applications
• Experience of building effective relationships with internal and external partners

How to Apply

If you would like any further details about this position, please contact Joshua at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.

Income Officer
Permanent
33,000
Kent

Hamilton Woods Associates are currently recruiting for an Income Officer to join an organisation based in Kent on a permanent basis to be responsible for the collection and management of rental income against set targets and procedures.

Duties and Responsibilities of the Income Officer:

• Be responsible for the collection and management of rental income against set targets and procedures
• Handle enquiries from tenants
• Be aware of current legislation relating to housing and welfare reform
• Take appropriate legal action in relation to rent arrears
• Attend court if necessary

Essential Requirements of the Income Officer:

• Full UK Driving Licence
• DBS

To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful

My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.

The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running.

Duties Includes :

• Strong knowledge of income advice and experience in housing
• Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures

• Monitoring service charge accounts and taking necessary action for recovery of debt.

• Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing.

• Submit cases for Judgement and monitor progress accordingly

• Manage individual leaseholders accounts making sure their updated
• Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt.
• Strong at building internal and external relationships with colleagues and partnership organisations.
• Should be using your Business & Administration or Finance or significant experience throughout this role

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.

• Oversee the day-to-day management of the income collection team, ensuring processes are followed and targets are achieved.
• Support the team to maximise rent collection, minimise arrears, and provide advice and assistance to tenants facing financial challenges.
• Take responsibility for complex arrears cases, including preparing and attending court when necessary.
• Collaborate with other departments and external agencies to ensure a joined-up approach to income recovery and tenancy sustainment.
• As Income Manager, you will also contribute to shaping policies and procedures to ensure continuous service improvement.

• Proven experience working in income recovery within social housing.
• Previous experience as an Income Manager, or demonstrable experience supporting or mentoring staff in a similar setting.
• Confident handling legal processes related to arrears recovery.
• Strong knowledge of arrears procedures, welfare benefits, and tenancy support services.
• Passionate about delivering a high-quality, customer-focused income service.

• Competitive salary of 37,000 - 43,000.
• Flexible working with hybrid options.
• Opportunity to make a real impact and shape the income service.
• Investment in your development to support your growth as an Income Manager.

Job Title: Income Officer

Location: Rugby
Contract: Temporary - 3 months ongoing, full time 37hours.
Rate: 24 per hour (Umbrella)
Service Area: Communities & Homes - Housing Services
Reports to: Senior Housing Officer

Flexible working - 60% office presence

Full UK driving licence and access to a vehicle required

Job Role: As Income Officer, you'll deliver income management services to tenants helping them maintain sustainable tenancies. You'll play a key role within a collaborative housing team, working proactively to reduce arrears, advise on budgeting and benefits, and support tenants with personalised solutions.

Key Responsibilities:

Income Management & Advice

• Manage rent payments for General Needs and Independent Living tenants
• Provide advice and support via interviews, home visits, calls, emails, and letters
• Encourage use of Direct Debit and digital payment options

Tenant Support & Engagement

• Promote "rent first" culture for new tenants
• Develop affordable repayment plans and assist in income maximisation
• Collaborate with partner agencies to sustain tenancies through tailored support

Monitoring & Enforcement

• Monitor rent accounts and take action on arrears, including legal proceedings
• Investigate breaches of tenancy related to rent and escalate appropriately
• Assist in reviewing Introductory Tenancies and preparing court documentation

Collaboration & Record-Keeping

• Liaise with internal teams and external stakeholders
• Record all activity using housing management systems
• Produce statistical reports and help identify service improvements

Public Interaction: Regular contact with tenants, residents, support agencies, health professionals, solicitors, councillors, and internal departments.

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.

What the job will be doing

• To keep debt levels within agreed targets through the proper and effective management of rent/ service charge and sub accounts.
• To keep former tenant debt within agreed targets through the proper and effective management of rent/service charge and sub accounts.
• The Income Officer will be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels.
• The Income Officer will ensure that customers who have difficulty in paying their rent/service charge are offered appropriate advice and referred to relevant agencies offering welfare and debt advice
• To contribute to the development and overall performance of the Income Team, and its operation to ensure the cost-effective delivery of high-quality services

What you will need

• Good understanding of social housing issues
• A demonstrable knowledge of best practice in income management and debt collection
• A demonstrable knowledge of Housing and Welfare Benefits.
• Computer literate understanding of spreadsheets and ability to use various software packages.
• Ability to use own initiative in dealing with a wide variety of people.
• A working knowledge of legislation and the regulatory requirements relevant to the department.
• The ability to manage a varied and busy workload to meet targets and deadlines
• High level of numeracy and literacy
• Experience of working with Microsoft applications and computerised Housing Rents applications
• Experience of building effective relationships with internal and external partners

How to Apply

If you would like any further details about this position, please contact Joshua at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.