27 IT Specialists jobs in Portsmouth

• To troubleshoot and resolve complex issues and escalations - 2nd level support 
• To liaising online  and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
• Acting as a first point of contact for customer calls
• Use the internal system to log and update calls
• To support with software related issues
• Providing regular updates when required to relevant parties- both internally and to customers
• Acting as an escalation point to resolve and troubleshoot complex issues
• Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
• Participate in both functional and technical training
• Documenting all aspects of the work using the internal system
• Collaborate with 3rd party supplier
• To participate with client monthly meetings and reviews 
• To provide support to customers from start to completion
• Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
• Support with the roll out of new software/hardware releases

• 2 years + in technical helpdesk support role. 
• To be self-motivated and a contributing member of the team
• Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
• Good time management.
• Ability to work under pressure.
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Technical skills in SQL and database management. (preferred)
• Good understanding of Payment systems & Processes (preferred)
• Working knowledge of Windows operating systems from Windows 7 onwards
• Basic networking knowledge
• A good understanding of IT based systems
• Problem analysis/problem solving
• Must be able to communicate effectively with all levels of users.
• Great problem-solving skills and a desire to achieve
• High level of knowledge and understanding of Windows Operating Systems

Technical Support Engineer

Up to £35,000

Southampton

MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.

As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:

•   Become a Client / Customer facing product specialist

•   Provide pre & post sale technical support for Energy & Control electronic products

•   Discussion of product in the Intelligent systems & CHP / Heat Engineering sector

•   Find appropriate communication solutions for products.

•   Provide technical information to ensure customer has correct product.  

•   Visit corporate UK based customers to expand knowledge & business understanding.

To be considered for this role you should have:

•   Qualification in Electronics, Electrical or Software or equivalent technical background

•   Strong client / customer interfacing & influencing skills

•   Ability to learn detailed technical / engineering information in the heat / Energy sector

•   Strong communication skills

•   Project, application, technical sales or customer facing engineering experience

This is an exciting opportunity to join a leading business in their sector.

You will be office based in Southampton 4 days per week, with one day optional at home 

The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.

If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.

Technical Support Engineer

Up to £35,000

Southampton

MC Technical Recruitment is currently looking to recruit a Technical Support Engineer / Product Specialist Engineer to provide customer service support for Electrical Energy & Measurement & Control products.

As a Product Technical Support Engineer / Applications Engineer, you will be responsible for:

•   Become a Client / Customer facing product specialist

•   Provide pre & post sale technical support for Energy & Control electronic products

•   Discussion of product in the Intelligent systems & CHP / Heat Engineering sector

•   Find appropriate communication solutions for products.

•   Provide technical information to ensure customer has correct product.  

•   Visit corporate UK based customers to expand knowledge & business understanding.

To be considered for this role you should have:

•   Qualification in Electronics, Electrical or Software or equivalent technical background

•   Strong client / customer interfacing & influencing skills

•   Ability to learn detailed technical / engineering information in the heat / Energy sector

•   Strong communication skills

•   Project, application, technical sales or customer facing engineering experience

This is an exciting opportunity to join a leading business in their sector.

You will be office based in Southampton 4 days per week, with one day optional at home 

The package on offer for this role includes a salary up to £35,000 depending on experience, plus company benefits including pension & holidays.

If you are interested in this role please apply via the link below or contact Matt George at MC Technical Recruitment on (phone number removed) / (url removed) for a confidential chat.

About us

Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments.

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Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Senior Technical Support Engineer - Linux, Windows, SQL, AWS

Hybrid | 2 days per week in the Southampton Office
Full-time | Permanent

Are you ready to join a global tech leader driving transformation in public safety and digital justice? This is your opportunity to join a company with an international presence, a fast-growing client base, and an innovative platform already disrupting the UK and US criminal justice systems.

We're looking for a Senior Technical Support Engineer to play a critical role with a high priority customer, providing expert guidance and support to their end users on the efficient and effective use of their software solution.

What We're Looking For

• Linux operating System:
• Experience using terminal sessions (e.g., PuTTY, native SSH).
• Good at executing Linux commands confidently for daily operational tasks and troubleshooting.
• Additional Linux skills, including scripting and system administration basics.

• Windows Operating System:
• Complete knowledge required to debug application issues hosted on Windows platforms.
• Ability to work with Windows logs, services, Event Viewer, IIS, and resource monitoring tools to isolate and resolve application-related issues.

• Database Skills:
• Strong understanding of query executions across databases.
• Hands-on working experience in executing and debugging SQL queries in live environments.
• Familiar with DML, DDL, DCL, TCL statements and their appropriate usage.
• Well-versed in database-related issue handling, including deadlocks, slow query troubleshooting, and monitoring.

• Cloud Understanding:
• Awareness of cloud architecture and structures (e.g., IaaS, PaaS, SaaS layers).
• Knowledge of entities involved in cloud environments, including VMs, storage, networking, IAM, and monitoring.
• Moderate troubleshooting skills for issues related to cloud infrastructure and applications.

If you're a problem-solver who thrives on digging deep into technical challenges and wants to join a team that's building something globally meaningful, we'd love to hear from you.

Hit apply to upload your CV

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge.
As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

• To provide Service Desk support to clients via telephone and chat
• Logging and updating support tickets within the Company's Incident Management Application
• Resolving support calls in a quick and efficient manner whilst meeting SLA's
• To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
• To complete company provided training to ensure you have what you need to fulfil your role
• To keep up to date with the latest technologies utilised by the Company
• To demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM we operate a 4 day working week this means we work 9.5 hours a day, on the Service Desk these hours are completed in shifts between the hours of:
A shift (Monday - Thursday 12pm - 10pm or 1pm - 11pm)
B Shift (Tuesday - Friday 12pm - 10pm or 1pm - 11pm)
C Shift (Monday - Friday 12pm - 10pm or 1pm - 11pm) (A mid week day will be discussed that is convenient for both parties)

This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time.

Required skills, qualifications and experience:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem solving abilities and the desire to create positive customer experiences
• MS Office Products
• Windows 10
• iPhones