Technical Support Engineer

Cambridgeshire, Eastern Chase Taylor Recruitment Ltd

Posted 3 days ago

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Job Description

permanent

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

Support our Installers

Coach & Train Engineers in the Field

Conduct Quality Audits and ensure installations meet high standards

Root Cause Analysis (RCA) – identify issues, implement real fixes

Provide Actionable Feedback to the Business and Field Teams

Deliver Training & Mentorship for new Engineers

Sign Off Engineers’ Competence post-training

Support Large or Complex Installations as the technical lead

Help Develop Training Materials, Online Courses, and Best Practice Manuals

Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

Knowledge of garage doors, components, and installation

Skilled in troubleshooting & fault diagnosis

Experience in performance coaching and auditing

Excellent communication, especially when working remotely

Self-motivated, solutions-driven, and a team player

Passion for customer service and exceeding expectations

Why Join ?

Be part of a fast-growing, respected brand

Make a real impact on product quality and customer satisfaction

Collaborate with a passionate, expert team

Opportunities for career growth and continuous learning

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Technical Support Engineer

Cambridgeshire, Eastern £50000 Annually Evolve Talent Search Ltd

Posted 3 days ago

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Job Description

permanent

Job Title: Technical Support (Mechanical)

Reports To: Mechanical Technical Specialist

Purpose of the Role

The purpose of the Technical Support (Mechanical) role is to assist the Technical Specialist in delivering all technical and compliance responsibilities, with a focus on mechanical systems and assets. This includes supporting day-to-day operations, maintenance activities, statutory compliance, technical issue resolution, and contractor coordination.

Key Responsibilities

  • Assist in meeting technical and statutory compliance requirements, including but not limited to: pressure systems, water hygiene (L8), F-Gas, and medical gases.

  • Coordinate inspections, scheduled maintenance, and remedial works in accordance with relevant regulations and Written Schemes of Examination.

  • Serve as an Authorised Person (AP) for pressure systems, managing safe isolations and system shutdowns as required.

  • Support operational responsibilities for boiler and steam-generating plant systems.

  • Oversee and coordinate third-party mechanical contractors on-site, including water treatment, HVAC, combustion, and refrigerant management services.

  • Provide technical support to the operations team, addressing routine issues and escalating complex faults to senior technical staff.

  • Assist in the preparation and maintenance of compliance reports, documentation, and technical logbooks to ensure audit readiness.

  • Participate in compliance audits and site inspections as required.

  • Support sustainability and energy efficiency initiatives in collaboration with environmental teams.

Accountabilities

  • Responsible for the delivery of mechanical support services in line with statutory, contractual, and safety requirements.

  • Reports directly to the Mechanical Technical Specialist or designated technical authority.

Education & Training

  • Desirable: HNC or equivalent qualification in Mechanical Engineering.

  • Alternative: Time-served engineering apprenticeship or substantial relevant experience.

  • Technical qualifications and certifications in relevant areas such as:

    • Pressure Systems (AP)

    • Boiler Operation Accreditation Scheme (BOAS)

    • Legionella (L8) awareness

    • HVAC systems

Experience:

  • Demonstrated experience managing isolations and mechanical works on pressure systems.

  • Background in technical roles with mechanical responsibilities.

  • Strong problem-solving and analytical skills.

Desirable:

  • Experience in critical or regulated environments (e.g., pharmaceuticals, healthcare, data centres).

  • Involvement in RCA and CAPA investigations.

  • Experience assessing and appointing individuals for mechanical competencies.

Skills & Attributes

  • Strong communication skills, both written and verbal.

  • Client- and service-oriented, with a professional and confident approach.

  • Highly organised with the ability to prioritise workload in a dynamic, high-pressure environment.

  • Self-motivated, proactive, and committed to high standards of work and integrity.

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European Technical Support Administrator-713

Ely, Eastern Thorlabs

Posted 480 days ago

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Job Description

Permanent

What is the job?

The ideal candidate will be expected to support our Technical Support and Sales Teams in all administrative aspects, with a focus on the coordination of technical RMAs Europe wide.

This role is based in the Thorlabs UK office.

Working Hours: Monday to Friday 8.00 am – 4.30 pm (Hybrid working available)

Key Responsibilities include but are not limited to:

  • Support of our European technical support and sales teams in administrative matters
  • Communicating with the customer via phone and email in CRM
  • Creating quotations for special products
  • Data maintenance for special articles and configurations in the ERP system
  • Processing and coordination of repair, replacement, Customer supplied material and loan orders
  • Coordination of repair cost estimates and QM reports between customer and repair sites
  • Coordination of replacement items with manufacturing sites
  • Follow up on open RMAs and provide status updates to customers
  • providing cross-support to CSR teams as required

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It’s a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

  • Commercial education or previous experience within Customer Support Representative role. 
  • Work experience in a technical field is preferred
  • An ability to provide a high standard of customer service via phone and e-mail 
  • A high level of level of accuracy and attention to detail when processing orders and RMAs
  • Strong familiarity with Microsoft Dynamics AX or a similar ERP system
  • Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French) 
  • An excellent standard of written and verbal communication skills
  • Service-oriented mindset
  • Problem-solving in a fast-paced, constantly changing environment
  • A high attention to detail

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference: THOR-VC-713

Interview dates: First stage early June via TEAMS Video / Second stage interviews onsite early July

This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa. 

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

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