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Application Support Lead

Closing Date : 28/09/2025

Location : Brighton

Salary : £31,720 – £39,520

At BIMM University, we're more than just an educational institution - we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As Application Support Lead you will oversee and strengthen our core application support function at BIMM University. This pivotal role ensures our staff are well supported when using our key technology platforms, most importantly the Student Information System and its related applications.

You’ll lead a small team, manage escalations, and act as a trusted point of contact for stakeholders across the University. Working closely with colleagues in Technology and beyond, you’ll play a key role in ensuring excellent service delivery, compliance, and continuous improvement.

What You’ll Do:

• Manage the day-to-day workload of the Application Support function, ensuring incidents and requests are triaged, prioritised, and resolved quickly.
• Line manage and support the Application Support Advisor, offering guidance, supervision, and development opportunities.
• Act as the escalation point for complex or high-impact issues, collaborating with superusers, SMEs, and third-party vendors.
• Monitor and maintain our helpdesk system to ensure accuracy, timely responses, and exceptional service.
• Work with stakeholders across Technology Operations, Cyber Security, and Data Governance to ensure compliance and secure handling of data.
• Oversee health monitoring of applications and maintain clear, up-to-date documentation for support processes.
• Identify trends in support requests and recommend proactive improvements.
• Produce clear reports on ticket management, risks, and successes for senior stakeholders.
• Support strategic initiatives around application reliability and be available for planned out-of-hours work during critical windows.

What You’ll Bring:

• Proven experience delivering application support in a complex, multi-system environment.
• Experience managing or supervising a small team or support function.
• Clear, confident communication skills with the ability to bring people together and maintain strong stakeholder relationships.
• Strong knowledge of service desk operations, including helpdesk/ticketing systems, and a track record of working with best practice in fast-paced environments.
• Experience within the education sector, particularly with Student Information Systems and the academic lifecycle.
• The ability to manage BAU change control, risk assessment, and escalations effectively.
• Excellent problem-solving skills, with a proactive approach and attention to detail.
• A collaborative, team-focused attitude, with integrity, accountability, and adaptability.
• Willingness to occasionally work evenings and weekends, and to travel to campuses where needed.

Why BIMM University

We are a values-led organisation, meaning our core values underpin all that we do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.

Job Title: Application Support Analyst
Location: Newcastle upon Tyne
Work Mode: Onsite
Role Type: Permanent

Experience: Graduates or up to 8 years of experience

My client, a leading provider of technology solutions within financial services, is seeking an Application Support Analyst. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution, manage change processes, and enhance system resilience.

Key Responsibilities:

• Investigate and resolve application and infrastructure incidents, including configuration and code analysis.
• Identify recurring issues, determine root causes with development/quant teams, and track resolutions.
• Lead daily incident review calls and manage communication between business and technical stakeholders.
• Enhance system reliability, efficiency, and resilience; manage business continuity processes.
• Implement changes/releases, enforce change management, and conduct post-change reviews with dev/test teams.

Qualifications:

• Prior experience in global application support (financial services preferred, not essential).
• A 2.1 degree in Computer Science or a related field from a top-tier university.
• Excellent communication skills for engaging business stakeholders, end-users, and technologists.
• ITIL certification (or equivalent ITIL framework experience).

Technical expertise in:

• Databases & design: SQL Server
• Monitoring tools: Grafana, Prometheus, Victoria Metrics
• Scheduling tools: Control-M
• Operating systems: Windows, Linux
• Containerisation & cloud: Kubernetes, Azure
• Collaboration tools: JIRA, Git, Bitbucket

This is a fantastic opportunity to work on impactful projects with a financial services firm. If you have the required experience, please apply.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

• Application Support Lead (SFIA Level 5)
• 6 months (initially)
• Remote-working (UK-based)
• Market Rates
• Outside IR35

The Opportunity:

We are seeking an experienced Application Support Lead to join a high-profile UK Central Government programme, delivered via a leading consultancy specialising in Digital Transformation.

This role will play a pivotal part in ensuring the stability, performance and continual improvement of a critical national application.

Skills and Experience:

• Proven experience leading application support teams in complex environments.
• Strong background in ITIL or service management frameworks, with a focus on continual service improvement.
• Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences.
• Demonstrable experience of governance, audit preparation, and service reporting.
• Previous experience supporting UK Government/GDS (GOV-UK) projects highly desirable.

Role and Responsibilities:

Leadership and Team Management

• Ensure operational efficiency of incident and request support processes.
• Oversee daily ticket triage, resolution and escalation.
• Lead appraisals and professional development planning for team members.

Stakeholder and Supplier Engagement

• Act as the bridge between Technology teams, the CIMS supplier and end-users.
• Maintain strong working relationships across stakeholders and suppliers.
• Provide clear and timely communication on incidents, fixes and updates.

Operations and Support

• Develop and execute structured plans for internal and external audits.
• Produce accurate KPI reports monthly or on request.
• Proactively identify, report, and escalate security issues.
• Prepare test environments and data for penetration/performance testing.

Governance

• Maintain robust documentation, change control, and configuration management.
• Work with product development to ensure support activities align with the roadmap.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology?

This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you.

Client Details

• Michael Page Technology are proud to have been selected as a partner for a global software house as they scale their UK operation and recruit for an Application Support Specialist at their Birmingham site.
• The business is a global organisation with a shared passion: helping businesses grow smarter and faster through innovative software solutions.
• For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around.
• The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised as a Great Place to Work.
• Work/life harmony and flexibility aren't just buzzwords for this business, but they're built into how they work, each and every day.
• Whether you're in sales, support, product, or beyond, you'll be joining a team that values your ideas and supports your growth, where genuine meaningful work with great people is at the heart of their purpose.

Description

• We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience.
• In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish.
• Day-to-day responsibilities will include taking full ownership of support cases, from initial triage to resolution, working independently or involving senior specialists when needed.
• Troubleshooting product behaviour, configuration issues, and overcoming integration challenges with a methodical, detail-oriented approach.
• Keeping customers in the loop with clear, proactive communication throughout the support process.
• Documenting your findings to support future case resolution and contributing to internal knowledge sharing.
• Identifying common trends and collaborating with the team to improve processes and reduce recurring issues.
• Ensuring all support interactions are timely, accurate, and aligned with service-level expectations.
• This is a hybrid role based in Birmingham, with three days per week in the office and the rest remote.

Profile

A successful applicant for the Application Support Specialist position, you should have experience in the following:

• Ideally 2+ years in technical, systems, or application support, ideally in a customer-facing role.
• Hands-on experience supporting SaaS or web-based applications in fast-paced environments.
• Previous exposure to CRM platforms.
• Bonus if you've worked with support platforms like Salesforce.
• Excellent communication skills, with a customer-focused approach.

Your Technical Skills:

• Comfortable with PHP and able to debug and interpret code and SQL queries.
• Familiarity with JavaScript and/or other languages in the context of troubleshooting and support.
• Confident working in Linux environments and using command lines.
• Understanding of the LAMP stack (Linux, Apache, MySQL, PHP) and web application basics.
• Nice-to-have: familiarity with Oracle, Microsoft SQL Server, MySQL, or Microsoft IIS.

Job Offer

• Starting salary of 38,000 - 40,000 per annum.
• Private medical and dental insurance.
• Health & Wellness programmes.
• Career & Personal Development programmes.

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.   

Key responsibilities:

• Take incoming support calls from customers and provide assistance as required.
li>Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.
   

The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

Application Support Consultant

32,000 - 35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities:

• Front-line and back-line support for ERP software
• Troubleshooting via phone, email and remote access
• Applying configuration changes and fixes to live environments
• Supporting customer implementations and upgrades
• Maintaining case records and documentation
• Providing training to customers and colleagues

Ideal experience:

• Previous experience in a software support role
• Strong technical knowledge of ERP systems
• Good SQL/database skills
• Confident communicator with excellent customer service skills
• Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information.

Application Support Consultant

32,000 - 35,000 per annum + benefits (25 days + bank holidays, pension)

Permanent

Office based - 5x days per week in Southampton

We're looking for an Application Support Consultant to join a growing team based in Southampton. This is a mid-level role, ideal for someone with previous experience in software support, ERP systems, or merchant environments.

You'll be providing high-quality remote support to customers, troubleshooting technical issues, and working closely with implementation teams during go-lives and upgrades. The role requires someone who enjoys variety, problem-solving, and working in a busy support environment.

Key responsibilities:

• Front-line and back-line support for ERP software
• Troubleshooting via phone, email and remote access
• Applying configuration changes and fixes to live environments
• Supporting customer implementations and upgrades
• Maintaining case records and documentation
• Providing training to customers and colleagues

Ideal experience:

• Previous experience in a software support role
• Strong technical knowledge of ERP systems
• Good SQL/database skills
• Confident communicator with excellent customer service skills
• Able to manage and prioritise workload independently

Please apply directly with a CV and if suitable we will be in touch to provide more information.

DV-Cleared Application Support Engineer - Contract (Outside IR35)

The Role
We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.

Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)
Rate: 500 - 600 per day
Clearance: Active DV clearance required
Start : ASAP
Duration : 6 months

Key Responsibilities
Build & Deploy

• Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
• Configure and execute automated test suites with Maven and Cypress.
• Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
• Configure and integrate third-party software and appliances.

Monitoring & Verification

• Track service performance and availability using Influx and Grafana.
• Configure alerts to detect issues before they escalate.
• Analyse logs and investigate anomalies in system behaviour.

Support & Troubleshooting

• Provide 2nd/3rd line support, resolving issues and answering business queries.
• Manage incidents, escalate problems, and conduct root cause analysis.
• Implement proactive changes to improve service stability.

Maintenance

• Automate tasks to reduce manual workload.
• Conduct OS health checks, patching, and database housekeeping.
• Support multi-site data centre operations.

Key Skills

• Experience in a managed service environment with strong service delivery focus.
• Hands-on with Infrastructure as Code (Terraform, Ansible).
• Application development experience (Java or similar).
• Strong problem-solving and analytical skills with sound decision-making.
• Excellent communication and stakeholder management.
• Proficient with Git version control.

Desirable Skills

• Experience with microservices deployment and administration.
• Familiarity with messaging platforms (e.g., AMQP).
• Knowledge of S3 object storage.
• Experience with RDBMS (Oracle or similar)

Services advertised are those of an Employment Business.

• Application Support Lead (SFIA 5)
li>Location: Remote Working (UK-based)
• Contract Length: 6 months
• Day Rate: c£450 per day (Outside IR35)

The Opportunity:

We are working in partnership with a leading consultancy to support a leading UK government client for an experienced Application Support Lead at SFIA Level 5.

This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here in the UK.

Skills and Experience:

li>Proven track record in application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector.
• Strong knowledge of ITIL or other service management frameworks, with a focus on best practice.
• Ability to define and implement support strategies, processes and performance metrics.
• Skilled in stakeholder management, with excellent communication skills and the ability to provide visibility to users regarding issue progress and resolution.
• Experience setting up monitoring and reporting mechanisms to drive continual service improvement.

Role and Responsibilities:

• Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product.
• Responsible for performance improvement, process design and CI/CD monitoring
• Review and enhance application support processes, driving faster resolution of prioritised tickets and improved communication with end-users.
• Define, document, and establish a stable maintenance schedule for the system.
• Align support processes to best practice service management frameworks.
• Introduce effective monitoring and feedback mechanisms to assess performance and implement continual improvements.

NB: Candidates must be eligible for BPSS security clearance which will processed following successful interviews (5-7 days).

Please contact Edward here at ISR Recruitment to learn more about our client and how they are leading the way in developing the next-generation of technical solutions through innovation and transformational technology? ?