1,700 IT Support Specialist jobs in the United Kingdom

Excellent Opportunity for a highly motivated 1st and 2nd Line Desktop Support Specialist (30,000 - 35,000 + excellent benefits) to join this professional firm in Newcastle. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services) , this could be the ideal position for you.

Responsibilities will include:

• Provide Level 1 and 2 desktop support to a global user base
• Hardware deployment (PC, Laptops, phones, etc.) and standardisation
• Hardware repairs and replacements
• Desk organization/standardization and troubleshooting
• Inventory management and organization (Office, Homes, and DCs)
• Endpoint Management / Software Installations
• Audio/Visual (AV) support
• Patch management
• Work face-to-face on issues with users
• Deliver end-user technical support and training
• Conduct meeting room checks and assist with AV setup in the meeting rooms
• Assist with basic network troubleshooting
• Assist with mobile device management and MDM platform

Required Skills

• Good knowledge of Windows 10 / 11
• Good desktop troubleshooting skills across hardware and software
• Experience supporting AV systems
• Cable patching experience in comms rooms
• Service management tool experience
• Office 365 (Exchange, Teams, OneDrive)
• Basic Knowledge of Active Directory
• Capable of working with users face-to-face, strong interpersonal skills
• Strong ownership mindset and attention to detail
• Basic Powershell experience
• Experience with Azure Virtual Desktop is a plus

• Provide first and second-level IT support to end-users via various communication channels.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Troubleshoot and resolve issues related to operating systems and business applications.
• Document all support requests, solutions, and system configurations.
• Assist with IT asset management and inventory control.
• Educate users on IT policies and best practices.
• Escalate unresolved issues to appropriate senior IT staff.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Proven experience (2+ years) in IT helpdesk or desktop support roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common business software and applications.
• Experience with remote support tools and ticketing systems.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and manage time effectively in a remote environment.
• IT certifications such as CompTIA A+ or similar are beneficial.

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

Your new company
Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a
Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location.Your new role

• Serve as the primary technical contact for support cases
• Manage the full lifecycle of each case-from intake to resolution
• Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges
• Communicate clearly and consistently with customers throughout the resolution process
• Document findings to support internal knowledge sharing and process improvement
• Identify recurring issues and collaborate with peers to enhance support efficiency
• Ensure case handling meets service-level expectations, balancing speed and accuracy

What you'll need to succeed

• 2-4 years of experience in technical, systems, or application support
• Proficiency in PHP and SQL, with the ability to debug and interpret code and queries
• Ability to read and understand JavaScript in a troubleshooting context
• Comfort working in Linux command-line environments
• Solid understanding of the LAMP stack and web application fundamentals
• Familiarity with REST/SOAP APIs, browser developer tools, and log interpretation
• Experience supporting CRM platforms (preferred but not required)
• Strong communication skills and a customer-first mindset
• Proven ability to manage a support workload with ownership and attention to detail

Preferred Qualifications

• Experience supporting SaaS applications in fast-paced environments
• Familiarity with platforms like HubSpot or Salesforce
• Exposure to CRM customisation, configuration, or integration
• Relevant technical certifications
• Experience contributing to internal documentation and support optimisation
• Knowledge of Oracle, Microsoft SQL Server, and Microsoft IIS

What you'll get in return

• Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Career & Personal Development resources
• Discounts on travel, virtual exercise classes, and more
• A merit-based culture with opportunities to learn, grow, and excel

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client is looking for a helpdesk support Technician, They are a very well established company based in Saltley

This will be a full time Temporary – permanent role working Monday – Friday between 8.00am – 17.00pm

Pay Rate From £12.99 plus per hour  Depending on experience

We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions.

You will ideally need to have a good understanding of computer systems , mobile devices and other technical products

Overview / To have the ability to:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• You have experience working with customers, in either “first-line” or “second-line” support
• Ability to provide step-by-step technical help, both written and verbal

Role & Responsibilities

• Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for.
• Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients
• Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
• Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods.
• A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products
• Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required.
• Completing administrative aspects of the role whilst striving to identify and eliminate errors.
• Install, configure, and maintain any related hardware.
• Tear down, rebuild, repair and refurbish hardware and goods for redeployment.

Key Skills Required

• You will need excellent customer service and communication skills.
• Ability to diagnose and resolve hardware, firmware and software issues relating to all products
• Be well-versed in all aspects of computer systems configuration, set up, and maintenance.
• Hands on approach to PC hardware and basic system building skills.
• Mechanical and electrical aptitude will be an advantage.
• Demonstrate analytical skills and an ability to troubleshoot and think independently.
• Knowledge of basic networking.
• Knowledge of Linux based operating systems would be advantageous but not essential
• Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products
• Performing maintenance and updates to ensure optimal software/hardware performance.

If you are fully experienced in this type of work  please apply online and one of our consultants will get back to you asap

IT Support Specialist

Onsite – Central London

12-Month Contract

Salary - £19.50 per hour PAYE

Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.

Role Overview

We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.

Key Responsibilities

• Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operation and detect errors.
• Maintain accurate records of daily data transactions, problems, and remedial actions taken.
• Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.

Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.

IT Support Specialist

Onsite – Central London

12-Month Contract

Salary - £19.50 per hour PAYE

Our client is one of the world’s leading technology companies, transforming how people connect, communicate, and share through innovative digital platforms.

Role Overview

We are seeking an IT Support Specialist to provide hands-on technical assistance to users, ensuring smooth operation of computer systems and resolving both software and hardware issues.

Key Responsibilities

• Respond to user inquiries regarding computer software or hardware to resolve problems (typically of lower complexity).
• Install software or perform hardware testing remotely as needed.
• Enter commands and observe system functioning to verify correct operation and detect errors.
• Maintain accurate records of daily data transactions, problems, and remedial actions taken.
• Read technical manuals, confer with users, and run diagnostics to identify and resolve issues.

Qualifications & Skills

• Strong verbal and written communication skills.
• Excellent problem-solving, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services.

Apply now to join a fast-paced, innovative environment where your skills will help keep one of the world’s most impactful tech companies running at its best.