89 IT Professionals jobs in Croydon

Are you looking to kickstart a career in tech and customer support? CareLineLive is offering an exciting opportunity for a motivated trainee to join our friendly, growing team! No previous experience in software support is required - just a passion for helping people, a willingness to learn, and confidence using a computer.

About Us

CareLineLive is a cloud-based software platform designed to help home care agencies run more efficiently and deliver better care. We’re a passionate, award-winning team who believe in making a real difference - and having a bit of fun along the way!

Our software supports care providers with scheduling, rostering, and mobile apps for carers. With increasing demand, we’re expanding our support team and are ready to train the right person for this vital role.

What You’ll Be Doing As a Customer Software Support Assistant

You’ll be the friendly voice and helpful guide for our customers. Don’t worry - we’ll provide full training and mentoring to get you up to speed.

Key Responsibilities:

· Respond to customer queries by phone and email in a friendly, helpful manner.

· Help new customers get started with our platform.

· Explain how to use features in a clear, easy-to-understand way.

· Work with our team to solve problems and improve the customer experience.

· Contribute to our help centre by writing useful guides and how-to.

What We’re Looking For:

· A positive, can-do attitude and eagerness to learn.

· Confidence using computers and learning new software.

· Strong written and verbal communication skills.

· Friendly, patient, and good at listening.

· Self-motivated and organised.

Nice to Have (but not required):

· Any previous experience in customer service (retail, hospitality, volunteering etc.)

· Interest in technology or the care sector.

· Basic knowledge of tools like email, chat, or spreadsheets.

Why Join Us?

· Full on-the-job training and ongoing support.

· Friendly team environment.

· Make a real difference by supporting those who care for others.

· Modern office in Slinfold with free parking and good coffee.

How to Apply We’d love to hear from you! Please send us:

· A short cover letter or CV telling us a bit about you, your experience (even from school, college, or other jobs), and why this role interests you.

· Any relevant qualifications or certificates (if you have them — not essential).

Join CareLineLive and start your journey in software support — we’ll help you grow every step of the way.

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE:

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

Senior Application Specialist (Endur) – Energy Trading | London

X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.

Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.

The role

You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.

Key Responsibilities

• Hands-on support for commodity trading and live position applications during trading hours
• Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
• Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
• Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
• Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
• Provide global support across multiple regions and time zones

Key Requirements

• 10+ years in IT, with 5+ years in energy trading / CTRM
• Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
• Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
• Knowledge of the North American Gas & Power trade lifecycle
• Strong CTRM application support expertise and workflow knowledge
• Familiarity with Risk, P&L, P&L attribution
• Programming skills (Java, .Net, or similar); OpenJVS a plus
• Database/SQL knowledge and troubleshooting ability
• Collaborative, motivated, and adaptable with a global mindset

A competitive package is on offer, with details available during the initial stages of the interview process.

Are you looking to kickstart a career in tech and customer support? CareLineLive is offering an exciting opportunity for a motivated trainee to join our friendly, growing team! No previous experience in software support is required - just a passion for helping people, a willingness to learn, and confidence using a computer.

About Us

CareLineLive is a cloud-based software platform designed to help home care agencies run more efficiently and deliver better care. We’re a passionate, award-winning team who believe in making a real difference - and having a bit of fun along the way!

Our software supports care providers with scheduling, rostering, and mobile apps for carers. With increasing demand, we’re expanding our support team and are ready to train the right person for this vital role.

What You’ll Be Doing As a Customer Software Support Assistant

You’ll be the friendly voice and helpful guide for our customers. Don’t worry - we’ll provide full training and mentoring to get you up to speed.

Key Responsibilities:

· Respond to customer queries by phone and email in a friendly, helpful manner.

· Help new customers get started with our platform.

· Explain how to use features in a clear, easy-to-understand way.

· Work with our team to solve problems and improve the customer experience.

· Contribute to our help centre by writing useful guides and how-to.

What We’re Looking For:

· A positive, can-do attitude and eagerness to learn.

· Confidence using computers and learning new software.

· Strong written and verbal communication skills.

· Friendly, patient, and good at listening.

· Self-motivated and organised.

Nice to Have (but not required):

· Any previous experience in customer service (retail, hospitality, volunteering etc.)

· Interest in technology or the care sector.

· Basic knowledge of tools like email, chat, or spreadsheets.

Why Join Us?

· Full on-the-job training and ongoing support.

· Friendly team environment.

· Make a real difference by supporting those who care for others.

· Modern office in Slinfold with free parking and good coffee.

How to Apply We’d love to hear from you! Please send us:

· A short cover letter or CV telling us a bit about you, your experience (even from school, college, or other jobs), and why this role interests you.

· Any relevant qualifications or certificates (if you have them — not essential).

Join CareLineLive and start your journey in software support — we’ll help you grow every step of the way.

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.   

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.  

We are looking for a Technical Support Analyst to work full time on the internal systems across the Democracy and Governance Division.  Reporting to the Divisional Head of Cloud Operations.   

The role is within the Democracy and Governance Division who deliver timely and high-quality software and services to customers across many industry and local government sectors. This role is primarily responsible for supporting end-users in resolving technical problems and responding to technical incidents, requests and change requests, resolving problems in a timely manner. 
 

Responsibilities: 

• Ensures that all requests for support are dealt with according to set standards and procedures. 

• Diagnoses incidents and problems according to agreed procedures. Investigate root cause of incidents and seeks resolution.  

• Work closely with the others in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds. 

• Uses initiative to solve problems in a systematic, disciplined, and analytical manner. 

• Responsible for supporting IT services to a high standard ensuring data security, availability, and integrity of business data.  

• Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.  

• Perform physical activities on-site where necessary (for example, Tape Rotations, Cable patching, replacing hardware components). 

• Perform any task deemed necessary by the line management to maintain smooth running of support. 

• Receive and handle complex technical requests and resolve them in a timely and accurate manner, escalating where necessary. 

• Demonstrate timely, accurate and professional, verbal and written, communication skills. 

• Identify opportunities for automation of tasks. 

• Liaise with Civica business units and 3rd parties to ensure a seamless resolution of incidents and problems as required. 

• Systems monitoring for potential capacity, performance and security issues and setting up of automated alerts 

• Proficient in working with industrial print management systems and print spooler software and services, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments. 

• Proficient in working with scanning systems and forms recognition software, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments. 

• Assist with the deployment of division specific client applications and software, and provide support in troubleshooting any issues that may arise during or after implementation. 

• Demonstrates proficiency in troubleshooting Windows operating systems, including imaging and reimaging devices when required. 

• Good understanding of data security, network security, systems security & security controls 

Requirements 

• Experience of working within a direct end user facing environment  

• Good understanding of ITIL Process and procedures 

• Windows Server 2016 / 2019 / 2022 

• Microsoft Active Directory, LDAP, DNS and DHCP 

• Microsoft Distributed File System 

• Microsoft Active Directory Users and Groups 

• Microsoft ACL’s and Security Groups 

• Microsoft Office Suite 

• Windows Print Services and Management 

• Windows Security and Patch Management 

• Administration of Microsoft Active Directory, DNS and Group Policy  

• Excellent understanding of IT software security concepts, systems, & controls 

• Monitoring and maintaining computer systems, networks and printers, troubleshooting systems and network problems, diagnosing and solving software faults.  

• Strong organization, communication, analytical, decision-making skills.  

• Ability to document technical systems  

Why You'll Love Working with Us   
  
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.   
  
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:  
  

Benefits  

Time Off & Work-Life Balance  

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!  
Days of Difference – Up to 3 extra days off for volunteering.  
  

Financial Well-being & Security  

Pension Contributions – 5% employer match to support your future.  
Income Protection – Up to 75% salary cover for long-term illness.  
Life Assurance – 4x salary tax-free lump sum.  
Critical Illness Cover – £25,000 lump sum (extendable to dependents).  

Health & Perks  

Private Medical Insurance – Fast access to private healthcare.  
Health Cash Plan – Claim back physio, therapies & more.  
Dental Insurance – Cover for routine & emergency care.  
Affinity Groups – Join employee-led communities.  
Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.  

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.  

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.  

To provide essential technical and administrative support to the Southwark Cleaning management team and contribute to the effective organisation and coordination of resources across the Cleaning, Grounds Maintenance, and Tree Services teams. The postholder will support service delivery by handling a range of administrative tasks, contributing to internal communications, and liaising with internal departments and external contractors.

Ensuring compliance with Health & Safety in the workplace

Supporting Performance Management and working in line with Investors in People principles

Promoting and adhering to Equal Opportunities and Managing Diversity policies

Maintaining a high standard of Customer Care in all communications and interactions

Participating in Quality Initiatives to drive continuous improvement

Upholding responsibilities under the Data Protection Policy and maintaining confidentiality