322 Insurance Claims jobs in the United Kingdom

(Re) Insurance Credit Controller / IBA Underwriting Account handler







Are you looking for a new challenge with the opportunity to build a successful career in credit control as part of an underwriting accounts team in one of the largest insurance brokers in the world?



If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established Insurance Broking Accounting (IBA) team servicing clients from around the globe.



While the role is primarily focussed on credit control, thereu2019ll also be opportunities to learn about various types of (Re)Insurance including Excess of Loss, Proportional Treaty, Facultative and Binders.



The successful candidate will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare for you and your family.







Aon is in the business of better decisions







At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.







What the day will look like








Credit control - ensuring timely collections by monitoring & chasing outstanding payments.


Pro-actively reviewing and actioning overdue balances based on the daily reports.


Investigating & resolving accounting discrepancies.


Allocating and facilitating payment of cash receipts.


Invoice reconciliations and ledger maintenance.


Ensure Aonu2019s working capital / revenue position is maximised, in line with agreed targets.


Assisting the business to clear any unmatched cash, as and when required.


Supporting month-end reporting and financial controls.


Liaising with (Re)Insurers, Third Parties and internal teams through to resolution.


Supporting our outsource provider (Genpact) and operating as a focal point for escalation.


Ensuring compliance with FCA and company financial regulations.


Adopting best practice while providing new and innovative ideas to streamline the process.









Full training will be provided, and youu2019ll be fully supported as you engage with a network of contacts to deliver an unrivalled client service on a global scale.







How this opportunity is different







This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team service all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide.







Skills and experience that will lead to success







Ideally, weu2019re looking for someone with accounting experience in the financial sector, preferably within insurance, with the following skills:




Excellent numeracy skills, ideally supported by a degree or qualification related to finance/mathematics.


Excellent analytical and problem-solving skills.


Good knowledge of Microsoft Office including Outlook, Excel and Word.


Good ability to work under your own initiative and as part of a team.


Good communication skills, both written and oral.









How we support our colleagues







In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.







Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.







Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.







Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.







We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.











#LI-JK1



#LI-HYBRID



(Re) Insurance Credit Controller / IBA Underwriting Account handler







Are you looking for a new challenge with the opportunity to build a successful career in credit control as part of an underwriting accounts team in one of the largest insurance brokers in the world?



If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established Insurance Broking Accounting (IBA) team servicing clients from around the globe.



While the role is primarily focussed on credit control, thereu2019ll also be opportunities to learn about various types of (Re)Insurance including Excess of Loss, Proportional Treaty, Facultative and Binders.



The successful candidate will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare for you and your family.







Aon is in the business of better decisions







At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.







What the day will look like








Credit control - ensuring timely collections by monitoring & chasing outstanding payments.


Pro-actively reviewing and actioning overdue balances based on the daily reports.


Investigating & resolving accounting discrepancies.


Allocating and facilitating payment of cash receipts.


Invoice reconciliations and ledger maintenance.


Ensure Aonu2019s working capital / revenue position is maximised, in line with agreed targets.


Assisting the business to clear any unmatched cash, as and when required.


Supporting month-end reporting and financial controls.


Liaising with (Re)Insurers, Third Parties and internal teams through to resolution.


Supporting our outsource provider (Genpact) and operating as a focal point for escalation.


Ensuring compliance with FCA and company financial regulations.


Adopting best practice while providing new and innovative ideas to streamline the process.









Full training will be provided, and youu2019ll be fully supported as you engage with a network of contacts to deliver an unrivalled client service on a global scale.







How this opportunity is different







This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team service all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide.







Skills and experience that will lead to success







Ideally, weu2019re looking for someone with accounting experience in the financial sector, preferably within insurance, with the following skills:




Excellent numeracy skills, ideally supported by a degree or qualification related to finance/mathematics.


Excellent analytical and problem-solving skills.


Good knowledge of Microsoft Office including Outlook, Excel and Word.


Good ability to work under your own initiative and as part of a team.


Good communication skills, both written and oral.









How we support our colleagues







In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.







Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.







Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.







Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.







We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.











#LI-JK1



#LI-HYBRID

(Re) Insurance Credit Controller / IBA Underwriting Account handler







Are you looking for a new challenge with the opportunity to build a successful career in credit control as part of an underwriting accounts team in one of the largest insurance brokers in the world?



If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established Insurance Broking Accounting (IBA) team servicing clients from around the globe.



While the role is primarily focussed on credit control, thereu2019ll also be opportunities to learn about various types of (Re)Insurance including Excess of Loss, Proportional Treaty, Facultative and Binders.



The successful candidate will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare for you and your family.







Aon is in the business of better decisions







At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.







What the day will look like








Credit control - ensuring timely collections by monitoring & chasing outstanding payments.


Pro-actively reviewing and actioning overdue balances based on the daily reports.


Investigating & resolving accounting discrepancies.


Allocating and facilitating payment of cash receipts.


Invoice reconciliations and ledger maintenance.


Ensure Aonu2019s working capital / revenue position is maximised, in line with agreed targets.


Assisting the business to clear any unmatched cash, as and when required.


Supporting month-end reporting and financial controls.


Liaising with (Re)Insurers, Third Parties and internal teams through to resolution.


Supporting our outsource provider (Genpact) and operating as a focal point for escalation.


Ensuring compliance with FCA and company financial regulations.


Adopting best practice while providing new and innovative ideas to streamline the process.









Full training will be provided, and youu2019ll be fully supported as you engage with a network of contacts to deliver an unrivalled client service on a global scale.







How this opportunity is different







This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team service all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide.







Skills and experience that will lead to success







Ideally, weu2019re looking for someone with accounting experience in the financial sector, preferably within insurance, with the following skills:




Excellent numeracy skills, ideally supported by a degree or qualification related to finance/mathematics.


Excellent analytical and problem-solving skills.


Good knowledge of Microsoft Office including Outlook, Excel and Word.


Good ability to work under your own initiative and as part of a team.


Good communication skills, both written and oral.









How we support our colleagues







In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.







Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.







Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.







Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.







We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.











#LI-JK1



#LI-HYBRID



(Re) Insurance Credit Controller / IBA Underwriting Account handler







Are you looking for a new challenge with the opportunity to build a successful career in credit control as part of an underwriting accounts team in one of the largest insurance brokers in the world?



If so, Aon Business Services in Leicester are offering an exciting opportunity to join a well-established Insurance Broking Accounting (IBA) team servicing clients from around the globe.



While the role is primarily focussed on credit control, thereu2019ll also be opportunities to learn about various types of (Re)Insurance including Excess of Loss, Proportional Treaty, Facultative and Binders.



The successful candidate will receive a competitive salary with a comprehensive benefits package, including an excellent pension with private healthcare for you and your family.







Aon is in the business of better decisions







At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.



As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.







What the day will look like








Credit control - ensuring timely collections by monitoring & chasing outstanding payments.


Pro-actively reviewing and actioning overdue balances based on the daily reports.


Investigating & resolving accounting discrepancies.


Allocating and facilitating payment of cash receipts.


Invoice reconciliations and ledger maintenance.


Ensure Aonu2019s working capital / revenue position is maximised, in line with agreed targets.


Assisting the business to clear any unmatched cash, as and when required.


Supporting month-end reporting and financial controls.


Liaising with (Re)Insurers, Third Parties and internal teams through to resolution.


Supporting our outsource provider (Genpact) and operating as a focal point for escalation.


Ensuring compliance with FCA and company financial regulations.


Adopting best practice while providing new and innovative ideas to streamline the process.









Full training will be provided, and youu2019ll be fully supported as you engage with a network of contacts to deliver an unrivalled client service on a global scale.







How this opportunity is different







This a rare opportunity to join an industry leading insurance broker with around 60,000 employees in over 120 offices across the world. The Leicester team service all classes of business, including Marine & Energy, Cyber, Aviation, Property & Casualty, Credit & Bonds, Accident & Health, UK Motor and Catastrophe, worldwide.







Skills and experience that will lead to success







Ideally, weu2019re looking for someone with accounting experience in the financial sector, preferably within insurance, with the following skills:




Excellent numeracy skills, ideally supported by a degree or qualification related to finance/mathematics.


Excellent analytical and problem-solving skills.


Good knowledge of Microsoft Office including Outlook, Excel and Word.


Good ability to work under your own initiative and as part of a team.


Good communication skills, both written and oral.









How we support our colleagues







In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two u201cGlobal Wellbeing Daysu201d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.







Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.







Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.







Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.







We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.











#LI-JK1



#LI-HYBRID

Claims Advisor

Location : Peterborough

Hours : Monday - Friday 0845 - 1715

Salary : £23000 - £24000

We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls.

Essential skills - Previous insurance experience. 

Role

• Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.
li>Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims. li>Recording accurately all events / details and actions relating to specific individuals on the database. li>Work proactively to process claims by contact with the client and the Service Providers. li>Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims. li>Ensure that all relevant data and scans are entered into the database.
• Be able to account for actions relating to claims by using methodical accurate data input methods.
• Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.
li>Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes. li>Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database. li>Meet targets and take responsibility for own performance.
• Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues.

Benefits

< i>Attendance Bonus.
• Great Annual Leave Benefit including additional family days.
• Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.
• Cash benefits linked to Personal Accident, Life Cover and Critical Illness.
• Monthly Employee Rewards Scheme.
• Commitment to Employee Learning and Development.
• Access to Wellbeing Services and Discount Scheme.
• Free tea, coffee and fresh fruit.

Our client, a reputable insurance provider in **Aberdeen, Scotland**, is seeking a diligent and detail-oriented Insurance Claims Assessor for a fully remote position. In this role, you will be responsible for evaluating and processing insurance claims accurately and efficiently, ensuring adherence to policy terms and conditions, and providing excellent customer service to claimants. Your duties will include investigating claims, gathering necessary documentation, assessing liability and damages, negotiating settlements, and making informed decisions on claim validity. You will need to maintain clear and concise communication with claimants, policyholders, and other relevant parties throughout the claims process. The ideal candidate will have a background in insurance, law, or a related field, with at least 2 years of experience in claims handling or assessment. A thorough understanding of insurance principles, policies, and regulatory frameworks is essential. Excellent analytical, investigative, and negotiation skills are required, along with strong decision-making capabilities. Proficiency in claims management software and a good command of Microsoft Office Suite are necessary. You must possess outstanding written and verbal communication skills, demonstrating empathy and professionalism when interacting with clients during potentially stressful situations. This role requires a highly organized individual with the ability to manage a caseload effectively, prioritize tasks, and meet deadlines in a remote work setting. Attention to detail and a commitment to fairness and integrity are paramount. This is an excellent opportunity to develop your career in the insurance sector within a supportive and flexible remote environment. Our client is committed to providing comprehensive training and fostering professional development.

Our client, a reputable insurance provider, is seeking a meticulous and analytical Insurance Claims Assessor to join their growing team in Southampton, Hampshire, UK . This hybrid role offers a dynamic blend of office-based collaboration and remote flexibility. You will be responsible for evaluating insurance claims, determining coverage, and processing settlements accurately and efficiently. This position requires a keen eye for detail, strong investigative skills, and a thorough understanding of insurance policies and regulations.

Key Responsibilities:

• Investigate and assess the validity of insurance claims submitted by policyholders.
• Review policy documents to determine coverage and identify any exclusions or limitations.
• Gather and analyze all relevant documentation, including reports, evidence, and statements.
• Communicate with policyholders, claimants, and third parties to obtain necessary information and explain claim decisions.
• Calculate settlement amounts based on policy terms, damage assessments, and legal requirements.
• Negotiate settlements with claimants or their representatives in a fair and professional manner.
• Maintain accurate and up-to-date records of all claims activities in the claims management system.
• Ensure compliance with all relevant industry regulations, company policies, and ethical standards.
• Identify potential fraudulent claims and escalate them to the appropriate department.
• Provide excellent customer service throughout the claims process.
• Liaise with loss adjusters, repairers, legal advisors, and other relevant parties.
• Contribute to the continuous improvement of claims handling procedures.

The ideal candidate will have a minimum of 3 years of experience in insurance claims handling or a related field. A professional qualification such as CII (Chartered Insurance Institute) is highly desirable. Strong analytical, decision-making, and negotiation skills are essential. Excellent communication, both written and verbal, is required, along with a methodical approach to workload management. Familiarity with insurance software systems is advantageous. This is a fantastic opportunity to advance your career within the insurance sector in the vibrant city of Southampton .

Our client is seeking a detail-oriented and analytical Insurance Claims Adjuster to join their remote team. This role is fully remote, allowing you to manage claims efficiently from anywhere. You will be responsible for investigating insurance claims, assessing liability, determining coverage, and negotiating settlements in a fair and timely manner. The ideal candidate will have a thorough understanding of insurance policies, strong investigative skills, and excellent customer service abilities. You will play a vital role in ensuring our clients receive prompt and accurate claim resolutions.

Key Responsibilities:

• Investigate and evaluate insurance claims promptly and thoroughly.
• Interview claimants, witnesses, and beneficiaries to gather information.
• Examine police reports, medical records, and other documentation.
• Determine coverage and liability based on policy terms and investigation findings.
• Calculate claim values and negotiate settlements with policyholders.
• Maintain accurate and detailed records of all claim activities.
• Communicate effectively with policyholders, claimants, and other parties involved.
• Ensure compliance with all relevant regulations and company policies.
• Identify potential fraud and escalate suspicious claims.
• Process claims payments and manage claim files until closure.

We require candidates with previous experience as an insurance claims adjuster or in a similar role, with a strong understanding of insurance principles and practices. Excellent communication, negotiation, and problem-solving skills are essential. The ability to work independently, manage time effectively, and maintain a high level of accuracy is crucial. A relevant insurance qualification or professional certification is a plus. This is a fantastic opportunity for a dedicated professional to excel in a fully remote role, contributing to client satisfaction and operational efficiency.

Our client is looking for a diligent and customer-focused Insurance Claims Adjuster to join their established team. This role involves assessing and settling insurance claims, ensuring fair and prompt resolution for policyholders. Based in our client's office in **Brighton, East Sussex, UK**, this position offers a hybrid working arrangement, allowing for a blend of office-based collaboration and remote work. Responsibilities include thoroughly investigating claims, interviewing claimants and witnesses, gathering evidence such as police reports and medical records, and determining coverage based on policy terms. You will be responsible for evaluating the extent of damage or loss and negotiating settlements within company guidelines. Strong analytical skills and the ability to interpret complex policy documents are essential. Excellent interpersonal and communication skills are required to effectively interact with policyholders, repair services, and legal representatives. Proficiency in claims management software and standard office applications is a must. The ideal candidate will have a background in insurance, with a proven track record in claims handling. You should be adept at managing a caseload, prioritizing tasks, and meeting deadlines. A commitment to providing exceptional customer service and maintaining a professional demeanor at all times is paramount. This role may involve site visits to assess damages, requiring a valid driver's license and access to a reliable vehicle. Continuous professional development and adherence to regulatory requirements are key aspects of this position. Our client values integrity, teamwork, and a dedication to achieving positive outcomes for their customers. Join a supportive team that encourages professional growth and offers opportunities for advancement within the insurance sector. This hybrid role requires flexibility and a proactive approach to managing your workload effectively between the office and your remote workspace.

Our client is looking for a meticulous and analytical Insurance Claims Assessor to join their reputable insurance department in **Oxford, Oxfordshire, UK**. This role is critical in evaluating and processing insurance claims accurately and efficiently, ensuring fair outcomes for both the company and its policyholders. The successful candidate will be responsible for investigating insurance claims, gathering all necessary documentation, and assessing the validity and extent of the damage or loss. You will communicate with claimants, witnesses, and other relevant parties to collect information and clarify details related to the claim. This involves conducting interviews, reviewing police reports, medical records, and repair estimates. The Insurance Claims Assessor will interpret insurance policies to determine coverage and apply policy terms and conditions to the assessed loss. You will calculate claim settlements and authorise payments, ensuring compliance with company procedures and regulatory requirements. Strong analytical skills are needed to identify potential fraud and discrepancies. The ideal candidate will possess excellent communication and negotiation skills, with a strong ability to explain complex information clearly. Previous experience in the insurance industry, specifically in claims handling or assessment, is highly desirable. A keen eye for detail, a methodical approach to problem-solving, and proficiency in claims management software are essential. This role offers a fantastic opportunity to develop your career in the financial services sector and contribute to the smooth operation of a key business function.

Our client is seeking a diligent and detail-oriented Insurance Claims Adjuster to manage a portfolio of insurance claims in **Norwich, Norfolk, UK**. This role is critical in ensuring fair and timely settlement of claims, providing exceptional customer service to policyholders throughout the claims process. You will be responsible for investigating, evaluating, and negotiating the settlement of insurance claims, including property, casualty, and other types of insurance. This involves interviewing claimants and witnesses, inspecting damaged property, reviewing policy coverage, and determining liability. You will need to gather and organize evidence, documentation, and reports to support claim decisions. Building strong relationships with policyholders, legal representatives, and other parties involved in the claims process is paramount. The successful candidate will possess excellent analytical skills to assess claim values accurately and strong negotiation skills to reach mutually agreeable settlements. Adherence to company policies, industry regulations, and ethical standards is essential. This is a client-facing role requiring empathy, professionalism, and a commitment to resolving claims efficiently.
Key Responsibilities:

• Investigate insurance claims promptly and thoroughly.
• Assess damages and determine the extent of liability and coverage.
• Interview claimants, witnesses, and relevant parties.
• Inspect damaged property and review supporting documentation.
• Negotiate settlements with claimants and their representatives.
• Prepare detailed claim reports and maintain accurate records.
• Ensure compliance with all relevant insurance laws and regulations.
• Provide excellent customer service and support to policyholders.
• Manage a caseload of claims from initiation to closure.

Qualifications:

• Previous experience in insurance claims handling or a related field.
• Knowledge of insurance policies, terminology, and claims processes.
• Strong analytical, investigative, and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work independently and manage time effectively.
• A commitment to professional development and obtaining relevant industry certifications.
• Attention to detail and a high level of accuracy.

Join our client’s established team and contribute to their reputation for excellence in claims management.