2,382 IT Specialists jobs in the United Kingdom
Technical Support
Posted 4 days ago
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Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted today
Job Viewed
Job Description
We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.
Technical Support advisor Salary: 27,500
Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)
Technical Support advisor company benefits:
-20 Days holiday + Bank holidays (rising to 25 over 5 years)
-Company parking.
-Flexible working hours.
-Pension contribution.
Technical Support advisor roles and responsibilities:
-To provide technical support through calls and email to end users and engineers/electricians.
-Dealing with all customer requests in a professional & helpful manor.
-Maintain and increase product knowledge and have a keen eye and interest in our products.
-Logging technical issues.
-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.
-Assist with product testing on possible faulty returns.
-Quotations to be sent via email to ensure a personal approach.
-Answer product related questions utilising information from data sheets and Fresh Desk
Technical Support Advisor key competencies:
-Experience in an IT support role.
-Great customer service scores.
-Attention to detail.
-Ability to prioritise a large workload.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Technical Support
Posted 14 days ago
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Job Description
Location: Columbus, OH
Duration: 12 Months
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the
Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, and uses a
knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate the agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best-in-class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking a resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate, detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in the ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high-quality end-user technical support related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem-solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast-paced work environment
• Preferred work experience in a technical support role, but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
Technical Support Engineer
Posted 1 day ago
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Job Description
Technical Support Engineer – Design Engineer – Construction – Roofing
Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.
As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:
- Liaising with clients and internal departments with regards to specifications and regulations. li>The ability to read and alter Technical drawings.
- Creating and collating technical data specification for internal and external use.
- Responding to customer enquiries and complaints.
- Preparing drawings in AutoCAD.
- Supporting members of the Technical team with advice and knowledge.
- Being involved with Product Development.
- Preparing tool drawings.
- Site visits where needed.
- Other duties as required.
The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.
The hours of work for this Technical Support Engineer’s role are Mon – Thurs 8.45am – 5pm and Fri 8.30am-4.30pm.
In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.
Keywords: Technical Support Engineer, Product Development Engineer, Design Engineer, Roofing, Construction, GRP, Staffordshire, West Midlands, Brownhills, Chasetown, Burntwood, Lichfield, Tamworth, Sutton Coldfield, Cannock, AutoCAD, ACAD, Solidworks
Technical Support Engineer
Posted 4 days ago
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Job Description
Job Title: Technical Support Engineer
Location: Hull
Salary: Up to 28,000 DOE
Job type: Permanent / Full Time - 40 Hrs. Mon-Fri
About the role:
We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.
The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of 1 years' experience working within managed services support is desirable.
The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness.
You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.
It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.
Key Requirements:
Essential
- Efficiently troubleshooting IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or remotely
- Help troubleshoot and manage the resolution of issues with the assistance of third-party vendors
- Take ownership of, prioritise and keep users informed of ticket progress
- Show excellent understanding of Cyber Security principles
- Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
- Knowledge of TCP/IP fundamentals, and network management
- Understanding of networking components (i.e. VPN, LAN, WAN, VLAN, DNS and DHCP)
- A comprehensive understanding of Microsoft Operating Systems
- Experience with industry standard firewalls (preferably SonicWALL) or equivalent
- Excellent interpersonal skills with the ability to communicate effectively at all levels
- Conversant with Microsoft 365 products
- Customer focused with outstanding customer empathy
- Hold a full UK driving license
- Ability to commute to head office: HU7 0AE
Desirable
- Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
- Experience of administering Active Directory and GPO
- Experience delivering client facing IT projects through to completion
- Microsoft Hyper-V Management
- Exposure to VOIP systems and principles
- Exposure to Web Hosting and DNS
- Exposure to Microsoft Azure
- Exposure to Apple and Linux Operating Systems
- Exposure to Remote Desktop Services
- Microsoft 365 Certified (Preferably Microsoft 365 Certified: Administrator Expert)
Benefits:
- Enhanced Pension Scheme
- 22 days annual leave (plus bank holidays and continuous service reward)
- Company commission + bonus scheme
- A company culture that promotes work life balance
- Continued learning and development
- Access to mental health support
Please click the APPLY button to send your CV and covering letter for this role.
Candidates with the relevant experience and job titles of; Senior IT Support Engineer, 2nd Line IT Support Engineer, Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, ICT Officer may be suitable for this role.
IT Technical Support
Posted 4 days ago
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Job Description
Brook Street is working with a growing client that is seeking a Client IT Technical Support person on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5.
Main duties:
To import & export client data files.
To handle data from a wide range of European clients with bespoke requirements.
To import client data files within SLA.
To ensure compliance with data protection and other regulations.
Knowledge, skills, abilities and experience:
Experience with SQL
IT Skills
Excellent verbal and written communication skills
Company Benefits:
- Free on site parking
- Pension
- Hybrid working
- Regular salary reviews
- Training and development - Progression opportunities
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Technical Support Supervisor
Posted 4 days ago
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Job Description
Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business leader.
The role is crucial in aligning the company's technical capabilities with business goals ensuring that the products are designed and manufactured/assembled to operate effectively and securely.
Candidates will need to demonstrate experience of project management and implementation, technical experience and industry best practices. They will need to show knowledge of compliance with relevant laws, regulations and industry standards.
Key candidate requirements:
Have troubleshooting skills to investigate and resolve technical issues relating to products
Provide technical support and training to other team members including sales
Support the development and implementation of new products
Ability to produce accurate bills of materials (BOMS) and standard operating procedures (SOPs)
Experience of computer aided design (CAD) and ability to produce product drawings
Basic software programming skills would be an advantage
Sound understanding of electronics
This is a site based role.
Offering a very competitive package and great working environment
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Technical Support Engineer
Posted 4 days ago
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Job Description
V7 are working with a close client in the Utilities sector who are currently seeking a Technical Support Engineer on a permanent basis.
The business are a global Pump Manufacturer and are looking for someone to come onboard to actively support the engineering service department with engineering solutions to internal and external requests.
On offer is a salary of up to 55,000 plus benefits.
Key duties:
- To design products and solutions which meet Quality and Industrial standards, Environmental and Legal requirements.
- Ensuring quality of service and compliance in legislation and standards through effective technical risk management including Health & Safety.
- The provision of accurate technical data which supports quality initiatives and right first-time practice.
- Work within the departmental policies and procedures.
- To ensure that design changes are correctly registered and updated on the various systems (Windchill, SAP) for traceability.
- To assist with providing accurate cost calculations and quotations for engineering related work.
- Achievement of department KPIs
- Host customers/end users during any witness events/visits, including hosting performance tests with technical engineers.
- Attend sites for technical survey, fault finding and offering solutions in whole pumping system.
- Technical responses to customers/vendors when necessary
- Technical decisions on component refurbishments/repairs.
To apply for this role please submit a copy of your CV.
V7 Recruitment are an equal opportunities employer and are acting as an employment agency in relation to this vacancy
Technical Support Advisor
Posted 4 days ago
Job Viewed
Job Description
Your new company Stoftware designers dedicated to providing the highest level of customer service.
Your new role We are looking for an outgoing and friendly team-player, to deliver excellent customer service to all our customers on the telephone, by email and via our website. Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?
What you'll need to succeed
- Ideally, have some experience of working in a customer service/technical support role
- Able to deliver high levels of customer care and adapt to varying customer needs
- Strong communication, interpersonal and written skills and the ability to deal sensitively with customers who have a disability
- A proactive approach to finding solutions to customer queries and challenges
- Ideally, a good knowledge of smartphones, tablets and apps and a commitment to learning and supporting our specialist software
- The ability to effectively and accurately use a range of IT systems
- A flexible and adaptable approach to dealing with a range of tasks in a busy environment
What you'll get in return The opportunity to work for a fantastic organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Automotive Technical Support
Posted 4 days ago
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Job Description
Automotive Technical Support
12 Month FTC | Full Time | Office Based | Basildon | £44k +
We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.
Key Responsibilities:
- Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone. li>Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
- Coordinate on-site field activities in conjunction with other members of the technical support team.
- Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
- Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
- Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
- Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
- Provide additional technical support to Service Zone Managers and Key Accounts where required.
Required Skills & Experience:
- Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
- Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
- Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
- Engineering qualification or equivalent relevant experience.
- Strong team player with a proactive approach and a focus on delivering high-quality customer service.
- High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.
Key Competencies:
- Excellent written and verbal communication skills.
- Proactive, assertive, and capable of working independently under pressure.
- Strong interpersonal skills and the ability to work effectively in a team-based environment.
- Structured and efficient problem-solving abilities.
- Must have the right to work in the UK.
Ready to take the next step in your career? If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!
To apply, contact Julie or Aimee at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)