40 IT Service Transition jobs in the United Kingdom

Role Title: Service Transition Manager
Location: Knutsford, Hybrid, 2-3 day onsite
Duration: Until 29 April 2026
Rate: 500 per day - PAYE via Umbrella Only

Role Description:
As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level.

Primary Responsibilities:

• Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
• Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
• Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
• Responsible for gathering and articulate service requirements
• Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
• Championing agile ways of working, growing and promoting IT service management best practices
• Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.

Technical Skills & Competencies:

• 5+ years of working in an IT service environment within a complex and diverse organisation
• Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
• Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise)
• Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
• Strong understanding of ITIL Incident, Change & release management and service continuity processes
• Strong analytical skills with data driven approach and ability to grasp technical design
• Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
• Ability to train team members and stakeholders and pass on best practice procedures in IT service management
• Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
• Experience of Service Acceptance Criteria.
• Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
• Ability to work across and manage a large number of stakeholders.
• Excellent written/verbal communication skills
• Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed.

Desirable:

• Bachelor's degree in information technology, Computer Science or a related discipline.
• Previous experience/ track record of working in Financial Services Industry.
• ITIL Certification and ITIL Service Transition-certified
• DevOps and ServiceNow experience
• Self-starter, capable of working independently
• Experienced in the use of the Microsoft Office toolset
• Collaboration with outsourced and / or external development partners
• Understanding of scalable architecture patterns and client / backend systems design
• An appreciation of project and programme governance activities required in a large regulated financial services firm

Role Title: Service Design & Transition Manager

Duration: 6 month contract

Location: Telford, Hybrid 2/3 days onsite

Rate: up to 493.76 p/d Umbrella inside IR35

Role purpose / summary

You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process.

The role aim is to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.

You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation.

You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.

You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards

Specifically, the role objectives will be:

• Development of Support Model and Diagrams for components being delivered by Client project teams
• Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client's support model
• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for client teams are managed
• Coordinate your own client SD&T tasks and activities
• Ensure that the client support model is complete, tested and signed off before service go live
• Provide a point of escalation for client SD&T operational issues and risks
• Ensure operational sign-off of client SD&T artefacts at appropriate governance boards and technical reviews
• Facilitate the review and approval of support process tests across client teams

Key Skills/ requirements

Required Skills:

• Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
• Happy to listen actively and draw conclusions.
• Weekly reporting to seniors about assigned projects
• Use of a defined toolset to support all of the processes.
• Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
• Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
• Negotiation and ability to challenge/question
• Self-reliance and ability to work independently with supervision.

Optional Skills:

• Experience of providing a service to customers.
• Risk awareness
• Mix of project and service mentality
• Excel/Office/PowerPoint
• Project experience

Qualifications:

• Ideally EM foundation; training will be given to achieve ITIL4 foundation.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Service Design & Transition Manager

Initial 6 month contract (likely to extend)

Portsmouth 1-2 days a week onsite

c530 a day (inside IR35)

We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work.

The Programme is in place to ensure the organisation has the best chance possible of protecting its IT and Assets, and to minimise the risk of Cyber-attacks compromising the Business or its data which has a number of initiatives in order to reduce the risk of Cyber-attacks impacting the business.

Some of the initiatives will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services.

The Service Transformation Lead will own the migration of any new or changing service smoothly into a fully supported, live operation and will work with the Cyber Programme team to:

• Deliver end-to-end Service Designs for the Programme
• Ensure that Service Designs are agreed at the design stage of the Programme/Projects
• Ensure those Service Designs are embedded into the overarching HLD's and DLD's
• Ensure that Service Designs and documents are delivered to time, budget and quality
• Work with IT Operations, Info Sec, Architecture and Delivery to ensure Service Designs are appropriate to requirements, and are deliverable within the Project and ongoing Operational budgets
• Working with our strategic partners to transform existing services and integrate the cyber project deliverables into service outcomes and KPI's
• Work with strategic partners, IT Ops, Procurement and the Programme Team to ensure that contractual changes are implemented smoothly and represent good value
• Where required be the SME for regulated and non-regulated tenders
• Create plans for delivery of service and transformation or transition of services
• Execution of those plans in line with the Cyber Programme plans, ensuring a smooth, timely transition into live service

We're looking for someone who can start in the next 2-4 weeks and who is willing to work onsite when required circa 1-2 days a week in Portsmouth.

Any experience of working on a Cyber Programme would be a huge advantage but is not essential.

To apply for this opportunity please send your latest CV asap.

Role Title: Service Design & Transition Manager

Duration: 6 month contract

Location: Telford, Hybrid 2/3 days onsite

Rate: up to 493.76 p/d Umbrella inside IR35

Role purpose / summary

You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process.

The role aim is to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.

You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation.

You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.

You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards

Specifically, the role objectives will be:

• Development of Support Model and Diagrams for components being delivered by Client project teams
• Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client's support model
• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for client teams are managed
• Coordinate your own client SD&T tasks and activities
• Ensure that the client support model is complete, tested and signed off before service go live
• Provide a point of escalation for client SD&T operational issues and risks
• Ensure operational sign-off of client SD&T artefacts at appropriate governance boards and technical reviews
• Facilitate the review and approval of support process tests across client teams

Key Skills/ requirements

Required Skills:

• Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
• Happy to listen actively and draw conclusions.
• Weekly reporting to seniors about assigned projects
• Use of a defined toolset to support all of the processes.
• Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
• Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
• Negotiation and ability to challenge/question
• Self-reliance and ability to work independently with supervision.

Optional Skills:

• Experience of providing a service to customers.
• Risk awareness
• Mix of project and service mentality
• Excel/Office/PowerPoint
• Project experience

Qualifications:

• Ideally EM foundation; training will be given to achieve ITIL4 foundation.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Service Design & Transition Manager

Initial 6 month contract (likely to extend)

Portsmouth 1-2 days a week onsite

c530 a day (inside IR35)

We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work.

The Programme is in place to ensure the organisation has the best chance possible of protecting its IT and Assets, and to minimise the risk of Cyber-attacks compromising the Business or its data which has a number of initiatives in order to reduce the risk of Cyber-attacks impacting the business.

Some of the initiatives will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services.

The Service Transformation Lead will own the migration of any new or changing service smoothly into a fully supported, live operation and will work with the Cyber Programme team to:

• Deliver end-to-end Service Designs for the Programme
• Ensure that Service Designs are agreed at the design stage of the Programme/Projects
• Ensure those Service Designs are embedded into the overarching HLD's and DLD's
• Ensure that Service Designs and documents are delivered to time, budget and quality
• Work with IT Operations, Info Sec, Architecture and Delivery to ensure Service Designs are appropriate to requirements, and are deliverable within the Project and ongoing Operational budgets
• Working with our strategic partners to transform existing services and integrate the cyber project deliverables into service outcomes and KPI's
• Work with strategic partners, IT Ops, Procurement and the Programme Team to ensure that contractual changes are implemented smoothly and represent good value
• Where required be the SME for regulated and non-regulated tenders
• Create plans for delivery of service and transformation or transition of services
• Execution of those plans in line with the Cyber Programme plans, ensuring a smooth, timely transition into live service

We're looking for someone who can start in the next 2-4 weeks and who is willing to work onsite when required circa 1-2 days a week in Portsmouth.

Any experience of working on a Cyber Programme would be a huge advantage but is not essential.

To apply for this opportunity please send your latest CV asap.

Location: Hybrid with 3 days per week onsite in Sheffield

Contract Length: 6 months

Rate: £500–£00/day (Inside IR35)

Start Date: Immediate preferred (2–4 week notice periods considered)

Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? If so, apply now for this new contract.

The Service Design & Transition Manager will be required to work on-site in Sheffield for 3 days per week.

This role is joining a large-scale and highly complex transformation programme, and we’re looking for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor management, major incident & problem management, and continuous service improvement.

This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running.

You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation.

Key Requirements:

• Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management)
• Experience working in complex, enterprise-level organisations as part of a large programme team
• Excellent stakeholder and vendor management skills (complex, multi-vendor environments)
• Track record of leading service transitions and continuous service improvement
• Strong experience of ITIL

The rate is dependent on skills and experience but is expected to be in the range of £500-600 er day. This contract is inside IR35.

If you're ready to make an impact and bring your expertise to a dynamic team, we’d love to hear from you.

Service Design & Transition Manager

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role,,,

• To achieve Operational Readiness by designing and implementing an appropriate Operating Model to run and maintain transformed IT services for your assigned portfolio of projects. 

• To work closely with both IT Delivery and IT Operations stakeholders to manage a controlled transition and handover of the transformed IT services from project teams to operational teams. 

• To ensure that all aspects of People, Process and Tooling are considered for building an integrated run operating model that works coherently to achieve business objectives. 

Technology Department Description: 

• Delivering world-class Technology services and solutions which underpin our trusted position as a high-profile, secure and safe operator of the National Lottery and with unquestionable integrity in a heavily regulated industry 

Service Delivery Team Description: 

• Delivering the key support process functions of Service Desk, Change/Release Management, Configuration Management and Networks. 

• Working closely with other Technology teams to ensure that National Lottery Operations are managed 24/7, 365 days a year in a secure, reliable, resilient way 

• Ensuring end-to-end service levels to our external customers and internal business users are maintained to the highest standards. 

• Delivering business changes in a controlled way, protecting our players and the business at all times whilst meeting our licence obligations. 

What you’ll be doing…  

• Developing and implementing an Operational Readiness plan 

• Defining Operating Model Strategy- including as-is op model impact analysis and defining the to-be People, Process and Tooling strategy. 

• Conducting training needs analysis for impacted teams and creating a training plan 

• Creating a detailed Operating Model Design- including team design, RACI, process workflows, SLAs/ KPIs, tooling architecture, etc.  

• Provide assurance that the technical solution incorporates the agreed non-functional requirements to ensure ongoing operational sustainability. 

• Documenting & implementing logging, monitoring and alerting requirements.  

• Estimating incremental run costs and confirming opex budgets. 

• Build the designed operating model- including resource recruitment & onboarding, training & knowledge transfer, managed service provider sourcing & contracting, creating runbooks & SOPs, tooling implementation/ configuration, etc.  

• Test the built operating model- including Operational Acceptance Testing/ Non-Functional Testing planning and execution.  

• Manage the Go-Live of the operating model through cut-over planning and execution.  

• Hypercare support planning and orchestration, immediately after go-live through service monitoring & reporting and regular status check points.  

• Produce regular status reporting for your assigned portfolio.

What experience we’re looking for…

• Strong experience and background in IT Service Management & IT Operations with a detailed understanding of a broad range of IT Service Management Practices and Operational Support Models. 

• Proven experience in achieving Operational Readiness by managing a team of diverse resources in a matrix management model through a structured operational readiness plan.  

• Experience of designing and implementing run operating models across the domains of People, Process and Tools to successfully transition IT Services from Project Delivery into IT Operations.  

• Experience of leading workshops with a diverse set of stakeholders with an objective of producing specific deliverables and/or achieving specific outcomes. 

• Broad understanding of IT Service Management and IT Ops tooling such as ServiceNow, AppDynamics, Sensu, Grafana, etc.  

• Broad understanding of Cloud technologies across IaaS/ PaaS/SaaS 

• Working knowledge of industry standard tools such as MS Visio, MS Project, MS Office, Jira and Confluence.  

• Skilled in managing relationships with diverse stakeholders and multiple vendors, fostering a collaborative environment for mutual success. 

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. 

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.