108 IT Professionals jobs in Telford

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
li>The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks

Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.

• Competitive Annual Salary.
• Opportunity to work for a stable and growing business
• Addition holiday, pension scheme, free car parking, 37 hour week (Monday - Friday).

The Role:

The Technical Support Engineer will play a vital role in the company.

• Prepare tool drawings using CAD software for CNC cutting and press knives
• Interpret and create technical drawings with precision
• Provide site support to contractors and customers as needed
• Investigate and report customer complaints, agreeing on corrective actions
• Assist the Technical Manager with daily operations and complex technical enquiries
• Lead research and development projects, including testing and product trials
• Support the Technical Department with various tasks, including customer communication and trade exhibitions

The Candidate:

The ideal candidate for the Technical Support Engineer role will possess:

• Experience with AutoCAD and Solidworks
• An Engineering Degree or equivalent
• Strong IT skills, including Microsoft Office, AutoCAD, and Solidworks
• Ability to read and produce technical drawings
• Strong team ethic and motivation

Our client is a well-established company known for its commitment to quality and innovation. They focus on delivering exceptional products and services to their customers, ensuring that all operations align with high-quality standards. The company values efficiency, safety, and customer satisfaction, making it a great place for professionals to grow and thrive.

If you are interested in roles such as Technical Support Specialist, CAD Engineer, Product Development Engineer, Customer Support Engineer, or Engineering Support Specialist, this Technical Support Engineer position could be a great match for your skills and experience.

(phone number removed)

Are you an engineer with a flair for problem-solving, technical drawings, and customer support? Our client is looking for a Technical Support Engineer to join their growing team. This is a fantastic opportunity to play a key role in delivering high-quality manufactured products from concept through to production - ensuring client specifications are met on time, within budget, and to the highest standards.

• Preparing tool drawings using CAD software (AutoCAD/SolidWorks) and calculation methods for CNC cutting and press knives.

• Interpreting and creating detailed technical drawings.

• Providing hands-on support to contractors and customers on-site as needed.

• Supporting the Technical Supervisor with day-to-day operations, including responding to customer technical enquiries of varying complexity.

• Leading research and development of innovative new products, including reverse engineering, testing, product trials, and chairing development meetings.

• A degree (or equivalent) in Engineering.

• Proficiency in AutoCAD or SolidWorks .

• Strong technical problem-solving skills with the ability to interpret and communicate technical specifications.

• A proactive approach with the confidence to support clients both in-house and on-site.

• A competitive salary package.

• The chance to work on exciting R&D projects.

• Career growth in a supportive technical environment.

• Exposure to a variety of industries and engineering challenges.

If you're looking for a role where your technical expertise, creativity, and problem-solving skills will be valued, this could be the perfect next step in your career. E-mail or call Callum on (phone number removed) /

Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.

• Competitive Annual Salary.
• Opportunity to work for a stable and growing business
• Addition holiday, pension scheme, free car parking, 37 hour week (Monday - Friday).

The Role:

The Technical Support Engineer will play a vital role in the company.

• Prepare tool drawings using CAD software for CNC cutting and press knives
• Interpret and create technical drawings with precision
• Provide site support to contractors and customers as needed
• Investigate and report customer complaints, agreeing on corrective actions
• Assist the Technical Manager with daily operations and complex technical enquiries
• Lead research and development projects, including testing and product trials
• Support the Technical Department with various tasks, including customer communication and trade exhibitions

The Candidate:

The ideal candidate for the Technical Support Engineer role will possess:

• Experience with AutoCAD and Solidworks
• An Engineering Degree or equivalent
• Strong IT skills, including Microsoft Office, AutoCAD, and Solidworks
• Ability to read and produce technical drawings
• Strong team ethic and motivation

Our client is a well-established company known for its commitment to quality and innovation. They focus on delivering exceptional products and services to their customers, ensuring that all operations align with high-quality standards. The company values efficiency, safety, and customer satisfaction, making it a great place for professionals to grow and thrive.

If you are interested in roles such as Technical Support Specialist, CAD Engineer, Product Development Engineer, Customer Support Engineer, or Engineering Support Specialist, this Technical Support Engineer position could be a great match for your skills and experience.

(phone number removed)

Are you an engineer with a flair for problem-solving, technical drawings, and customer support? Our client is looking for a Technical Support Engineer to join their growing team. This is a fantastic opportunity to play a key role in delivering high-quality manufactured products from concept through to production - ensuring client specifications are met on time, within budget, and to the highest standards.

• Preparing tool drawings using CAD software (AutoCAD/SolidWorks) and calculation methods for CNC cutting and press knives.

• Interpreting and creating detailed technical drawings.

• Providing hands-on support to contractors and customers on-site as needed.

• Supporting the Technical Supervisor with day-to-day operations, including responding to customer technical enquiries of varying complexity.

• Leading research and development of innovative new products, including reverse engineering, testing, product trials, and chairing development meetings.

• A degree (or equivalent) in Engineering.

• Proficiency in AutoCAD or SolidWorks .

• Strong technical problem-solving skills with the ability to interpret and communicate technical specifications.

• A proactive approach with the confidence to support clients both in-house and on-site.

• A competitive salary package.

• The chance to work on exciting R&D projects.

• Career growth in a supportive technical environment.

• Exposure to a variety of industries and engineering challenges.

If you're looking for a role where your technical expertise, creativity, and problem-solving skills will be valued, this could be the perfect next step in your career. E-mail or call Callum on (phone number removed) /

Technical Support Engineer – Design Engineer – Construction – Roofing 

Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.

As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:

• Liaising with clients and internal departments with regards to specifications and regulations.
li>The ability to read and alter Technical drawings.
• Creating and collating technical data specification for internal and external use.
• Responding to customer enquiries and complaints.
• Preparing drawings in AutoCAD.
• Supporting members of the Technical team with advice and knowledge.
• Being involved with Product Development.
• Preparing tool drawings.
• Site visits where needed.
• Other duties as required.

The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.

The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.

In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.

Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks

• Lead, mentor, and motivate a team of technical support engineers.
• Oversee the daily operations of the technical support department, ensuring service level agreements (SLAs) are met.
• Manage incoming support requests via various channels (phone, email, ticketing system).
• Act as a primary point of escalation for complex technical issues.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Identify trends in support issues and provide feedback to the product development team for improvements.
• Implement and refine support processes and procedures to enhance efficiency and customer satisfaction.
• Train new support team members and conduct ongoing training for existing staff.
• Monitor support team performance and provide regular feedback and coaching.
• Ensure adherence to company policies and security protocols.
• Contribute to the strategic planning of the customer support function.

• Proven experience in a technical support role, with at least 2 years in a team lead or supervisory capacity.
• Strong technical aptitude with a solid understanding of software, hardware, networking, and operating systems.
• Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent problem-solving and diagnostic skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively train and mentor technical staff.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Experience in developing and improving support processes.
• Familiarity with ITIL best practices is a plus.
• Ability to work effectively in a hybrid model, balancing remote and office-based duties.

Are you an Electrical Apprentice or you have completed an apprenticeship, however seeking an office based role with excellent career prospects? The Sales & Technical Support role will allow you to blend your technical expertise with sales acumen to deliver outstanding service. No qualification but good Electrical knowledge.we would still like to hear from you! With a focus on professional growth, collaboration, and a supportive work environment, this position is perfect for someone looking to make a tangible impact in the industry. We are looking for in-depth Electrical knowledge/qualification and excellent interpersonal skills, the starting salary is £30k plus excellent company benefits and progression available. The company invest within their team and the business and have won awards for being a great place to work. Opportunities within this business are rare due to excellent retention and this is a great opportunity for someone who wants a long term career. 

What You Will Do:

- Respond to technical enquiries, ensuring each query is tracked and resolved promptly with comprehensive advice.

- Handle incoming calls professionally, directing them to appropriate staff or addressing customer needs.

- Expand customer interactions by identifying potential leads and recording them accurately.

- Provide timely responses to price and availability requests, ensuring customer satisfaction.

- Follow up on literature requests and manage generic email queries efficiently.

- Make proactive sales calls, capturing leads and ensuring timely follow-ups to maximise opportunities.

What You Will Bring:

- A background in Electrical Engineering or experience in a technical internal sales role.

- Proficiency in using software tools like CAD, EPLAN, or Clip X Engineer.

- Strong communication skills and the ability to build rapport with customers.

- Excellent IT skills, particularly in Excel and Word, with knowledge of CRM databases.

- A proactive, organised, and team-oriented approach to work.

This role plays a vital part in advancing the company's mission of delivering exceptional technical support and sales solutions. By fostering strong relationships with internal and external teams, you will contribute to increasing sales revenue and enhancing customer satisfaction. The company values collaboration, innovation, and a commitment to excellence, making this a fantastic opportunity to grow your career.

Location:

This role is based in Telford, offering a convenient and accessible location for your professional journey.

Interested?:

Don't miss out on this exciting opportunity to become a Sales & Technical Support Engineer. Apply today and take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Junior IT Support Technician

Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.21 per hour Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are available and have the correct accreditations or degree level in this sector   please apply online and one of our consultants will get back to you asap