510 IT Helpdesk jobs in the United Kingdom

• Job Title: Helpdesk Coordinator
• Location: Edinburgh
• Rate: 24,000 - 27,000
• Type: Full-time | Permanent
• Start Date: ASAP
  
  Innotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.
  
  If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.
  
  Role Duties
• Serve as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.
• Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.
• Archive completed helpdesk tickets in the appropriate electronic folders.
• Coordinate with engineers to dispatch work orders and track their completion.
• Obtain and place material/sub-contract purchase orders as directed.
• Compile and maintain Operations and Maintenance (O&M) files.
• Build and update asset lists from ordered materials for maintenance contracts.
• Compile and maintain warranty documents for plant equipment.
• Register new plant equipment with relevant governing bodies.
• Communicate vital information to Engineers and clients as directed.
• Respond to and resolve invoice queries, providing detailed breakdowns as needed.
• Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations.

Requirements

• Full UK driver's license (As the office isnt the easiest to get to via public transport)
• Full right to work in the UK
• Willingness to work in the office
• Relevant administrative experience, preferably in a helpdesk or customer support role

If this role is of interest, please apply via the link, and we will be in touch.

Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.

INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract).

Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group.

• Job Title: Helpdesk Coordinator
• Location: Edinburgh, Loanhead EH20
• Rate: 24,000 - 27,000
• Type: Full-time | Permanent
• Start Date: ASAP
  
  Innotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.
  
  If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.
  
  Role Duties
• Serve as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.
• Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.
• Archive completed helpdesk tickets in the appropriate electronic folders.
• Coordinate with engineers to dispatch work orders and track their completion.
• Obtain and place material/sub-contract purchase orders as directed.
• Compile and maintain Operations and Maintenance (O&M) files.
• Build and update asset lists from ordered materials for maintenance contracts.
• Compile and maintain warranty documents for plant equipment.
• Register new plant equipment with relevant governing bodies.
• Communicate vital information to Engineers and clients as directed.
• Respond to and resolve invoice queries, providing detailed breakdowns as needed.
• Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations.

Requirements

• Full UK driver's license (As the office isnt the easiest to get to via public transport)
• Full right to work in the UK
• Willingness to work in the office
• Relevant administrative experience, preferably in a helpdesk or customer support role

If this role is of interest, please apply via the link, and we will be in touch.

Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.

INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract).

Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group.

• Job Title: Helpdesk Coordinator
• Location: Edinburgh, Loanhead EH20
• Rate: 24,000 - 27,000
• Type: Full-time | Permanent
• Start Date: ASAP
  
  Innotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.
  
  If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.
  
  Role Duties
• Serve as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.
• Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.
• Archive completed helpdesk tickets in the appropriate electronic folders.
• Coordinate with engineers to dispatch work orders and track their completion.
• Obtain and place material/sub-contract purchase orders as directed.
• Compile and maintain Operations and Maintenance (O&M) files.
• Build and update asset lists from ordered materials for maintenance contracts.
• Compile and maintain warranty documents for plant equipment.
• Register new plant equipment with relevant governing bodies.
• Communicate vital information to Engineers and clients as directed.
• Respond to and resolve invoice queries, providing detailed breakdowns as needed.
• Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations.

Requirements

• Full UK driver's license (As the office isnt the easiest to get to via public transport)
• Full right to work in the UK
• Willingness to work in the office
• Relevant administrative experience, preferably in a helpdesk or customer support role

If this role is of interest, please apply via the link, and we will be in touch.

Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.

INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract).

Innotech Partners limited ((phone number removed)) acts as an Employment Agency and is a subsidiary of Talentia Group.

Job Title: Helpdesk Operators

Location: Gorbals, Glasgow, G5 0US

Salary: £24,969 + pension, medical, death in service, 33 days holiday + once you have passed your probation you will get a 10% ASDA Discount card

Full Time - 37.5 hours a week - working 5 over 7 days

Shifts: Shifts will vary weekly between 7.00am-3.00pm, 8.00am-4.00pm and 9.00am-5.00pm

We are advertising this role on behalf of our client 'City Facilities Management', they were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies.

City FM's business model is unique, and provides work leading maintenance and engineering, technical procurement & support in dedicated partnerships with National Blue-Chip Retailers.

City FM have more than 30 years of successful service delivery experience in retail, residential and commercial markets, and has a global presence with offices in UK & Europe, North America, Malaysia and Australia.

City FM's culture and values are shaped by being a family-run business. They invest in their people and embrace change as they strive to innovate and improve. They create passionate teams that work across departments, businesses, and countries to deliver world class service, value and compliance to their customers.

Due to ambitious growth plans with a highly respected national Blue-Chip retailer, they are actively looking to recruit a Helpdesk Operative.

Job Purpose:

To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquires. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with the agreed service levels.

Key Accountabilities:

• Log jobs and incidents for a major supermarket chain
• To ensure compliance with the call script
• To ensure all relevant data is obtained on each call
• To ensure the accurate input of data
• To take ownership of customer problems to conclusion
• To liaise with Engineers in order to prioritise calls enabling swift response times
• To manage after call activities to effectively manage workload and service levels

The Person

• Have an excellent telephone manner.
• Great customer service skills.
• Excellent PC Skills - Competent user of Microsoft Word and Excel
• Possess excellent communications skills (written and verbal).
• Be self-motivated and a fast learner.
• Flexible and reliable.
• Must have minimum 2 years' experience working in a call centre
• Candidates must be able to work nights

The Benefits

• Competitive rates of pay.
• Free on-site parking.
• Subsidised colleague restaurant.
• Full training and on-going coaching provided.
• 10% ASDA Discount Card (once you have passed your probation period)

To apply for these roles please submit your full and up to date CV to Yvette Harding  at PDA Search and Selection

(url removed) | (url removed)

Job Title: Helpdesk Operators (Nights)

Location: Gorbals, Glasgow, G5 0US

Salary: £27,006 + pension, medical, death in service, 33 days holiday + once you have passed your probation you will get a 10% ASDA Discount card

Full Time - 35 hours per week 9.30pm - 7.30am, 4-on-4-off) flexibility on hours/working situation

Contract Type: Nightshift, Permanent

We are advertising this role on behalf of our client 'City Facilities Management', they were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies.

City FM's business model is unique, and provides work leading maintenance and engineering, technical procurement & support in dedicated partnerships with National Blue-Chip Retailers.

City FM have more than 30 years of successful service delivery experience in retail, residential and commercial markets, and has a global presence with offices in UK & Europe, North America, Malaysia and Australia.

City FM's culture and values are shaped by being a family-run business. They invest in their people and embrace change as they strive to innovate and improve. They create passionate teams that work across departments, businesses, and countries to deliver world class service, value and compliance to their customers.

Due to ambitious growth plans with a highly respected national Blue-Chip retailer, they are actively looking to recruit a Helpdesk Operative.

Job Purpose:

To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquires. Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines. Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with the agreed service levels.

Key Accountabilities:

• Log jobs and incidents for a major supermarket chain
• To ensure compliance with the call script
• To ensure all relevant data is obtained on each call
• To ensure the accurate input of data
• To take ownership of customer problems to conclusion
• To liaise with Engineers in order to prioritise calls enabling swift response times
• To manage after call activities to effectively manage workload and service levels

The Person

• Have an excellent telephone manner.
• Great customer service skills.
• Excellent PC Skills - Competent user of Microsoft Word and Excel
• Possess excellent communications skills (written and verbal).
• Be self-motivated and a fast learner.
• Flexible and reliable.
• Must have minimum 2 years' experience working in a call centre
• Candidates must be able to work nights

The Benefits

• Competitive rates of pay.
• Free on-site parking.
• Subsidised colleague restaurant.
• Full training and on-going coaching provided.
• 10% ASDA Discount Card (once you have passed your probation period)

To apply for these roles please submit your full and up to date CV to Yvette Harding  at PDA Search and Selection

(url removed) | (url removed)

Calling all Technology graduates!
Our client, a leading retail company in the south coast, is currently seeking a Helpdesk Analyst to join their IT support team on a contract basis- this could be a great opportunity for a graduate, someone with 1-2 years tech experience or if you're looking for a change in your current career.

• Providing assistance in resolving technical issues
• Troubleshooting both hardware and software problems
• Managing and maintaining support tickets
• Ensuring timely and efficient resolution of support requests
• Collaborating closely with internal teams to ensure seamless IT operations
• Documenting and logging support activities and resolutions meticulously

• troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks

If you are a Graduate or an IT Analyst with a passion for providing technical support and are looking for a new contract opportunity, we would love to hear from you. Apply now to join our client's dynamic and dedicated IT support team.

Marble Talent group is actively seeking a Helpdesk Manager to join a client of ours based in Hampshire on a permanent basis.

The Helpdesk Manager is a hands-on operational leadership position responsible for the day-to-day management, performance oversight, and continuous improvement of the Helpdesk function. This role ensures accurate and efficient engineer scheduling, call allocation, and client communication with strong commercial awareness.

Sitting at the core of Maintenance delivery, the Helpdesk Manager ensures Helpdesk workflows align with contractual obligations, service-level agreements (SLAs), and financial expectations. They collaborate closely with Engineering, PPM, Remedials, and Estimations teams to drive smooth operations and maintain client satisfaction.

This execution-led role focuses on operational control, internal communication, team leadership, and margin protection. The Helpdesk Manager contributes to business planning and forms a key part of the Maintenance Senior Leadership Team.

Key Responsibilities

Team Leadership & People Management

• Lead, motivate, and develop a team of 3 Helpdesk Administrators
• Promote accountability through 1:1s, coaching, and structured performance management
• Foster a high-performance team culture centred around ownership, service, and commercial understanding

Resource Scheduling & Operational Control

• Oversee engineer allocation using BigChange and other CAFM systems
• Balance commercial targets, client SLAs, and engineer wellbeing in resourcing decisions
• Ensure smooth, accurate Helpdesk job flow aligned with contract obligations

Job Review & Commercial Oversight

• Review all incoming reactive jobs for contractual compliance and margin risk
• Support accurate job logging and categorisation for reporting and financial forecasting
• Work with Maintenance teams to ensure commercially sound decisions

Forecasting, Billing & Financial Discipline

• Own the weekly Helpdesk forecast, including revenue planning and billing performance
• Ensure prompt invoicing of completed works, collaborating with Finance to prevent revenue leakage
• Monitor cost control measures and escalate potential risks to revenue or margin

Stakeholder & Client Coordination

• Build strong working relationships with Estimations, Remedials, PPM, and Engineering teams
• Handle escalations professionally and calmly, providing effective solutions
• Represent Helpdesk in resource planning and operational coordination meetings

Process Improvement & Communication Standards

• Identify inefficiencies and lead process and system improvements
• Develop consistent internal workflows and Helpdesk-to-field communication standards
• Drive scalability and resilience of the Helpdesk function in line with business growth

Reporting & Performance Monitoring

• Analyse data to track engineer utilisation, allocation efficiency, and Helpdesk productivity
• Provide regular reports to the Operations Director on trends, risks, and actions
• Support business planning with accurate Helpdesk insights and recommendations

Compliance & Contractual Awareness

• Maintain working knowledge of client requirements, SLAs, and contractual obligations
• Ensure all Helpdesk operations comply with operational, commercial, and compliance standards
• Embed client-specific workflows and expectations into Helpdesk processes

Benefits

• 25 days holiday, plus bank holidays
• Bupa private medical insurance (post-probation)
• YuLife wellness app
• Specsavers eyecare scheme

About Marble Talent

As engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering. Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates

Our client in St Albans is looking for a Administrator to support their HelpDesk team. This is a busy position so apply if you think that you enjoy this type of environment.

You will have a background within administration and possess strong Microsoft Word and Excel skills and be adaptable to learn new systems, particularly their CRM system for scheduling engineers.

Your day to day duties include

Cross referencing the shared mailbox with their system to ensure all faults have been raised

* Keeping the shared mailbox tidy by filing emails in the relevant folder one logged

* Responding to the client

* Assist with issuing small quoted works

* Assist with reassignment of work to operatives

* Sign off of work

* Ad hoc administration

Hours are Monday to Friday 8.30am to 5.40pm Monday to Friday

Nice break out area and kitchen available for use

Pay is up to 28000, parking available and excellent team spirit!

Apply now!

Facilities Helpdesk Supervisor- Warrington- 30k- Permanent role.

My client is currently looking to recruit an experienced Facilities Helpdesk Supervisor to join their busy team based in Warrington. The ideal candidate will have previous experience working within a FM Helpdesk role. Experience in the Healthcare arena would also be beneficial but is not essential.

The Role

This role is responsible for acting as a working supervisor, balancing helpdesk coordination duties with team leadership. You will the support the Helpdesk Team in managing and delivering subcontractor, engineering, operational & project works, covering a portfolio of 35 NHS buildings across the North West & London areas, to provide maximum value and excellent customer service to its client

• PPMs and Reactive task Completion
• One to Ones with the team
• Ensuring tasks are completed and closed down
• CAFM System
• Scheduling and Allocating Engineers
• Chasing Tasks through to completion
• Raising Purchase orders
• Reviewing and Approving invoices
• Handling Rechargeable Works
• Managing Team Inbox