192 IT Specialists jobs in Portsmouth
IT Technical Support
Newport, South East
£27000 Annually
Brook Street
Posted 10 days ago
Job Viewed
Job Description
Brook Street is working with a growing client that is seeking a Client IT Technical Support person on a Full-Time, Permanent basis. This is a fully office based in Newport Mon-Fri 9-5.
Main duties:
To import & export client data files.
To handle data from a wide range of European clients with bespoke requirements.
To import client data files within SLA.
To ensure compliance with data protection and other regulations.
Knowledge, skills, abilities and experience:
Experience with SQL
IT Skills
Excellent verbal and written communication skills
Company Benefits:
- Free on site parking
- Pension
- Hybrid working
- Regular salary reviews
- Training and development - Progression opportunities
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
SO14 0AE Southampton, South East
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a motivated and technically adept Technical Support Engineer to join their growing team in Southampton, Hampshire, UK . This role focuses on providing advanced technical assistance to our enterprise clients, resolving complex issues, and ensuring optimal performance of our software solutions. You will be the primary point of contact for escalated technical problems, requiring in-depth product knowledge and excellent diagnostic skills. The ideal candidate thrives in a challenging environment and is passionate about delivering outstanding technical support.
Responsibilities:
Responsibilities:
- Investigate, diagnose, and resolve complex technical issues reported by clients.
- Provide expert technical guidance and solutions for software applications.
- Collaborate with engineering and product management teams to troubleshoot and report bugs.
- Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
- Conduct remote training sessions for clients on product usage and best practices.
- Analyze system performance and identify potential areas for improvement.
- Manage and prioritize a queue of support tickets, ensuring timely resolution and client communication.
- Assist in the implementation and deployment of new software features for clients.
- Contribute to continuous improvement of support processes and tools.
- Build strong relationships with clients, understanding their technical needs and challenges.
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 3+ years of experience in a technical support or engineering role, preferably supporting SaaS products.
- Strong understanding of operating systems (Windows, Linux), networking concepts, and databases.
- Proficiency in scripting languages (e.g., Python, Shell) is highly desirable.
- Excellent analytical and problem-solving abilities with a keen attention to detail.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Ability to work independently and manage time effectively.
- Demonstrated customer advocacy and a commitment to client success.
- This role is based in Southampton , but offers a significant remote working component, allowing for flexibility.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
SO14 0AA Southampton, South East
£30000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is searching for an experienced and customer-focused Technical Support Lead to manage their support operations in Southampton, Hampshire, UK . This role is essential for ensuring the highest level of customer satisfaction by providing timely and effective technical assistance for our range of products and services. As the Technical Support Lead, you will oversee a team of technical support specialists, guiding them in resolving complex customer issues, managing ticket queues, and maintaining service level agreements (SLAs). You will be responsible for developing and implementing support procedures, creating knowledge base articles, and identifying areas for process improvement. A strong understanding of technical troubleshooting methodologies across hardware and software is essential. The ideal candidate will possess excellent leadership and communication skills, with a proven ability to motivate a team and handle escalated customer concerns with professionalism and empathy. Experience with CRM systems and ticketing platforms (e.g., Zendesk, Salesforce Service Cloud) is required. You will also play a key role in training new support staff and ensuring the team is up-to-date with product knowledge and support best practices. This position demands a proactive approach to problem-solving, a commitment to delivering exceptional customer service, and the ability to work efficiently under pressure. You will be a crucial point of contact for critical technical issues, ensuring swift resolution and maintaining strong client relationships.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer - Electronics
Hampshire, South East
£30000 - £38000 Annually
Verso Recruitment Group
Posted 3 days ago
Job Viewed
Job Description
Are you a skilled Technical Support Engineer with a strong background in supporting electronic products? This role offers a unique platform to showcase your expertise while providing invaluable assistance to customers.
This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently.
This role could also suit a Service Engineer with a background in electronic products who would like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role.
The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to explain technical concepts clearly and concisely to customers with varying levels of technical expertise.
Full training will be given on their products.
Key Responsibilities – Technical Support Engineer – Electronics:
If you are ready to take your career to the next level and become an integral part of a dedicated team, this position is the perfect match for you.
If you have any specific questions about this Technical Support Engineer – Electronics role, please contact David on (phone number removed). To apply, email (url removed)
This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently.
This role could also suit a Service Engineer with a background in electronic products who would like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role.
The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to explain technical concepts clearly and concisely to customers with varying levels of technical expertise.
Full training will be given on their products.
Key Responsibilities – Technical Support Engineer – Electronics:
- Provide technical support for the company's industrial electronic products via email, phone, video, and in-person.
- Interpret circuit diagrams to diagnose and resolve customer issues.
- Testing products to assist in investigating customer issues, recreating the problem etc.
- Communicate complex technical information in an accessible manner.
- Collaborate with internal teams to ensure customer satisfaction.
- Proficiency in interpreting circuit diagrams and product specifications.
- Extensive knowledge of electronics and electronic products.
- The technical support issues will involve electronics, software and electrical issues.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
If you are ready to take your career to the next level and become an integral part of a dedicated team, this position is the perfect match for you.
If you have any specific questions about this Technical Support Engineer – Electronics role, please contact David on (phone number removed). To apply, email (url removed)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer - Electronics
SO41 Lymington, South East
Verso Recruitment Group
Posted 2 days ago
Job Viewed
Job Description
Are you a skilled Technical Support Engineer with a strong background in supporting electronic products? This role offers a unique platform to showcase your expertise while providing invaluable assistance to customers.
This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently.
This role could also suit a Service Engineer with a background in electronic products who would like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role.
The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to explain technical concepts clearly and concisely to customers with varying levels of technical expertise.
Full training will be given on their products.
Key Responsibilities – Technical Support Engineer – Electronics:
If you are ready to take your career to the next level and become an integral part of a dedicated team, this position is the perfect match for you.
If you have any specific questions about this Technical Support Engineer – Electronics role, please contact David on (phone number removed). To apply, email (url removed)
This role is tailored for individuals who thrive on solving complex problems and enjoy the satisfaction of helping others. As a Technical Support Engineer, you will be the cornerstone of customer support, offering guidance and solutions through various channels, including email, phone, video, and in-person interactions. Your ability to interpret circuit diagrams and your deep understanding of electronics will be crucial in diagnosing and resolving issues efficiently.
This role could also suit a Service Engineer with a background in electronic products who would like to get into this kind of support role and be more office-based, or a raw electronics graduate looking for their first industry role.
The ideal candidate will possess a robust knowledge of electronic products and demonstrate proficiency in reading and interpreting circuit diagrams. Strong written and verbal communication skills are essential, as you will be required to explain technical concepts clearly and concisely to customers with varying levels of technical expertise.
Full training will be given on their products.
Key Responsibilities – Technical Support Engineer – Electronics:
- Provide technical support for the company's industrial electronic products via email, phone, video, and in-person.
- Interpret circuit diagrams to diagnose and resolve customer issues.
- Testing products to assist in investigating customer issues, recreating the problem etc.
- Communicate complex technical information in an accessible manner.
- Collaborate with internal teams to ensure customer satisfaction.
- Proficiency in interpreting circuit diagrams and product specifications.
- Extensive knowledge of electronics and electronic products.
- The technical support issues will involve electronics, software and electrical issues.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
If you are ready to take your career to the next level and become an integral part of a dedicated team, this position is the perfect match for you.
If you have any specific questions about this Technical Support Engineer – Electronics role, please contact David on (phone number removed). To apply, email (url removed)
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer
SO14 0AA Southampton, South East
£40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their expanding, remote-first support team. This role is crucial for providing advanced technical assistance and problem resolution to clients, ensuring high levels of customer satisfaction and system uptime. You will be responsible for diagnosing and troubleshooting complex technical issues related to our client's software and hardware products, offering timely and effective solutions. This involves analysing user-reported problems, conducting root cause analysis, and implementing permanent fixes. You will act as a point of escalation for junior support staff, providing mentorship and guidance on challenging cases. The successful candidate will possess deep technical knowledge in relevant technologies and maintain a comprehensive understanding of our client's product suite. You will contribute to the knowledge base by creating and updating technical documentation, FAQs, and troubleshooting guides to empower both customers and internal teams. This role requires excellent communication skills to clearly explain technical concepts to users with varying levels of technical expertise, both verbally and in writing. You will collaborate closely with engineering, product development, and quality assurance teams to report bugs, suggest product improvements, and influence the product roadmap. Proactive monitoring of system performance and identifying potential issues before they impact users will be a key responsibility. A strong commitment to customer service and a passion for problem-solving are essential. This position offers the flexibility of remote work, requiring self-discipline, effective time management, and the ability to work independently while being a collaborative team player. You will play a vital role in maintaining customer loyalty and ensuring the reliable performance of our client's offerings. The ability to adapt to new technologies and challenges quickly is paramount. You will be a trusted advisor, providing expert support that drives positive customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for clients.
- Diagnose and resolve complex software and hardware issues.
- Act as a point of escalation for technical support cases.
- Mentor and guide junior technical support staff.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Analyse performance data and identify potential system issues.
- Collaborate with engineering and product teams to report and resolve bugs.
- Communicate technical solutions clearly to customers with varying technical backgrounds.
- Contribute to product improvement suggestions based on support trends.
- Ensure timely and efficient resolution of customer tickets.
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related technical field, or equivalent experience.
- 5+ years of experience in technical support or a similar IT role.
- Proven expertise in troubleshooting complex technical issues.
- Strong understanding of relevant operating systems, networks, and software applications.
- Excellent diagnostic and problem-solving skills.
- Exceptional communication and customer service skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in creating technical documentation.
- Familiarity with IT support ticketing systems.
- Certifications in relevant technologies (e.g., Microsoft, Cisco) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Team Lead
SO15 1AA Southampton, South East
£35000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking an experienced and proactive Technical Support Team Lead to manage and develop their remote customer support operations in **Southampton, Hampshire, UK**. This role is pivotal in ensuring the delivery of exceptional technical assistance to our diverse customer base. As the Team Lead, you will be responsible for overseeing the day-to-day operations of the technical support team, mentoring and guiding support engineers, and driving continuous improvement in service delivery. Your duties will include managing ticket queues, prioritizing support requests, and ensuring timely and effective resolution of customer issues. You will also play a key role in developing and maintaining support documentation, identifying trends in customer issues, and providing feedback to the product development team. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a proven ability to lead and motivate a team in a remote setting. A deep understanding of customer service principles and experience with IT support ticketing systems are essential. You will foster a collaborative and supportive team environment, ensuring high levels of customer satisfaction and retention. This is a fantastic opportunity to take on a leadership role and shape the future of customer support within a dynamic tech company.
Qualifications:
This role requires a dedicated individual who can lead by example and ensure our customers receive outstanding technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
- Proven experience (2+ years) in a team lead or supervisory capacity, preferably in a remote environment.
- Strong understanding of hardware, software, and network troubleshooting.
- Proficiency with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent communication, interpersonal, and customer service skills.
- Ability to effectively mentor, train, and motivate team members.
- Strong analytical and problem-solving skills, with a focus on root cause analysis.
- Experience in developing and managing support documentation and knowledge bases.
- Ability to manage priorities, multitask, and work efficiently under pressure.
- A proactive and positive attitude, with a commitment to customer success.
This role requires a dedicated individual who can lead by example and ensure our customers receive outstanding technical support.
This advertiser has chosen not to accept applicants from your region.
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6
Team Lead - Technical Support
PO1 1AA Portsmouth, South East
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
A leading technology solutions provider is looking for an experienced and motivated Team Lead to manage their Customer Service & Helpdesk operations in Portsmouth, Hampshire, UK . This crucial role involves overseeing a team of technical support specialists, ensuring the delivery of exceptional customer service and timely resolution of technical issues. The ideal candidate will have a strong background in IT support, demonstrated leadership capabilities, and a passion for customer satisfaction. You will be responsible for managing team performance, providing ongoing training and coaching, implementing and improving support processes, escalating complex issues, and acting as a point of escalation for customer complaints. The ability to motivate and inspire a team to achieve key performance indicators (KPIs) is paramount. You will work closely with other departments to identify trends and implement proactive solutions to prevent recurring issues. A deep understanding of ticketing systems, CRM software, and common IT troubleshooting methodologies is required. Experience in managing SLA agreements and ensuring compliance with support standards is essential. This role requires excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. You should possess strong problem-solving abilities and a calm, professional demeanour, especially when dealing with challenging customer situations. We are seeking a leader who can foster a positive and productive team environment, drive continuous improvement, and contribute to the overall success of the company's customer support function. If you are a results-oriented individual with a talent for leading people and resolving technical challenges, we encourage you to apply. Your leadership will directly impact the customer's experience and their perception of our client's brand.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Engineer
PO1 3BU Portsmouth, South East
£40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated team in **Portsmouth, Hampshire, UK**. This critical role involves providing advanced technical assistance and troubleshooting for complex client issues, ensuring the highest levels of customer satisfaction. The successful candidate will be the primary point of contact for escalated support cases, diagnosing and resolving intricate software and hardware problems. You will be expected to document technical issues, develop solutions, and contribute to the knowledge base, enhancing support efficiency and product usability.
Key responsibilities include:
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support or a similar customer-facing technical role is required. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are essential. Proficiency in operating systems (Windows, Linux), networking protocols, and common scripting languages (e.g., Python, Bash) is highly desirable. Experience with database technologies and cloud platforms (AWS, Azure) would be a significant advantage. If you are a proactive problem-solver with a passion for technology and customer success, we encourage you to apply for this exciting opportunity in **Portsmouth, Hampshire, UK**.
Key responsibilities include:
- Providing expert-level technical support for enterprise-level software products.
- Diagnosing, troubleshooting, and resolving complex technical issues reported by customers.
- Reproducing customer issues in a test environment to identify root causes.
- Developing and implementing solutions for challenging technical problems.
- Creating and maintaining detailed technical documentation, FAQs, and knowledge base articles.
- Collaborating with development and QA teams to report bugs and suggest product improvements.
- Mentoring junior support engineers and providing technical guidance.
- Participating in on-call rotation to provide after-hours support when necessary.
- Communicating effectively with customers, providing timely updates and clear explanations.
We are looking for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4-6 years of experience in technical support or a similar customer-facing technical role is required. Strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities, are essential. Proficiency in operating systems (Windows, Linux), networking protocols, and common scripting languages (e.g., Python, Bash) is highly desirable. Experience with database technologies and cloud platforms (AWS, Azure) would be a significant advantage. If you are a proactive problem-solver with a passion for technology and customer success, we encourage you to apply for this exciting opportunity in **Portsmouth, Hampshire, UK**.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer
PO1 3HE Portsmouth, South East
£35000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Senior Technical Support Engineer to join their expanding IT support team in Portsmouth, Hampshire, UK . This crucial role involves providing advanced technical assistance and resolution to complex IT issues for a diverse client base. You will be responsible for diagnosing and troubleshooting hardware, software, and network problems, escalating issues when necessary, and documenting solutions effectively. The Senior Technical Support Engineer will also play a key role in training and mentoring junior support staff, contributing to the continuous improvement of support processes, and maintaining the highest levels of customer satisfaction. A strong understanding of various operating systems, network protocols, and common IT infrastructure is essential. The ideal candidate will possess exceptional problem-solving skills, excellent communication abilities, and a proactive approach to identifying and resolving potential issues before they impact users. This position offers a fantastic opportunity to work with cutting-edge technology and develop your career within a supportive and forward-thinking organisation. If you thrive in a challenging technical environment and are passionate about delivering outstanding support, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
- Diagnose, troubleshoot, and resolve complex technical problems for end-users.
- Escalate unresolved issues to appropriate internal teams or external vendors.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Develop and maintain technical knowledge base articles and user guides.
- Train and mentor junior support staff on technical issues and best practices.
- Proactively identify trends in support requests to recommend system improvements.
- Participate in IT projects as required, such as system upgrades and deployments.
- Proven experience in a senior technical support or helpdesk role.
- In-depth knowledge of Windows and macOS operating systems.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with server administration and virtualization technologies is a plus.
- Excellent diagnostic and problem-solving skills.
- Strong customer service orientation and communication skills.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
This advertiser has chosen not to accept applicants from your region.
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