2,717 Income Opportunity jobs in the United Kingdom

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• Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention.
• Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised.
• Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions.
• Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income.

• Recent experience of working with debtors, ideally within a housing or related environment.
• Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base.
• Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
• Full UK driving licence and access to a vehicle insured for business use.

• Proactively monitor and manage the debt recovery process across all tenure types, ensuring arrears are minimised through early intervention.
• Liaise effectively with Housing Benefit teams and the Department for Work and Pensions to ensure correct entitlements are received and over payments minimised.
• Take appropriate and timely legal action where necessary, including serving notices, attending court, and coordinating with internal teams on evictions.
• Provide financial inclusion support and advice to customers, signposting to external agencies and making referrals to internal Money Advisors to maximise income.

• Recent experience of working with debtors, ideally within a housing or related environment.
• Strong communication and negotiation skills, with the ability to work sensitively with a diverse and often vulnerable customer base.
• Good knowledge of welfare benefits, financial inclusion practices, and the legal framework for income recovery.
• Full UK driving licence and access to a vehicle insured for business use.

• Leading and managing the sales ledger team
• Oversee income processing , including invoicing, receipts, and direct debit collections
• Bank reconciliations and ensuring regulatory compliance.

• Strong knowledge of sales ledger processes
• Customer-focused mindset and excellent attention to detail
• Leadership skills with the ability to manage team performance and priorities

• Working hours 8:30 - 5pm Monday to Thursday with a 4:30pm finish on a Friday
• 30 days annual leave + bank holidays
• Generous pension scheme
• Supportive, collaborative working environment
• Opportunities for professional development
• Free parking and onsite canteen 

Housing Income Officer
Location: Civic Centre, AL1 3JE
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 19.81 per hour
Job Ref: (phone number removed)
 
Job Responsibilities

• Ensure income maximization by dealing with tenants in rent or service charge arrears, taking necessary actions such as court referrals, and representing the council in court.

• Address breaches of tenancy, including nuisance, subletting, or anti-social behavior, and liaise with legal representatives as needed.

• Promote and develop resident involvement and participation by organizing meetings, estate walkabouts, and ensuring compliance with Local Offers.

• Manage anti-social behavior cases, coordinating with relevant teams such as the Police Safer Neighbourhood Team and the Council's Community Protection Team.

• Handle management aspects of void and pre-void properties, including signing up new tenants and conducting follow-up visits.

• Perform general tenancy management functions, including investigating requests for mutual exchanges, successions, and assignments.

• Maintain and update correspondence, written and IT records efficiently, and manage queries from Councillors and external organizations.

• Manage estates according to health and safety and fire regulations, ensuring prompt removal of hazardous items.

Person Specification

• Educated to degree level or with 3 years equivalent experience in Social Housing or Housing Services.

• GCSE grades A-C in Maths and English.

• BTEC or equivalent in Housing Studies or similar.

• Excellent knowledge of housing law, landlord and tenant law, and legal procedures relating to tenancy management, income management, and debt recovery.

• Understanding of Equal Opportunities Policies and knowledge of tenant involvement and participation options.

• Working knowledge of IT systems, including MSOffice, particularly Word, Excel, and Outlook.

• Experience in social housing service provision, requiring assessment of information and justifiable actions.

• High-quality communication and interpersonal skills to influence and negotiate at all levels.

• Commitment to tenant involvement and consultation, with experience in handling estate management issues.

• Experience working within policies and procedures, providing input into policy development and improvements.

• Previous experience advising and negotiating with tenants and leaseholders to ensure adherence to legal obligations.

• Experience managing focus groups and contributing suggestions to improve service delivery.

• Experience analyzing customer feedback data to identify trends and support decision-making.

• Previous experience representing the Council in Court, presenting cases, and cross-examination.

 
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A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

• Leading and managing the sales ledger team
• Oversee income processing , including invoicing, receipts, and direct debit collections
• Bank reconciliations and ensuring regulatory compliance.

• Strong knowledge of sales ledger processes
• Customer-focused mindset and excellent attention to detail
• Leadership skills with the ability to manage team performance and priorities

• Working hours 8:30 - 5pm Monday to Thursday with a 4:30pm finish on a Friday
• 30 days annual leave + bank holidays
• Generous pension scheme
• Supportive, collaborative working environment
• Opportunities for professional development
• Free parking and onsite canteen 

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.