1,288 IT Support Manager jobs in the United Kingdom

Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of 35,000 to 45,000.

Role Highlights:
- Oversee daily operations of the technical support team.
- Ensure ticket resolution quality and timeliness.
- Provide coaching and training.
- Develop support documentation.

Key Responsibilities:
- Supervise graduate technical support team.
- Monitor and assess ticket resolution quality.
- Provide coaching and performance feedback.
- Assist with performance reviews.
- Collaborate with engineering teams to resolve issues.
- Maintain internal documentation and training guides.
- Support onboarding of new team members.
- Recommend process improvements.

Essential Skills & Experience:
- Knowledge of heat networks or heating systems.
- Experience in technical support or as a heating/controls engineer.
- Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira.
- Strong communication and organisational skills.
- Experience in documentation and training content.

Key Competencies:
- Leadership & team management
- Process-driven approach
- Technical literacy
- Problem-solving
- Communication and coaching

Career Development:
Pathway to team management or operational leadership, training design, and exposure to IoT and smart building technologies.

Passionate about leading a team and driving technical excellence? Apply now and join a company that values innovation and growth.

• Manage and provide technical guidance to a team of 40+ drainage engineers
• Conduct staff reviews, disciplinaries and interviews in collaboration with HR
• Provide hands-on technical support for complex or problem jobs
• Work closely with the operations team to resolve technical queries
• Oversee and support the help desk to ensure smooth operations
• Attend client meetings when required to provide expertise and reassurance
• Handle technical queries and complaints related to reactive works
• Ensure health & safety standards are maintained across all works
• Deliver training and mentoring for engineers to enhance skills and knowledge

• Minimum 5 years' experience in the drainage industry

• Proven track record in managing and supporting engineering teams
• Strong technical expertise in drainage
• Plumbing knowledge (advantageous)
• Experience overseeing large projects and training others
• Excellent problem-solving and communication skills
• Strong knowledge of health & safety regulations
• Proficient in Microsoft Office (particularly Excel)

• Positive and professional attitude
• Team player with strong leadership skills
• Self-motivated and well organised
• Attention to detail with a high level of accuracy
• Strong written, verbal and presentation skills
• Ability to maintain confidentiality at all times

• Competitive salary (£ ,000 - 7,200)
• Permanent full-time position with excellent career prospects
• 20 days annual leave + 8

Ready to elevate your career? Join us as a Technical Support Team Supervisor in our Operations/Engineering department. Lead a team of graduate engineers providing remote support for heat networks and IoT systems. Office-based, full-time role with a competitive salary of 35,000 to 45,000.

Role Highlights:
- Oversee daily operations of the technical support team.
- Ensure ticket resolution quality and timeliness.
- Provide coaching and training.
- Develop support documentation.

Key Responsibilities:
- Supervise graduate technical support team.
- Monitor and assess ticket resolution quality.
- Provide coaching and performance feedback.
- Assist with performance reviews.
- Collaborate with engineering teams to resolve issues.
- Maintain internal documentation and training guides.
- Support onboarding of new team members.
- Recommend process improvements.

Essential Skills & Experience:
- Knowledge of heat networks or heating systems.
- Experience in technical support or as a heating/controls engineer.
- Familiar with ticketing systems like Fresh Desk, Zendesk, or Jira.
- Strong communication and organisational skills.
- Experience in documentation and training content.

Key Competencies:
- Leadership & team management
- Process-driven approach
- Technical literacy
- Problem-solving
- Communication and coaching

Career Development:
Pathway to team management or operational leadership, training design, and exposure to IoT and smart building technologies.

Passionate about leading a team and driving technical excellence? Apply now and join a company that values innovation and growth.

Are you looking for your next SaaS or CRM Software Support Team leadership challenge ?

Eager to drive the success of a talented UK team supporting clients across EMEA ?

If so, why not read on ?

From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, They’re on a mission to help sales teams reach their highest potential.

Their diverse team around the world shares a passion for helping customers succeed.

Together, they’re building a culture that values personal and professional growth—and they’re proud to be recognized as a Great Place to Work.

Our client cares about work/life balance and flexibility for their employees, and they're proud of how they show up for our customers every day. If you're looking to level up your career and help businesses grow better and faster, you're in the right place ! Learn more about our careers and how you can be part of their UK and global expansion journey.

About the Role

Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.

As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes.

This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week.

Impact you will make in the role:

• Own daily support execution for your region, ensuring consistent performance against operational goals and SLAs
• Manage and optimize staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning
• Ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations
• Lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery
• Monitor and improve case handling efficiency, FRT, resolution time, and overall support quality
• Conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency
• Implement and reinforce global support workflows, documentation practices, SOPs, and case management standards
• Partner with Support Operations to adopt and roll out new tools, QA standards, and enablement programs across the team
• Drive continuous improvements in case flow efficiency, escalation prevention, and internal collaboration
• Serve as an accountable point of contact for customer escalations within your region, ensuring visibility, timely action, and clear internal coordination
• Elevate the voice of the customer through clear documentation of pain points and feedback loops with Product and Engineering
• Support implementation readiness and customer transitions in partnership with other cross-functional teams

What you will bring:

• 5+ years of experience in people leadership roles within a B2B technical support environment
• Proven ability to drive support team performance, productivity, and accountability at a regional or functional level
• Strong understanding of case management principles, support tooling, and SLA-driven operations
• Demonstrated success implementing performance improvement plans and structured coaching
• Excellent organizational and execution skills with a bias toward action and clarity
• Effective communicator, able to lead with transparency and inspire commitment to goals
• Familiarity with Salesforce, HubSpot, or similar platforms; CRM product exposure preferred

Preferred:

• Experience leading support delivery teams in SaaS or enterprise software environments
• Working knowledge of CRM systems and technical troubleshooting processes
• Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management
• Understanding of workforce forecasting, support analytics, and case routing logic.

This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of responsibilities in the position.

If this sounds like your next career challenge then why not apply today ? We’ll look forward to hearing from you !

The Company:

• Privately owned global technology platform working with universities and leading venues across the globe.
• Backed by a larger global leader in software solution growth.
• A market-leading solution with major growth plans over the next seven years.

The Opportunity:

Join a business that truly dominates the market in its solution space. It already works with over 80% of its target market!

Help transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how it’s done—this is very much a ‘hands-on’ role!

This is a fantastic opportunity to take already solid foundations and further train, develop, and optimise your team.

Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst championing coaching and development of your team!

The Ideal Candidate:

• 3+ years’ experience managing a customer support team within the SaaS sector.
• Experience working with more complex SaaS solutions (multi-product/module).
• Experience within EdTech or further education (either directly or as a user base).
• A genuine leadership mentality: someone who can inspire from the front and develop the team around them.
• An ‘outside the box’ thinker! We are seeking someone who brings new ideas and the confidence to execute them.
• Excellent problem-solving, communication, and conflict-resolution skills.
• The ability to use metrics to drive performance and decision-making. Any experience with AI solutions is beneficial.
• Experience with ITIL or similar frameworks is advantageous.
• Experience and proficiency with SQL.

The Package:

• A base salary up to £60,000, plus bonus.
• 25 days’ holiday, plus

• Location: Walsall (Office-based)
• Salary: £43,000 + Annual Performance Bonus
• Shifts: 4 on, 4 off (between 7am–9pm, with some flexibility)

• Delivering expert mechanical solutions via phone and digital platforms
• Using diagnostic expertise to influence roadside deployment decisions
• Supporting mechanics and patrols with live technical advice
• Reducing unnecessary callouts through remote issue resolution
• Adding your knowledge to an evolving technical database
• Occasionally supporting teams at roadside or other office locations

• NVQ Level 3 in Motor Vehicle Engineering (essential)
• Master Technician qualification or equivalent experience (desired)
• Experience with EV systems and high-voltage qualifications (desired)
• Strong skills in diagnostics, fault finding, and modern vehicle systems
• Familiarity with OEM diagnostic tools and technical resources
• Clear communicator with a methodical, problem-solving approach
• Proactive and tech-savvy mindset

• £3,000 salary + annual company performance bonus
• OTE 5,00+
• Pension scheme with up to 6.5% employer contribution
• 4 on, 4 off shift pattern—offering excellent work-life balance
• Life Assurance: 2x salary (4x if in pension scheme)
• Free premium breakdown cover from day one
• Car salary sacrifice scheme (including EVs)
• Wellbeing support for you and your household
• Access to exclusive discounts on shopping, holidays, tech, and more

The Portfolio Group is proudly partnered with a national organisation, with a legacy spanning over 56 years in procurement and construction, distinguishing itself as the UK's first framework provider of its kind.

As a Project Manager / Technical Support Manager, you will play a key role in supporting the delivery of construction and maintenance projects across Wales. You'll work closely with clients, appointed contractors, and partners to ensure projects meet technical standards, deliver social value, and comply with public sector procurement rules. This role is ideal for someone who enjoys problem-solving, site visits, building relationships, and ensuring projects run smoothly from start to finish.

Main Duties

• Oversee project delivery and provide on-site technical support to clients and contractors.
• Monitor project progress through regular site visits and client meetings.
• Ensure contractor compliance with WPA frameworks, including technical standards and social value reporting.
• Support procurement processes by preparing and evaluating tenders, pricing, and specifications.
• Represent WPA at events like "Meet the Buyer," workshops, and industry conferences.
• Build and maintain strong relationships with clients, partners, and sector stakeholders.
• Contribute to the development of new WPA frameworks by offering technical expertise.
• Assist with case studies and marketing materials showcasing WPA's work.
• Maintain accurate project records using internal systems and tools.
• Stay up to date with UK public procurement regulations affecting the built environment.

What you Bring to the Team

• Experience in construction, technical project support, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and priorities.
• Knowledge of public procurement (desirable but not essential).
• Willingness to travel across Wales for site visits and meetings.

What we offer you

• Car allowance of 5,740 pa paid monthly
• Very generous employer contribution to pension
• Wellbeing allowance of 300 pa via a portal
• Discretionary annual bonus
• 34 days holiday plus

The Portfolio Group is proudly partnered with a national organisation, with a legacy spanning over 56 years in procurement and construction, distinguishing itself as the UK's first framework provider of its kind.

As a Project Manager / Technical Support Manager, you will play a key role in supporting the delivery of construction and maintenance projects across Wales. You'll work closely with clients, appointed contractors, and partners to ensure projects meet technical standards, deliver social value, and comply with public sector procurement rules. This role is ideal for someone who enjoys problem-solving, site visits, building relationships, and ensuring projects run smoothly from start to finish.

Main Duties

• Oversee project delivery and provide on-site technical support to clients and contractors.
• Monitor project progress through regular site visits and client meetings.
• Ensure contractor compliance with WPA frameworks, including technical standards and social value reporting.
• Support procurement processes by preparing and evaluating tenders, pricing, and specifications.
• Represent WPA at events like "Meet the Buyer," workshops, and industry conferences.
• Build and maintain strong relationships with clients, partners, and sector stakeholders.
• Contribute to the development of new WPA frameworks by offering technical expertise.
• Assist with case studies and marketing materials showcasing WPA's work.
• Maintain accurate project records using internal systems and tools.
• Stay up to date with UK public procurement regulations affecting the built environment.

What you Bring to the Team

• Experience in construction, technical project support, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and priorities.
• Knowledge of public procurement (desirable but not essential).
• Willingness to travel across Wales for site visits and meetings.

What we offer you

• Car allowance of 5,740 pa paid monthly
• Very generous employer contribution to pension
• Wellbeing allowance of 300 pa via a portal
• Discretionary annual bonus
• 34 days holiday plus