10,455 IT Support Specialists jobs in the United Kingdom

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Help Desk Admin - FM/Construction

Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM

Role Overview

We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.

You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.

Skills & Experience Required

• Proven experience working in a help desk or coordinator role within a Construction or FM environment.
• Strong verbal and written communication; confident dealing with clients and engineers.
• Competent user of Microsoft Office (Excel, Outlook, Word).

• Experience working in a Service & Maintenance or Facilities Management setting.
• Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
• Previous experience liaising with engineers and subcontractors.

Key Responsibilities

• Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
• Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
• Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer and Support Services Manager

Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.

Do you thrive in a fast-paced environment, motivating teams, streamlining processes, and delivering exceptional support across service streams? This is your chance to lead a central office function supporting major facilities contracts—managing customer service, administration, and training coordination all under one roof.

Your Role in a Nutshell

You’ll oversee the heart of operations: leading three teams, driving high-performance standards, and ensuring seamless service delivery. As a key strategic voice, you’ll liaise across the business to elevate operations and deliver powerful insights through regular KPI reporting.

What you'll be owning:

• Team leadership across Customer Service Centre, Administration, and Training Coordination
• HR responsibilities including recruitment, training, performance management, and weekly team progression
• Supporting contract mobilisation and changes in delivery requirements
• Improving working practices and exploring tech-based solutions for process efficiency
• Financial oversight: payment processes, PO management, and supplier queries
• Preparing reports for senior stakeholders to drive compliance and operational clarity
• Day-to-day office management, including handling sensitive and confidential data

What You Bring

You’re organised, positive, and confident leading multi-functional teams. You love driving improvement without compromising quality and enjoy being the glue between operations and support functions.

You’ll also bring:

• Contact centre or similar experience with strong people management credentials
• Finance and procurement process know-how, including PO and query resolution
• Proficiency in Orbit finance systems and MRI Evolution (CAFM)
• High-level communication and reporting skills, both written and verbal
• Microsoft Office whiz, especially Excel, Word, and PowerPoint
• A proactive mindset and ability to shape new working practices

Why Join?

This is a pivotal leadership role in a nationally respected organisation, where your contribution will shape how support services operate and evolve. It's the perfect step for someone ready to take ownership, inspire a team, and leave a lasting operational impact.

Do not hesitate to apply!

Location:  Manchester City Centre office

Salary:  Up to £35,(Apply online only) per annum, (Extensive training)

Role Overview

As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.

Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We're Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK's clean energy transition by supporting key partners in the field.

Please get in touch for further details.

Location:  Manchester City Centre office

Salary:  Up to £35,(Apply online only) per annum, (Extensive training)

Role Overview

As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.

Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We're Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK's clean energy transition by supporting key partners in the field.

Please get in touch for further details.

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Job Title: Helpdesk Team Leader

Salary: 18.38 per hour

Schedule: Full-time, Monday - Friday, 08:00 - 17:00

Location: Worthing

Key Responsibilities:

• Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
• Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
• Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
• Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.

Experience / Skills:

• Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
• System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
• Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
• Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
• Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.