3,007 IT Support Manager jobs in the United Kingdom

Our client is seeking a dedicated and experienced Technical Support Manager to lead their customer service and helpdesk operations in Stoke-on-Trent, Staffordshire, UK . This pivotal role involves overseeing a team of support specialists, ensuring the timely and effective resolution of technical issues for a diverse client base. You will be responsible for managing daily operations, developing support strategies, implementing best practices, and enhancing the overall customer experience. The ideal candidate will possess strong leadership skills, a deep understanding of IT support processes, and a commitment to delivering exceptional service.

Key Responsibilities:

• Manage and mentor a team of technical support professionals, fostering a collaborative and high-performance environment.
• Oversee the day-to-day operations of the helpdesk, ensuring all support requests are logged, tracked, and resolved efficiently.
• Develop and implement effective technical support policies, procedures, and service level agreements (SLAs).
• Monitor support metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Act as a point of escalation for complex technical issues, providing expert guidance and solutions.
• Liaise with other departments, including IT, development, and sales, to ensure seamless service delivery.
• Manage the procurement and deployment of support tools and technologies.
• Conduct regular performance reviews and provide ongoing training and development for the support team.
• Contribute to the continuous improvement of customer satisfaction through proactive problem-solving and feedback analysis.
• Ensure the team maintains comprehensive and accurate documentation of support activities and solutions.

Qualifications:

• A Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a technical support role, with at least 2 years in a supervisory or management capacity.
• Proven experience managing a helpdesk or customer support team.
• Strong understanding of ITIL best practices and service management principles.
• Expertise in troubleshooting hardware, software, and network issues across various platforms.
• Excellent communication, interpersonal, and leadership skills.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to prioritise tasks, manage time effectively, and work under pressure.
• A customer-centric approach with a passion for problem-solving.

This role offers a competitive salary, benefits package, and the opportunity to make a significant impact on our client's customer service excellence. The position is based at our client's office in Stoke-on-Trent, Staffordshire, UK .

Our client is seeking a proactive and experienced Technical Support Manager to lead their dedicated customer service and helpdesk operations in Brighton, East Sussex, UK . This role is crucial for ensuring the delivery of exceptional technical support to a diverse client base, managing a team of skilled support professionals, and optimising helpdesk processes. The ideal candidate will have a strong background in IT support, customer service management, and team leadership. You will be responsible for overseeing daily helpdesk operations, resolving escalated technical issues, and ensuring prompt and effective resolution of customer queries. Key responsibilities include developing and implementing support strategies, defining service level agreements (SLAs), and monitoring team performance against key metrics. You will also play a vital role in training and mentoring support staff, fostering a culture of customer-centricity and technical excellence. The successful candidate must possess excellent communication and interpersonal skills, with the ability to effectively manage customer expectations and liaise with other departments, including engineering and product development. Strong problem-solving skills and a deep understanding of IT infrastructure, software applications, and troubleshooting methodologies are essential. Experience with IT service management (ITSM) tools and best practices is highly desirable. You will be responsible for identifying trends in support requests and recommending product or service improvements to enhance customer satisfaction. This role offers a hybrid working model, allowing for collaboration with the team in our Brighton office while providing flexibility for remote work. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with relevant IT certifications (e.g., ITIL, CompTIA A+). If you are a dynamic leader passionate about delivering outstanding technical support and driving customer satisfaction, we encourage you to apply for this exciting opportunity.

Join one of the most innovative companies in medical imaging and healthcare software , transforming how hospitals manage, share, and interpret diagnostic data. Our cloud-based platform powers AI-enabled imaging, teleradiology, and advanced visualization across global health networks, improving patient outcomes and accelerating clinical workflows.

We’re now looking for an experienced Support Manager to lead and scale our global support and deployment operations . You’ll manage a talented, multi-skilled team delivering world-class technical support, system integrations, and software deployments for hospital and clinic networks worldwide.

Key Responsibilities

• Lead, mentor, and grow a global team of support and deployment engineers.
• Define and manage KPIs, SLAs, and escalation paths to ensure exceptional service.
• Oversee day-to-day support operations and implement ITIL-based processes .
• Plan and manage customer deployments, migrations, and integrations with healthcare systems (HIS, RIS, PACS, VNAs).
• Provide technical leadership in Microsoft Azure, MS SQL Server, and healthcare interoperability (DICOM, HL7, FHIR).
• Act as the senior escalation point for key accounts and provide executive-level reporting.
• Collaborate cross-functionally with Product and Development teams to resolve issues and improve system performance.
• Drive automation, proactive monitoring, and alignment with ISO 13485, ISO 27001, GDPR, HIPAA, and MDR standards.

Skills & Experience

Essential:

• Proven experience managing support and deployment teams in a healthcare IT or SaaS environment.
• Strong hands-on expertise with Microsoft Azure and MS SQL Server .
• Deep understanding of DICOM, HL7 , and healthcare system integrations.
• Experience with project management frameworks (Agile, PRINCE2, PMP).
• Strong troubleshooting, leadership, and communication skills.
• Experience leading distributed teams across multiple time zones.

Desirable:

• Knowledge of FHIR integrations and advanced visualization software (CT, PET/CT, Mammography).
• Familiarity with ISO 13485 / ISO 27001 frameworks.
• Background in PACS, RIS, or teleradiology systems.
• Experience with automation tools, monitoring platforms, or DevOps practices .

What’s on Offer

• Lead a global support function in a fast-growing medtech innovator.
• Competitive salary and performance-based incentives.
• Hybrid working model offering flexibility and collaboration.
• Ongoing professional development and certification support.
• A collaborative, forward-thinking culture driving the future of medical imaging.

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.
With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics
**Position Purpose**
The Support Manager role is key within the Support team, which acts as the external face and internal hub for project delivery by the UK Support business. Support projects can range from single site visits to medium-sized refurbishment and planned maintenance visits. Typical Support projects can be up to £250,000 in value and maybe delivered anywhere around the globe. To carry out the Support Manager role effectively requires close management of our clients, and leadership of internal teams to ensure that all deliverables are met and that the right solution is delivered on time and on budget, reacting to and prioritising at short notice.
**Responsibilities**
+ Prepare a strategic plan of how each individual project is to be executed by working with the support of the Senior Support Manager or a Senior Support Engineer, leading those project teams to agree solutions, timeframes and budgets.
+ Manage clients to agree on clear scope, schedule and contract, and manage the project team of that contract, negotiating changes and variations where applicable, with the support of the Senior Support Manager or a Senior Support Engineer.
+ Cost and budget projects correctly and do any necessary follow up for own projects and direct other support managers to do so independently if there are any discrepancies. Revise costs in line with the client request for changes and communicate changes to affected parties internally and externally.
+ Regular contact with site and client to ensure that work is managed and progressed safely and according to plan and to act on feedback from the site and troubleshoot any issues.
+ Visit sites and check progress as and when required.
+ Manage project cashflow ensuring purchasing is managed to limit cash outflow and income is realised as fast as possible.
+ Follow existing Support business processes & contribute to refining them.
+ Meet or exceed 95% customer satisfaction rating on all individual and departmental assigned help desk tickets.
+ Maintain greater than 95% score on Support team peer review.
+ Keep service level agreement breaches on all individually and departmental assigned help desk tickets to less than 10%.
+ Ensure that Support projects are managed and executed in a timely, cost-efficient, profitable and professional manner.
+ Demonstrate continuous diplomatic effort to improve operations, streamline work processes, work cooperatively and jointly to provide seamless client service.
+ Able to lead and manage a team, working together to define and achieve shared goals.
+ Ability to work closely with clients and manage client expectations and requirements
**Requirements**
+ Degree or equivalent experience.
+ Good IT skills.
+ Understanding of budget control.
+ 5+ years of good working knowledge of the business and entertainment industry, particularly theatre and cruise ship placemaking venues.
+ Technical skills relevant to the projects.
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

An outstanding new job opportunity has arisen for a committed Support Manager to oversee the operations and ensure the highest standards of care across various care homes within Norfolk. You will be working for one of UK's leading health care providers

This is more than just a care home group, this is a proud, family-run business driven by a deep passion to make a meaningful difference in people's lives every single day

**To be considered for this position you must be qualified as a Nurse with a current active NMC Pin**

As the Support Manager your key responsibilities include:

• Provide effective leadership, recruit for key roles, and ensure staffs are trained. Foster a positive, inclusive work culture aligned with company values
• Recruit, train, and mentor care home managers and staff to create a supportive working environment
• Monitor financial and business performance, manage budgets, and implement strategies to meet targets
• Compliance & Risk - Ensure legal and regulatory compliance, manage risks, and implement action plans where needed
• Maintain high standards of care and environment. Build strong relationships with residents, families, and stakeholders, and resolve concerns promptly

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in managing a care home or similar healthcare setting
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Excellent leadership and management skills, with the ability to inspire and motivate a team
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment

The successful Support Manager will receive an excellent salary of £60,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

**Monthly Car Allowance**

• 25 days annual leave plus bank holidays entitlement
• Performance related bonus
• Full DBS disclosure paid for
• Blue Light Card Scheme
• Employee Assistance Programme
• Career development and progression
• Comprehensive induction and training programme

Reference ID: 7093

To apply for this fantastic job role, please call on or send your CV

Our client, a rapidly expanding technology solutions provider, is seeking an experienced and motivated Remote Technical Support Manager to lead their distributed support team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be responsible for managing the technical support function, ensuring exceptional service delivery to clients, and fostering a high-performing team environment. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a proven ability to manage remote teams effectively.

Responsibilities:

• Lead and manage a team of remote technical support engineers, providing guidance, coaching, and performance management.
• Develop and implement technical support policies, procedures, and service level agreements (SLAs).
• Oversee the resolution of complex technical issues, ensuring timely and satisfactory outcomes for customers.
• Monitor support ticket queues and team performance metrics to ensure efficiency and quality of service.
• Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
• Develop and maintain technical documentation, knowledge bases, and training materials for support staff.
• Implement and manage remote support tools and technologies to enhance team productivity and customer experience.
• Conduct regular team meetings and one-on-one sessions to foster communication and engagement within the remote team.
• Ensure customer satisfaction by maintaining high standards of support and service resolution.
• Collaborate with other departments, including Sales, Engineering, and Operations, to ensure seamless client support.
• Contribute to the strategic planning of the technical support function.

Qualifications:

• A minimum of 5 years of experience in technical support, with at least 2 years in a management or team lead role, preferably managing remote teams.
• Strong understanding of IT systems, networks, and software troubleshooting.
• Proven ability to lead, motivate, and develop a remote technical support team.
• Experience with ITIL best practices and service desk management tools (e.g., Zendesk, Jira Service Management).
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional communication, interpersonal, and customer service skills, tailored for remote interactions.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in developing and implementing support processes and documentation.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proficiency in remote collaboration tools (e.g., Slack, Microsoft Teams, Zoom).

This is an excellent opportunity for a dedicated professional to lead a vital function within a forward-thinking company, working entirely remotely.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.

Sounds great, what will I be doing?

We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.

This position would be particularly well suited to someone with Executive Assistant experience who is looking to broaden their skills and step into a more strategic, cross-functional role. It offers the opportunity to build on existing strengths in organisation, stakeholder engagement, and operational support, while gaining exposure to governance, reporting, and leadership-level decision-making.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are looking for a candidate with a minimum of five years' experience as Executive Assistant or office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.

Sounds great, what will I be doing?

We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.

This position would be particularly well suited to someone with Executive Assistant experience who is looking to broaden their skills and step into a more strategic, cross-functional role. It offers the opportunity to build on existing strengths in organisation, stakeholder engagement, and operational support, while gaining exposure to governance, reporting, and leadership-level decision-making.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are looking for a candidate with a minimum of five years' experience as Executive Assistant or office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London.

Sounds great, what will I be doing?

We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively.

This position would be particularly well suited to someone with Executive Assistant experience who is looking to broaden their skills and step into a more strategic, cross-functional role. It offers the opportunity to build on existing strengths in organisation, stakeholder engagement, and operational support, while gaining exposure to governance, reporting, and leadership-level decision-making.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are looking for a candidate with a minimum of five years' experience as Executive Assistant or office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.