897 IT Helpdesk jobs in the United Kingdom

I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Helpdesk Coordinator to join their extremely busy and growing team on a temporary basis for at least the rest of the year.

As the Helpdesk Coordinator, you'll be the first point of contact for all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.

This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc.

In this position you'd be working on a flexible/hybrid basis with their Hemel Hempstead based site - The team operate Mon-Fri and 8.30am to 5.30pm with an hour's lunch break.

Due to it initially being a temporary position, you'd be paid the hourly rate of 13.46 per hour + holiday pay which is the equivalent of the 28k salary the role would pay as a starting point.

This is a temporary-to-permanent position.

Key Responsibilities:

• Be the first point of contact for technical issues
• Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time
• Identify and diagnosing issues and problems
• Escalate unresolved problems to a higher level of support
• Acting as a point of contact to support service users and engineers reporting issues, requesting information, access, or other services
• Directing tickets to the correct department
• Create and maintain great relationship with maintenance vendors to support the maintenance SLAs
• Updating and sending out daily reports
• Managing planned downtime list
• Updating documentation throughout the day
• Dealing with problem effectively and precisely with high attention to detail

What We're Looking For:

• Experience using ticketing systems .
• Strong IT skills with a quick grasp of new systems and processes.
• Previous experience in a helpdesk, technical, or IT/engineering support role.
• Excellent communication skills - both written and verbal.
• Attention to detail and time management.
• A customer-focused mindset with the ability to multitask.
• Commercial awareness and the ability to think critically.

Why Join?

• 28k salary
• 26 days annual leave (Plus the option to buy additional days per year)
• Health Care
• Enhanced Parental Leave
• Volunteering Days
• Join a collaborative and growing team
• Opportunities for progression and skill development
• Very flexible/hybrid working

Ready to take the next step in your career?

Apply now or get in touch to find out more!

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Helpdesk Coordinator

Salary: 26,000 - 28,000 dependent on experience

Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata)

About our client:

Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support.

Job Overview:

The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients.

Key Responsibilities:

• Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.
• Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.
• Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.
• Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols.

Key Skills & Experience:

• Proven helpdesk experience ideally in facilities management or a related industry.
• Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
• Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment.
• Strong analytical skills with the ability to assess performance data and make data-driven improvements.
• Familiarity with helpdesk management software and ticketing systems.
• Strong verbal and written communication skills.
• Ability to manage and motivate a team to meet targets and deliver high-quality service.
• Knowledge of facilities management practices is desirable but not essential.

What our client offers:

• Opportunity to be part of a growing, dynamic team with potential for career development.
• Supportive and collaborative work environment.
• Professional development

IT Helpdesk - 1st to 3rd Line | People Focused MSP | 27k - 45k DOE + Bonus

We're partnered with a well-established, employee-first MSP that's built its reputation on investing in people. Their culture is supportive, collaborative, and geared towards genuine long-term development.

Whether you're just beginning your IT career or you're ready to deepen your technical expertise, this is an environment where you'll be trusted, trained, and challenged - without the high-pressure "call centre" feel. You'll be part of a close-knit team of 10, working with a wide range of technologies and clients.

What's on offer:

• 1st Line - up to 27k DOE / 2nd & 3rd Line - up to 45k DOE + bonus
• Please Note: This is a fully office based role
• Paid certifications and a clear progression path
• Wellness perks, including gym access
• Friendly culture with regular socials
• Stability - people join and stay long-term

1st Line Support:
Ideal if you're a graduate with an IT-related degree or have 1+ year's IT support experience. You'll take on day to day queries, get hands-on with Office 365 and networking, and grow your technical toolkit in a nurturing environment.

2nd / 3rd Line Support:
Best suited if you've got 2-4 years' MSP experience and can confidently handle escalations, client onboarding, and advanced troubleshooting. You'll work with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam.

What we're looking for:

• Full UK driving licence + own vehicle (site not accessible by public transport)
• Great communication skills and a customer-first approach
• Organised, proactive problem-solver
• Happy to work occasional paid overtime (common in most IT based positions!)

If you're after an MSP where people genuinely matter, and where you'll be supported to grow your skills and career, we'd love to hear from you.

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

An excellent opportunity has arisen for an Inbound Customer Support / Helpdesk Advisor within this global outsourcing provider who deliver customer care, sales, technical support, and collections services through a wide network of contact centres. They operate across Europe, North and South America, Asia, and North Africa. In the UK, they are based in the north-east area of Leeds, West Yorkshire.

About the role  
The primary purpose of the Inbound Customer Support / Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve:

• Correctly identifying if the customer is the authorised caller and apply core categorisation to any of their issues Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the training materials within the software
• Undertaking real-time account administration via an automated dialler system and bespoke database

Responsibilities:

• Maintain comprehensive notes of all customer discussions within the call log in line with current procedures
• Resolving issues raised by customers promptly
• Identify third-party issues e.g. integration issues with the software
• Handle inbound calls via the automated Dialler system
• Process data concerning account management, which implies understanding, decision-making, analysis, and good communication skills
• Active participation in all aspects of training and self-accountability for personal development and objectives
• Ensure that all company policies and processes are followed at all times, to guarantee accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable
• Collect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident"
• Additional responsibilities may be added as the needs of the business change and expand

About the hours & rewards
The role of Inbound Customer Support / Helpdesk Advisor is permanent and full time on site, 37 hours per week. Working shifts will be scheduled during the operational hours of 8:30am – 5:15pm, Monday to Friday.   There is a salary on offer of £24,825 per annum and benefits include:

• Bonus potential of up to £200 per annum ( 00 per month for 100% attendance, T&C apply)
• 25 days paid holiday plus paid bank holidays
• Long Service Awards that include an additional day of holiday (starting at 5 year mark)
• Free on-site secure parking
• Good location close to local amenities and bus services
• Eye test vouchers
• Employee Assistance Programme (Wellbeing Helpline & Resources)

About you
To be successful for the role of Inbound Customer Support / Helpdesk Advisor, you must have/be:

• A confident telephone manner with excellent communication skills
• Previous experience using different systems/software
• Experience of working in a call centre or similar environment
• A background in a customer-facing role with customer service experience
• Worked in a performance-driven environment
• Good interpersonal skills (both written and oral)
• Able to take ownership of quality, competence and results
• A positive and friendly attitude towards customers and colleagues
• Receptive to feedback and change
• The ability to work well under pressure
• Attention to detail
• Service orientated and proactive
• Highly flexible and welcomes change/improvements

How to Apply
Please note that eRecruitSmart is advertising the role of Inbound Customer Support / Helpdesk Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you.

IT Helpdesk Engineer

Business: IT Service company

Company Location: Central London

Salary: Up to 32,000

Office working: 5 days /week

All of the applicants must have an eligible visa for working in the UK.

Job description:

1st level troubleshooting with customers and assist them as their escalation point of contact.

Hands on Desktop Support.

Network and PC implementation and optimisation.

Understand and detailed planning and designing for customer's Network and PC.

Network/PC/Desktop Security element configuration including day-to-day service delivery.

Migration planning and execution. Support PC and Call Centre system (incl DC server).

Requirements:

Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.

Excellent written and verbal communication skill in English.

Japanese is nice to have.

Ability to investigate and source answers to various email and telephony enquiries about technical issues.

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.

Job Title: Helpdesk Manager
Location: Bridgend, CF31 3WT (Hybrid – flexibility required)
Hours: Full-time, 40 hours per week, Monday–Friday, 8am–5pm

About the Role
JobMatcha are seeking a proactive Helpdesk Manager to join the Vinci team to lead our multi-disciplinary helpdesk team. You will manage day-to-day operations of a busy FM helpdesk, coordinating reactive and planned maintenance jobs, ensuring service excellence, and driving performance improvements.

Key Responsibilities

• p>Manage daily helpdesk operations, ensuring efficient job logging, allocation, and completion.

• Lead and develop a team of 6 helpdesk coordinators, including recruitment, training, and performance management.

• Liaise with engineers, contractors, and clients to deliver high service standards.

• Produce operational reports, monitor KPIs, and implement improvements.

• Ensure contract compliance, accurate CAFM use, and support client review meetings.

What We’re Looking For

< i>

Proven experience managing a facilities or maintenance helpdesk (3+ years).

• Strong knowledge of CAFM systems/helpdesk platforms.

• Excellent people management and customer service skills.

• Strong communication, organisation, and problem-solving abilities.

Desirable

• Experience within railway or FM environments.

• IWFM or facilities management-related qualification.

• Familiarity with ISO standards, PUWER, or LOLER.
   

Apply Now  if you are interested.

Job Title:  Temporary to Permanent – Helpdesk Administrator

Location:  Office Based in Milton Keynes – Hybrid working available after successful passing of probation period.

Contract Type:  Temporary to Permanent

Hours:  37.5 (8am to 4pm OR 9am to 5pm)

Salary:  £14.36 – 15.38 per hour

About the Role

We are seeking a proactive and organised Helpdesk Administrator  to join our busy Care Centre team on a temporary to permanent basis . You will play a vital role in coordinating customer support activities, planning engineer routes, and ensuring smooth job completion communication.

This is an exciting opportunity for someone with strong administrative and communication skills looking to develop within a supportive and fast-paced environment.

Key Responsibilities

• Customer Contact:  Act as the first point of contact for incoming telephone and email enquiries, ensuring all job details are accurately logged into our IT systems. (Approx. 40% of the role)
li>Route Planning:  Coordinate and plan engineers' routes according to SLA requirements, ensuring efficiency and timely service delivery. (Approx. 20%)
• Team  upport:  Work closely with engineers and the parts dispatch team to ensure seamless operations. (Approx. 15%)
• Jo  Completion:  Confirm job completion and provide all necessary follow-up information to customers. (Approx. 25%)

Skills & Competencies

Essential:

• Minimum 3 y ars' professional experience in an administrative or customer support role
• Stro g time management skills
Good geographical knowledge of the UK and Northern Ireland
• Con ident communication skills and a proactive mindset

Technical Proficiency:

• Ou look – Basic

Core Competencies:

• nitiative and problem-solving
< i>Willingness and ability to learn quickly
• ssertiveness and confidence in handling issues
• lear and professional communication

Why Join Us?

• pportunity to move into a permanent role based on performance
• Frie dly and supportive team environment
• raining and support provided to help you succeed

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application. 

I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Helpdesk Coordinator to join their extremely busy and growing team on a temporary basis for at least the rest of the year.

As the Helpdesk Coordinator, you'll be the first point of contact for all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting.

This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc.

In this position you'd be working on a flexible/hybrid basis with their Hemel Hempstead based site - The team operate Mon-Fri and 8.30am to 5.30pm with an hour's lunch break.

Due to it initially being a temporary position, you'd be paid the hourly rate of 13.46 per hour + holiday pay which is the equivalent of the 28k salary the role would pay as a starting point.

This is a temporary-to-permanent position.

Key Responsibilities:

• Be the first point of contact for technical issues
• Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time
• Identify and diagnosing issues and problems
• Escalate unresolved problems to a higher level of support
• Acting as a point of contact to support service users and engineers reporting issues, requesting information, access, or other services
• Directing tickets to the correct department
• Create and maintain great relationship with maintenance vendors to support the maintenance SLAs
• Updating and sending out daily reports
• Managing planned downtime list
• Updating documentation throughout the day
• Dealing with problem effectively and precisely with high attention to detail

What We're Looking For:

• Experience using ticketing systems .
• Strong IT skills with a quick grasp of new systems and processes.
• Previous experience in a helpdesk, technical, or IT/engineering support role.
• Excellent communication skills - both written and verbal.
• Attention to detail and time management.
• A customer-focused mindset with the ability to multitask.
• Commercial awareness and the ability to think critically.

Why Join?

• 28k salary
• 26 days annual leave (Plus the option to buy additional days per year)
• Health Care
• Enhanced Parental Leave
• Volunteering Days
• Join a collaborative and growing team
• Opportunities for progression and skill development
• Very flexible/hybrid working

Ready to take the next step in your career?

Apply now or get in touch to find out more!

Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.