8 IT Specialists jobs in Peterborough

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Role: Burner & Boiler Technical Support

Location: UK Remote / Huntingdon

Contract: Perm, full

Riello (A Carrier's company ) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company’s strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Riello is  a market leader in combustion technology. For a variety of industries, it has developed an extensive range of safe and sustainable burners, powered by blends of hydrogen or biofuels and with ultra-low NOx emissions.

About the role

The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.

• Management of Riello Ltd technical helpline
• Answering technical queries via telephone and email
• Providing technical support to Riello Ltd sales & service team
• Assisting with Riello training courses
• Assisting with technical burner specification works (hands on)
• Updating internal technical files (website)

To be successful in the role you should have:

• A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
• Good communication skills, good telephone manner
• Good computer skills ( especially MS Office)
• Ability to work under own initiative and also as part of a team
• Ability to work in challenging / fast paced environment

What we offer

• Salary based on candidate's experience
• Access to benefits central
• 25 days of holidays + bank holidays
• Stable working hours from Monday to Friday
• Life insurance
• Pension scheme
• Paid sick leave
• Opportunities for development within the company's structure

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create

an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice:

Country:

Location:

Role: Burner & Boiler Technical Support

Location: UK Remote / Huntingdon

Contract: Perm, full

Riello (A Carrier's company ) is a global leader in the design and manufacture of advanced technologies for heating and cooling in the residential, commercial, industrial and process sectors. The company’s strength is the result of its technological innovation capacities and the experience it has acquired over the years, underpinned by the expertise of its technicians, professionals and collaborators. Riello is  a market leader in combustion technology. For a variety of industries, it has developed an extensive range of safe and sustainable burners, powered by blends of hydrogen or biofuels and with ultra-low NOx emissions.

About the role

The main purpose of the position is to provide technical support to installers and engineers working with Riello's products in the areas of fault diagnostics, equipment configuration, and spare parts selection.

• Management of Riello Ltd technical helpline
• Answering technical queries via telephone and email
• Providing technical support to Riello Ltd sales & service team
• Assisting with Riello training courses
• Assisting with technical burner specification works (hands on)
• Updating internal technical files (website)

To be successful in the role you should have:

• A proven background within mechanical and electrical environment - ideally with experience of forced draught combustion and burner systems
• Good communication skills, good telephone manner
• Good computer skills ( especially MS Office)
• Ability to work under own initiative and also as part of a team
• Ability to work in challenging / fast paced environment

What we offer

• Salary based on candidate's experience
• Access to benefits central
• 25 days of holidays + bank holidays
• Stable working hours from Monday to Friday
• Life insurance
• Pension scheme
• Paid sick leave
• Opportunities for development within the company's structure

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create

an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice:

What is the job?

The ideal candidate will be expected to support our Technical Support and Sales Teams in all administrative aspects, with a focus on the coordination of technical RMAs Europe wide.

This role is based in the Thorlabs UK office.

Working Hours: Monday to Friday 8.00 am – 4.30 pm (Hybrid working available)

Key Responsibilities include but are not limited to:

• Support of our European technical support and sales teams in administrative matters
• Communicating with the customer via phone and email in CRM
• Creating quotations for special products
• Data maintenance for special articles and configurations in the ERP system
• Processing and coordination of repair, replacement, Customer supplied material and loan orders
• Coordination of repair cost estimates and QM reports between customer and repair sites
• Coordination of replacement items with manufacturing sites
• Follow up on open RMAs and provide status updates to customers
• providing cross-support to CSR teams as required

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It’s a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

• Commercial education or previous experience within Customer Support Representative role. 
• Work experience in a technical field is preferred
• An ability to provide a high standard of customer service via phone and e-mail 
• A high level of level of accuracy and attention to detail when processing orders and RMAs
• Strong familiarity with Microsoft Dynamics AX or a similar ERP system
• Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French) 
• An excellent standard of written and verbal communication skills
• Service-oriented mindset
• Problem-solving in a fast-paced, constantly changing environment
• A high attention to detail

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference: THOR-VC-713

Interview dates: First stage early June via TEAMS Video / Second stage interviews onsite early July

This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa. 

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

 The Role

The opportunity has arisen for an enthusiastic Technical Sales Support to join my clients Sales team. This is an excellent opportunity with great future prospects for an individual keen to become part of a growing sales department and with interest in the automation and control industry.

I am looking for a key member of the Sales and Marketing team who would be responsible for assisting estimators with the day-to-day production of quotations, tender information and other related aspects of the sales process.

The role is also responsible for incoming enquiries and will be expected to register the enquiry on our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout.

The Technical Sales Support role will be:

• Expected to attend site visits to better understand project requirements and also attend sales events to develop commercial awareness & network with potential customers. This is also a fantastic opportunity to gain knowledge on the technical aspects of systems integration in the water industry.
li>Expected to keep the CRM system up to date which includes the administration of enquiries, chasing of clients through email and telephone calls li>Keen and willing to gain an understanding of the project life cycle and industry standard technologies / equipment in order to be confident in assisting to produce quotations with input from the sales and engineering teams
• Assisting with other general office tasks in the sales and marketing team where necessary

Qualifications / Experience / Knowledge required

• Relevant qualifications, ideally with IT & Mathematics experience to minimum A-level (ONC/OND/HNC/HND preferred)
• Excellent knowledge and competency with Microsoft Office tools, particularly Excel is essential.
• Familiarity with MS Project and/or Visio would be advantageous
• Good literacy skills are essential
• Excellent communication skills and previous customer facing experience is preferred
• The successful individual will be able to adapt quickly, be motivated to develop and manage their own portfolio of work and be confident in communicating at all levels
• Above all candidates must be enthusiastic and willing to learn about the process automation industry and technologies
• Although my client operate a relaxed dress code in the office, this role is sometimes customer facing and requires candidates to be smart and presentable when required

The company

My client understands their continued success is down to their dedicated team, they invest time and effort in each individual; training and assisting with their personal and professional development, helping them build on their weaknesses and encouraging their strengths.They been providing complex Control Systems for Process Control, Automation and Telemetry to customers worldwide for more than 35 years.

Core skills lie in PLC, SCADA, HMI, MIS, MES, RTU, LV Assemblies, Electrical installation, control system software engineering, data acquisition and bespoke software. Their expertise in panel building and electrical installation allow them to offer a partial or more complete package when required.

 The Role

The opportunity has arisen for an enthusiastic Technical Sales Support to join my clients Sales team. This is an excellent opportunity with great future prospects for an individual keen to become part of a growing sales department and with interest in the automation and control industry.

I am looking for a key member of the Sales and Marketing team who would be responsible for assisting estimators with the day-to-day production of quotations, tender information and other related aspects of the sales process.

The role is also responsible for incoming enquiries and will be expected to register the enquiry on our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout.

The Technical Sales Support role will be:

• Expected to attend site visits to better understand project requirements and also attend sales events to develop commercial awareness & network with potential customers. This is also a fantastic opportunity to gain knowledge on the technical aspects of systems integration in the water industry.
li>Expected to keep the CRM system up to date which includes the administration of enquiries, chasing of clients through email and telephone calls li>Keen and willing to gain an understanding of the project life cycle and industry standard technologies / equipment in order to be confident in assisting to produce quotations with input from the sales and engineering teams
• Assisting with other general office tasks in the sales and marketing team where necessary

Qualifications / Experience / Knowledge required

• Relevant qualifications, ideally with IT & Mathematics experience to minimum A-level (ONC/OND/HNC/HND preferred)
• Excellent knowledge and competency with Microsoft Office tools, particularly Excel is essential.
• Familiarity with MS Project and/or Visio would be advantageous
• Good literacy skills are essential
• Excellent communication skills and previous customer facing experience is preferred
• The successful individual will be able to adapt quickly, be motivated to develop and manage their own portfolio of work and be confident in communicating at all levels
• Above all candidates must be enthusiastic and willing to learn about the process automation industry and technologies
• Although my client operate a relaxed dress code in the office, this role is sometimes customer facing and requires candidates to be smart and presentable when required

The company

My client understands their continued success is down to their dedicated team, they invest time and effort in each individual; training and assisting with their personal and professional development, helping them build on their weaknesses and encouraging their strengths.They been providing complex Control Systems for Process Control, Automation and Telemetry to customers worldwide for more than 35 years.

Core skills lie in PLC, SCADA, HMI, MIS, MES, RTU, LV Assemblies, Electrical installation, control system software engineering, data acquisition and bespoke software. Their expertise in panel building and electrical installation allow them to offer a partial or more complete package when required.