14 IT Specialists jobs in Dewsbury
Technical Support Analyst
Posted today
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BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.
KEY RESPONSIBILITIES
Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication.
Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst they don’t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to):
• Broadband technologies - ADSL / FTTC / FTTP / SOGEA
• LAN Networking – Cisco / Meraki
• Firewalls – Cisco / Fortinet / Meraki
• WAN Networking – Cisco / Huawei / OneAccess
• SD-Wan – Meraki / Fortinet
• WLAN Networking – Meraki / Aruba
• Cellular Networking – Digi / Teltonika
• Routing / BGP / MPLS
• VoIP SIP Telephony solutions – Broadworks
• VoIP SIP Telephony handsets/clients - Polycom / Cisco / Cisco WebEx / Teams
• VPN / Authentication 2FA solutions – Safenet / MobilePass / Fortinet Authenticator
• Device / Environmental monitoring platforms
• Data Centre environments
Adhering to contractual SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers.
The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk.
The Technical Support Analyst will be required to keep the Customer aware of the status of the call as it progresses and contact the Customer to ensure they are happy for the call to be closed once it has been resolved.
TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL)
• Cisco CCNA
• SIP School SSCA
• ITIL Foundation (awareness essential)
HOURS OF WORK
Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours:
X 2 day shifts from 7.00am to 7.00pm
X 2 night shifts from 7.00pm to 7.00am
The above shift pattern would be followed by a 4 day rest period. Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness.
Technical Support Analyst
Posted 2 days ago
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Job Description
BACKGROUND TO THE ROLE
An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their technical career.
KEY RESPONSIBILITIES
Key responsib.
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Technical Support Engineer
Posted 7 days ago
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Technical Support Engineer
Posted 10 days ago
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Job Description
Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.
Key Job Responsibilities:
To provide technical support to end users and engineers both internally and externally.To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.To ensure prompt and accurate information is scheduled.To answer customer telephone calls ensuring internal customer service standards are met.To provide a positive experience for customers ensuring prompt and accurate information is captured.Any other reasonable requests from the line manager and SLT members.To provide support to the Service Scheduling Team when required.Embrace new customers and technologies the company adoptRequirementsEssential Requirements:
Customer focusedExcellent telephone mannerPC LiterateTeam PlayerStrong Interpersonal and communication skillsAbility to priories workloadsExceed all tasks givenBe an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliersAbility to work within a continually changing environmentWhen Kings carry out recruitment, we do so as an Equal Opportunities Employer.
BenefitsBenefits Include:
Supportive and Collaborative EnvironmentCompany Health Care PlanCompany PensionLife Insurance25 days holiday plus Bank HolidaysDevelopment OpportunitiesReferral SchemeEmployee Recognition SchemeEmployee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needsCycle to Work SchemeWagestream – Get instant access to your wages through our financial wellbeing tool.3rd Line Technical Support
Posted today
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Successful 3rd Line Support / Senior Support / Cloud Support / Infrastructure Support will need to be able to become SC Cleared and have excellent verbal and written communication skills with previous experience of working within a fast-paced environment, preferably enterprise level/ within a MSP.
Any 3rd Line Support /Senior Support / Cloud Support / Infrastructure Support who has had any previous experience of adding value to a team and used to taking escalations from the 2nd line team. 3rd Line Support / Senior Support / Cloud Support / Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management / escalations from the Service Desk,. we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call to discuss the role in more depth.
Junior Technical Support Engineer
Posted today
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Junior Technical Support Engineer (Hybrid working)
An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.
You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.
Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.
Role Responsibilities (condensed):
- Offer a high level of technical IT support to a variety of clients at second-line level
- Ensure incidents are resolved in line with SLAs
- Escalate any unresolved issues
- Ensure internal documentation is developed and maintained
- Learning and development; staying up-to-date and expanding your technical knowledge
Required experience, skills and knowledge
- Excellent customer service skills
- Keen interest in IT and Technology
- Degree in an IT field is desirable
- Full UK Driving License
Remuneration:
Salary of up to 24k-30k PA + 20% shift bonus uplift. Taking total package to circa 32k - 36K.
Excellent employment benefits package and supported learning, development and career progression.
Free parking onsite.
Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. One shift per week will be onsite, the remainder will be WFH.
1st Line Technical Support
Posted today
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Job Description
Here at Optum, we are excited to share that we are currently looking for a 1st Line Support Analyst ?to come and join our customer-driven, diligent, and collaborative team on a permanent basis.
Working with our customers, we are leading the way in the delivery of patient-centred, connected, digitally enabled health and care services. Our customers and partners are using our solutions in all health a.
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Graduate Software and Technical Support Engineer
Posted today
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We’re looking for a hands-on, technically skilled Software & Technical Support Engineer to join our client’s dynamic team. This role blends software development with engineering support and mechanical design — perfect for someone who’s equally comfortable writing code and rolling up their sleeves in the workshop.
You’ll work across product development, technical support, documentation, and customer engagement. This is an active, varied role that goes far beyond sitting behind a desk — you’ll have access to in-house tools and equipment to prototype, test, and refine your ideas. Occasional travel to customer sites and industry events adds even more variety to your day-to-day work.
Key Responsibilities
· Develop in-depth knowledge of our product range.
· Deliver technical support to customers and internal teams, including troubleshooting and phone support.
· Maintain and organize technical documentation.
· Contribute to new software tool development (preferably in Delphi or C#).
· Collaborate on product improvements and design updates with the engineering team.
· Learn and apply mechanical design tools such as SolidWorks or Autodesk Inventor.
· Prototype and test concepts using in-house workshop equipment.
· Update user manuals and assist with CE & UKCA compliance documentation.
· Support the development of our STEM-focused educational and racing product lines.
· Participate in ISO9001 audits and drive continuous improvement.
· Learn the SAGE 200 ERP system and support its integration in engineering workflows.
· Handle general IT and administrative tasks using Microsoft Office.
· Provide on-site technical support and training for customers across the UK.
· Attend trade shows and events to support technical sales and product demonstrations.
Skills & Experience
· Degree (or equivalent experience) in Software Engineering, Computer Science, or a related field.
· Proficiency in C# is preferred; other languages will be considered.
· Strong problem-solving abilities and effective communication skills.
· Interest in mechanical design and hands-on engineering (training provided).
· Experience with CAD tools like SolidWorks or Autodesk Inventor is beneficial.
· Solid IT skills, including Microsoft Office.
· Willingness to learn compliance processes (CE, UKCA) and quality systems (ISO9001).
· Comfortable with occasional UK travel.
· Self-motivated and collaborative team player.
What We Offer
· A varied role combining software, technical support, and hands-on engineering.
· Opportunities to work on real-world products with meaningful applications in education and manufacturing.
· Access to in-house tools and equipment for prototyping and testing.
· Occasional travel, keeping your work fresh and engaging.
· Training in CAD, mechanical design, compliance, and ERP systems.
· Supportive team environment with real growth potential.
· 26 days annual leave plus bank holidays.
· Contributory pension scheme with life assurance
PACS Technical Support Engineer, IT Healthcare Systems
Posted today
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Job Description
PACS Technical Support Engineer, IT Healthcare Systems
- Basic Salary £40,000 to £50,000 (Depending on Experience)
- 10% Bonus
- Benefits Package
- Genuine Opportunities for Excellent Training and Career Progression
* An excellent opportunity for a PACS Administrator or PACS Technical Support Specialist to join a global market leader of Medical Software Systems *
** Hybrid role with two days per week in the office **
PACS Technical Support Engineer, IT Healthcare Systems
Following continued growth this market-leading organisation now seeks to recruit a customer focused PACS Technical Support Engineer. In this rewarding role the successful applicant will be responsible for:
- Managing customer relationships and resolving all PACS technical support issues
- Providing support via email or phone
- Working with key healthcare informatics and medical imaging customers
- Ensuring that customer satisfaction is achieved and maintained
PACS Technical Support Engineer, IT Healthcare Systems
To be considered for this role you should be able to demonstrate one of the following backgrounds:
- PACS Technical Support Engineer
- PACS Administrator
- PACS Application Specialist
- NHS IT Support or NHS IT Engineering background
PACS Technical Support Engineer, IT Healthcare Systems
- Leader in healthcare and a well respected medical equipment and medical device software systems provider
- Impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare informatics sector and includes medical imaging software systems
- Their success is based upon a commitment to world leading design facilities, outstanding product innovation, excellent customer care and the recruitment and development of talented IT specialists
- They have a huge training budget and up to 10% of your time can be spent on personal development
This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.
PACS Technical Support Engineer, IT Healthcare Systems
Posted today
Job Viewed
Job Description
PACS Technical Support Engineer, IT Healthcare Systems
- Basic Salary £40,000 to £50,000 (Depending on Experience)
- 10% Bonus
- Benefits Package
- Genuine Opportunities for Excellent Training and Career Progression
* An excellent opportunity for a PACS Administrator or PACS Technical Support Specialist to join a global market leader of Medical Software Systems *
** Hybrid role with two days per week in the office **
PACS Technical Support Engineer, IT Healthcare Systems
Following continued growth this market-leading organisation now seeks to recruit a customer focused PACS Technical Support Engineer. In this rewarding role the successful applicant will be responsible for:
- Managing customer relationships and resolving all PACS technical support issues
- Providing support via email or phone
- Working with key healthcare informatics and medical imaging customers
- Ensuring that customer satisfaction is achieved and maintained
PACS Technical Support Engineer, IT Healthcare Systems
To be considered for this role you should be able to demonstrate one of the following backgrounds:
- PACS Technical Support Engineer
- PACS Administrator
- PACS Application Specialist
- NHS IT Support or NHS IT Engineering background
PACS Technical Support Engineer, IT Healthcare Systems
- Leader in healthcare and a well respected medical equipment and medical device software systems provider
- Impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare informatics sector and includes medical imaging software systems
- Their success is based upon a commitment to world leading design facilities, outstanding product innovation, excellent customer care and the recruitment and development of talented IT specialists
- They have a huge training budget and up to 10% of your time can be spent on personal development
This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.