7 IT Specialists jobs in Peterborough

What is the job?

The ideal candidate will be expected to support our Technical Support and Sales Teams in all administrative aspects, with a focus on the coordination of technical RMAs Europe wide.

This role is based in the Thorlabs UK office.

Working Hours: Monday to Friday 8.00 am – 4.30 pm (Hybrid working available)

Key Responsibilities include but are not limited to:

• Support of our European technical support and sales teams in administrative matters
• Communicating with the customer via phone and email in CRM
• Creating quotations for special products
• Data maintenance for special articles and configurations in the ERP system
• Processing and coordination of repair, replacement, Customer supplied material and loan orders
• Coordination of repair cost estimates and QM reports between customer and repair sites
• Coordination of replacement items with manufacturing sites
• Follow up on open RMAs and provide status updates to customers
• providing cross-support to CSR teams as required

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It’s a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

• Commercial education or previous experience within Customer Support Representative role. 
• Work experience in a technical field is preferred
• An ability to provide a high standard of customer service via phone and e-mail 
• A high level of level of accuracy and attention to detail when processing orders and RMAs
• Strong familiarity with Microsoft Dynamics AX or a similar ERP system
• Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French) 
• An excellent standard of written and verbal communication skills
• Service-oriented mindset
• Problem-solving in a fast-paced, constantly changing environment
• A high attention to detail

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference: THOR-VC-713

Interview dates: First stage early June via TEAMS Video / Second stage interviews onsite early July

This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa. 

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Digital Workplace, Cyber Security & Networking.

Values: Open, Bold, Trusted

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program - one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

Job Description

Network Engineer - Level 2
Huntingdon, Cambridgeshire - Hybrid (2+ days per week)

The L2 Network Engineer will cover management, maintenance and support of network infrastructure, perimeter security systems and network management platforms.

Key Responsibilities:

• Supporting network and security infrastructure (LAN/WAN/WLAN/Firewalls/Application/VPN, Delivery Controllers etc.)
• Troubleshooting network issues
• VPN Management
• Firewall Policy Management
• Maintain accurate network documentation, including network diagrams, configurations, and inventory records
• Day-to-day patching, maintenance and operation of the above in secure environments
• Continual improvement of the systems based on changing demands
• Liaising with various departments within the business
• Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems

Qualifications

Skills & Experience:

Essential;

• Experience of Cisco and Fortigate Firewalls including configuration and management of Firewall rules and VPN
• Experience of enterprise DC/LAN/WAN network management
• Experience of network monitoring, troubleshooting and management tools
• CCNA certification

Interpersonal Skills;

• Articulate and a clear communicator
• Be a customer advocate
• Have the ability to converse technical terms and definitions to non-technical personnel
• Experience in report writing
• Meticulous with excellent attention to detail
• Interested in Continual Service Improvement
• Able to multitask and handle large amounts of complex information

Additional Information

• Must have the right to live and work in the UK.
• Due to our location, access to own transport is essential.
• Must meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing a full SC and NPPV3 vetting process.

Key Words:

Network Engineer - CCNA - CCNP - Fortinet - Fortigate - Firewalls - Network Analyst - Networking - Cisco - Cisco ASA - ACI - Virtual Networking - Data Centre - Data Center

We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.

*** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract ***

Internal Technical Sales Support - Agricultural Machinery Parts and Accessories

• Are you ready to join a supportive, close-knit team where your agricultural knowledge and customer focus make a real difference?

Locat.

*** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract ***

Internal Technical Sales Support - Agricultural Machinery Parts and Accessories

• Are you ready to join a supportive, close-knit team where your agricultural knowledge and customer focus make a real difference?

Location of the Job:

East of England.

Office based.

Salary and Benefits Package:

• Paying a competitive salary of £25,000 - £35,000 per year depending on experience.
• Company bonus.
• Company pension scheme.
• Company training and product support.
• The opportunity to be part of a trusted, respected, and growing brand in agriculture.
• Join a well-respected, international brand with deep roots in the agricultural industry.
• Be part of a collaborative, supportive team where your knowledge and initiative are valued.
• Enjoy a varied role with opportunities to grow your technical and commercial skills.

Additional information:

This is a permanent full-time position.

The working hours are 8:30 am - 5:00 pm Monday to Friday.

About The Company:

A specialist supplier of Agricultural Machinery Parts & Accessories.

The Job Role Details:

In this role, you'll be at the heart of our sales operation - bridging the gap between customers, our sales team, and our product experts. As Internal Technical Sales Support you'll handle technical enquiries, provide product recommendations, and ensure our customers get exactly what they need to keep their machines running at their best.

Key Responsibilities:
You will…

• Respond to incoming customer queries via phone and email, offering accurate technical advice on agricultural machinery parts.
• Support the external sales team with quotations, product sourcing, and order processing.
• Liaise with suppliers to obtain up-to-date technical and pricing information.
• Maintain accurate records of customer interactions and follow up as needed.
• Proactively build product knowledge to provide exceptional service.

Ideal Person Skills & Qualifications:
You will have / be…

• An understanding of agricultural machinery or mechanical components.
• Living within 25 miles of the office.
• Good IT skills and a confident communicator.
• Organised, detail-oriented, and able to manage multiple priorities.
• Experience in a similar role, or in the agricultural parts sector, is a strong advantage.

How to apply : Please click on the apply now button.

The Industry (Key Words): Agricultural sales jobs, parts sales jobs, agricultural parts sales jobs, office based sales jobs, internal sales jobs, agricultural machinery parts jobs, agricultural machinery parts sales jobs, technical support jobs, technical product support jobs.

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.

Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.

Our client, a well-established and growing family-run business based in Peterborough, is seeking a skilled and versatile IT Engineer / Network Engineer to join their dedicated team. This is a fantastic opportunity for someone looking to take on a hands-on role within a supportive and progressive environment.   This role is offered on a full time permanent basis, working Monday to Friday 8.45am - 5.15pm. 

Key Responsibilities

As an IT Engineer / Network Engineer, your daily responsibilities will include:

• p>Installation and maintenance of computer hardware, software, and peripherals

• Troubleshooting and resolving networking issues

• Managing system updates, data backups, and restores

• Ensuring all computer hardware is operating efficiently

• Verifying correct software licensing across all systems

• Maintaining functionality and updates of company websites

• Supporting and contributing to IT-related projects

Skills & Experience Required

To be successful in this role, you will need:

• Proven experience in a similar IT or Network Engineering role

• Strong troubleshooting skills and technical knowledge

• Ability to work independently as well as part of a team

• Excellent communication and problem-solving abilities

Benefits Package

In return, you will receive a competitive salary and a comprehensive benefits package, including:

• 31 days holiday (including public holidays)

• Free on-site parking

• Employee rewards schemes

• Cash benefits linked to life cover

• Ongoing commitment to Learning and Development

• Attendance bonus

• Complimentary tea and coffee

How to Apply

Please submit your CV to be considered. Interviews will be scheduled as applications are reviewed.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying, your details will be registered with us, and your data may be added to our database in accordance with our Privacy Policy, which can be found on our website.

Our client, a well-established and growing family-run business based in Peterborough, is seeking a skilled and versatile IT Engineer / Network Engineer to join their dedicated team. This is a fantastic opportunity for someone looking to take on a hands-on role within a supportive and progressive environment.   This role is offered on a full time permanent basis, working Monday to Friday 8.45am - 5.15pm. 

Key Responsibilities

As an IT Engineer / Network Engineer, your daily responsibilities will include:

• p>Installation and maintenance of computer hardware, software, and peripherals

• Troubleshooting and resolving networking issues

• Managing system updates, data backups, and restores

• Ensuring all computer hardware is operating efficiently

• Verifying correct software licensing across all systems

• Maintaining functionality and updates of company websites

• Supporting and contributing to IT-related projects

Skills & Experience Required

To be successful in this role, you will need:

• Proven experience in a similar IT or Network Engineering role

• Strong troubleshooting skills and technical knowledge

• Ability to work independently as well as part of a team

• Excellent communication and problem-solving abilities

Benefits Package

In return, you will receive a competitive salary and a comprehensive benefits package, including:

• 31 days holiday (including public holidays)

• Free on-site parking

• Employee rewards schemes

• Cash benefits linked to life cover

• Ongoing commitment to Learning and Development

• Attendance bonus

• Complimentary tea and coffee

How to Apply

Please submit your CV to be considered. Interviews will be scheduled as applications are reviewed.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying, your details will be registered with us, and your data may be added to our database in accordance with our Privacy Policy, which can be found on our website.