Customer Service Representative - Halifax
Posted 2 days ago
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Job Description
Join our award-winning team at Covéa Insurance as a Customer Service Representative in our Claims & Operations Team - and become the friendly, trusted voice that helps our customers when they need it most.
We're not just another insurance company. We're a team of passionate people who care deeply about protecting what matters - homes, cars, businesses, and most importantly, our customers .
What's the role all about?
You'll be at the heart of our customer experience, helping people through life's unexpected moments with empathy, clarity, and confidence. Whether it's answering queries, resolving claims, or offering reassurance, you'll make a real difference every single day.
No insurance experience? No worries.
We'll give you all the training and support you need to thrive. If you've got a natural flair for customer service and love helping people, we want to hear from you!
This role is based on-site at our Halifax office. We believe in the power of face-to-face collaboration - it's how we build strong teams, spark ideas, and support your growth.
What you'll be doing:
- Delivering outstanding customer service via phone and email
- Building trust through honest, empathetic conversations
- Making quick, informed decisions in a fast-paced environment
- Spotting and preventing fraud to protect our customers and business
- Following industry standards and regulations
- Pitching in with extra tasks based on your strengths and interests
What you'll bring:
- A passion for helping people and solving problems
- Brilliant communication skills - written and verbal
- Empathy, patience, and a positive attitude
- Strong attention to detail and confidentiality
- A team-first mindset and a drive to succeed
- Flexibility and adaptability in a dynamic environment
Not sure if you tick every box?
That's okay! If this role excites you and you think you'd be a great fit, we'd love to hear from you. We're all about building diverse, inclusive teams where everyone can thrive.
Why Covéa?
We're proud to offer a workplace where everyone belongs . We celebrate individuality, champion diversity, and empower our people to be their best selves.
Here's just a taste of what you'll get:
- Flexible working - 36.25 hours/week with flexitime & hybrid options
- Annual pay review + performance bonuses (up to 30%)
- Generous holidays - 25-27 days + bank holidays, with buy/sell options
- Pension perks - 7.5% employer contribution (up to 9% with yours)
- Private medical cover , 24/7 Virtual GP, health checks & more
- Career development - training, qualifications & apprenticeships
- Wellbeing support - mental health resources & financial guidance
- Tusker Car Scheme , gym discounts, Cycle to Work & retail offers
- Inclusive culture - employee-led groups, real action, and ongoing learning
Apply today and be a part of something meaningful.
As a Disability Confident Employer , we're committed to fair and accessible recruitment. If you need any adjustments or support during the application process, just let us know - we're here to help.
Please note: Applicants must currently reside in the UK and have full, unrestricted right to work. We're unable to offer visa sponsorship for this role.
Salary:
£24,150
Working hours:
36.25
Insurance Account Coordinator
Posted today
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Insurance Account Coordinator
Our client in LS20 are looking for an Insurance Account Coordinator who enjoys being part of a collaborative team and supporting Account Executives with the smooth running of client accounts.
This role is ideal for someone with experience in the insurance industry who's ready to develop their career within a respected, independent brokerage known for its specialist expertise, long-standing client relationships, and focus on employee growth.
What you'll be doing As an Insurance Account Coordinator , you'll work closely with Account Executives to deliver exceptional service to clients. Your day-to-day work will include:
- Supporting Account Executives with quotes, renewals, amendments, and policy documentation.
- Inputting and maintaining accurate details in the system, including new business, renewals, off-track and liability covers, business interruption, and public liability.
- Liaising with underwriters on placements, renewals, and mid-term adjustments to ensure all client needs are handled efficiently.
- Assisting with the preparation of documentation for client meetings and occasionally accompanying Account Executives to meet clients face-to-face.
- Creating and processing invoices with accuracy and attention to detail.
- Providing general administrative support to ensure the team operates smoothly and clients receive timely, professional service.
- Previous experience working within an insurance environment, ideally in an Insurance Account Coordinator or similar role.
- Excellent organisational skills with strong attention to detail.
- A confident communicator who enjoys working as part of a team and supporting Account Executives in delivering great client service.
- A proactive attitude and a willingness to continue learning and developing within the insurance sector.
- Knowledge of Acturis is desirable but not essential - full training can be provided.
If you're an Insurance Account Coordinator who enjoys working closely with Account Executives and takes pride in delivering excellent client service, apply now or contact Sally at Headway Recruitment.
Salary: £25,000 - £32,000 (DOE)
Location: Leeds (LS20), near Guiseley Train Station
Hours: Monday - Thursday 9:00am - 5:00pm, Friday 9:00am - 4:00pm (1-hour unpaid lunch) Office-based
Appointment subject to a satisfactory DBS Basic check.
Sales Executive Insurance
Posted today
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Job Description
Our client based in LS3, is looking for a driven Sales Executive to grow their insurance business. This role is ideal for someone with industry experience, individuals looking to enter the insurance sector, or those wanting to take the next step in their career. You will be responsible for selling commercial and personal lines insurance, securing renewals, generating new business, and ensuring all activities comply with FCA regulations.
What You'll Do
- Develop new business opportunities and build strong client relationships.
- Retain and grow existing accounts by providing tailored, competitive insurance solutions.
- Offer expert advice on insurance products and services to meet client needs.
- Promote premium financing and other in-house solutions.
- Handle renewals, mid-term adjustments, new business enquiries, claims, and related administration.
- Maintain accurate records, issue policy documentation, and provide reports to management.
- Deliver exceptional customer service and ensure compliance with FCA rules and company standards.
- 2+ years' experience in the insurance industry (preferred) or transferable sales/customer service experience.
- Knowledge of commercial insurance products.
- Excellent communication skills, both written and verbal.
- Self-motivated with strong organisational and diary management skills.
- High attention to detail and strong problem-solving abilities.
- Cert CII qualification is a plus, or willingness to work towards it.
- Competitive salary: £28,000 - £30,000+ DOE
- Monday to Friday, 9:00am - 5:30pm (1-hour unpaid lunch)
- Opportunity to grow your career in a supportive, professional environment
Account Executive Insurance
Posted today
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Job Description
Account Executive – Insurance Sales
We are recruiting on behalf of our client in LS3 for an Account Executive with a focus on Insurance Sales .
This role involves generating revenue, managing client portfolios, developing new business opportunities, and ensuring full FCA compliance across personal and commercial insurance lines.
The successful candidate will provide high-quality, tailored service to clients while actively driving insurance sales growth.
Key Responsibilities:
- Generate new business through insurance sales , manage renewals, and cross-sell products to meet KPIs while maintaining FCA compliance.
- Deliver accurate, efficient, and professional service to clients and insurers, supporting high-quality insurance sales interactions.
- Monitor sales performance, manage client portfolios effectively, and maximise insurance sales opportunities.
- Ensure profitability for both the brokerage and underwriters, including scheduling client visits and promoting insurance sales initiatives.
- Comply with FCA regulations and company policies, including Conduct Policies and Guides to Best Practice.
- Handle client complaints in line with regulatory and company standards.
- Participate in training, learning, and assessment programmes; identify areas for development in insurance sales skills.
- Provide exceptional customer service and maintain high standards of client care.
- Build and maintain professional relationships with clients, providing expert advice and guidance to support ongoing insurance sales growth.
- Actively secure new business and renewals through marketing, re-broking, and other insurance sales strategies.
- Support management and colleagues as required.
- Attend supervision sessions, team meetings, and internal/external training.
- Develop and maintain relationships with insurers and underwriters.
- Ensure compliance with insurer administration requirements.
- Prioritise client communications and respond promptly.
- Maintain computer and paper files to company and FCA standards.
- Undertake other reasonable duties as directed by the line manager.
- Salary: Circa £35,000 + uncapped commission
- Hours: Monday – Friday, 9:00am – 5:30pm (1-hour unpaid lunch)
Customer Service Representative
Posted today
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Job Description
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Client Details
Michael Page have partnered with a reputable manufacturing business in Keighley the business are looking for a Sales Order Processor to join their team on a Permanent Basis.
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a leading business which have lots of exciting plans for growth and expansion and join a team which will provide the best training and support!
Description
As a Sales Order Processor you will be the first point of contact for customers and handling their orders from start to finish.
You will be dealing with the initial enquiry providing quotations whilst taking orders alongside processing onto the system ensuring excellent support and guidance handling any queries and providing the highest standard of service to deliver the best experience.
The role will be corresponding with customers over the phone, email and chat ensuring these queries are actioned within service level agreements and will perform any administrative tasks required for the department.
Profile
Previous customer service/sales order processing experience
Exceptional communication and a confident telephone manner
Passionate about delivering the highest level of customer experience
Able to work in a fast paced environment
A keen eye for detail and good organisation
An excellent team player
Job Offer
Salary of 28000+ yearly bonus+ reputable manufacturing business in Keighley+ exciting time to join the business+ full training provided no industry experience required+ central location in Keighley easily accessible from Skipton and surrounding+ excellent transport links+ free parking+ excellent benefits package+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ supporting team and culture+ immediate interview
Customer Service Representative
Posted today
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Job Description
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Client Details
Michael Page have just registered a new exciting Permanent Customer Service Representative Position in Wakefield to work for a reputable manufacturing business!
This would be an exceptional opportunity for someone experienced within Customer Services looking to join a company which are experts in their market and have a excellent track record for providing the best client experience.
Description
As a Customer Service Representative you will be first point of contact for customers handling a range of queries in relation to the products the business offers and will be taking and processing orders.
You will be supporting customers throughout the whole journey working to help with stock queries, deliveries and advising customers of any back order dates.
The role be supporting with complex queries and any complaints working to resolve these quickly and efficiently ensuring the highest level of service.
Administrative duties will also be involved and keeping customer records updated.
Profile
Previous customer service/sales order processing experience
Confident telephone manner and excellent communication skills
A keen eye for detail and organisation
The ability to work in a fast paced environment
Able to work as part of a team and independently
Job Offer
Salary of 27000+ reputable manufacturing business in Wakefield+ fabulous name within their market leading business within this area+ excellent training and support+ good progression and development opportunities+ central location+ free parking+ excellent benefits+ family feel team and culture+ exciting time to join the business+ immediate interview
Experienced Mortgage and Protection Advisor
Posted today
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Job Description
Experienced Mortgage and Protection Advisor | Leeds; LS15 4TA | Full Time – 37.5 hours per week | £34,000 per year with OTE in excess of £50,000 (uncapped commission)
Our client’s company was formed in 2005 (20 years ago) with the aim of offering honest and ethical advice to its clients. They are a directly authorised, nationwide mortgage brokerage with exceptional processes and back-office systems in place to ensure the client journey is as smooth and stress-free as possible. The client is always at the forefront of their service and advice. They have a strong team of 10 people — 5 experienced advisers and 5 skilled support staff — each playing a vital role in delivering exceptional service.
This is a fantastic opportunity for an experienced Mortgage & Protection Advisor who prides themselves on delivering bespoke, end-to-end client service. With leads provided from a long-established client bank, a strong reputation in the market, and a generous bonus scheme for self-generated business, you will have the chance to build lasting relationships while working across a wide variety of cases. From the outset, you’ll enjoy autonomy, backed by the support you need to succeed.
Are you the right person for the job?
- Minimum of 2 years’ experience within a Mortgage Brokerage
- Strong communication skills with a “can-do” attitude
- Excellent organisational and prioritisation skills
- High attention to detail
- Ability to work independently as well as part of a team
- Professional demeanour with problem-solving ability
- Energetic, passionate, and driven individual
What will your role look like?
- Provide honest and ethical mortgage & protection advice to a wide range of clients
- Manage high volumes of clients while maintaining excellent service levels
- Act impartially and confidentially in all client interactions
- Handle complex applications (with support where required)
- Maintain strong knowledge of lenders and protection providers
- Promote personal protection to ensure clients are fully supported
What can you expect in return?
- Workplace Pension
- Flexible Schedule (most staff work a mixture of office working and home working)
- Uncapped Bonus Scheme
- Competitive Salary
- Free on-site parking
- Full back-office support
- Opportunity for progression
- Excellent commuter links to both Leeds and York
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
an equal opportunity employer, committed to putting their people first and offering equal opportunities to every individual who joins them.
They reserve the right to close this vacancy at any time if sufficient applications are received, so early applications are encouraged.
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Commercial Insurance Account Manager
Posted today
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A Commercial Insurance Account Manager is required to manages a portfolio of commercial insurance clients. This full-time role is based in the Halifax area, where you will our customers primary point of contact for policy needs, renewals. This role is focused on retention and long-term partnerships, growing and developing key accounts. You will also support new customer enquiries.
Sayjo Recruitment Ltd are recruiting on behalf of this specialist insurance company that offers a permanent and full-time career, with outstanding training and development.
This role requires strong relationship-building skills to foster long-term client relationships, alongside analytical abilities to understand their business risks and tailor insurance solutions.
Key Responsibilities
- Client Relationship Management, Cultivate and maintain strong, long-term relationships with clients, acting as their main contact for queries, negotiations, and renewals.
- Portfolio Management, oversee a book of client accounts, ensuring client needs are met and in their best interest.
- Continually creating new opportunities through networking and ensuring full management of new enquiries.
- Assist with processing new insurance policies, making modifications to existing ones, and providing support during the claims handling process.
- Ensure all activities comply with strict service industry regulations.
You will have:
- Experience in Commercial Insurance and Account Management
- Great communication and the ability to build partnerships with a diverse range of clients.
- Secure negotiate renewals effectively.
- Understand client needs and analyse business risks to provide tailored solutions.
- Manage multiple accounts and tasks efficiently and support all enquiries.
This is a permanent and full-time role, based in the office, 5 days per week. We are open to discuss a form of hybrid working.
We may close the advert earlier than shown, so please apply today to Louise at Sayjo Recruitment. We aim to reply to all applications within 48 working hours.
RTA CLAIMS HANDLER
Posted today
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Job Description
Hybrid working with 2 days a week in Leeds. Clark James Insurance Recruitment are seeking a highly-motivated, persuasive professional with effective communication skills to join a successful Law Firm as a Litigation Handler.
You will be responsible for proactively managing a portfolio of Litigated and non Litigated claimant RTA cases through to settlement. You will be the key link between Panel Lawyers and the business.
Role and responsibilities
- Triage incoming cases for litigation, only instructing Lawyers on value added cases.
- Proactively managing a portfolio of litigated cases through to settlement.
- Operate with a progressive approach to take individual claims strategies and the business forward.
- Ensure indemnity spend is minimized by commercial decision making.
- Application of accurate reserves in line with company guidelines.
- Apply strategic knowledge weighed against commercial decision making to either instruct Lawyers, deal in house or attempt settlement.
- Manage a portfolio of litigated cases via virtual lawyer systems and prior to procedural junctures agreed by each business strategy.
- Prompt and thorough indemnity, liability, recoverability and fraud investigations on all matters
- Effective use of schedules to minimise hire duration and indemnity spend.
You must have strong practical knowledge of the Civil Procedure Rules relating to RTA/Motor Insurance claims.Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred.
In return this company can offer exciting potential for your future career as well as the sweetener of a really solid salary and benefits package!
Apply today if you have the relevant Legal and Insurance experience in the Motor area.
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Posted 10 days ago
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Job Description
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
£5 - 20 (per 1 hour session)
50 - 00 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.