2 Intercontinental Hotels Group jobs in the United Kingdom
Hotel Management Trainee
800001
EngageMyTalent HR Solutions LLP.
Posted 21 days ago
Job Viewed
Job Description
Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenanceLeAssist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenanceLearn and understand the hotel's standard operating procedures and policiesEnsure guest satisfaction and handle guest complaints as neededAssist in hiring, training and supervising staffConduct regular inventory checks and order supplies as neededAssist in preparing financial reports and budgetsAttend meetings and training sessions as requiredPerform other duties as assigned by the hotel management teamarn and understand the hotel's standard operating procedures and policiesEnsure guest satisfaction and handle guest complaints as neededAssist in hiring, training and supervising staffConduct regular inventory checks and order supplies as neededAssist in preparing financial reports and budgetsAttend meetings and training sessions as requiredPerform other duties as assigned by the hotel management teamRequirementsExcellent communication skills, both written and verbalStrong organizational and time management skillsAbility to work independently and as part of a teamFlexibility and adaptability to changing work schedules and environmentsBasic knowledge of hotel operations and guest servicesPositive attitude and willingness to learnAbility to handle multiple tasks and prioritize responsibilitiesProficiency in Microsoft Office and other relevant software programs
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Head of Hotel Operations Management
G2 1DH Glasgow, Scotland
£55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an experienced and dynamic Head of Hotel Operations Management to oversee their flagship property in Glasgow, Scotland, UK . This is a crucial leadership role responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all hotel departments. You will lead a diverse team, driving excellence in service delivery, staff training, and day-to-day management of hotel operations.
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
The successful candidate will have a proven track record in hotel management, ideally with experience in a senior operational role. A strong understanding of hotel operations, including front office, housekeeping, food & beverage, and facilities management, is essential. You should possess excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team to achieve targets. A degree in Hospitality Management or a related field is preferred. You will be responsible for budgeting, cost control, and implementing strategies to enhance revenue and guest loyalty. Experience with property management systems (PMS) and other relevant hotel software is required.
Key responsibilities include:
- Directing and managing all hotel operational departments to ensure seamless service delivery.
- Developing and implementing operational policies and procedures to enhance efficiency and guest experience.
- Managing departmental budgets, controlling costs, and optimising revenue streams.
- Recruiting, training, and developing hotel staff, fostering a positive and high-performance work culture.
- Ensuring compliance with health, safety, and hygiene regulations.
- Monitoring guest feedback and implementing improvements to service quality.
- Building strong relationships with suppliers and stakeholders.
This advertiser has chosen not to accept applicants from your region.
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