6,812 IT Delivery jobs in the United Kingdom

Introduction

Since its founding in 2002, Iridium has delivered bespoke software development solutions and dedicated support across a range of business sectors. As our team grows, we are adding a key role to lead the delivery of software projects for our clients.

About the Role

You will manage delivery of our largest software project to date, evolving the framework and processes that will guide future projects. This framework will extend across new and existing projects, positioning the role around scaling delivery and refining practices over time. This position involves planning and coordination while adhering to agile practices, working closely with business analysts, designers, developers and testers. The right candidate will influence how delivery is shaped across the business, with strong potential for personal growth as the company continues to expand.

Key Responsibilities

• Provide strategic oversight to guide requirements through design, build, testing and approval, while managing scope, schedules, quality, and business outcomes.
• Oversee the full Agile sprint cycle by setting clear goals, planning from a refined backlog, ensuring progress through daily stand-ups and metrics, and driving continuous improvement via reviews and retrospectives.
• Facilitate effective collaboration across business analysts, designers, developers and testers.
• Facilitate issue resolution and unblock team members quickly.
• Identify, assess, and mitigate risks, and develop contingency plans when required.
• Coordinate releases by managing scheduling, communication, and environment readiness, while implementing feedback loops to capture customer feedback on deliverables and inform future improvements.
• Maintain process documentation and ensure visibility of best practices.

Skills & Experience

Required

• Degree in Computer Science, Engineering, Mathematics, Physics, or a related technical discipline.
• Minimum 5+ years in the software industry.
• Hands-on software development experience, ideally with a background in the Microsoft development stack.
• Proven project management experience.
• Strong understanding of software development methodologies, including Agile and Waterfall.
• Proficiency with Jira.
• Ability to engage with and understand technical discussions with developers.
• Solid general IT literacy.

Desirable

• Project management or Agile certifications such as:
• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM I/II)
• PMI Agile Certified Practitioner (PMI-ACP)
• PRINCE2 / PRINCE2 Agile Practitioner
• Experience coordinating across multiple concurrent projects.
• Experience with Git-based version control.
• Exposure to CI/CD pipelines.

If you have a solid background in software development and leadership, and believe you can be effective in this role, we encourage you to apply even if you don’t meet every criteria.

Details & Benefits:

• 40-hour working week: Monday to Friday, 8:30 - 17:00
• 29 days annual leave, increasing yearly
• Hybrid working
• Contractual sick pay
• Ongoing training and development (Pluralsight access and dedicated weekly learning time)
• Progression opportunities
• Annual bonus and voucher scheme
• Sage Employee Benefits including Cycle to Work scheme
• NEST pension scheme
• On-site parking

• Lead and manage software development projects using Agile methodologies.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
• Develop project plans, scope, timelines, and resource allocation.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Manage project budgets and ensure financial objectives are met.
• Communicate project status, risks, and issues to stakeholders at all levels.
• Foster strong working relationships within development teams and with clients.
• Ensure adherence to quality standards and best practices in software delivery.
• Contribute to the continuous improvement of Agile processes and team performance.

• Bachelor's degree in Computer Science, Business, or a related field.
• Minimum of 5 years of experience in project management, specifically in software development.
• Proven experience with Agile frameworks (Scrum, Kanban).
• Strong understanding of the software development lifecycle (SDLC).
• Experience with project management software such as Jira, Asana, or Trello.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Problem-solving and risk management expertise.
• Agile certifications (CSM, PMP-ACP) are a plus.
• Must be eligible to work in the UK and comfortable working in a hybrid model from our Leeds, West Yorkshire, UK office.

Project Manager - Software Delivery - Warrington

A Project Manager with a strong software delivery & IT background is required by a leading telecommunications software company based in Warrington. This role offers lots of flexible working, with only 1 day in the office per week. Ideally, you should have come from a Telecommunications background, implementing telecommunications software.

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• Lead and manage multiple Agile software development projects simultaneously.
• Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Develop comprehensive project plans, timelines, and resource allocation strategies.
• Identify, assess, and mitigate project risks and dependencies.
• Foster effective communication and collaboration among development teams, product owners, and stakeholders.
• Ensure the timely and high-quality delivery of software products according to project scope and objectives.
• Coach and mentor team members on Agile principles and best practices.
• Track project progress, manage budgets, and provide regular status reports.
• Remove impediments and proactively address issues that hinder team performance.
• Drive continuous improvement within the Agile framework.

• Extensive experience as an Agile Project Manager or Scrum Master, managing software development projects.
• Deep understanding of Agile frameworks, including Scrum and Kanban.
• Proven ability to lead and motivate cross-functional, distributed teams.
• Strong skills in project planning, risk management, and stakeholder communication.
• Experience with project management tools (e.g., Jira, Confluence, Asana).
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Demonstrated ability to work effectively in a fully remote environment.

• Oversee the planning, execution, and delivery of multiple interconnected software projects within a large program.
• Define program scope, objectives, deliverables, and success criteria in collaboration with senior stakeholders.
• Develop and manage program budgets, timelines, and resource allocation across all projects.
• Implement and champion Agile methodologies (Scrum, Kanban) throughout the program lifecycle.
• Lead and mentor Project Managers and Scrum Masters, fostering a collaborative and high-performance team environment.
• Manage dependencies between projects and resolve cross-project impediments.
• Ensure effective communication and reporting to executive leadership and all stakeholders regarding program status, risks, and issues.
• Conduct risk assessments and develop mitigation strategies for program-level challenges.
• Facilitate key program ceremonies, including steering committee meetings and milestone reviews.
• Drive continuous improvement initiatives within the program management and software delivery processes.
• Manage vendor relationships and ensure contractual obligations are met.
• Ensure adherence to quality standards and the achievement of program objectives.
• Promote a culture of transparency, accountability, and continuous learning.

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7-10 years of experience in program management, with a significant focus on software development in an Agile environment.
• Proven track record of successfully delivering large-scale, complex software programs.
• Deep understanding of Agile principles, frameworks (Scrum, SAFe), and best practices.
• Experience managing distributed teams and stakeholders across different functions.
• Excellent leadership, communication, negotiation, and influencing skills.
• Strong financial acumen and experience managing multi-million-pound budgets.
• PMP, PgMP, or Agile certifications (e.g., CSM, CSPO, SAFe Agilist) are highly desirable.
• Proficiency with project and program management tools (e.g., Jira, Confluence, MS Project).
• Ability to think strategically and translate business requirements into actionable program plans.

Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more.

Client Details

• Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around.
• With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools.
• The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day.
• Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work.
• Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed.
• If you're ready to grow your career and help businesses grow better and faster, you'll fit right in.

Description

• As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham.
• You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture.
• Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale.
• You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers.
• In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team.
• The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment.
• The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home.

Profile

As the successful candidate for the Software Support Delivery Manager role, you will have the following experience:

• You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges.
• Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale.
• When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it.
• You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly.
• You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum.
• You lead with transparency, fairness and empathy, and people trust you because of it.
• Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most.

Job Offer

• Starting salary of 55,000 - 60,000 per annum.
• Hybrid working model, with 3 days in the office and 2 remote.
• Private medical and dental insurance.
• Private pension.
• Health & Wellness programmes.
• Career & Personal Development programmes.
• + More.

Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more.

Client Details

• Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around.
• With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools.
• The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day.
• Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work.
• Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed.
• If you're ready to grow your career and help businesses grow better and faster, you'll fit right in.

Description

• As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham.
• You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture.
• Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale.
• You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers.
• In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team.
• The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment.
• The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home.

Profile

As the successful candidate for the Software Support Delivery Manager role, you will have the following experience:

• You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges.
• Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale.
• When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it.
• You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly.
• You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum.
• You lead with transparency, fairness and empathy, and people trust you because of it.
• Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most.

Job Offer

• Starting salary of 55,000 - 60,000 per annum.
• Hybrid working model, with 3 days in the office and 2 remote.
• Private medical and dental insurance.
• Private pension.
• Health & Wellness programmes.
• Career & Personal Development programmes.
• + More.