1,520 System Support jobs in the United Kingdom

IT Helpdesk

Location: Basingstoke

Salary: £21,000 - £8,000

Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00

We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.

Responsibilities:

• Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
• Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
• Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
• Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
• Track user inventory and status for desktop hardware and software throughout the Group.
• Reviewing monitoring alerts.
• Organise repair, when necessary for IT equipment.
• Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.

Skills:

• Customer service and effective communication.
• Organisational and time management skills.
• Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Windows 11 and Microsoft Office products.

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Job Types: Full-time, Permanent

Pay: £21, 0.00- 8,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Licence/Certification:

• Driving Licence (required)

Work Location: In person

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.

As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.

The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.

You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.

Primary responsibilities:

• Carry out 2nd / 3rd line support
• Act as the first point of contact for IT inquiries and requests from internal staff
• Provide remote and onsite support
• Carry out daily system checks/maintenance
• Develop and document day-to-day procedures

Skills:

• Strong experience dealing with customers (2nd/3rd line) is essential
• Strong experience in supporting Microsoft Office suite
• Strong experience in supporting Windows 10 and mobile devices
• Experience with Active Directory user management
• Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
• Proven experience in working in a multi-site environment

You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.

Please note that sponsorship is not offered for this role.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Job Title: Vertex Tax System Production Support Service Engineer

Location: Hybrid in London (2-3 days)

Employment Type: 6 month FTC

Salary: Competitive

Start Date: Immediate

Industry: Enterprise MSP

We’re partnering with a leading global organisation looking for an experienced Vertex Tax System Production Support Engineer to provide hands-on functional and technical support for Vertex tax management systems and their integration with ERP platforms (including Oracle Fusion).

You’ll play a key role in ensuring accurate indirect tax calculations across multiple jurisdictions, maintaining Vertex configurations, resolving system issues, and supporting compliance and audit processes.

This role suits someone with a solid grounding in indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax), strong SQL and data troubleshooting skills, and experience managing Vertex–ERP integrations in a production environment.

Vertex Tax Systems Production Support Service Engineer – Key Responsibilities

Functional Support

• Maintain and troubleshoot Vertex tax calculation rules, jurisdictions, and product taxability.
• Ensure accuracy of tax rates, exemptions, and determinations across global regions.
• Manage Vertex–ERP integrations (e.g. Oracle Fusion, internal finance systems).
• Support tax reporting, compliance, and audit preparation.
• Handle tax accruals and reconciliations to ensure GL accuracy.
• Document fixes, create knowledge articles, and support quarterly system updates.

Technical Operations

• Perform SQL/data analysis on ERP and Vertex databases for tax reconciliations.
• Troubleshoot API integrations, data feeds, and calculation discrepancies.
• Maintain Vertex REST/SOAP API integrations and support FBDI/ADFdi data loads.
• Monitor performance and optimize tax data loads and batch processes.

Compliance & Reporting

• Support tax compliance reporting (Sales & Use Tax, VAT/GST, Withholding, 1099/1042).
• Assist with SOX audits, ensuring controls and documentation are maintained.
• Reconcile Vertex vs. ERP tax subledger vs. GL postings.
• Ensure adherence to Vertex regulatory updates and tax rate changes.

Operational Support

• Manage support tickets via MyVertex and liaise with Vertex support teams.
• Coordinate testing for quarterly ERP/Vertex updates.
• Assist finance, tax, and accounting teams with Vertex-related queries.
• Document SOPs and troubleshooting steps for recurring tax issues.

Vertex Tax Systems Production Support Service Engineer – Key Skills Required

• 5+ years of experience supporting Vertex tax systems and ERP integrations.
• Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding).
• Hands-on knowledge of tax rules, product taxability, and jurisdiction setup.
• SQL proficiency for data analysis and reconciliation.
• Experience troubleshooting API integrations and Vertex data feeds.
• Understanding of tax reporting and SOX audit requirements.
• Exposure to FBDI/ADFdi for tax-related data management.
• Strong analytical, communication, and problem-solving skills.

Please apply now if this role is of interest.

Job Title: Vertex Tax System Production Support Service Engineer

Location: Hybrid in London (2-3 days)

Employment Type: 6 month FTC

Salary: Competitive

Start Date: Immediate

Industry: Enterprise MSP

We’re partnering with a leading global organisation looking for an experienced Vertex Tax System Production Support Engineer to provide hands-on functional and technical support for Vertex tax management systems and their integration with ERP platforms (including Oracle Fusion).

You’ll play a key role in ensuring accurate indirect tax calculations across multiple jurisdictions, maintaining Vertex configurations, resolving system issues, and supporting compliance and audit processes.

This role suits someone with a solid grounding in indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax), strong SQL and data troubleshooting skills, and experience managing Vertex–ERP integrations in a production environment.

Vertex Tax Systems Production Support Service Engineer – Key Responsibilities

Functional Support

• Maintain and troubleshoot Vertex tax calculation rules, jurisdictions, and product taxability.
• Ensure accuracy of tax rates, exemptions, and determinations across global regions.
• Manage Vertex–ERP integrations (e.g. Oracle Fusion, internal finance systems).
• Support tax reporting, compliance, and audit preparation.
• Handle tax accruals and reconciliations to ensure GL accuracy.
• Document fixes, create knowledge articles, and support quarterly system updates.

Technical Operations

• Perform SQL/data analysis on ERP and Vertex databases for tax reconciliations.
• Troubleshoot API integrations, data feeds, and calculation discrepancies.
• Maintain Vertex REST/SOAP API integrations and support FBDI/ADFdi data loads.
• Monitor performance and optimize tax data loads and batch processes.

Compliance & Reporting

• Support tax compliance reporting (Sales & Use Tax, VAT/GST, Withholding, 1099/1042).
• Assist with SOX audits, ensuring controls and documentation are maintained.
• Reconcile Vertex vs. ERP tax subledger vs. GL postings.
• Ensure adherence to Vertex regulatory updates and tax rate changes.

Operational Support

• Manage support tickets via MyVertex and liaise with Vertex support teams.
• Coordinate testing for quarterly ERP/Vertex updates.
• Assist finance, tax, and accounting teams with Vertex-related queries.
• Document SOPs and troubleshooting steps for recurring tax issues.

Vertex Tax Systems Production Support Service Engineer – Key Skills Required

• 5+ years of experience supporting Vertex tax systems and ERP integrations.
• Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding).
• Hands-on knowledge of tax rules, product taxability, and jurisdiction setup.
• SQL proficiency for data analysis and reconciliation.
• Experience troubleshooting API integrations and Vertex data feeds.
• Understanding of tax reporting and SOX audit requirements.
• Exposure to FBDI/ADFdi for tax-related data management.
• Strong analytical, communication, and problem-solving skills.

Please apply now if this role is of interest.

6 Month FTC

Salary: Dependent on experience

Hybrid: 2 days a week in the office

We're hiring a technically skilled and tax-aware professional to support a global tax automation platform integrated with a major ERP environment. This role involves managing system accuracy, supporting compliance processes, and ensuring seamless operations between financial systems and tax engines.

• Provide subject matter expertise across global indirect tax types such as VAT, GST, Sales & Use Tax, and Withholding Tax.

• Maintain and resolve issues within tax automation tools including rules, jurisdiction mappings, and product taxability.

• Ensure correct configuration of tax rates, exemptions, and categories.

• Support integration points between tax engine and ERP platforms (e.g., Oracle Fusion or similar).

• Oversee compliance-related reporting activities including audit support, accruals, reconciliations, and filing data preparation.

• Troubleshoot transactional discrepancies and assist users in resolving taxation-related queries.

• Log, analyze, and prioritize support incidents while maintaining documentation for future reference.

• Assist in system patching, version upgrades, and testing of tax automation workflows.

• Monitor system performance and collaborate on optimization initiatives.

• Use SQL and reporting tools to perform transaction analysis, validate tax results, and troubleshoot reconciliation issues.

• Resolve system integration errors including tax calculation failures, incorrect invoice treatments, or missing rate mappings.

• Maintain and support API-based connections (REST/SOAP) for seamless data exchange between ERP and tax systems.

• Improve system throughput by identifying slow processes, batch job delays, and misconfigured data loads.

• Work with ERP tools (e.g., FBDI, ADFdi) to upload and manage tax data such as exemptions, rates, and transaction records.

• Experience in supporting global tax automation platforms, ideally integrated with cloud ERP systems.

• Understanding of indirect tax principles across various jurisdictions.

• Proficiency in SQL for data investigation and reporting.

• Hands-on experience in system-to-system integration and API troubleshooting.

• Ability to support both functional users and technical teams across finance and IT.

• Strong analytical thinking with attention to accuracy in tax calculation workflows.