452 Information Technology Support Analyst jobs in the United Kingdom

Rossera is an award-winning Oracle specialist consultancy with a proven track record for world-class delivery of services and products. We have customer accounts with some of the largest global companies as well as being partners of some of the biggest names in the industry. We specialise in process automation for customers running Oracle Enterprise Resource Planning (ERP) Applications (both Fusion and e-Business Suite), helping them maximise their return on investment.

The role

We are seeking an Oracle ERP technical resource to work across our support and development teams. Primarily focussed on support, you will work within our 3rd line support team managing and resolving incidents reported by customers, focusing on issues related to our process automation software and its integration with Oracle ERP. There will also be opportunities on the development side to build integrations between our automation tools and Oracle ERP.

We are committed to your growth and will provide training and support to help you expand your skills across both Rossera and Oracle technologies, enabling you to contribute effectively and progress in your career.

Key responsibilities

• Analysis and resolution of issues spanning the Oracle Cloud ecosystem including OCI PaaS stack (for example Linux servers, Oracle Databases, Oracle Integration Cloud and Oracle WebLogic) and Oracle Fusion SaaS (for example HCM, Finance, Procurement).
• Pro-active monitoring of systems to pre-emptively identify and resolve issues.
• Deploying software patches and releases for Rossera’s applications running on the OCI ecosystem across development and production instances.
• Building integrations between our proprietary process automation tools and Oracle Applications using the Oracle database and Oracle integration products.

Skills & experience

Successful candidates will be able to demonstrate the following skills:

• 3-5 years Oracle technical experience with Oracle ERP (Fusion or e-Business Suite)
• Strong Oracle SQL and PL/SQL.
• Knowledge of underlying Oracle ERP database design (Fusion or e-Business Suite).
• Well organised, able to multi-task and work to tight deadlines.
• An attention to detail and a commitment to high standards of service delivery.
• Strong teamwork and collaboration skills.

The following skills are advantageous:

• Experience in one or more integration tools building integrations with Oracle ERP e.g. Oracle Integration Cloud, Oracle SOA Suite or a modern industry integration tool that can implement REST API patterns.
• Familiarity with incident management tools (E.g. ServiceNow)
• Familiarity with REST web services.
• Oracle BI Publisher (or OTBI for cloud)
• Knowledge of Oracle Fusion SaaS REST APIs.
• Appreciation of Oracle Fusion SaaS functionality.
• Oracle WebLogic server administration.
• Linux/Unix skills.

Work arrangements

This is a full-time, permanent role. We offer a hybrid working arrangement split between our Central London offices, client site and your home. You will be required to attend central London offices on a regular basis.

Salary and benefits

• Salary £40 – £60K (dependent upon relevant experience) plus discretionary bonus.
• 25 days annual leave per year in addition to public holidays.
• Optional group personal pension plan, we will contribute an additional 3% of your qualifying earnings to help you save for your future.
• Optional healthcare insurance.
• Comprehensive training and mentorship from experienced Support Analysts.
• A supportive team environment, and a commitment to your personal development.
• All necessary equipment, including a laptop and office essentials, will be provided.
• Regular work social events that help build strong team connections.

Apply

Rossera is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, sexual orientation, or background. This role will involve work for our UK Government clients, as such candidates must have the right to work in the UK and have been resident in the UK for at least 5 years.

Please click the apply button to submit your application. If you have any specific queries, please email

Rossera is an award-winning Oracle specialist consultancy with a proven track record for world-class delivery of services and products. We have customer accounts with some of the largest global companies as well as being partners of some of the biggest names in the industry. We specialise in process automation for customers running Oracle Enterprise Resource Planning (ERP) Applications (both Fusion and e-Business Suite), helping them maximise their return on investment.

The role

We are seeking an Oracle ERP technical resource to work across our support and development teams. Primarily focussed on support, you will work within our 3rd line support team managing and resolving incidents reported by customers, focusing on issues related to our process automation software and its integration with Oracle ERP. There will also be opportunities on the development side to build integrations between our automation tools and Oracle ERP.

We are committed to your growth and will provide training and support to help you expand your skills across both Rossera and Oracle technologies, enabling you to contribute effectively and progress in your career.

Key responsibilities

• Analysis and resolution of issues spanning the Oracle Cloud ecosystem including OCI PaaS stack (for example Linux servers, Oracle Databases, Oracle Integration Cloud and Oracle WebLogic) and Oracle Fusion SaaS (for example HCM, Finance, Procurement).
• Pro-active monitoring of systems to pre-emptively identify and resolve issues.
• Deploying software patches and releases for Rossera’s applications running on the OCI ecosystem across development and production instances.
• Building integrations between our proprietary process automation tools and Oracle Applications using the Oracle database and Oracle integration products.

Skills & experience

Successful candidates will be able to demonstrate the following skills:

• 3-5 years Oracle technical experience with Oracle ERP (Fusion or e-Business Suite)
• Strong Oracle SQL and PL/SQL.
• Knowledge of underlying Oracle ERP database design (Fusion or e-Business Suite).
• Well organised, able to multi-task and work to tight deadlines.
• An attention to detail and a commitment to high standards of service delivery.
• Strong teamwork and collaboration skills.

The following skills are advantageous:

• Experience in one or more integration tools building integrations with Oracle ERP e.g. Oracle Integration Cloud, Oracle SOA Suite or a modern industry integration tool that can implement REST API patterns.
• Familiarity with incident management tools (E.g. ServiceNow)
• Familiarity with REST web services.
• Oracle BI Publisher (or OTBI for cloud)
• Knowledge of Oracle Fusion SaaS REST APIs.
• Appreciation of Oracle Fusion SaaS functionality.
• Oracle WebLogic server administration.
• Linux/Unix skills.

Work arrangements

This is a full-time, permanent role. We offer a hybrid working arrangement split between our Central London offices, client site and your home. You will be required to attend central London offices on a regular basis.

Salary and benefits

• Salary £40 – £60K (dependent upon relevant experience) plus discretionary bonus.
• 25 days annual leave per year in addition to public holidays.
• Optional group personal pension plan, we will contribute an additional 3% of your qualifying earnings to help you save for your future.
• Optional healthcare insurance.
• Comprehensive training and mentorship from experienced Support Analysts.
• A supportive team environment, and a commitment to your personal development.
• All necessary equipment, including a laptop and office essentials, will be provided.
• Regular work social events that help build strong team connections.

Apply

Rossera is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, sexual orientation, or background. This role will involve work for our UK Government clients, as such candidates must have the right to work in the UK and have been resident in the UK for at least 5 years.

Please click the apply button to submit your application. If you have any specific queries, please email

Location:  Hinkley Point C - Site based with HYBRID

Status:  Contract (renewable) - INSIDE IR35

Morson Talent are delighted to present an opportunity for a motivated and experienced Technical Support Engineer to join our client's established team for work associated with a nationally significant Nuclear New Build construction Project. Competitive daily rate on offer to the right candidate.

Job Purpose / Overview

• The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office (JDO).
• The JDO is also responsible managing design changes as well as managing design configuration during construction, installation and commissioning. It is responsible for the management of the non-permanent design, temporary works and As-Built information.
• The Technical Support Engineer will contribute to Transverse, Mechanical, Electrical and Civils Project discipline topics supporting in the continued delivery of technical excellence.
• You will operate as part a team responsible for resolving critical, cross-discipline design issues and engaging multidisciplinary Subject Matter Experts.
• The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthening engineering delivery, and enhancing resilience of the JDO by proactively mitigating key project engineering risks.

Typical daily activities (not limited to):

• Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Maintain ownership of the Standard Field Solutions (SFS) Catalogue, driving resolution progress and ensuring alignment with field conditions.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.
• Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.

Knowledge & Skills

• Degree (or equivalent) in Engineering or other Science
• Understanding of design models and engineering drawings
• Demonstrable evidence of problem solving and active stakeholder management
• Excellent communication skills
• Be a competent user of Microsoft software.
• Be approachable, adaptable, communicative and proactive

Desirable (not essential):

• Previous experience of working in the Nuclear Industry
• Experience of working on a construction site
• EPR building, plant and system knowledge is desirable.
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.

(phone number removed)

Are you an engineer with a flair for problem-solving, technical drawings, and customer support? Our client is looking for a Technical Support Engineer to join their growing team. This is a fantastic opportunity to play a key role in delivering high-quality manufactured products from concept through to production - ensuring client specifications are met on time, within budget, and to the highest standards.

• Preparing tool drawings using CAD software (AutoCAD/SolidWorks) and calculation methods for CNC cutting and press knives.

• Interpreting and creating detailed technical drawings.

• Providing hands-on support to contractors and customers on-site as needed.

• Supporting the Technical Supervisor with day-to-day operations, including responding to customer technical enquiries of varying complexity.

• Leading research and development of innovative new products, including reverse engineering, testing, product trials, and chairing development meetings.

• A degree (or equivalent) in Engineering.

• Proficiency in AutoCAD or SolidWorks .

• Strong technical problem-solving skills with the ability to interpret and communicate technical specifications.

• A proactive approach with the confidence to support clients both in-house and on-site.

• A competitive salary package.

• The chance to work on exciting R&D projects.

• Career growth in a supportive technical environment.

• Exposure to a variety of industries and engineering challenges.

If you're looking for a role where your technical expertise, creativity, and problem-solving skills will be valued, this could be the perfect next step in your career. E-mail or call Callum on (phone number removed) /

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8 bank holidays
• Company pension scheme
• Company phone, laptop 
• On-site parking
• Supportive team environment and long-term career opportunity

Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment.

What You Will Do:

- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.

- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.

- Analyse and resolve software, hardware, and networking problems across diverse systems.

- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.

- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.

- Investigate and resolve end-user technical issues, maintaining high service standards.

What You Will Bring:

- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.

- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.

- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.

- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.

- Excellent communication skills and a problem-solving mindset.

This role is pivotal to the company's mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence and innovation.

Location:

This role is based at the company's head office in Telford, providing a collaborative and supportive environment for professional growth.

Interested?:

If you're ready to join a forward-thinking company and make a real difference, apply now for the Technical Support Engineer role. Don't miss this opportunity to advance your career and be part of a highly skilled team!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Your new company
Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.
Your new role
In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

• Respond to inbound support requests from external customers
• Diagnose and resolve issues related to app functionality, data, or integrations
• Offer alternative solutions or escalate complex cases to senior developers
• Communicate clearly and consistently with customers throughout the process
• Document findings and contribute to internal knowledge sharing
• Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

• A degree in Computer Science or a related field (B.Sc. or M.Sc.)
• A strong interest in coding and software development
• Experience or familiarity with one or more of the following:
• PHP, JavaScript, .NET, Java, Python, or C#
• Excellent communication skills and a customer-first mindset
• A methodical, detail-oriented approach to problem-solving
• Experience supporting SaaS applications is highly desirable but not essential.
• Familiarity with CRM platforms is desirable but not essential.
• Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits

Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?

We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.

As a Technical Support Engineer , you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.

• Deliver technical support via phone, email and remote tools

• Maintain up-to-date product knowledge on hardware and software

• Investigate and resolve escalated customer issues

• Create and update technical support documentation

• Attend client sites to resolve issues (after training)

• Assist with system specifications and custom build panels

• Collaborate with customer service, sales, and product teams

• Contribute to testing of new products and root cause analysis

• 2+ years' experience in technical support or engineering

• Background in physical security systems such as door entry, access control or CCTV

• Strong knowledge of Microsoft Windows and IT systems

• Excellent communication and customer service skills

• Confident problem-solver, technically curious and methodical

• Hold a full UK driving licence

• 5+ years in the security systems sector

• Experience delivering technical training

• BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering

• Competitive salary

• 25 days holiday + bank holidays, increasing with service

• Annual bonus and commission schemes

• Pension scheme, life assurance, and health perks

• Modern working environment in Luton

• Ongoing training and long-term career development

• Regular social and wellbeing events

Ready to make an impact in a company shaping the future of security? Click apply now.

Location: Norfolk
Hours: Full-time, (Mon-Fri, 08:00 - 16:00)
Salary: 40k - 47k per annum + benefits

The Role

As a Technical Engineering Support Officer, you will be the linchpin for managing and maintaining crucial asset and compliance information. You'll work closely with our Estates Service Leads to conduct detailed site surveys, gather data, and create detailed asset databases and reports. Your work will directly support our Centre of Best Practice (CoBP) initiatives and help us identify, plan, and implement rectification programs for any identified issues.

This role requires a meticulous eye for detail and the ability to work both independently and collaboratively. You will be responsible for producing rectification programs, ensuring that project and improvement plans are in place, and that all data within our Estates Management Information Systems and Health and Safety files is accurate and up-to-date. You will also play a key role in communicating with all stakeholders to ensure a seamless flow of information.

The ideal candidate will have a proactive attitude and be a tenacious completer-finisher. You should be pragmatic, grounded, and take personal accountability for your work. Experience within a healthcare maintenance and service delivery environment is highly desirable, and knowledge of Healthcare Estates and Engineering systems is a significant advantage.

You should have:

• Significant IT skills , including proficiency in Microsoft Office (Excel, PowerPoint, Word) and experience with Computer-Aided Facilities Management (CAFM) systems.

• The ability to analyze and review technical information and write detailed technical reports.

• An understanding of how lifecycle works are managed and delivered.

• Excellent communication and relationship management skills to work effectively with various teams and stakeholders.

• The ability to work under pressure and manage competing priorities.

Knowledge of PFI contracting arrangements and liabilities, as well as an understanding of technical and building standards in a healthcare setting, would be beneficial.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.