1,279 Insights Manager jobs in the United Kingdom

Insights Manager

London, London Behaviorally

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Insights Manager UK Who we are, who we are looking for and why are we interested in you: We are Behaviorally, Inc., the 1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth. As we tackle our ambitious growth goals, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice. What You Will Do as a Key member of our Team: RESPONSIBILITIES • Team: Build and develop cross regional team (covering work from Behaviorally offices in the US, UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols • Workload Management: Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement • Workflow Management: Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies • Product Quality: Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets • Process Optimization: When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership) OWNERSHIP • Consistent on-time and high-quality project delivery across all of Behaviorally’s regions • Project execution in compliance with corporate central protocols • Documentation and development of Europe team processes, protocols and procedures • Monitoring and refinement of workflow to ensure maximum operational efficiency EXPECTATIONS • Proactively drive workstreams to completion and refine/optimize when/where necessary • Leverage technical innovation/automation where possible to drive improvement • Set, monitor, report & improve performance of team KPIs (in collaboration with leadership) Desired skills and experience To qualify and succeed, in the challenging but rewarding world we do business in, you will need: • Bachelor’s degree in business analytics, economics, mathematics, statistics, social sciences or related field such as, marketing or psychology • 5 years of experience… • Developing & leading a team • Answering client business questions and providing recommendations that drive positive business outcomes for our Fortune 500 client • Leading organizational changes/systems/processes/protocol enhancement • A flair for building and nurturing relationships with clients and internal stakeholders • Excellent verbal and written communication skills • Conversational & Written French and German a plus • Ability to think creatively and strategically • Strong detail-orientation with ability to manage multiple work streams • Self-motivated, comfort with ambiguity and proactive problem solver Note: we view the above section as a guide, not a checklist. We encourage you to apply even if you do not satisfy every single bullet on this list! And tell us other things you have done, leading up to this opportunity, your leadership and achievements that demonstrate you are the exact right candidate one for us! What You'll Enjoy as Part of the Team: We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics: • 25 Days Holiday Pay – your time matters • Hybrid work flexibility – 3 days onsite at our London UK office per week • Competitive salary with performance bonus opportunities • Health and wellness benefits • Pension Scheme Enrollment • Ongoing training, mentorship, and development opportunities • Company-sponsored team events, recognition programs, and celebrations Why Behaviorally? We are the global market leader in digital shopper research, but what sets us apart is how we work: • Digital-first, behavior-focused: We prioritize agility, speed, and relevance • Human-centered: We put people—shoppers, clients, colleagues—at the core of every decision • Growth-oriented: We invest in our people and are proud to promote from within • Transparent and grounded: We share goals, results, and accountability—top to bottom Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be. We Value Every Voice At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences. Let’s define the future of shopper research together. Apply now to join Behaviorally.
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Insights Manager

London, London Lorien

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Job Description

contract
Insights Manager- Insurance We are currently recruiting for a Insights Manager with MI experience to join one of our Insurance clients on a mat cover for 10 months. Inside IR35 Hybrid- 2 days a week onsite in the London office Responsibilities Provide leadership and management to teams, focusing on people development and achieving objectives. Develop and implement strategic plans for the Insights function to support business objectives. Identify and communicate key insights and trends to UK and MENA senior stakeholders to influence business decisions. Work cross-functionally with counterparts in other functions (e.g., Claims, Actuarial, Finance, Portfolio Management) to achieve objectives. Develop a culture of data-driven decision-making through training and education Offer coaching and leadership to managers, team leads and staff. Provide effective training for business units on the use of MI and analytics. Ensure adherence to all relevant regulatory requirements, including Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Proactively demonstrate compliance with regulatory and internal requirements and behaviors. Skills and Experience In-depth knowledge of Data and Analytics practices and an understanding of required actions on complex tasks. Ability to service senior stakeholders and manage issues to effective resolution. Expertise in delivering training and education for business units on MI and analytics use. Strong working knowledge of Microsoft Excel, SSRS, and PowerBI, with the ability to build high-standard reports. Advanced knowledge of Microsoft SQL databases, including writing complex queries. Strong business data analysis skills. Significant experience within the insurance industry.
This advertiser has chosen not to accept applicants from your region.

Insights Manager

London, London Lorien

Posted today

Job Viewed

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Job Description

contract
Insights Manager- Insurance We are currently recruiting for a Insights Manager with MI experience to join one of our Insurance clients on a mat cover for 10 months. Inside IR35 Hybrid- 2 days a week onsite in the London office Responsibilities Provide leadership and management to teams, focusing on people development and achieving objectives. Develop and implement strategic plans for the Insights function to support business objectives. Identify and communicate key insights and trends to UK and MENA senior stakeholders to influence business decisions. Work cross-functionally with counterparts in other functions (e.g., Claims, Actuarial, Finance, Portfolio Management) to achieve objectives. Develop a culture of data-driven decision-making through training and education Offer coaching and leadership to managers, team leads and staff. Provide effective training for business units on the use of MI and analytics. Ensure adherence to all relevant regulatory requirements, including Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing. Proactively demonstrate compliance with regulatory and internal requirements and behaviors. Skills and Experience In-depth knowledge of Data and Analytics practices and an understanding of required actions on complex tasks. Ability to service senior stakeholders and manage issues to effective resolution. Expertise in delivering training and education for business units on MI and analytics use. Strong working knowledge of Microsoft Excel, SSRS, and PowerBI, with the ability to build high-standard reports. Advanced knowledge of Microsoft SQL databases, including writing complex queries. Strong business data analysis skills. Significant experience within the insurance industry.
This advertiser has chosen not to accept applicants from your region.

Insights Manager

London, London Behaviorally

Posted today

Job Viewed

Tap Again To Close

Job Description

Insights Manager UK Who we are, who we are looking for and why are we interested in you: We are Behaviorally, Inc., the 1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth. As we tackle our ambitious growth goals, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice. What You Will Do as a Key member of our Team: RESPONSIBILITIES • Team: Build and develop cross regional team (covering work from Behaviorally offices in the US, UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols • Workload Management: Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement • Workflow Management: Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies • Product Quality: Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets • Process Optimization: When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership) OWNERSHIP • Consistent on-time and high-quality project delivery across all of Behaviorally’s regions • Project execution in compliance with corporate central protocols • Documentation and development of Europe team processes, protocols and procedures • Monitoring and refinement of workflow to ensure maximum operational efficiency EXPECTATIONS • Proactively drive workstreams to completion and refine/optimize when/where necessary • Leverage technical innovation/automation where possible to drive improvement • Set, monitor, report & improve performance of team KPIs (in collaboration with leadership) Desired skills and experience To qualify and succeed, in the challenging but rewarding world we do business in, you will need: • Bachelor’s degree in business analytics, economics, mathematics, statistics, social sciences or related field such as, marketing or psychology • 5 years of experience… • Developing & leading a team • Answering client business questions and providing recommendations that drive positive business outcomes for our Fortune 500 client • Leading organizational changes/systems/processes/protocol enhancement • A flair for building and nurturing relationships with clients and internal stakeholders • Excellent verbal and written communication skills • Conversational & Written French and German a plus • Ability to think creatively and strategically • Strong detail-orientation with ability to manage multiple work streams • Self-motivated, comfort with ambiguity and proactive problem solver Note: we view the above section as a guide, not a checklist. We encourage you to apply even if you do not satisfy every single bullet on this list! And tell us other things you have done, leading up to this opportunity, your leadership and achievements that demonstrate you are the exact right candidate one for us! What You'll Enjoy as Part of the Team: We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics: • 25 Days Holiday Pay – your time matters • Hybrid work flexibility – 3 days onsite at our London UK office per week • Competitive salary with performance bonus opportunities • Health and wellness benefits • Pension Scheme Enrollment • Ongoing training, mentorship, and development opportunities • Company-sponsored team events, recognition programs, and celebrations Why Behaviorally? We are the global market leader in digital shopper research, but what sets us apart is how we work: • Digital-first, behavior-focused: We prioritize agility, speed, and relevance • Human-centered: We put people—shoppers, clients, colleagues—at the core of every decision • Growth-oriented: We invest in our people and are proud to promote from within • Transparent and grounded: We share goals, results, and accountability—top to bottom Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be. We Value Every Voice At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences. Let’s define the future of shopper research together. Apply now to join Behaviorally.
This advertiser has chosen not to accept applicants from your region.

Insights Manager

London, London Lorien

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Insights Manager- Insurance

We are currently recruiting for a Insights Manager with MI experience to join one of our Insurance clients on a mat cover for 10 months.

Inside IR35

Hybrid- 2 days a week onsite in the London office

Responsibilities

  • Provide leadership and management to teams, focusing on people development and achieving objectives.
  • Develop and implement strategic plans for the Insights function to support business objectives.
  • Identify and communicate key insights and trends to UK and MENA senior stakeholders to influence business decisions.
  • Work cross-functionally with counterparts in other functions (e.g., Claims, Actuarial, Finance, Portfolio Management) to achieve objectives.
  • Develop a culture of data-driven decision-making through training and education
  • Offer coaching and leadership to managers, team leads and staff.
  • Provide effective training for business units on the use of MI and analytics.
  • Ensure adherence to all relevant regulatory requirements, including Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
  • Proactively demonstrate compliance with regulatory and internal requirements and behaviors.

Skills and Experience

  • In-depth knowledge of Data and Analytics practices and an understanding of required actions on complex tasks.
  • Ability to service senior stakeholders and manage issues to effective resolution.
  • Expertise in delivering training and education for business units on MI and analytics use.
  • Strong working knowledge of Microsoft Excel, SSRS, and PowerBI, with the ability to build high-standard reports.
  • Advanced knowledge of Microsoft SQL databases, including writing complex queries.
  • Strong business data analysis skills.
  • Significant experience within the insurance industry.
This advertiser has chosen not to accept applicants from your region.

Insights Manager

Lorien

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Insights Manager- Insurance

We are currently recruiting for a Insights Manager with MI experience to join one of our Insurance clients on a mat cover for 10 months.

Inside IR35

Hybrid- 2 days a week onsite in the London office

Responsibilities

  • Provide leadership and management to teams, focusing on people development and achieving objectives.
  • Develop and implement strategic plans for the Insights function to support business objectives.
  • Identify and communicate key insights and trends to UK and MENA senior stakeholders to influence business decisions.
  • Work cross-functionally with counterparts in other functions (e.g., Claims, Actuarial, Finance, Portfolio Management) to achieve objectives.
  • Develop a culture of data-driven decision-making through training and education
  • Offer coaching and leadership to managers, team leads and staff.
  • Provide effective training for business units on the use of MI and analytics.
  • Ensure adherence to all relevant regulatory requirements, including Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
  • Proactively demonstrate compliance with regulatory and internal requirements and behaviors.

Skills and Experience

  • In-depth knowledge of Data and Analytics practices and an understanding of required actions on complex tasks.
  • Ability to service senior stakeholders and manage issues to effective resolution.
  • Expertise in delivering training and education for business units on MI and analytics use.
  • Strong working knowledge of Microsoft Excel, SSRS, and PowerBI, with the ability to build high-standard reports.
  • Advanced knowledge of Microsoft SQL databases, including writing complex queries.
  • Strong business data analysis skills.
  • Significant experience within the insurance industry.
This advertiser has chosen not to accept applicants from your region.

Insights Manager

London, London Behaviorally

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Insights Manager UK


Who we are, who we are looking for and why are we interested in you:

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

As we tackle our ambitious growth goals, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice.


What You Will Do as a Key member of our Team:


RESPONSIBILITIES

• Team: Build and develop cross regional team (covering work from Behaviorally offices in the US, UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols

• Workload Management: Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement

• Workflow Management: Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies

• Product Quality: Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets

• Process Optimization: When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership)

OWNERSHIP

• Consistent on-time and high-quality project delivery across all of Behaviorally’s regions

• Project execution in compliance with corporate central protocols

• Documentation and development of Europe team processes, protocols and procedures

• Monitoring and refinement of workflow to ensure maximum operational efficiency

EXPECTATIONS

• Proactively drive workstreams to completion and refine/optimize when/where necessary

• Leverage technical innovation/automation where possible to drive improvement

• Set, monitor, report & improve performance of team KPIs (in collaboration with leadership)


Desired skills and experience

To qualify and succeed, in the challenging but rewarding world we do business in, you will need:

• Bachelor’s degree in business analytics, economics, mathematics, statistics, social sciences or related field such as, marketing or psychology

• 5+ years of experience…

• Developing & leading a team

• Answering client business questions and providing recommendations that drive positive business outcomes for our Fortune 500 client

• Leading organizational changes/systems/processes/protocol enhancement


• A flair for building and nurturing relationships with clients and internal stakeholders

• Excellent verbal and written communication skills

• Conversational & Written French and German a plus

• Ability to think creatively and strategically

• Strong detail-orientation with ability to manage multiple work streams

• Self-motivated, comfort with ambiguity and proactive problem solver


Note: we view the above section as a guide, not a checklist. We encourage you to apply even if you do not satisfy every single bullet on this list! And tell us other things you have done, leading up to this opportunity, your leadership and achievements that demonstrate you are the exact right candidate one for us!


What You'll Enjoy as Part of the Team:

We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics:

• 25 Days Holiday Pay – your time matters

• Hybrid work flexibility – 3 days onsite at our London UK office per week

• Competitive salary with performance bonus opportunities

• Health and wellness benefits

• Pension Scheme Enrollment

• Ongoing training, mentorship, and development opportunities

• Company-sponsored team events, recognition programs, and celebrations


Why Behaviorally?

We are the global market leader in digital shopper research, but what sets us apart is how we work:

• Digital-first, behavior-focused: We prioritize agility, speed, and relevance

• Human-centered: We put people—shoppers, clients, colleagues—at the core of every decision

• Growth-oriented: We invest in our people and are proud to promote from within

• Transparent and grounded: We share goals, results, and accountability—top to bottom

Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.


We Value Every Voice

At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences.

Let’s define the future of shopper research together. Apply now to join Behaviorally.

This advertiser has chosen not to accept applicants from your region.
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Insights Manager

Behaviorally

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Insights Manager UK


Who we are, who we are looking for and why are we interested in you:

We are Behaviorally, Inc., the #1 global market leader in digital shopper marketing. With decades of experience and category expertise in shopper research, we apply our unique behavioral framework and a digital-first approach to help clients navigate the uncertainty of a changing retail environment. We help brands make better shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

As we tackle our ambitious growth goals, Behaviorally is looking for exceptional people who can join our passionate research teams helping some of the world’s largest brands to understand, predict and influence consumer choice.


What You Will Do as a Key member of our Team:


RESPONSIBILITIES

• Team: Build and develop cross regional team (covering work from Behaviorally offices in the US, UK, France, Switzerland and Germany) that implement tech enabled market research projects in line with corporate standards/protocols

• Workload Management: Ensure team well positioned to seamlessly deliver all aspects of each Behaviorally product necessary for a successful client engagement

• Workflow Management: Ensure project execution is in accordance with corporate processes and are in line with corporate priorities/strategies

• Product Quality: Ensure team consistently & efficiently delivers a quality research experience and deliverable to internal and external stakeholders meets/exceeds satisfaction KPI targets

• Process Optimization: When/where necessary, proactively create, refine, and/or enhance processes (in collaboration with leadership)

OWNERSHIP

• Consistent on-time and high-quality project delivery across all of Behaviorally’s regions

• Project execution in compliance with corporate central protocols

• Documentation and development of Europe team processes, protocols and procedures

• Monitoring and refinement of workflow to ensure maximum operational efficiency

EXPECTATIONS

• Proactively drive workstreams to completion and refine/optimize when/where necessary

• Leverage technical innovation/automation where possible to drive improvement

• Set, monitor, report & improve performance of team KPIs (in collaboration with leadership)


Desired skills and experience

To qualify and succeed, in the challenging but rewarding world we do business in, you will need:

• Bachelor’s degree in business analytics, economics, mathematics, statistics, social sciences or related field such as, marketing or psychology

• 5+ years of experience…

• Developing & leading a team

• Answering client business questions and providing recommendations that drive positive business outcomes for our Fortune 500 client

• Leading organizational changes/systems/processes/protocol enhancement


• A flair for building and nurturing relationships with clients and internal stakeholders

• Excellent verbal and written communication skills

• Conversational & Written French and German a plus

• Ability to think creatively and strategically

• Strong detail-orientation with ability to manage multiple work streams

• Self-motivated, comfort with ambiguity and proactive problem solver


Note: we view the above section as a guide, not a checklist. We encourage you to apply even if you do not satisfy every single bullet on this list! And tell us other things you have done, leading up to this opportunity, your leadership and achievements that demonstrate you are the exact right candidate one for us!


What You'll Enjoy as Part of the Team:

We know people do their best work when they feel trusted, supported, and valued. That’s why our benefits go beyond the basics:

• 25 Days Holiday Pay – your time matters

• Hybrid work flexibility – 3 days onsite at our London UK office per week

• Competitive salary with performance bonus opportunities

• Health and wellness benefits

• Pension Scheme Enrollment

• Ongoing training, mentorship, and development opportunities

• Company-sponsored team events, recognition programs, and celebrations


Why Behaviorally?

We are the global market leader in digital shopper research, but what sets us apart is how we work:

• Digital-first, behavior-focused: We prioritize agility, speed, and relevance

• Human-centered: We put people—shoppers, clients, colleagues—at the core of every decision

• Growth-oriented: We invest in our people and are proud to promote from within

• Transparent and grounded: We share goals, results, and accountability—top to bottom

Join a team of curious minds, candid communicators, and committed collaborators who are passionate about redefining what shopper research can be.


We Value Every Voice

At Behaviorally, inclusion isn’t a buzzword—it’s a commitment. We believe diverse perspectives lead to better thinking and stronger solutions. We’re proud to be an Equal Opportunity Employer and welcome applicants from all backgrounds, identities, and experiences.

Let’s define the future of shopper research together. Apply now to join Behaviorally.

This advertiser has chosen not to accept applicants from your region.

Customer Insights Manager

South East, South East Thumbprint

Posted today

Job Viewed

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Job Description

permanent
Customer Insight Manager Location: Remote based role, ideally South East/London area as regular travel to client office in South West London (around 2 days per week) Full Time, Permanent Salary: £43-55k, plus lots of other great benefits Our Thumbprint team are on the lookout for an additional Customer Insight Manager to join their team from end 2025/January 2026. Thumbprint's products help to deliver what's most important for brands to sell more – they identify the opportunities to act on today and influence the strategy that’ll unlock your growth potential in grocery multiple and symbol & independent convenience retail stores. Our two main products are Dart and Pinpoint. The main objectives of this role include but not limited to: Being responsible for creating actionable insights for key client and customers sales and supply teams . Focussing on leveraging EPOS and execution analytics to identify opportunities for sales growth. Accountable for engagement and training for sales and supply chain teams on how to get the most value from the analytics, fostering strong working relationships across cross functioning teams Develop strong internal networks that support client and customer value propositions, being the champion of both the analytics and the value of the insights being delivered Forging a strong external presence and gravitas, being respected and a trusted source to your client and their customers Play an integral role within internal Client Leadership team, from the development and executions to the governance of am Annual Account Plan In this role, you must be capable of, and able to demonstrate experience of: Relationship Management, Client Management, Communication, Insight generation and delivery and Education What’s in it for you? Here are just a few of the reasons our colleagues love working here: 25 days holiday per annum bank holidays (5 flexible, 3 fixed) We also have an annual leave purchase scheme allowing you to purchase up to an extra week work of holiday. Family-friendly policies & support such as enhanced maternity or paternity pay, enhanced adoption pay, carers leave & parental leave* Private Health care - BUPA Life assurance - 3x salary Income Protection Insurance Lots of amazing discounts via our employee benefits portal We encourage flexibility and a healthy work/life balance so take advantage of our smart working policy Annual pay reviews and access to early pay Opportunity to sign up to our health cash plan Fantastic progression opportunities across Avidity Group We champion equality & inclusivity and are passionate about creating a workplace that promotes and values diversity - Avidity Group is a place where you can be yourself and grow. To be successful in this role you must have: Worked in the FMCG sector before, ideally with an FMCG brand, with a working knowledge of the Grocery and Convenience sectors Worked in Insights or Category Development roles, being able to understand the need, analysing data, generating insight and delivering those insights and recommendations Assembled and analysed large quantities of data and exposure and experience operating with EPOS sales and/ or supply chain data is preferable (e.g. Neilsen, Circana, SKUTrak, etc) If this role sounds like the ideal role for you, Apply Now!
This advertiser has chosen not to accept applicants from your region.

Data Insights Manager

Harnham

Posted today

Job Viewed

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Job Description

Data Insights Manager – Contact Centre Stoke-on-Trent £55,000-£5,000 Bonus Car Allowance THE COMPANY A major player in the online services industry is investing heavily in their Customer Operations function. Following the rollout of a new CRM system (Zendesk), they are now hiring a Data Insights Manager to lead the Contact Centre Analytics function, helping to drive operational excellence across a high-volume, multi-channel environment. THE ROLE As Data Insights Manager, you will own the analytics and reporting strategy for the Contact Centre. This is a brand-new role with plenty of autonomy to shape how data is used to drive decision-making and improve performance. Managing a team of 3 analysts, you’ll work closely with stakeholders across Operations, Workforce Management, Digital, Tech, and QA to ensure the right metrics are being tracked, data is accurate, and insights are driving tangible improvements. The contact centre is significant in scale, with over 2,000 agents and more than 600,000 weekly customer touchpoints – so experience working in large-scale contact centre environments is essential. Your remit will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across the Contact Centre YOUR SKILLS AND EXPERIENCE Experience delivering Insight/Analytics within Contact Centres Some technical acumen, across coding / data viz. THE BENEFITS £65, 0 (DoE) Bonus – 10% Car Allowance - £5 HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page
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