85 IT Software Sales Specialist In Uk jobs in Leicester

Job Title

Account Manager – Waste Department

Location

East Midlands, but there maybe a requirement for some National travel.

Reports To

Head of Sales (Waste)

Job Purpose

The Account Manager will be responsible for managing and developing a portfolio of waste management customers, ensuring high levels of client satisfaction, retention, and growth. This role will focus on building strong relationships, understanding customer needs, and providing solutions aligned with Ward’s waste services portfolio.

Key Responsibilities

Client Relationship Management

• Act as the main point of contact for assigned waste management accounts.
li>Develop strong, long-term relationships with clients to ensure loyalty and repeat business.
• Schedule and attend regular review meetings with clients to discuss performance, opportunities, and service improvements.

Business Development & Retention

• Identify opportunities to upsell or cross-sell additional waste services.
• Negotiate contract renewals and service agreements to ensure profitable growth.
• Work closely with the sales and operations teams to deliver tailored proposals for new and existing clients.

Service Delivery Oversight

• Liaise with operations teams to ensure service levels meet contractual commitments and client expectations.
• Proactively resolve service issues or complaints, ensuring minimal disruption and positive outcomes.
• Monitor and report on service performance and client satisfaction metrics.

Account Administration

• Maintain accurate records of customer communications, agreements, and performance data.
• Prepare monthly account reports and presentations for internal review.
• Ensure compliance with all company policies, environmental regulations, and health & safety standards.

Key Skills & Competencies

• Strong interpersonal and communication skills, both verbal and written.
• Negotiation and influencing abilities.
• Customer-focused mindset with a track record of building lasting relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness and the ability to identify growth opportunities.
• Problem-solving and conflict resolution skills.

Experience & Qualifications

• Previous experience in account management, preferably within the waste management, recycling, or environmental services sector.
• Knowledge of waste industry regulations and compliance requirements (desirable but not essential).
• Proven track record in retaining and growing customer accounts.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Full UK driving licence.

Performance Metrics

• Client retention rate.
• Revenue growth from existing accounts.
• Service level adherence and complaint resolution times.
• Customer satisfaction scores.

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. It will test you and stretch you in ways you never expected. It’s what our sales team love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?

As an Account Manager at Phocas, you’ll own and grow commercial relationships with existing customers post-onboarding (12+ months). Your focus will be driving revenue growth and retention through renewals, upsells, and expansions, in close collaboration with Customer Success Managers to ensure value delivery and uncover growth opportunities.

What you’ll do to grow fast and have fun

• Own a portfolio of existing customer accounts and drive revenue growth

• Manage renewals, identify upsell and cross-sell opportunities

• Meet and exceed monthly and annual expansion revenue quotas

• Build strategic relationships with senior customer stakeholders

• Maintain accurate and up-to-date CRM records

• Manage contracts, billing changes, credits, and procurement processes

• Lead executive business reviews (EBRs) and roadmap discussions

• Represent customer feedback in internal roadmap and pricing discussions

• Deliver forecasts and pipeline reports regularly and accurately

• Collaborate with Customer Success Managers to support product adoption and value

• Work closely with internal teams including Marketing, Support, and Product

• Stay current on Phocas products, industry trends, and customer needs

A bit about us to see if we’re your kind of good time

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20 years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status of 300 world-class humans, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Whether you want to try out new sales tactics, lead a project, champion wellness, or spend more with the kids, you’ll have our full support. As long as you’re doing what makes you happy, the rest falls into place.

Requirements

Essential:

• 3+ years in a B2B account management, sales, or customer growth role

• Proven track record of hitting commercial targets and managing renewal cycles

• Demonstration of Strong commercial acumen and negotiation skills

• Experience managing $500k+ annual books of business

• Experience working with CRM systems like HubSpot or Salesforce.

Desirabl e:

• Background in SaaS, BI, or ERP software -

• Experience with financial planning, forecasting, or reporting solutions

• Familiarity with MEDDPICC, Challenger, or similar sales methodologies

We know that fun is different for everyone. So, if you want to get creative with problem solving, lead a project, save the planet, or leave early to sweat it out in a hot yoga studio, you’ll have our full support. As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Oh! Did we mention we have an awesome set of benefits including 30 day work from anywhere policy, public holiday swap, pension, healthcare. the list goes on!

Create your happy place. Apply today!

Full job description, details about the products, role and people you’ll work with can all be found at

This role offers the convenience of remote work, but is only available to candidates based in the UK. You will have the flexibility to attend company meetings or events at our Coventry office in the Midlands and/or customer sites when necessary. To find out more, please apply and our Talent Team will get in touch to discuss this exciting opportunity further.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

No Recruitment Agencies, thank you!

Phocas Software request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by our Talent Team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.

In the event that an agency's correspondence includes a disclaimer indicating otherwise, our policy will prevail.

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