298 IT Professionals jobs in the United Kingdom
2025-0220 Network Engineering Installation Support (NS) - THU 14 Aug EXTENDED
Posted 13 days ago
Job Viewed
Job Description
BIDDING INSTRUCTIONS
A) Price
Bidders shall submit a price for each of the individual Not-to-Exceed prices indicated in Part II – Statement of Work, Section 4. Deliverables and Payment Milestones (D01, D02, D03).
B) Technical Proposal
Bidders shall submit a proposal clearly providing the following information: CVs and attestation of the assigned resource(s) for the project. Each CV shall contain accurate contact details for reference person(s) for each of the listed professional experiences relevant to this Statement of Work
Deadline Date: Thursday 14 August (was Monday 11 August 2025)
Requirement: Voice Technician Project Support
Location: Yeovilton, Somerset, UK
Full Time On-Site: Yes
Time On-Site: 100%
Period of Performance: 2025 BASE: from 15 September 2025 until 31 December 2025 with possibility to exercise the following option:
• 2026 Option:1 January 2026 until 30 June 2026
Required Security Clearance: NATO Secret
1. INTRODUCTION
NATO Communications and Information Agency (NCIA) CIS Support Element (CSE), located in YEOVILTON (UK) is responsible for the installation, operation, maintenance and support of assigned communications and information systems to their operational partner, Joint Electromagnetic Warfare Core Staff (JEWCS).
2. OBJECTIVES
The main objective of the statement of work is to deliver support services to the customer (JEWCS) in three NCIA services by augmenting the existing CSE Yeovilton staff.
3. SCOPE OF WORK
The Contractor’s personnel will provide continuous service support in an office alongside three other CSE Yeovilton staff.
The effort will be for installation and configuration of Ethernet switches, followed by rack installation, cabling, network monitoring and some service desk support.
SERVICE DETAILS
D01. LEG008 Support
Outcomes:
• Accurate and compliant configuration management using provided tools such as Cablesolve and PatchManager
• Accurate compliance with NATO security directives, policies and guidelines (provided on site)
• Continuously improve and enhance allocated systems, as directed.
• Respond to assigned IT tickets.
• First-level, Second-Level & Third-Level IT support related to assigned systems.
• Upgrade, maintain and enhance assigned network equipment.
D02. LEG007 Support
Outcomes:
• Accurate and compliant configuration management using provided tools such as Cablesolve and PatchManager
• Accurate compliance with NATO security directives, policies and guidelines (provided on site)
• Continuously improve and enhance allocated systems, as directed.
• Respond to assigned IT tickets.
• First-level, Second-Level & Third-Level IT support related to assigned systems.
• Design, install and configure new networks as required.
D03. LEG002 Support
Outcomes:
• Accurate and compliant configuration management using provided tools such as Cablesolve and PatchManager
• Accurate compliance with NATO security directives, policies and guidelines (provided on site)
• Continuously improve and enhance allocated systems, as directed.
• Respond to assigned IT tickets.
• First-level, Second-Level & Third-Level IT support related to assigned systems.
• Upgrade, maintain and enhance assigned network equipment.
• Install and configure firewall
• Assist with installation of Enterprise Wifi system throughout facility.
Sprint planning, execution and review processes, which are detailed below:
1. Sprint Planning:
Objective: Plan the objectives for the upcoming sprint
Kick-off meeting: Conduct a monthly meeting with the contractor personnel to plan the objectives of upcoming sprints and review contractor`s manpower to meet the agreed deliverables.
Backlog Review: Review and prioritise the backlog of tasks, issues, and improvements from previous sprints.
Assess each payment milestone cycle duration of one calendar month. State of completion and validation of each sprint status and sign off sprints to be submitted for payment as covered below.
2. Sprint Execution:
Objective: contractor personnel to execute the agreed “sprint plans” with continuous monitoring and adjustments if necessary
Progress Tracking: Contractor to track and share the status of the sprint deliveries and any risks / issues.
Quality Assurance / Quality Check: The contractor shall ensure that the quality standards agreed for the sprint deliverables are maintained throughout the sprint.
Quality Control: NCIA will perform the quality control of the agreed deliverables and provide feedback on any issues.
3. Sprint Review:
Objective: Review the sprint performance and identify areas for improvement.
At the end of each sprint, there will be an optional meeting with contractor personnel to review the deliverables and outcomes against the acceptance criteria.
Define specific actions to address issues and enhance the next sprint.
4. Sprint Payment:
Progress on the above deliverables will be checked and approved on a per sprint basis.
For each sprint to be considered as complete and payable, the contractor personnel must report the outcome of their work during the sprint by email at the end of each day. The format of the email will be provided NCIA.
The payment of each sprint will be depending upon the achievement of agreed acceptance criteria for each task, defined at the sprint planning stage.
If the contractor fails to meet the agreed acceptance criteria for any task, the NCIA reserves the right to withhold (partial) payment for that sprint.
Invoices shall be accompanied by a Delivery Acceptance Sheet (DAS), signed by the contractor and the project manager, and shall follow the payment milestones.
Each sprint has a duration of one week. The content and scope of each sprint will be agreed during the sprint‐planning meetings.
4. DELIVERABLES AND PAYMENT MILSTONES
The following deliverables are expected from the work in this Statement of Work:
1) Complete the activities/tasks agreed in each sprint meeting as per the section above.
2) Produce sprint completion reports (format: e-mail update), which include details of activities performed and the list of the deliverables of the week.
3) The contractor personnel will participate in the daily reporting and planning activities (daily stand-ups)
4) Payment schedule will be according to the payment milestones upon completion of the respective sprint. Upon completion and validation of each sprint and at the end of the monthly milestone, following the acceptance of the sprint report.
5) The Purchaser (NCIA) reserves the right to exercise a number of options of one or more sprints based on the same deliverables, at a later time, depending on the project priorities and requirements, at the following cost: for base year (2025) at the same cost, for 2026 (1 JAN to 30 JUN) the Price Adjustment Formula will be applied in accordance with paragraph 6.5 of the Framework Contract Special Provisions.
6) The payment shall be dependent upon successful acceptance of the sprint report and the Delivery Acceptance Sheet (DAS) – (annex A).
7) Invoices shall be accompanied with a Delivery Acceptance Sheet (annex A) signed by the contractor and the NCIA POC.
The Contractor’s personnel will deliver the following core activities as per the schedule below:
D01 LEG008 Support: Completion Deadline Daily
D02 LEG007 Support: Completion Deadline Daily
D03 LEG002 Support: Completion Deadline Daily
The service is executed in sprints with every sprint requiring 3 deliverables as described above.
Each sprint is planned for 5 days.
2025 BASE: 15 September 2025 to 31 December 2025
BASE 2025: max 15 Sprints containing all deliverables in section 3 & 4 (Number of sprints is calculated considering a starting date 15 September 2025. This will be adjusted based on actual starting date)
Payment Milestones: Upon completion of each consecutive fourth sprint and at the end of the service. Completion of each milestone shall be documented in a Certificate of Acceptance (Annex A), signed for acceptance by the Purchaser has authorized point of contact and the Contractor’s personnel.
2026 OPTION: 1st January 2026 to 30th June 2026
Deliverable D01: Price per sprint will be determined by applying the price adjustment formula as outlined in CO-115786-AAS+ Special Provisions article 6.5.
Deliverable D02: Price per sprint will be determined by applying the price adjustment formula as outlined in CO-115786-AAS+ Special Provisions article 6.5.
Deliverable D03: Price per sprint will be determined by applying the price adjustment formula as outlined in CO-115786-AAS+ Special Provisions article 6.5.
BASE 2025: max15 Sprints containing all deliverables in section 3 & 4 (Number of sprints is calculated considering a starting date 15 September 2025. This will be adjusted based on actual starting date)
Total NTE per full sprint: Will be determined by summing up D01 to D03 prices (EUR)
Payment Milestones: Upon completion of each consecutive fourth sprint and at the end of the service. Completion of each milestone shall be documented in a Certificate of Acceptance (Annex A), signed for acceptance by the Purchaser has authorized point of contact and the Contractor’s personnel.
5. COORDINATION AND REPORTING
The Contractor personnel shall participate in daily status update meetings, sprint planning, sprint retrospectives and other meetings, in person, according to line manager’s instructions.
For each sprint to be considered as complete and payable, the Contractor’s personnel:
• Will inform the NCIA Line Manager at least daily to report whether there were any issues with delivering the services.
• Must report the progress of his/her service and any impediments to the line manager by email daily.
• Shall report verbally the service completed during the sprint review and then in writing within three (3) days after the sprint’s end date. The format of this report shall be a short email to the NCIA line manager mentioning briefly the service executed during the sprint.
At the end of each fourth consecutive sprint, the Contractor personnel shall deliver Certificate of Acceptance (Annex A) for Purchaser approval and signature for each resource providing services under this SoW.
6. SCHEDULE
The BASE period of performance starts no earlier than 15 September 2025 and will end no later than 31 December 2025
If the 2026 option is exercised, the period of performance is 1 January 2026 to 30 June 2026.
7. SECURITY
The security classification of the services delivered will be up to NATO SECRET.
The measurement of all the deliverables for this service contract will be considered NATO UNCLASSIFIED.
The Contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance. NCIA reserves the option to have this increased to CTS.
A security clearance at the right level is required for the contractor(s) undertaking these services.
This security clearance must be in place by the start date of the contract.
8. CONSTRAINTS
All the deliverables provided under this statement of work will be based on NCIA templates or agreed with the line manager.
All documentation will be stored under configuration management and/or in the provided NCIA tools.
9. PRACTICAL ARRANGEMENTS
The Contractor’s personnel will be required to provide the service 100% on site at NCI Agency location Yeovilton, Somerset, UK, BA22 8HT.
NCIA Recognised Business hours/Holidays: NCIA - Yeovilton, Somerset, UK official holiday schedule applies and will be provided to the Contractor’s personnel.
NCIA Yeovilton, Somerset, UK Hours of Operations: Service must be delivered from 08:30 to 17:00 GMT (excluding 12:15 – 12:45) (15:00 GMT on Fridays) on Mon-Fri (excluding NCIA staff holidays).
Contractor Furnished Services: Contractor shall furnish everything required to perform the contract except for the items specified and covered under NCIA Furnished Property and Services below.
NCIA Furnished Property and Services: Office space and desk; Access to relevant networks and environments will be provided by NCIA.
The service depicted in this SOW is expected to be carried by a SINGLE PERSON.
There may be requirements to travel to other sites within NATO for completing these tasks. The expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.
The service provider will execute under the direction and guidance of the CSE Yeovilton Head or their designated representative.
10. QUALIFICATIONS
[See Requirements]
Requirements
10. QUALIFICATIONS
Experience and Education Requirements for the Contractor’s Personnel:
- Has a security clearance at the required level (NATO SECRET), provided by the national security organization valid from the first day of work and covering the period of the contract.
- Ability to work independently and manage multiple tasks simultaneously.
- Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments.
- Excellent written and verbal communication skills, capable of conveying complex technical information in a user-friendly manner. Able to produce configuration documentation.
- Demonstrated ability to handle stressful situations with calmness.
- Strong analytical skills, capable of quickly identifying issues and determining the most efficient resolution.
- Minimum 5 years working as a Network Engineer.
- CISCO CCNP certified as minimum. (JNCIP certification is also acceptable)
- COMPTIA Security+ certificate (or equivalent).
- Intermediate Microsoft Excel skills – min. 2 years.
- Intermediate Windows OS 10/11 system administrator experience – min. 2 years
- Intermediate experience using network monitoring tools such as WhatsUpGold – min. 2 years
- Advanced experience configuring iSCSI – min. 2 years
- Advanced experience with CISCO Wifi – min. 3 years
- Intermediate experience of laying CAT5 and Fibre cabling – min. 4 years
- Intermediate experience using Patch Manager infrastructure management software (or equivalent) – min. 1 year
- Intermediate experience managing power distribution within server racks – min 3 years
- Intermediate experience racking IT equipment – min. 3 years
- Language Proficiency: Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (2); Reading (3); and Writing (2) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level)
Associate, Platform Engineering, Network
Posted 2 days ago
Job Viewed
Job Description
The Associate is responsible for the design, implementation, maintenance, and support of the Bank's platforms and software solutions.
The Associate plays a critical role within the squad, taking a lead on designing, developing and optimising EBRD's infrastructure and software solutions within their own value stream.
The Associate provides guidance to individual contributors, and works closely with other multi-functional teams and business product owners, to deliver high quality, product aligned services, that meets our users'needs.
The role may involve leading small projects and the individual is expected to be proficient in software design and ability to implement CI/CD pipeline, Infrastructure as Code (IaC) or technologies within their specialism
Accountabilities & Responsibilities
Simplify to amplify:
Working within the squad and across other multi-disciplinary teams, the Associate openly questions complexity within and across teams and aims to simplify. The Associate works with business Product Owners to challenge current processes and requests which add no real value and is open to similar challenges from others. The Associate adopts and role models a "progress over perfection" approach across the team to emphasize the importance of continuous and incremental improvements.
Act decisively, commit fully:
The Associate is comfortable taking swift decisions within their sphere of responsibility and instils trust in others to encourage them to take their own. The Associate understands the power of the team and the need to support decisions made, even when these may not be ones they would personally make. The Associate recognises that enabling the team to take swift decisions more efficiently, increases EBRD's agility and our ability to deliver value quicker.
Listen well and speak up :
The Associate helps to create a continuous learning and growth culture where each team member feels safe to share their different perspectives and people do not fear being judged. They encourage and facilitate dialogue and share feedback positively, constructively and respectfully. They role model these behaviours.
Collaborate smartly :
The Associate takes an active role in establishing and encouraging a collaborative culture across a squad, mentoring new team members and fostering productive working relationships with peers in other multi-disciplinary teams. The Associate builds close relationships with critical business Product Owners and SMEs and constantly seeks to improve the delivery of services to the Business.
Engineering Excellence :
The Associate brings in-depth knowledge and experience and uses this to enable others within the team to be successful, though remains humble and is proactive in keeping updated with the latest technologies, tools and best practices within their field. The role will mentor and guide less experienced engineers, fostering a culture of technical excellence, innovation and learning. The role will work with colleagues to understand business needs, design optimal engineering architectures and ensure engineering quality throughout the lifecycle.
Agile Ways of Working :
The Associate is an established agile practitioner and will help the squad to adopt Agile Ways of Working. The role will build and maintain high-performing teams focused on delivering continuous value to our business whilst enabling teams to learn how to adopt an adaptive and iterative approach using experimentation and metrics to help learning and continuous improvement.
Managing cost and budget:
The Associate will follow the appropriate tooling to track time and effort. The Associate will not be directly responsible for budget management however would be responsible for effectively managing the value from technology and delivery partners.
Quality at our core :
The Associate ensures that technical excellence and a quality assurance mindset are embedded with their own and the team's work. This involves a strong focus on automation and use of industry best practices such as Test Driven Development to embed the mindset of accountability across the development lifecycle.
Secure First :
The Associate actively promotes and ensures engineering activities are fully aligned with EBRD Cyber and IT Security policies and procedures, and works to embed a DevSecOps culture and working practices. Working closely with IT security, engineering peers and architecture, the role will ensure that key security controls, toolchain automation, and risk/threat analysis is carried out at every stage of the work done by the team.
Drives User Experience :
The Associate ensures that services which are being developed and supported are based on user needs, which are captured in user stories and acceptance criteria. This helps keep users at the centre of engineering efforts, and enables teams to align with established user journeys and user experience goals, in support of business requirements.
Knowledge, Skills, Experience & Qualifications
Education and Qualifications
Networks -Network Security
Technology experience in this area includes but is not limited to: • Perimeter Security, including firewalls, intrusion detection/ prevention (IDS/IPS), anti-malware and threat prevention (Check Point, Palo Alto Networks and Cisco). • Cloud network security (Check Point and Microsoft Azure). • Web Application Firewalls (WAFs) - SaaS / on Prem / Azure. • SSL VPNs. • Secure Access Service Edge (SASE). • Macro and micro network segmentation and tagging. • Load balancing, including Global Server Load Balancing (GSLB). • Network Access Control (NAC) covering 802.1x, profiling and MAB. • Wi-Fi security (encryption / authentication / IPS). • RADIUS and TACACS authentication. • PKI infrastructure / certificate deployment and operation.
What is it like to work at the EBRD?
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
The EBRD environment provides you with:
- Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;
- A working culture that embraces inclusion and celebrates diversity;
- An environment that places sustainability, equality and digital transformation at the heart of what we do.
Diversity is one of the Bank's core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.
Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
Job Segment: Embedded, Cloud, Testing, Sustainability, Network Engineer, Technology, Energy, Engineering
Technical Support
Posted 1 day ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 4 days ago
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 10 days ago
Job Viewed
Job Description
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
- Effective Management of disposals that go through their Hub as per contract
- Triage and perform hardware.
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
52,000 - 59,000+
+ Industry Leading Package & Benefits
+ Private Medical and Insurances
+ Career Defining Progression
Location:
West Midlands - Easy commutable areas include Shrewsbury, Telford, Stafford, Wolverhampton, Bridgnorth, Codsall, Walsall and other local locations - Staffordshire / Shropshire / Worcestershire.
Ideal Candidate Background:
An experienced technical support engineer with an electrical / electronic bias and an in-depth understanding of precision technologies in scientific, industrial, manufacturing, laser, medical equipment or similar industries.
The Role:
This is a vital role within the technical engineering division of a world renowned manufacturing and precision engineering organisation. You will be an integral contact working directly with customers to diagnose and resolve technical issues alongside offering further engineering insight to improve the performance of high precision engineering machinery, systems and processes.
Typically your work will involve electrical / electronic issues, however as this equipment is very much multifunctional, aspects of mechanical engineering awareness will apply.
You will be based from the manufacturing facility in the West Midlands but on occasions be required to travel to customer sites in the UK for more in depth analysis, troubleshooting and project related engineering work.
You will be rewarded with a superb package; including an industry leading basic salary and comprehensive remuneration package that you can expect from one of the UK's leading and award winning employers.
Candidate Requirements:
Firstly, you will be an excellent troubleshooter, problem solver and talented self-motivated engineer who is driven by providing superb technical support to customers. You will take pride in your work and be someone who is always looking for improvements, better ways of working with customers and providing insight to engage a "right first time" and "prevention is better than cure" ethos.
Living in the West Midlands or being in a position to relocate to this area, you will have engineering qualifications to support your experience and ideally be electrically or electronically biased (however all multiskilled backgrounds will be considered).
Suitable industry experience includes scientific, high precision, laser, printing, coating, medical equipment, industrial manufacturing and or similar sectors.
This is without doubt acareer defining job opportunity for an engineer looking to work for the best, earn the best and have the best possible progressive future ahead of them. Apply now for an immediate interview.
Technical Support Officer
Posted 1 day ago
Job Viewed
Job Description
15.06 per hour
Monday - Friday (Full Time)
Based in Brislington
Temporary - until the end of the year currently (can extend)
Tate are working with a local authority in their search for a Technical Business Support Officer. You would be providing technical and administrative support to their busy Responsive Maintenance Team.
Key Tasks:
- Coordinate a complex area and take ownership and responsibility for end-to-end processes and assist in the development & delivery of day-to-day operations
- Deliver technical business support services to internal and external customers
- Contribute to the work of the team to ensure quality outputs, carry out support where required, promote ideas for ways of working/team development to improve outputs.
- Responsible for any operational issues and escalated issues
Skills / experience:
- Proven time management skills to prioritise work to complete tasks to conflicting demands and tight deadlines
- Ability to work with minimum supervision and as part of a team to deliver work to agreed targets and standards
- High level of accuracy and attention to detail
- Proven experience of working in a customer service environment and can demonstrate excellent interpersonal, listening skills and telephone manner
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Be The First To Know
About the latest It professionals Jobs in United Kingdom !
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Technical Support Specialist (Ex-Forces / Avionics / Electro-Mechanical)
30,000 - 34,000 + Excellent Training & Development, Significant Progression Opportunities + Monday to Friday + Days + Great Company Benefits
Manchester & Surrounding Areas: Stockport, Eccles, Pendlebury, Prestwich, Failsworth, Openshaw, Longsight
Are you from the forces or an ex-forces background with hands on engineering experience? Are you looking to join a well-established global company that truly invests in its people through extensive training and clear progression pathways?
On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business.
The company is a highly respected manufacturer with a strong reputation both in the UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth.
You will engage directly with clients to resolve technical queries and complaints related to Mechanical, Electrical, and Hydraulic products. You'll play a key part in maintaining customer satisfaction and driving continuous improvement.
This position is ideal for someone with a background in technical support who is eager to become a key part of a forward-thinking company, offering excellent career progression and industry-specific training.
Ex-Forces Engineers encouraged to apply (RAF / REME / Army / Navy etc.)
The Role:
- Technical Support / Mechanical, Electrical/Electronics, Hydraulics / Technical Solutions
- Working closely with clients to resolve issues and enquiries for Technical Products
- Full specialist training and options for progression
- Fully on-site position
The Candidate:
- Experienced dealing with technical problems
- Experience in a client focused role
- Looking to progress and develop within a growing company
- Forces/Ex-Forces Engineering Background
BBBH (phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Herman at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £34K +£3500 shift allowance
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.
•Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
•Familiarity with MOD systems and equipment support
•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:
•Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
•Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
Desirable Experience
•Experience in Customer Service and Network Operations
•Technical Engineering background
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Technical Support Advisor
Posted 1 day ago
Job Viewed
Job Description
Technical Support Advisor
Location: Uxbridge
Salary: £27,000 to £0,000 per annum
Are you a technical whizz with a passion for problem-solving?
A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.
Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!
What You’ll Be Doing:
• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers
Who We’re Looking For:
• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment
What to Do Next:
If you're interested in this opportunity, apply today and send us your CV.
Know someone perfect for the role? Refer a friend and earn a £100 voucher when they secure a rmanent position!
Due to high application volumes, if we have not contacted you within 48 hours, please assume your application has been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.
Keywords: Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.