340 Information Technology Tier I Support Specialist jobs in the United Kingdom

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones

Position: Help Desk Administrator

Location: Knowle, Bristol

Duration: Permanent

Salary: £25,500 based on a 37.5 hour week

We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.

This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol

The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.

This is an administration position, however we would prefer this person to have some experience in co ordinating.

Requirements

• Strong Administration background
• Experience dealing with engineers would be an advantage
• Excellent IT skills
• Good communicator via phone and email
• Based in a commutable distance to Knowle
• Must be willing to work full time in the office. No remote working
• Experience in co ordinating would be a major advantage for this position

Package

• Basic salary based on a 37.5 hourweek
• 25 days holiday plus bank holidays
• Pension
• Free parking

If you are interested in this position, please send your CV or contact Wendy Evemy ASAP

SER-IN

IT Help Desk Manager, Microsoft Stack, O365

Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!  

Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.

This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions.   Troubleshoot complex technical issues and provide solutions to high standards.

ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.

Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews,  creating personal development plans for the IT support team members.

Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.  

This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.

A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.

Office based role, based in Stoke on Trent however the client have offices throughout the UK.

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

None

Help Desk Operative

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Help Desk Operative

WHJS1_UKTJ

FM Helpdesk Administrator St Albans

Full-Time | Permanent | Facilities Management | £29,000

An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.

WHJS1_UKTJ

Monday to Friday 8:00am - 5:00pm

Office Based in Sydenham

£27,000 - £30,000 per annum (depending on experience)

Our client, a leading building and maintenance company, are looking to recruit a help desk administrator to join their small team. In this role you will be reporting into the help desk supervisor and will log, respond, plan and organise the full life cycle of all facilities management work,.

WHJS1_UKTJ