What Jobs are available for IT Specialists in Peterborough?

Are you an experienced leader with a passion for delivering exceptional technical support and good understanding of PLC?

Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences.

As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction.

Why join us?

• Influence strategic growth and operational performance
• Hybrid working flexibility
• Career development and succession planning opportunities
• Work with a dynamic team across residential and field service sites
• Be part of a company that values safety, integrity, and continuous improvement
   

What will you be doing?

• Develop and execute technical support strategy aligned with business goals.
• Lead, mentor, and grow a multi-regional support team.
• Oversee ticket management, escalations, and SLA compliance.
• To be the authority for formally signing off technical work the ESS team deliver
• Champion a customer-first culture and enhance self-service resources.
   

What do we need from you?

• Experience in technical support or customer success leadership roles.

• Strong understanding of support operations and best practices.
• Experience with Jira reporting tools.
• Technical background and familiarity with service-based business systems.
• Degree in Computer Science, Engineering, Business, or related field (Master’s preferred).

Apply today and help us deliver technical excellence and customer satisfaction!

UK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London)
Competitive salary () + car allowance + bonus + excellent benefits

Are you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?

Do you thrive on solving problems, supporting customers, and staying at the forefront of biomolecular innovation?
If so, this could be the perfect opportunity for you.

We are seeking a Technical Support Specialist - Imaging to join a leading global provider of advanced biomolecular imaging systems used across life sciences research. This is a home-based role with regular UK-wide travel (and occasional European trips), supporting customers across academia, biotech, and pharma sectors.

In this dynamic position, you'll combine your scientific knowledge and technical aptitude to provide expert support on sophisticated imaging instrumentation and software. You'll be responsible for installations, customer training, troubleshooting, and technical service , while also assisting the commercial team with pre-sales demonstrations and customer evaluations.

This is an exciting opportunity for someone who enjoys variety, blending science, technology, and customer interaction, while representing a company known for innovation, reliability, and scientific excellence.

• Install and verify imaging systems at customer sites, ensuring users are fully trained and confident.
• Provide on-site, phone, and remote technical support, troubleshooting and resolving technical or application issues.
• Deliver customer training and support to maximize instrument performance and user satisfaction.
• Conduct preventative maintenance and minor repairs in collaboration with the service team.
• Support sales and applications teams with product demonstrations and technical expertise.
• Proactively engage with customers, sharing feedback and insights with the wider business.

• Degree (BSc, MSc or PhD) in Biochemistry, Molecular Biology, Cell Biology, Biophysics or a related discipline.
• 2-3+ years of laboratory experience with molecular biology, proteomics, or imaging applications.
• Strong technical aptitude and hands-on experience with complex laboratory instrumentation and scientific software .
• Excellent communication skills - able to train, present, and support customers with professionalism and clarity.
• Commercial awareness and a customer-first mindset.
• Full UK driving licence and willingness to travel frequently (50-65%).

• Competitive salary, company car allowance, performance bonus , and comprehensive benefits package .
• Opportunity to work with innovative imaging systems that advance biomolecular discovery.
• Join a collaborative and supportive European team that values expertise, integrity, and customer success.
• Real career development potential within a respected global scientific technology company.

If you're passionate about science and technology, enjoy helping others, and are ready to take your career out of the lab and into the field, we'd love to hear from you.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

What is the job?

The ideal candidate will be expected to support our Technical Support and Sales Teams in all administrative aspects, with a focus on the coordination of technical RMAs Europe wide.

This role is based in the Thorlabs UK office.

Working Hours: Monday to Friday 8.00 am – 4.30 pm (Hybrid working available)

Key Responsibilities include but are not limited to:

• Support of our European technical support and sales teams in administrative matters
• Communicating with the customer via phone and email in CRM
• Creating quotations for special products
• Data maintenance for special articles and configurations in the ERP system
• Processing and coordination of repair, replacement, Customer supplied material and loan orders
• Coordination of repair cost estimates and QM reports between customer and repair sites
• Coordination of replacement items with manufacturing sites
• Follow up on open RMAs and provide status updates to customers
• providing cross-support to CSR teams as required

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It’s a hybrid role, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

• Commercial education or previous experience within Customer Support Representative role. 
• Work experience in a technical field is preferred
• An ability to provide a high standard of customer service via phone and e-mail 
• A high level of level of accuracy and attention to detail when processing orders and RMAs
• Strong familiarity with Microsoft Dynamics AX or a similar ERP system
• Very good English (B2+) skills required, good skills in another European language preferred (German, Swedish, French) 
• An excellent standard of written and verbal communication skills
• Service-oriented mindset
• Problem-solving in a fast-paced, constantly changing environment
• A high attention to detail

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference: THOR-VC-713

Interview dates: First stage early June via TEAMS Video / Second stage interviews onsite early July

This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa. 

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.

Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.

In a team providing 24/7 IT support for On-Prem and Cloud applications

As part of a dedicated, internal IT team, the Systems, Infrastructure and Network Engineer will provide full IT support for the wider organisation, including extensive IT systems found in large corporate engineering companies as well as On-Prem and Cloud provisions. Work will vary, but the team takes pride in responding quickly and efficiently to support cases escalated from helpdesks.

Due to the nature of projects, you will be expected to be onsite quickly if required, so interested applicants do need to live in Cambridge or fairly close to Cambridge (up to 1.5 hours away commute; athough in general you may only be in the office 2+ days per week). You would be expected to be on-call for out-of-hours support one-week-in-four (again being able to go into the office quickly during this time; this doesn’t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required).

Requirements:

• Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role).
• Expertise and project understanding around networking (including TCP/IP, DNS, ports and protocols, routers, latency, firewalls, VPNs etc…).
• Experience with both Windows Server systems administration (Active Directory, RADIUS, PowerShell); and Linux systems administration (Ubuntu, Apache2, OpenSSL).
• Experience with different email configurations and management (DMARC, SPF, SMTP, IMAP).

Additional experience with database administration (SQL Server, Oracle); MS 365 administration; virtual machine hosting; and Azure would be beneficial.

The role is particularly people-facing, so good communication skills and ability to translate technical jargon for non-technical audiences is important. Similarly, the ability to multitask, lead on projects and being adaptable is important.

On offer is a competitive salary with good benefits. The company provides support to employees and flexibility to accommodate work-life balance when possible.

Keywords: Network Engineering, IT Systems, On-Prem / Cloud, On-Call, Technical Support, Cambridge / Hybrid

Another top job from ECM, the high-tech recruitment experts.    

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Please apply (quoting ref: CV27483 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.