9,376 IT Support Specialists jobs in the United Kingdom

This specialist business management software company are looking for an experienced WMS Functional Analyst, to help customers and employees understand the unique software and take them through the journey.

The key responsibilities of this role will be the main point of focus from pre-sale, through implementation and after implementation training and support. You must be able to train customers with a variety of technical abilities.

The role would suit a current warehouse IT functional Support, or someone with 4+ years of working in a warehouse environment and using a WMS in a Super user capacity. The need to have a passion for educating others and have great presentation and communicate skills. The role is a hybrid role, with the occasional working in the office in the Midlands or on site.

Key responsibilities:

• Plan and execute the implementation of the WMS across the company and their customers both new and existing.
• Responsible for every aspect of the WMS support management, offering a high-level support to all.
• Manage projects for inception to implementation, including all the training documentation.
• Work with the business to determine the optimal and cost-effective solution for the individual new and existing clients.

Core skills and experience for the role:

• 4+ years’ experience, working in a warehouse and using a WMS.
• Experience in providing training for others on the complex systems.
• Proven experience of offering high level support to either internal staff or external customers.
• Be “Tech Savvy”.
• Experience in creating test cases and test scenarios would be advantageous.
• Key skills in the design, development, review, testing, and support stages of the implementation lifecycle

The package

• Salary will depend on experience and is competitive to the current market, 40-45K Plus benefits.
• Flexitime
• Hybrid working

Personal Attributes

• Self-motivated and highly organised; ready to take ownership of problems and issues as required
• Ability to work flexibly and adapt to the dynamics of the implementation, meeting deadlines under pressure
• Outgoing, analytical, and inquisitive by nature
• Adopts a can-do attitude to challenging tasks
• Highly effective written and verbal communication skills
• Enjoys working in a dynamic, challenging, and sociable environment

The company pride themselves in their excellent reputation within their sector and continue to grow, earning a reputation that is second to non.

They are operational in various countries, throughout the world and have investment from major companies in their products.

They supply their software to clients that range from a small start-up operation to some of the sectors best known companies that can be found across the FTSE.

Technical Support

Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.

Pay- 12.50 per hour -15.28 per hour (Dependant on experience)
Hours- Monday to Friday, 37.5 hours a week.

Benefits:

-Weekly pay
-Free on site parking
-Monday to Friday
-Working for a well established business in an exciting industry

Duties:

-Deliver exceptional customer service at all times and seek managerial support when necessary.
-Prioritise support requirements
-Answer technical help-line calls to provide customers with advice on products
-Identify customer needs, solving fault queries
-Product selection guidance
-Installation and programming advice
-Respond efficiently to email enquiries and call-back requests
-Record information about calls to improve service management

Requirements:

- Previous experience providing technical telephone support
- Previous experience in mechanical/engineering environment advantageous
- Great communication skills
- Proven experience working within a technical position

If you are interested, please call our branch on (phone number removed) or apply online today!

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.


Your new role - Technical Support Specialist

The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. 

Your responsibilities will include

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you:  

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German).
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

6 Month FTC

Salary: Dependent on experience

Hybrid: 2 days a week in the office

We're hiring a technically skilled and tax-aware professional to support a global tax automation platform integrated with a major ERP environment. This role involves managing system accuracy, supporting compliance processes, and ensuring seamless operations between financial systems and tax engines.

• Provide subject matter expertise across global indirect tax types such as VAT, GST, Sales & Use Tax, and Withholding Tax.

• Maintain and resolve issues within tax automation tools including rules, jurisdiction mappings, and product taxability.

• Ensure correct configuration of tax rates, exemptions, and categories.

• Support integration points between tax engine and ERP platforms (e.g., Oracle Fusion or similar).

• Oversee compliance-related reporting activities including audit support, accruals, reconciliations, and filing data preparation.

• Troubleshoot transactional discrepancies and assist users in resolving taxation-related queries.

• Log, analyze, and prioritize support incidents while maintaining documentation for future reference.

• Assist in system patching, version upgrades, and testing of tax automation workflows.

• Monitor system performance and collaborate on optimization initiatives.

• Use SQL and reporting tools to perform transaction analysis, validate tax results, and troubleshoot reconciliation issues.

• Resolve system integration errors including tax calculation failures, incorrect invoice treatments, or missing rate mappings.

• Maintain and support API-based connections (REST/SOAP) for seamless data exchange between ERP and tax systems.

• Improve system throughput by identifying slow processes, batch job delays, and misconfigured data loads.

• Work with ERP tools (e.g., FBDI, ADFdi) to upload and manage tax data such as exemptions, rates, and transaction records.

• Experience in supporting global tax automation platforms, ideally integrated with cloud ERP systems.

• Understanding of indirect tax principles across various jurisdictions.

• Proficiency in SQL for data investigation and reporting.

• Hands-on experience in system-to-system integration and API troubleshooting.

• Ability to support both functional users and technical teams across finance and IT.

• Strong analytical thinking with attention to accuracy in tax calculation workflows.

• Lead, manage, and motivate a team of technical support agents to achieve performance goals.
• Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
• Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
• Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
• Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
• Develop and maintain support documentation, knowledge base articles, and training materials.
• Ensure consistent application of support policies and procedures.
• Conduct regular team meetings and one-on-one performance reviews.
• Contribute to the continuous improvement of support processes and tools.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
• Proven experience in providing technical support for software products, preferably SaaS.
• Excellent understanding of common technical issues and troubleshooting methodologies.
• Strong leadership, coaching, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and maintaining knowledge bases.
• A passion for customer service and creating positive customer interactions.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry.

What You Will Do:

- Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions.

- Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non-conformities.

- Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.

- Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work.

- Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.

- Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.

What You Will Bring:

- A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.

- A solid background in electro-mechanical engineering with excellent problem-solving skills.

- Professional communication skills, with the ability to liaise effectively with a global customer base.

- A methodical and disciplined approach to technical challenges and quality control.

- Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.

As a Technical Support Engineer, you'll contribute to the company's mission of delivering high-quality products and outstanding customer service. Your expertise will ensure the smooth operation of production and enhance the customer experience, supporting the company's global reputation for excellence. This role is ideal for someone passionate about engineering and eager to grow within a forward-thinking organisation.

Interested?:

 Don't miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today and take the first step towards joining a company where your skills and expertise will truly shine!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Job Title: Technical Support Engineer
Location: Tamworth
Salary: 47,000 per annum
Hours: 38 hours per week

• Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00)
• Friday: 08:00 - 13:00 (no lunch break)

Company:
A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving.

Role Overview:
The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing.

Key Responsibilities:

• Provide pre- and post-sales technical support to customers, distributors, and agents
• Handle warranty issues, including customer returns and supplier liaison
• Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution
• Perform special testing of equipment and R&D profiles when required
• Cover quality inspections and audits as needed
• Maintain and update quality control systems

Skills & Experience:

• Strong electro-mechanical engineering background
• Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST)
• Ability to interpret wiring diagrams and technical documentation
• Hands-on experience with assembly, fitting, and fault-finding
• Excellent communication skills, able to support international customers
• Methodical, disciplined problem-solving and ability to remain calm under pressure

Benefits:

• 25 days holiday plus statutory holidays
• Contributory pension (4%)
• Group profit share and additional group pension after 2 years' service
• Health care after 2 years' service

How to Apply:
Please submit your CV, and if suitable, one of our consultants will be in touch.