52 Information Technology Tier I Support Specialist jobs in Ruislip

Job Title: 1st line Help Desk Role

Location: Ford Dagenham Engine Plant,Thames Avenue, Dagenham, England, RM9 6SA

Mode of working: Onsite - Rotational Shifts - Every Week (6.30AM to 2:30 PM, and 2:30 PM to 10:30 PM, 10:30 PM to 6:30 AM)

Hours of Work: 8 Hours Day

Duration: 3+ Months contract initially

Job Spec:

IT Helpdesk Analyst

• 1st line Help desk role - PC printer, network, and server issues
• Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
• The delivery of specific IT projects within the Plant (new applications, new infrastructure, new hardware etc)
• Supporting the IT element of new model launches
• Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
• Ensuring IT Policy is adhered to across the plant Specifically, this Helpdesk Analyst vacancy covers:
• Provide first level Help Desk support across the plant and Responding to phone calls to the Help Desk.
• Silas administrative tasks (e.g. resetting passwords, setting up accounts)
• Administrative tasks (e.g. modifying access levels)
• Resolving software issues (remotely if possible)
• Resolving hardware issues
• Logging hardware errors in-line with our existing maintenance contracts
• Installation of application software on clients
• Carrying out start of shift checks
• Running back-up services and storing tapes
• Carrying out departmental maintenance standards actions
• Assist in creating, updating and reviewing Single Point Lessons
• Moving / Installing IT hardware
• Setting up conference facilities as and when required
• Maintaining an accurate IT stores inventory
• Assisting IT Engineers on what is required
• Providing hand communications / reports as required
• Escalating emergency issues outside the plant when required.

Help Desk / Service Desk Support - Office365, TCP, AD, SLAs

New Permanent opportunity for someone with 1st / 2nd / 3rd line support experience to join our clients Service Desk Team based in Surrey.

Experience of support across an IT Infrastructure is needed (from Windows to Networking to End Users)

The role will involve working on a shift rota that will also include evenings and weekends (not every weekend though!) but this will offer working flexibility too.

No visa sponsorship on offer.

Candidates must live within commuting distance of the Guildford / Dorking area.

To start asap.

Please contact Karen in the first instance

ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am - 5:30pm Friday - Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

About Us

ProvenWorks is a UK-based Independent Software Vendor (ISV) partner of Salesforce. We specialise in developing award-winning applications that enhance data management and integration within the Salesforce ecosystem. Our commitment to innovation and customer satisfaction has positioned us as a trusted provider in the Salesforce community.

We continue to be early adopters of new and emerging .

WHJS1_UKTJ

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)

Technical Support Advisor
Location:  Uxbridge
Salary:  £27,000 to £0,000 per annum

Are you a technical whizz with a passion for problem-solving?

A fantastic opportunity has become available for a Technical Support Advisor  to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.

Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!

What You’ll Be Doing:

• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers

Who We’re Looking For:

• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment

What to Do Next:

If you're interested in this opportunity, apply today and send us your CV.
Know someone perfect for the role? Refer a friend and earn a £100 voucher when they secure a rmanent position!

Due to high application volumes, if we have not contacted you within 48 hours, please assume your application has been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.

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Keywords:  Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.

Technical Support Engineer
Location: Redhill
Contract: Permanent

We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.

As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers.

This role is a permanent full time position based in Cornwall.  In this role you will be required to work different shifts.
Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more.

Role Requirements – Technical Support Engineer

• To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded.
• To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual
• Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups.
• To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
• Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
• Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
• Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management
• To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues.
• To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures
• To ensure an understanding of all of NSSL’s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
• Tasks appropriate to the role, as delegated by management

The ideal candidate for the Technical Support Engineer role would have:

• Customer Service and/or Network Operation Experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Ability and willingness to continuously learn and support new systems and services.
• Inmarsat and/or VSAT operational, service or technical experience
• Have in depth technical knowledge of at least some of the following customer equipment or management systems
• Inmarsat Satellite Maritime Customer Equipment.
• Seatel & T&T VSAT equipment.
• Inmarsat Land Mobile systems including BGAN’s, Iridium and Thuraya & GX
• Practical experience of IP networking (CCNA/JNCIA etc)
• Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work
• Effective communicator with an eye for detail and accurate PC skills
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential.
• Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude.
• Well organised with ability to lead a shift by example.
• Ability to be able achieve SC security clearance

For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£4K + 500 shift allowance 
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
 •Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
            
Qualifications and requirements for the Technical Support Engineer:

Desirable Experience 

•Experience in Customer Service and Network Operations
•Technical Engineering background

Familiarity with MOD systems and equipment support

•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:

•Maritime satellite equipment (Inmarsat)

VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)

IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

3 months contract with local authorityOversee the induction and training of peers and new employees, although no direct supervisory responsibility is required.Demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met to prioritize resident satisfaction.Respond to customer queries through various channels and escalate issues to technical managers and professional workers.Commit to delivering the highest level of service and continuously improve service delivery through innovative approaches.Support the Waste Services team in investigating and responding to enquiries, service requests, and complaints.Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service delivery.Provide skilled and flexible technical administration support service and react to fluctuations in workload.Work as part of a multi-disciplinary team to meet tight deadlines and maintain high standards of customer care.Maintain an understanding of operational workflow processes and escalate any gaps in resourcing to the line manager.Demonstrate cost-consciousness and identify cost-effective changes to own way of working.Resolve financial queries and ensure appropriate financial controls are in place.Identify and suggest improvements to current ways of working to deliver a more efficient and effective service for customers.Support the delivery of continuous monitoring of team and individual performance against set standards and targets.Interact with internal and external stakeholders at various levels.Requirements Proven experience in customer service and administrative supportStrong communication and interpersonal skillsAbility to work effectively in a multi-disciplinary teamUnderstanding of financial controls and cost-consciousnessCommitment to continuous improvement and innovationFlexibility to adapt to varying demands and locationsAbility to learn complex administrative tasks quicklyStrong organizational and time management skills