196 Issue Resolution jobs in the United Kingdom

Full-time Monday to Friday 9 am - 5 pm

Location: London, Finchley

Start date: ASAP

Sectors: Customer Service, Property and Energy & Utilities

This is an exciting opportunity at a rapidly growing company. The successful candidate should be looking to expand their current knowledge and responsibilities in an inspiring and rewarding environment. The role will involve handling customer support queries by phone and email. You will be working closely with the directors of the company and be encouraged to contribute to decisions that determine the direction of its future development.

Responsibilities

• Communicate with customers via phone, email and chat
li>Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to resolve customer queries
• Accurate record-keeping of customer interactions

Skills/Qualifications:

• At least 1 year of relevant work experience preferred and/or a recent graduate, Upper Second or first
• Excellent phone etiquette as well as verbal, written, and interpersonal skills
• Ability to multitask, organise, prioritise work and work well under pressure
• Flexibility in a changing working environment
• IT literate and mathematically minded
• Interest in business and economics

We are looking for a hard-working individual with a desire to be empowered to grow their careers and drive the company further forward. Check out our web page.

Job Types: Full-time, Permanent, Graduate

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (required)

Work Location: In person

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

< i>Company events
• Company pension

Experience:

• Customer service: 1 year (preferred)

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

• Experience in a customer-facing role (mandatory);
li>Experience with SaaS (Software as a Service) solutions is a plus (not mandatory) ;
• Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory) ;
• Strong communication and listening skills;
• Well-developed time management and prioritization skills;
• Structured “can-do” approach to open matters and tasks in a demanding environment;

Willingness to develop while identifying opportunities over self-reflection.

Nantwich

£25,000 - £26,000 per annum

A well-established organisation is seeking a dynamic and motivated individual to join its internal sales team. This is an excellent opportunity for someone with strong communication skills and a keen eye for detail to thrive in a fast-paced, customer-focused environment.

• Prepare accurate quotations based on customer .

WHJS1_UKTJ

Job Role : Customer Support Administrator

Location : Tewkesbury - Office Based.

Salary:  Up to £30,000

Contract: 10 month FTC – October Start Date

We have a great opportunity for a longstanding client of ours, located between Cheltenham and Tewkesbury, who are looking for a Customer Service Administrator to join their team. Ideally, they are looking for someone enjoys helping customers, has great attention to detail, and thrive in a fast-paced environment. You'll be part of the team providing excellent customer service to customers whilst processing and helping customers with orders. With a salary of up to £30,000 this is a great opportunity to be apart of a fantastic team.

Benefits:

• 25 Days holiday + bank holiday + Christmas shutdown
• Brand new state of the art facilities. 
• Progression opportunities.
• Onsite parking.
• Pension.

Roles and Responsibilities:

• Customer Communication: Respond to customer inquiries via phone, email, or live chat, providing prompt and accurate information to resolve issues or answer questions.
• Order Processing: Manage and process customer orders, ensuring timely delivery and addressing any issues related to product availability or shipping.
• Issue Resolution: Handle customer complaints or concerns, investigating issues and coordinating with relevant departments to provide effective solutions.
• Data Management: Maintain and update customer records in the CRM system, ensuring all information is accurate and up-to-date.
• Administrative Support: Assist with general office tasks, including scheduling, filing, and preparing reports, to support the customer support team and other departments.

Skills and Attributes:

• Excellent Communication Skills – Confident and professional phone manner.
• Organised & Detail-Oriented – Able to manage multiple tasks efficiently.
• Customer-Focused – A positive attitude with a commitment to great service.
• IT Skills – Comfortable using Microsoft Office and order-processing software.
• Team Player – Works well with colleagues and contributes to a supportive work environment.

If this position is of interest, please apply today or email (url removed) today! RE Recruitment act as an employment agency on behalf of the employer. If you don't hear back within 5 working days, please take this as an unsuccessful application. 

COM1

In this role you will support the Customer Support teams, you will deal with a number back-office tasks, data entry and any follow up administration support required to deliver required service levels. Whilst most of your duties are supporting internal teams, you must be confident in inbound and outbound communication with customers.

Main Duties

• Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate team via email or phone to ensure efficient customer journey
• Monitor Ticket & Case SLAs for non-conformances, escalating failures to line manager in order to provide a resolution
• Maintain and distribute daily, weekly, and monthly report requirements to relevant stakeholders to keep them informed on progress
• Provide updates to customers and end users on delayed engineer attendance, orders or out of stock items in order to maintain a positive customer experience
• Monitor Order reporting, assisting with escalations and closing or escalating aged orders
• Ensure all case or ticket related records and documents are kept updated utilising the required systems
• Maintain Technical Services file structure including Holiday and Office Rotas to ensure data integrity
• Issue copies of invoices and assisting with credit note creation
• Place Orders and raise Return Order requests on behalf of Technical Services teams to help maintain service levels.
• Update daily reports and maintain SharePoint folders to ensure data integrity is maintained.

Skills and Knowledge

• Excellent communication skills both verbal and written, utilising all mediums to communicate effectively.
• Ability to multitask, prioritising workload and focusing on accuracy of data
• Capability to work well under pressure
• Proficient in the use of Microsoft Office 365, namely SharePoint & Excel
• Reception or Administration NVQ or similar is desirable
• Positive can-do attitude
• Curious and always looking for ways to improve
• Able to take ownership of tasks
• Customer focused and driven to exceed excellence

Salary and Other Details

• £24K
• 8.30am - 5.00pm (early finished Friday)
• Hybrid Working
• 25 days holiday
• Pension
• Employee assistance programme
• On site parking
• Excellent working environment
• Collaborative and supportive team

Location: Home based, commutable to London 2-4 times a month (more if you prefer an office environment)
Contract: Long-term temporary position via Manpower , working at our sister company
Hours: Full-time
Working Pattern: Hybrid - a mix of home and office working
Pay Rate: 13.84 per hour
Start Date: ASAP

Our sister company's Career Support Team (CST) is dedicated to helping individuals navigate career transitions - whether that's moving into a new role, starting a business, retiring, or exploring what's next.
We're looking for a Customer Support Advisor who's highly organised, people-focused, and confident working at pace. You'll be the friendly, efficient point of contact that ensures candidates feel supported, informed, and engaged throughout their programme.
What you'll be doing:

• Contacting candidates by email and phone to engage them with their career support programme
• Scheduling coaching appointments, webinars, and events
• Managing feedback channels (TouchPoint, WhatFix, NPS) - logging results, flagging trends, and escalating concerns
• Coordinating our Candidate Newsletter for over 5,000 recipients
• Handling RightSkills requests - checking invoices, verifying suppliers, and keeping accurate records
• Providing timely, helpful responses to queries via phone or email
• Working closely with colleagues to keep processes smooth and efficient

You'll be great at this job if you:

• Are confident with Excel and comfortable working with large datasets
• Have excellent organisational skills and can manage a high workload without losing accuracy
• Communicate clearly and warmly across different channels
• Enjoy problem-solving and improving processes
• Can work independently while being part of a collaborative team
• Are adaptable and thrive in a fast-paced environment
• Have the maturity, judgment, and empathy to handle occasional complaints with professionalism and understanding - life experience and the confidence that comes with it are a real plus here

What we're looking for:

• Solid customer service experience (essential)
• High attention to detail and accuracy
• Strong prioritisation skills under pressure
• Positive, proactive approach and a genuine desire to help others

Why you'll love working here:

• Hybrid working - enjoy the balance of home and office days
• Make a real difference in people's career journeys
• Friendly, supportive team culture
• Opportunities to grow your skills and experience
• Flexible working with occasional London office visits

If you're ready to bring your organisational skills, data confidence, and people-first mindset to a role where every day is different - apply today and start your new role ASAP!

• Experience in customer service, aftercare, or a similar role (retail, consumer goods or e-commerce ideal)
• A confident communicator with a warm and professional approach (phone, email, chat & social media)
• A proactive and organised team player who can manage their workload
• Someone who loves problem-solving and takes pride in getting things right for customers
• Comfortable using CRM systems (D365 experience is a bonus)
• Adaptable, positive, and open to learning new things

• Calling customers after delivery to check they’re happy and confident with their purchase
• Helping customers who are thinking about returning products, providing support during their trial period
• Handling product queries, delivery issues, and fault reporting
• Managing returns and refunds, making the process as smooth as possible
• Responding to customer reviews on Trustpilot and comments on social media
• Logging accurate notes and updates in the CRM system (D365)
• Collaborating with other teams to solve customer challenges
• Getting involved with continuous improvement and sharing your ideas

Info about the Company

An opportunity to join a UK-based engineering company that designs and manufactures high-precision positioning and navigation systems used in industries like automotive testing, mapping and robotics.

Info about what the Customer Support Engineer role entails

A highly technical customer support position where you’d be the go-to problem solver for clients using advanced navigation and positioning systems. You’d be involved across, the product lifecycle, from pre-sales demonstrations to hands-on troubleshooting at the workbench, and occasionally on-site with customers. The work blends engineering, fault-finding, and client interaction, with the chance to travel and work on genuinely cutting-edge tech.
 

Essential Requirements of a Customer Support Engineer

• Strong maths or engineering foundation – degree in Engineering, Maths or equivalent
li>Ability to perform methodical, structured fault-finding on complex hardware/software systems
• Clear, professional communication and confidence to represent the company in front of clients both in-office and on-site.
• UK driving license is required

Desirable Requirements of a Customer Support Engineer

• Experience with similar systems in automotive, robotics, mapping or academia
• Exposure to customer support or B2B environments.

Benefits

• Company card
• Company Phone
• Annual profit share bonus

*There is no visa sponsorship available for this role*

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

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