175 IT Specialists jobs in Portsmouth
Technical Support
Portswood, South East
Dynamite Recruitment
Posted 7 days ago
Job Viewed
Job Description
Technical Support (2nd Line)
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
This advertiser has chosen not to accept applicants from your region.
0
Technical Support
Portswood, South East
£27000 Annually
Dynamite Recruitment
Posted 7 days ago
Job Viewed
Job Description
Technical Support (2nd Line)
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
Salary: £27,000 plus fantastic benefits!
Location: Southampton- Hybrid working
Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.
Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.
Your key duties would include the following:
- To troubleshoot and resolve complex issues and escalations - 2nd level support
- To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
- Acting as a first point of contact for customer calls
- Use the internal system to log and update calls
- To support with software related issues
- Providing regular updates when required to relevant parties- both internally and to customers
- Acting as an escalation point to resolve and troubleshoot complex issues
- Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
- Participate in both functional and technical training
- Documenting all aspects of the work using the internal system
- Collaborate with 3rd party supplier
- To participate with client monthly meetings and reviews
- To provide support to customers from start to completion
- Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
- Support with the roll out of new software/hardware releases
- 2 years + in technical helpdesk support role.
- To be self-motivated and a contributing member of the team
- Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
- Good time management.
- Ability to work under pressure.
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Excellent Customer Service Skills
- Technical skills in SQL and database management. (preferred)
- Good understanding of Payment systems & Processes (preferred)
- Working knowledge of Windows operating systems from Windows 7 onwards
- Basic networking knowledge
- A good understanding of IT based systems
- Problem analysis/problem solving
- Must be able to communicate effectively with all levels of users.
- Great problem-solving skills and a desire to achieve
- High level of knowledge and understanding of Windows Operating Systems
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
PO1 3AX Portsmouth, South East
£28000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their customer service team. This is a fully remote position, providing essential support to users facing technical challenges. You will be responsible for diagnosing and resolving hardware, software, and network issues for customers, offering timely and effective solutions. This involves responding to support requests via phone, email, and chat, documenting all interactions accurately in the ticketing system. You will guide users through troubleshooting steps, providing clear and concise instructions. Escalating complex issues to higher-level support teams when necessary, while ensuring all tickets are resolved within established service level agreements (SLAs), is crucial. The ideal candidate will possess strong troubleshooting skills, a broad understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent customer service and communication skills are paramount, with the ability to remain calm and professional under pressure. Previous experience in a helpdesk or technical support role is required. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly advantageous. You should be a proactive problem-solver, eager to learn new technologies and continuously improve your technical knowledge. This role offers the flexibility of remote work combined with the satisfaction of helping customers overcome their technical obstacles and ensuring their satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
PO1 2AB Portsmouth, South East
£30000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is searching for a talented and customer-focused Technical Support Engineer to provide expert assistance to their user base. This role, based in Portsmouth, Hampshire, UK , will involve troubleshooting and resolving complex technical issues across a range of software and hardware platforms. You will be the primary point of contact for customers requiring technical help, ensuring timely and effective solutions are provided. Key responsibilities include diagnosing and resolving hardware and software problems, managing support tickets within a ticketing system, escalating unresolved issues to higher support tiers, and documenting solutions for knowledge base articles. The ideal candidate will possess excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. A strong understanding of operating systems, networking principles, and common IT applications is essential. Previous experience in a customer support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or ITIL are advantageous. You should be patient, empathetic, and dedicated to providing a superior customer experience. This role is fully remote, offering the flexibility to work from anywhere in the UK. You will need a reliable internet connection and a dedicated workspace. We are looking for individuals who are proactive in identifying potential issues and contributing to the improvement of support processes. This is a great opportunity to join a growing company and develop your career in technical support and customer service.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
SO14 1AA Southampton, South East
£32000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing software solutions provider, is seeking a proactive and skilled Technical Support Engineer to join their remote customer service and helpdesk team. This is a fully remote position, allowing you to work from anywhere in the UK. You will be the primary point of contact for customers seeking technical assistance with our client's software products, providing timely and effective solutions to ensure customer satisfaction.
Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving software-related issues, and escalating complex problems to senior support staff or development teams when necessary. You will document all customer interactions and resolutions accurately in the ticketing system. This role requires a deep understanding of the software, its functionalities, and common troubleshooting techniques. You will also contribute to the knowledge base by creating and updating support articles and FAQs. Proactive customer engagement to ensure smooth adoption and usage of the software will also be key.
We are looking for candidates with a strong technical aptitude and excellent customer service skills. A minimum of 2 years of experience in a technical support or helpdesk role is required, preferably within the software industry. Proficiency in operating systems (Windows, macOS), basic networking concepts, and experience with CRM or ticketing systems are essential. You should have excellent problem-solving abilities, a methodical approach to troubleshooting, and the capacity to explain technical concepts clearly to non-technical users. Strong written and verbal communication skills are a must.
The ideal candidate will be patient, empathetic, and dedicated to providing a superior customer experience. Familiarity with cloud-based applications and SaaS products is a significant advantage. You should be comfortable working independently, managing your workload effectively, and collaborating with remote team members. A genuine passion for technology and helping others is vital. If you thrive in a fast-paced, remote environment and are eager to support a growing user base, we encourage you to apply.
Key Responsibilities:
Your responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving software-related issues, and escalating complex problems to senior support staff or development teams when necessary. You will document all customer interactions and resolutions accurately in the ticketing system. This role requires a deep understanding of the software, its functionalities, and common troubleshooting techniques. You will also contribute to the knowledge base by creating and updating support articles and FAQs. Proactive customer engagement to ensure smooth adoption and usage of the software will also be key.
We are looking for candidates with a strong technical aptitude and excellent customer service skills. A minimum of 2 years of experience in a technical support or helpdesk role is required, preferably within the software industry. Proficiency in operating systems (Windows, macOS), basic networking concepts, and experience with CRM or ticketing systems are essential. You should have excellent problem-solving abilities, a methodical approach to troubleshooting, and the capacity to explain technical concepts clearly to non-technical users. Strong written and verbal communication skills are a must.
The ideal candidate will be patient, empathetic, and dedicated to providing a superior customer experience. Familiarity with cloud-based applications and SaaS products is a significant advantage. You should be comfortable working independently, managing your workload effectively, and collaborating with remote team members. A genuine passion for technology and helping others is vital. If you thrive in a fast-paced, remote environment and are eager to support a growing user base, we encourage you to apply.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve software issues and product-related inquiries.
- Document customer interactions and solutions in the ticketing system.
- Escalate complex issues to appropriate teams.
- Create and maintain support documentation and knowledge base articles.
- Ensure high levels of customer satisfaction.
- Collaborate with remote team members and contribute to team goals.
- 2+ years of experience in technical support or helpdesk.
- Strong knowledge of operating systems and common software applications.
- Excellent customer service and communication skills.
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to troubleshoot and problem-solve effectively.
- Experience with SaaS products is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
Southampton, South East
Oyster Recruitment Limited
Posted 7 days ago
Job Viewed
Job Description
Our client, a renowned industry leader in creating innovative climate solutions is seeking a skilled Technical Support Engineer to join their team. This is an exciting opportunity for a customer-focused professional to play a crucial role in delivering exceptional service and support.
On offer: Competitive base salary of up to £45,000 per annum including extensive benefits: Private Medical Insuranc.
WHJS1_UKTJ
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Specialist
PO1 3EX Portsmouth, South East
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading SaaS provider, is seeking a highly skilled Senior Technical Support Specialist to join their dedicated remote support team. This is a fully remote position, offering the flexibility to work from home anywhere in the UK. You will be the primary point of contact for complex technical issues, providing expert-level support to our diverse customer base. This role demands in-depth knowledge of our software suite, excellent troubleshooting abilities, and a commitment to delivering outstanding customer service. Responsibilities include diagnosing and resolving intricate software and hardware issues, escalating unresolved problems to engineering teams, creating and maintaining technical documentation, and contributing to the continuous improvement of our support processes. You will also play a key role in training and mentoring junior support staff, sharing your knowledge and expertise to enhance team performance. The ideal candidate will have a proven track record in technical support, particularly in a SaaS environment. You should possess strong analytical and problem-solving skills, exceptional communication abilities, and the capacity to remain calm and effective under pressure. A deep understanding of IT infrastructure, operating systems, and network protocols is essential. We are looking for a proactive, customer-focused individual who is passionate about technology and dedicated to ensuring customer satisfaction. This is a significant opportunity to join a growing company, work with innovative technology, and contribute to a collaborative and supportive remote work culture. Your technical acumen and dedication to customer success will be highly valued.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues.
- Diagnose and resolve software, hardware, and network-related problems.
- Escalate critical issues to appropriate engineering and development teams.
- Develop and maintain comprehensive knowledge base articles and technical documentation.
- Guide and mentor junior technical support staff.
- Analyze support trends and identify areas for product and service improvement.
- Collaborate with cross-functional teams to address customer needs.
- Ensure timely and effective resolution of all customer support requests.
- Contribute to the development and implementation of support best practices.
- Manage customer relationships and build trust through effective communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support role, preferably within the SaaS industry.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and networking protocols.
- Strong troubleshooting skills and experience with diagnostic tools.
- Excellent written and verbal communication skills.
- Proven ability to explain technical concepts clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage multiple priorities in a remote environment.
- A customer-centric approach with a passion for problem-solving.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Engineer
PO1 2JE Portsmouth, South East
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS provider, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated customer success team. This hybrid role, based in Portsmouth, Hampshire, UK , offers a stimulating environment where you will provide advanced technical assistance to a global client base. You will be instrumental in troubleshooting complex software issues, identifying root causes, and implementing effective solutions. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of IT systems and network infrastructure. You will also mentor junior support staff and contribute to the improvement of support processes and knowledge base content. This is a key role in ensuring customer satisfaction and product reliability.
Key Responsibilities:
Qualifications:
This role involves a hybrid working model, requiring presence in our office located in Portsmouth, Hampshire, UK , for a portion of the week, with remote flexibility for the remainder.
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and debug issues with our client's proprietary software applications.
- Collaborate with engineering and product teams to identify and resolve software defects.
- Document technical issues, solutions, and workarounds in a clear and concise manner for the knowledge base.
- Mentor and train junior technical support engineers, sharing expertise and best practices.
- Proactively identify trends in support requests and recommend improvements to products or processes.
- Manage support escalations and ensure timely resolution of critical customer issues.
- Contribute to the development of self-service support resources for customers.
- Maintain a high level of customer satisfaction through professional and efficient support interactions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common IT infrastructure.
- Experience troubleshooting web applications, databases, and cloud services.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical, problem-solving, and debugging skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively, as well as collaborate within a team.
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Customer-focused mindset with a passion for helping others.
This role involves a hybrid working model, requiring presence in our office located in Portsmouth, Hampshire, UK , for a portion of the week, with remote flexibility for the remainder.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Specialist
SO14 0AA Southampton, South East
£35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading innovator in cloud-based software solutions, is looking for a highly skilled Senior Technical Support Specialist to join their dynamic team based in Southampton, Hampshire, UK . This is a crucial role requiring deep technical expertise, exceptional problem-solving skills, and a passion for customer satisfaction. You will be responsible for providing advanced technical support to a global client base, troubleshooting complex issues, and contributing to the continuous improvement of our support processes and product documentation. The ideal candidate will have a proven ability to diagnose and resolve intricate software and hardware-related problems, often under pressure, in a timely and effective manner. You will act as a point of escalation for challenging cases, working collaboratively with engineering and product development teams to identify root causes and implement permanent solutions. Furthermore, you will be instrumental in creating and updating knowledge base articles, user guides, and training materials to empower both customers and junior support staff. This role demands excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users. A proactive approach to identifying potential issues and suggesting preventative measures is highly valued. As part of a fully remote team, you will need to be self-motivated, organised, and adept at collaborating virtually. This is an excellent opportunity for a dedicated support professional looking to advance their career in a fast-paced, technology-driven environment and make a significant impact.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex customer issues across multiple platforms and products.
- Diagnose, document, and resolve software, hardware, and network-related problems for clients.
- Act as a technical escalation point for the customer support team, offering expert guidance.
- Collaborate closely with engineering and product teams to identify product bugs and propose solutions.
- Develop, maintain, and enhance technical documentation, including knowledge base articles, FAQs, and user guides.
- Mentor and train junior support staff on technical issues and best practices.
- Monitor support ticket queues and ensure timely resolution of customer inquiries.
- Contribute to the overall improvement of customer support processes and service delivery.
- Proactively identify trends in support issues and provide feedback for product enhancement.
- Maintain high levels of customer satisfaction through efficient and empathetic support.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- 5+ years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Excellent written and verbal communication skills, with the ability to articulate complex technical information.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Team Lead
SO15 1AA Southampton, South East
£35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Technical Support Team Lead to manage and motivate their customer service and helpdesk team. Based in Southampton, Hampshire, UK , this role is crucial for ensuring the delivery of exceptional technical support to their diverse client base. You will be responsible for overseeing daily operations, managing ticket queues, and ensuring service level agreements (SLAs) are consistently met. This involves leading, training, and mentoring a team of support specialists, fostering a collaborative and high-performance culture. Your duties will include troubleshooting complex technical issues, escalating critical problems, and acting as a point of escalation for challenging customer inquiries. You will develop and implement support processes and documentation to enhance efficiency and user experience. A key aspect of the role involves monitoring team performance, conducting regular reviews, and identifying areas for improvement through training and process optimisation. You will work closely with other departments, such as IT and product development, to resolve issues and provide feedback for product enhancement. Experience in managing customer support metrics, such as response times, resolution rates, and customer satisfaction scores, is essential. The ideal candidate will possess strong leadership capabilities, excellent problem-solving skills, and a deep understanding of IT support principles and best practices. A customer-centric approach is paramount, with a commitment to delivering outstanding service. Qualifications include a relevant technical certification or degree, coupled with a minimum of 5 years of experience in technical support, with at least 2 years in a team lead or supervisory role. Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow) is required. Excellent communication, interpersonal, and organizational skills are necessary. This is a fantastic opportunity for a motivated leader to drive excellence in technical support.
This advertiser has chosen not to accept applicants from your region.
9