493 IT Support Specialists jobs in Richmond upon Thames

STRETCH THERAPIST AND FRONT OF HOUSE SUPPORT

Company description:

KOYO is a full-service holistic health and wellness space blending science, technology and social connection in one convenient location, with the aim of optimising results in accessible luxury. Our holistic approach covers a unique set of services such as cryotherapy, 1-1 assisted stretch therapy, contrast therapy (infrared sauna and cold plunge), red light therapy, recovery compression boots. The concept seeks to promote physical and mental fitness, while optimising rest and recovery, reducing stress and inflammation, increasing immunity and quality of sleep. Our mission is to revolutionise health and wellness through access to the most advanced technology and treatments, while inspiring individuals to efficiently optimise their health through a blend of science, education, and social connection.

Summary of the role:

The Stretch Therapist is responsible for delivering exceptional customer experiences and guiding our clients through a a series of personalized stretches and seeking feedback to optimize their experience. You will be required to also have a full understanding of KOYO’s services and a willingness to undertake specific training in each piece of equipment, assisted front of house during non-stretch (“gap”) hours, and to share your knowledge with customers in order to provide the optimal health and wellness journey.

List of duties:

· Guide each customer through their session, ensuring their comfort, enjoyment, and safety at all times.

· Proactively build a positive and personal relationship with each and every customer, making a concerted effort to remember their name and health concerns/goals.

· Promote and educate customers about 1-1 assisted stretching, ensuring customers are aware of the health benefits.

· Assist with studio outreach initiatives and events.

Front of House Support duties:

· Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.

· Greet patients into the space and giving them a tour if requested

· Ensuring all customers are provided with the relevant medical forms prior to treatment and ensuring these have been completed

· Opening and closing the studio - completing opening/closing daily checklists

Essential requirements:

• Previous Body Work Experience Level 3 certificate anatomy and physiology
• UK Right to Work
• Fluent in English
• Friendly and confident with people
• Passion and knowledge about physical and mental health, wellness and recovery.
• A willingness to promote and adhere to KOYO’s core values: integrity, communication, flexibility, compassion, and teamwork.
• Strong customer service and troubleshooting skills
• Excellent communication skills
• Sales
• Organised and able to multi-task
• Strong time management
• Able to commute to Richmond
• Flexibility and understanding of the unique requirements of a new start-up.

Preferred education and experience:

· One year in the health, wellness, and/or fitness sector.

· Qualifications is a bonus but not essential

Rate and Key info:

- Compensation:  Stretch Rate up to £18 p/hr + Commission incentives / up to £3 for Front of House support duties during "gap" hours.

- Location:  Richmond upon Thames

- Hours:  Up to 24 hrs per week (including weekends and flexible hours)

- Additional Benefits:  A supportive team environment & continuous CPD

Job Type: Freelance

Pay: £ per hour

Benefits:

• Store discount
• Access to complimentary treatments

Work Location: In person

STRETCH THERAPIST AND FRONT OF HOUSE SUPPORT

Company description:

KOYO is a full-service holistic health and wellness space blending science, technology and social connection in one convenient location, with the aim of optimising results in accessible luxury. Our holistic approach covers a unique set of services such as cryotherapy, 1-1 assisted stretch therapy, contrast therapy (infrared sauna and cold plunge), red light therapy, recovery compression boots. The concept seeks to promote physical and mental fitness, while optimising rest and recovery, reducing stress and inflammation, increasing immunity and quality of sleep. Our mission is to revolutionise health and wellness through access to the most advanced technology and treatments, while inspiring individuals to efficiently optimise their health through a blend of science, education, and social connection.

Summary of the role:

The Stretch Therapist is responsible for delivering exceptional customer experiences and guiding our clients through a a series of personalized stretches and seeking feedback to optimize their experience. You will be required to also have a full understanding of KOYO’s services and a willingness to undertake specific training in each piece of equipment, assisted front of house during non-stretch (“gap”) hours, and to share your knowledge with customers in order to provide the optimal health and wellness journey.

List of duties:

· Guide each customer through their session, ensuring their comfort, enjoyment, and safety at all times.

· Proactively build a positive and personal relationship with each and every customer, making a concerted effort to remember their name and health concerns/goals.

· Promote and educate customers about 1-1 assisted stretching, ensuring customers are aware of the health benefits.

· Assist with studio outreach initiatives and events.

Front of House Support duties:

· Maintain a high level of aesthetic throughout the studio by inspecting our service rooms pre/post use. Maintain a high level of cleanliness through the studio including reception and restrooms.

· Greet patients into the space and giving them a tour if requested

· Ensuring all customers are provided with the relevant medical forms prior to treatment and ensuring these have been completed

· Opening and closing the studio - completing opening/closing daily checklists

Essential requirements:

• Previous Body Work Experience Level 3 certificate anatomy and physiology
• UK Right to Work
• Fluent in English
• Friendly and confident with people
• Passion and knowledge about physical and mental health, wellness and recovery.
• A willingness to promote and adhere to KOYO’s core values: integrity, communication, flexibility, compassion, and teamwork.
• Strong customer service and troubleshooting skills
• Excellent communication skills
• Sales
• Organised and able to multi-task
• Strong time management
• Able to commute to Richmond
• Flexibility and understanding of the unique requirements of a new start-up.

Preferred education and experience:

· One year in the health, wellness, and/or fitness sector.

· Qualifications is a bonus but not essential

Rate and Key info:

- Compensation:  Stretch Rate up to £18 p/hr + Commission incentives / up to £3 for Front of House support duties during "gap" hours.

- Location:  Richmond upon Thames

- Hours:  Up to 24 hrs per week (including weekends and flexible hours)

- Additional Benefits:  A supportive team environment & continuous CPD

Job Type: Freelance

Pay: £ per hour

Benefits:

• Store discount
• Access to complimentary treatments

Work Location: In person

Position: Positive Behaviour Support (PBS) Practitioner

Location: Hounslow, London (Hybrid Minimum 3 Days Onsite)
Salary: £35,365 per annum
Contract Type: Permanent
Hours: 37.5 hours per week
Start Date: ASAP

RGH-Global is recruiting on behalf of a respected social care provider in London for a Positive Behaviour Support Practitioner to join their Specialist Support Team. This role is based in Hounslow, with a minimum of three days per week onsite and flexible hybrid working arrangements for the remaining days.

The organisation supports individuals with learning disabilities, autism, and complex needs, and is committed to delivering person-centred, trauma-informed care that reduces restrictive practices and improves quality of life.

About the Role

As a PBS Practitioner, you will:

• Champion best practice in Positive Behaviour Support across the organisation.
• Deliver targeted PBS input to individuals and teams, supporting those with complex needs including transitions from hospital or institutional care.
• Conduct functional assessments, analyse behavioural data, and develop tailored PBS strategies.
• Collaborate with families, support teams, and external professionals to co-produce effective support plans.
• Provide coaching and supervision to colleagues, enhancing PBS competency across the organisation.
• Monitor progress and outcomes, ensuring PBS plans are reviewed and adapted as needed.
• Contribute to preventing exclusions and hospital admissions by developing bespoke support offers.

About You

You will bring:

• A formal qualification in PBS or a related discipline (e.g., MSc Applied Behaviour Analysis, PBS BTEC Level 5).
• Experience supporting adults with learning disabilities and autism, particularly those with complex needs.
• Strong understanding of trauma-informed care, person-centred planning, and restrictive practice reduction.
• Excellent communication and facilitation skills, including working with non-verbal individuals.
• Ability to use data analysis to inform support strategies and monitor outcomes.
• A collaborative, flexible approach and willingness to travel across service locations.

Why Apply?

• Be part of a forward-thinking organisation with a commitment to innovation and person-centred care.
• Receive ongoing training, development, and coaching support.
• Work within a multidisciplinary team including PBS Leads, communication specialists, and family support professionals.
• Benefit from hybrid working arrangements and a supportive, inclusive culture.

Interested?

Apply now through RGH-Global to take the next step in your PBS career and make a meaningful impact in Hounslow.

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.


Your new role - Technical Support Specialist

The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. 

Your responsibilities will include

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you:  

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German).
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Just Recruitment is working with a growing organisation based in Sudbury, they are looking to add a Technical Support Supervisor to their long-standing team.

Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division business leader.

The rol.

ZIPC1_UKTJ

About the job

FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.

As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.

You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.

What you'll do:

As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:

• Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
• Support the customer throughout their entire lifecycle
• Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
• Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
• Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
• Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
• Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.

Who you are:

• Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
• Excellent written and verbal communication skills, with a focus on customer satisfaction.
• Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
• Ability to prioritize and manage multiple tickets/issues
• Fluent in English

Nice to have :

• Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
• Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)

Benefits

• We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!

About FORMANCE:

Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.

Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.

Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.

Senior Application Specialist (Endur) – Energy Trading | London

X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.

Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.

The role

You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.

Key Responsibilities

• Hands-on support for commodity trading and live position applications during trading hours
• Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
• Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
• Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
• Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
• Provide global support across multiple regions and time zones

Key Requirements

• 10+ years in IT, with 5+ years in energy trading / CTRM
• Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
• Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
• Knowledge of the North American Gas & Power trade lifecycle
• Strong CTRM application support expertise and workflow knowledge
• Familiarity with Risk, P&L, P&L attribution
• Programming skills (Java, .Net, or similar); OpenJVS a plus
• Database/SQL knowledge and troubleshooting ability
• Collaborative, motivated, and adaptable with a global mindset

A competitive package is on offer, with details available during the initial stages of the interview process.