41 IT Professionals jobs in Croydon

Technical Support Advisor
Location:  Uxbridge
Salary:  £27,000 to £0,000 per annum

Are you a technical whizz with a passion for problem-solving?

A fantastic opportunity has become available for a Technical Support Advisor  to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.

Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!

What You’ll Be Doing:

• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers

Who We’re Looking For:

• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment

What to Do Next:

If you're interested in this opportunity, apply today and send us your CV.
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Keywords:  Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.

Disrepair Technical Support Officer - Housing Association (North London)
Rate: 27.53 per hour (via umbrella)
Contract: Rolling 3-6 months
Working Pattern: 3-4 days on-site, 1-2 days from home

We're seeking a Disrepair Technical Support Officer to join a dynamic housing association based in North London . Working closely with the Disrepair Lead, you'll play a vital role in supporting the effective delivery of the disrepair service.

Key Responsibilities:

• Compile reports and monitor KPIs

• Manage and route disrepair queries appropriately

• Monitor service delivery, collect contractor data, and ensure value for money

• Collate and present information clearly for a range of audiences

• Act as the key contact for contractors and frontline staff

• Resolve issues and support ongoing service improvements

• Provide general administrative support to the disrepair team

This role requires excellent communication, strong organisational skills, and the ability to work flexibly in a fast-paced environment.

Previous experience working in a housing or property team is required.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

My client is a recognised leader in smart building technologies, driving innovation in the built environment. They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions.

This is an exciting chance to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working.

What You'll Be Doing:

• Lead, coach, and develop a team of BMS support engineers.

• Manage escalation of complex technical issues across various BMS platforms.

• Deliver both remote and on-site technical support as needed.

• Prioritise and allocate workload, ensuring support SLAs are met.

• Collaborate with clients and internal teams to deliver best-in-class service.

• Maintain thorough documentation and support the growth of internal knowledge bases.

• Keep up to date with the latest BMS technologies and share insights with the wider team.

What You'll Bring:

• Strong technical background in Building Management Systems and HVAC.

• Leadership or mentoring experience in a technical environment.

• Hands-on knowledge of building automation protocols such as BACnet, Modbus, DALI, or KNX.

• Excellent communication, problem-solving, and organisational skills.

Desirable Experience:

• Experience with BMS platforms such as Trend, Tridium, Schneider, Desigo CC

• Certification or formal training in BMS or HVAC control systems.

• Familiarity with energy management systems or smart building technologies.

• Understanding of IT networks and cybersecurity in building automation.

Why Join?

• Hybrid Working - Achieve work-life balance with flexible arrangements.

• Pension Plan - Generous contributions of up to 10%.

• Time Off - 26 days holiday + bank holidays, with buy/sell options.

• Bonus Scheme - Annual bonus based on company performance.

• Development - Ongoing training, including leadership and technical development.

• Team Culture - Join a collaborative, forward-thinking team delivering cutting-edge building solutions.

Technical Support Engineer - Heating

Technical Support Engineer required for a global heating organisation that continue to grow. As such, they are looking for an engineer to come off the tools into a support role, visiting customer sites around the South East. This is a great opportunity for a gas engineer, heating engineer, heat pump engineer, mechanical engineer or building services engineer wit.

Yapily is on a mission to enable innovative companies to create better and fairer financial services for everyone, through the power of open banking.

In the fast-paced world of FinTech open banking, where innovation meets financial services, we are looking for a new Senior Technical Support Engineer to support clients on our API driven payment and data products.

We are connected to thousands of banks, across Europe and beyond, and provide real-time, secure access to financial data, enabling our customers to build the next generation of financial products and services. Your role will be to deliver exceptional technical customer support finding ways to uplevel and enhance our processes and tooling to deliver faster and better solutions to meet both our customer needs and our strategic goals. 

You will have a strong focus on business & customer needs, but also be technically minded, and have the ability to communicate effectively technical analysis findings. You will be working across our product portfolio allowing you to learn and become a recognized expert in our product offering. You will be flexible and eager to learn, embracing new challenges with enthusiasm and a readiness to engage to support our customers.

Join us in shaping the future of open banking, and making a real impact in the financial industry.

Learn more:

Main responsibilities include:

• Provide exceptional technical guidance to customers on our products.
• Liaise with customers and internal experts to ensure appropriate and timely action is taken, consistently driving towards solution
• Prioritise and manage multiple open issues in our helpdesk.
• Supporting customers of all sizes and industries to make the best use of our APIs.
• Support major incidents as the communication lead
• Support customers as they manage their accounts and bank integrations on our online portals. 
• Provision of clear step-by-step technical help, both written and verbal.
• Ensure Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery.
• Advocate & Lead for our customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams

What we would love, in addition:

• Assist & Mentor Technical Support Representatives with difficult cases
• Ensure the Knowledge documentation is available and reviewed periodically
• Ensures delivery of excellent customer service through fast and accurate processing of cases, communication and coordinating with other departments to resolve inquiries.
• Lead Major Incidents when required
• Assists management in ensuring performance goals are met.

Requirements

• Methodological approach to problem-solving
• Technically agile - Can operate with pace
• Clear and empathetic communication skills
• Autonomous & Proactive 
• Initiative to tackle problems that are not only client-facing
• Enthusiasm for growing in a changing fast-paced industry
• Demonstrate a desire for continuous learning and professional development
  

Preferred:

• Familiarity with RESTful APIs and Postman collections
• Experience in a Fintech or SAAS B2B company
• Looker/Big Data Queries 
• Automation Tooling/Logic building, or QA/Testing Experience (Beginner to Intermediate)

If you think you might be a good fit for us, and are keen to have a career in a fast-growing Fintech, please reach out and apply.  

Benefits

• 25 days holiday a year (plus bank holidays) in the UK, other applicants subject to country guidelines  
• We also offer an additional one days holiday after 1 years service up to the value of 5 days over 5 years 
• We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year - Nomad Working 
• We offer enhanced Paternity and Maternity leave
• Comprehensive Private Medical Insurance through BUPA
• Comprehensive and tailored mental health support through an award winning provider
• Company Pension Scheme 
• £200 annual Learning and Personal Development budget
• £00 work from home set up allowance, which you can put towards your home office
• Cycle To Work Scheme 
• Access to many discounts through the Yapily Benefits Hub
• Employee Referral Scheme  which offers £1 0 per employee referral
• We have a monthly social budget to support getting together over pizza

As a Technical Support Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will be tasked with supporting customers by answering questions and resolving issues related to Corcentric software solutions. 

This key position reports to the Sr. Manager, Customer Support within our Global Client Services team. We’re a dedicated, down-to-earth group in a growing global organization offering plenty of opportunity. We look forward to adding you into the mix! 

As a Technical Support Specialist, you’ll be responsible for: 

• Responding to incoming customer support requests, both technical and non-technical, via phone and email in a professional and timely manner 
• Mitigating customer confusion or frustration through effective, patient communication 
• Utilizing resources and tools effectively for troubleshooting and researching issues to identify root cause and resolution. 
• Supporting, documenting, prioritizing, and tracking incidents reported by customers 
• Escalating cases to senior resources and following documented escalation procedures 

• Acquiring and maintaining knowledge of relevant products, service offerings, and support policies to provide accurate solutions 
• Being the “voice of the customer” by gathering and conveying feedback internally regarding product improvement and enhancement customer suggestions 
• Achieving high levels of customer satisfaction 
• Actively participating in a team environment, including collaborating with cross-functional teams and management throughout Corcentric 
• Developing an extensive knowledgebase of Corcentric applications 

Requirements

You’ll need to have: 

• Experience in customer support or technical support, with excellent rapport and relationship-building skills 
• Exceptional customer service skills, a passion for technology along with strong troubleshooting skills 
• Good understanding of software applications and SaaS platforms 
• Excellent verbal and written communication skills, with a service-oriented attitude 
• Strong problem solving and analytical skills 
• Reliability, along with a strong work ethic 
• Demonstrated ability to multitask, remain organized and prioritize between multiple projects 
• High proficiency with Windows applications (Excel, Word, PowerPoint) 
• Ability to speak and write in both French and English

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)  

It's great if you also have:

• 2-3 years of experience in customer service or technical support
• Research and database experience a strong plus (EDI, SQL)