10,895 IT Operations jobs in the United Kingdom

Job Responsibilities:

1. Self-pickup Point Operation and Cost Control Responsible for the layout and site selection of self-pickup points; coordinate with warehousing and distribution teams to ensure timely goods delivery. Manage inventory at self-pickup points, monitor data throughout the entire self-pickup process, conduct regular reviews and optimize operational plans. Reduce costs in the process by optimizing resource allocation and establish standardized self-pickup business procedures.
2. Customer Service and Experience Optimization Liaise with the customer service team to collect user feedback, formulate rectification measures, promote upgrades to self-pickup services, and track the closure of issues. Effectively control the user complaint rate and improve user satisfaction with self-pickup services.
3. Team Development and Management Lead the self-pickup business team, clarify job responsibilities such as the number of self-pickup points to be expanded, order fulfillment rate, and cost control targets. Organize regular team training to enhance team execution.
4. Promoting System Innovation Collaborate with the technical team to propose optimization requirements for the self-pickup business system, such as efficiency of self-pickup code verification, real-time inventory synchronization, and user arrival reminders, and promote the implementation of digital tools. Research innovative industry models, explore new scenarios for self-pickup services, and enhance business competitiveness.

Job Requirements:

1. Priority is given to majors in logistics, supply chain, data analysis, and urban planning.
2. At least 5 years of experience in managing logistics or self-pickup business teams, with familiarity in site selection, inventory turnover, and distribution coordination.
3. Possess strong structured thinking and cross-departmental coordination skills; able to accurately capture user needs, identify and analyze problems, and formulate solutions.
4. Have excellent data analysis capabilities and proficiency in logistics management systems (e.g., WMS, TMS) as well as tools such as Excel and BI.

• Monitoring network performance and availability, identifying and resolving network issues proactively.
• Configuring, installing, and maintaining network hardware and software, including routers, switches, firewalls, and VPNs.
• Troubleshooting network connectivity, performance, and security incidents.
• Implementing network changes and upgrades according to established procedures.
• Developing and maintaining network documentation, including diagrams, configurations, and standard operating procedures.
• Ensuring network security measures are in place and effective.
• Participating in on-call rotation to provide 24/7 support for network incidents.
• Collaborating with other IT teams to resolve cross-functional issues.
• Testing and validating new network technologies and solutions.
• Providing technical support to internal users and customers for network-related issues.
• Optimising network performance and capacity planning.
• Staying current with industry trends and best practices in network engineering.

• Manage and lead the network operations team, providing guidance, training, and performance management.
• Oversee the day-to-day operations of the company's network infrastructure, ensuring high availability and performance.
• Develop and implement network monitoring, maintenance, and troubleshooting procedures.
• Respond to and resolve network incidents and outages promptly, minimizing impact on services.
• Ensure the security of the network infrastructure, implementing and enforcing security policies.
• Plan and execute network upgrades, enhancements, and deployments.
• Manage vendor relationships and oversee the procurement of network hardware and software.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Monitor network performance metrics and identify areas for optimization and improvement.
• Collaborate with other IT departments to ensure seamless integration and operation of services.

• Monitor and maintain the integrity and performance of complex telecommunication networks.
• Respond to network incidents and outages, providing timely and effective troubleshooting and resolution.
• Implement network changes and upgrades following established procedures and best practices.
• Analyze network data to identify potential issues and areas for optimization.
• Collaborate with cross-functional teams, including field technicians and customer support, to resolve network problems.
• Develop and maintain network documentation, including diagrams and operational procedures.
• Participate in on-call rotations to provide 24/7 network support.
• Test and validate new network configurations and hardware.
• Ensure network security policies and protocols are adhered to.
• Contribute to the continuous improvement of network operations processes.

• Proven experience in network operations, monitoring, and troubleshooting in a telecommunications environment.
• Strong knowledge of IP networking protocols (TCP/IP, BGP, OSPF), routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios).
• Familiarity with wireless technologies and mobile network infrastructure (2G, 3G, 4G, 5G) is advantageous.
• Excellent analytical and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Good communication and interpersonal skills.
• Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
• Experience with scripting languages (e.g., Python, Bash) for automation is a plus.
• Resilience and the ability to perform under pressure during critical incidents.

• Monitor network performance and availability using various monitoring tools (e.g., SNMP, NetFlow).
• Respond to network alerts and incidents, diagnosing and resolving issues in a timely manner.
• Perform routine network maintenance, configuration updates, and patch management.
• Implement network changes according to established change control procedures.
• Troubleshoot connectivity issues, network outages, and performance degradations.
• Collaborate with senior engineers on network design and capacity planning.
• Document network configurations, procedures, and troubleshooting steps.
• Participate in on-call rotation for emergency network support.
• Ensure network security best practices are followed.
• Assist in the deployment and configuration of new network equipment.
• Liaise with vendors and service providers for issue resolution and support.

• A degree in Computer Science, Telecommunications, or a related IT field, or equivalent practical experience.
• A minimum of 3 years of experience in network operations or a similar IT support role.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching.
• Experience with network monitoring tools and network management systems.
• Familiarity with various network hardware vendors (e.g., Cisco, Juniper) and their configurations.
• Knowledge of wireless networking technologies is a plus.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills, especially for remote collaboration.
• Ability to work independently and manage time effectively.
• Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.

• Monitor network performance and availability across all systems, identifying and resolving any issues proactively.
• Perform routine network maintenance, including software updates and hardware checks.
• Troubleshoot and resolve network connectivity, performance, and security issues.
• Implement network changes and configurations according to established procedures.
• Ensure the security and integrity of the network infrastructure.
• Respond to network alerts and incidents in a timely manner.
• Document network configurations, procedures, and troubleshooting steps.
• Collaborate with other IT teams, including systems administrators and support staff, to resolve complex issues.
• Participate in capacity planning and network growth initiatives.
• Stay current with emerging network technologies and best practices.

• Proven experience in network operations or network engineering.
• Strong understanding of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and switching technologies.
• Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
• Familiarity with network security principles and best practices.
• Experience with firewall management and VPN technologies.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and teamwork abilities.
• Relevant industry certifications such as CCNA, CCNP, or equivalent are highly preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related field is desirable.
• Ability to work independently and manage tasks effectively in a remote setting.