66,060 IT Assistant jobs in the United Kingdom
IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095
Posted 6 days ago
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Job Description
Location: South Jordan, UT 84095
Duration: 6-12 Months
Pay rate: $21/hr on W2
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support, including:
istening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Produc ng accurate, detailed documentation at the client, problem, and incident level
Resolving conflict
Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
Unde general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude.
A understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provi es investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required.
E cellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
P eferred work experience in a technical support role, but not required.
R quired Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
S lf-motivated and able to work on own initiative in a high-pressure environment.
Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware
n understanding of technology and the ability to apply that knowledge to support all existing systems
Pro ides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone that you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
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Help Desk Manager
Posted 15 days ago
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Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help desk Administrator
Posted 15 days ago
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Job Description
Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.
The Role:
You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.
You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.
You will be required to have good organisational skills, have good IT skills and excellent customer service skills.
Duties required include:
- Diary Management & Logistics of Engineers
- Procurement of Parts for Jobs
- Quotations
- Call Handling
- Emails
- Offering Updates of Appointments to Customers and Managing these Processes
Pay: 23, ,000.00 per year
Previous experience within Administration and working within an Administration environment is required.
For further information, please contact Lauren at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Help Desk Manager
Posted 15 days ago
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Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help Desk Administrator
Posted today
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Job Description
Help Desk Administrator
Posted today
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Job Description
Help Desk Administrator
Posted 1 day ago
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Job Description
A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for an ongoing temp or temp to perm Service Desk Coordinator.
You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.
As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.
The right candidate will have similar experience or with very strong organisational and communication skills.
There is huge scope for progression into a managerial role within the business.
They would however consider a temp only option too.
Salary is up to £35,000 and hourly equivalent on the temp side.
Hours are 8:30am- 5:30pm, Monday to Friday.
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Help Desk Administrator
Posted 1 day ago
Job Viewed
Job Description
A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for an ongoing temp or temp to perm Service Desk Coordinator.
You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.
As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.
The right candidate will have similar experience or with very strong organisational and communication skills.
There is huge scope for progression into a managerial role within the business.
They would however consider a temp only option too.
Salary is up to £35,000 and hourly equivalent on the temp side.
Hours are 8:30am- 5:30pm, Monday to Friday.
Help Desk Operator
Posted today
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Job Description
Hourly rate - £12.21 per hournWork hours: 9am to 5pm Monday to FridaynImmediate startnDutiesnLogging of maintenance and cleaning jobs for the accommodation buildings.nRunning the helpdesk email and telephone linenGeneral administrative duties for the facilities management teamnTaking in and handing out of student postnGeneral first point of call for students/clients/contractors on sitenRunning arrivals and departures of students living in accommodationnRunning the helpdesk over the summer period for conferencing delegatesn#INDBRCnBarker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.nFor the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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