530 IT Support Specialists jobs in Rochdale
Help Desk Operative
Posted 10 days ago
Job Viewed
Job Description
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
None
Help Desk Operative
Posted 10 days ago
Job Viewed
Job Description
Help Desk Operative
JOB SUMMARY
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues. li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the steps in the work order process.
- Runs, reviews, and distributes various customer service reports as necessary.
- May generate and dispatch service request work orders for completion by vendors.
- May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
- Provides informal assistance such as technical guidance and/or training to co-workers.
- Other duties may be assigned.
Help Desk Operative
Technical Support
Posted 10 days ago
Job Viewed
Job Description
Location: Remote
Salary: Up to 26K
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will;
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues
- Communicate the root cause to clients in non-technical terms
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
- Computer Science or IT related degree
- Coding or development experience desirable (whether this be during studies or personal projects)
- Customer service related experience is desired
- Confident and personable- Someone who likes to build relationships
- Knowledge of the Waste Management Industry
- Quick learner
- Good written and communication skills
Technical Support
Posted 10 days ago
Job Viewed
Job Description
Location: Remote
Salary: Up to 26K
Nobul is collaborating with an innovative SaaS company to grow their customer support team.
About our client:
We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.
We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.
You will;
- Update employers' CRM system with client's feedback, specific needs and requirements;
- Develop new tools to improve business processes;
- Implement and manage on-screen help ideas via our online helpdesk;
- Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
- Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
- Multi-task and track dozens of open tickets at various stages of completion;
- Work with multiple teams to find, analyse, and resolve client issues
- Communicate the root cause to clients in non-technical terms
- Proactively identify clients experiencing repeated problems or requests that are not fixed to the client's satisfaction. Escalate issues as needed;
- Provide recommendations to the Product team about how to improve client experience;
- Work closely with the Customer Success Managers to maintain a continuous knowledge of accounts
Qualifications and experience:
- Computer Science or IT related degree
- Coding or development experience desirable (whether this be during studies or personal projects)
- Customer service related experience is desired
- Confident and personable- Someone who likes to build relationships
- Knowledge of the Waste Management Industry
- Quick learner
- Good written and communication skills
Help Desk Advisor (Construction)
Posted 10 days ago
Job Viewed
Job Description
Help Desk Advisor (Construction)
27,000 - 32,000 + Progression + Training + Development + Company Benefits
Greater Manchester
Are you a receptionist or help desk advisor with experience in the construction industry?
Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?
This construction company specialise in refurbishments and redevelopments across the UK. They work with exciting clients such as major property developers on residential and commercial projects.
On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress and timelines to ensure successful completion.
The Role:
- Data entry and management
- Handling client and customer queries
- Managing directorial appointments
The Person:
- Background in helpdesk administration
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Reference Number: BBBH20366
Keywords: Helpdesk, Servicedesk, Administrator, Sales, Building Services, Construction, Management, Project Management
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
IT Help Desk Engineer
Posted 10 days ago
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Job Description
IT Help Desk Engineer
Leeds
Full time, Permanent.
£30,000 - £35,000 DOE
Monday – Friday, 37.5 hours
Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.
Benefits
- Generous annual leave allowance li>Career progression
- Pension
- Free onsite parking
- Team events
- Health care
- Discounted gym membership
As an IT Help Desk Engineer , you will be responsible for:
- Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
- Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
- Setting, managing, and meeting client expectations through clear communication and timely support
- Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
- Documenting all activities and resolutions accurately to ensure effective case management
- Providing additional support to the wider team as needed
- Performing end-user client machine configuration and support tasks
The ideal candidate will be:
- Minimum 3 years of experience in an MSP or IT support environment
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
- Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
- Basic understanding of cybersecurity principles and best practices
- Excellent communication and customer service skills with a professional, solution-focused approach
- Strong problem-solving abilities and well-organised work habits
- Full UK driving licence and access to own transport (essential)
Call us today on (phone number removed), to discuss this position.
Technical Support Manager
Posted 10 days ago
Job Viewed
Job Description
Job Title: Technical Support Manager
Location: Lancaster
Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite)
Salary: Competitive, based on experience
About Our Client:
Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations.
Benefits & Perks:
- Competitive salary and bonus structure
- Generous holiday allowance
- Flexible working hours
- Professional development opportunities
- Health and wellness programmes
- A vibrant office atmosphere just 12 minutes from Lancaster train station
Responsibilities:
As a Technical Support Manager, you will:
- Lead a team of technical support specialists, ensuring high-quality service and support.
- Develop and implement support strategies to enhance customer satisfaction.
- Troubleshoot complex issues and provide timely resolutions.
- Collaborate with product development teams to relay customer feedback and improve products.
- Conduct training sessions for staff and customers to maximise product use.
- analyse support trends and make data-driven recommendations for improvements.
Essential (Knowledge, skills, qualifications, experience):
- Proven experience in a technical support role, with at least 3 years in a management position.
- Strong understanding of software and technology products.
- Excellent problem-solving skills and a customer-centric mindset.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable (Knowledge, skills, qualifications, experience):
- Experience in the software or technology industry.
- Familiarity with ITIL or other service management frameworks.
- Previous experience with CRM or support ticketing systems.
- Knowledge of coding or scripting languages is a plus.
Technologies:
- Proficient in customer support software, databases, and remote support tools.
- Familiar with cloud-based solutions and cybersecurity principles.
How to apply:
If you are excited to lead a team and make an impact in a growing company, please apply to this advert ASAP
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Technical Support Assistant
Posted 10 days ago
Job Viewed
Job Description
Job Title: Technical Support Assistant
Location: Manchester (full-time onsite)
Industry: Security Systems
Salary: 28-35k per annum (DOE)
We are seeking an experienced Technical Support Assistant to join our client based in Manchester. You will be responsible for proving support to end users across hardware, software and security systems.
Responsibilities:
- Provide 1st line technical support
- Configuration of devices and installation of bespoke software
- Troubleshooting hardware issues- printers, desktops, mobile phones
- Security systems installation
- Investigate CCTV systems
Requirements:
- Technical Support experience (2 years)
- Experience with hardware equipment
- Service desk experience (incoming issues)
- Security systems- CCTV systems, intruder alarms, door access controls (beneficial)
- Driving licence (beneficial)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Support Assistant
Posted 27 days ago
Job Viewed
Job Description
Job Title: Technical Support Assistant
Location: Manchester (full-time onsite)
Industry: Security Systems
Salary: 28-35k per annum (DOE)
We are seeking an experienced Technical Support Assistant to join our client based in Manchester. You will be responsible for proving support to end users across hardware, software and security systems.
Responsibilities:
- Provide 1st line technical support
- Configuration of devices and installation of bespoke software
- Troubleshooting hardware issues- printers, desktops, mobile phones
- Security systems installation
- Investigate CCTV systems
Requirements:
- Technical Support experience (2 years)
- Experience with hardware equipment
- Service desk experience (incoming issues)
- Security systems- CCTV systems, intruder alarms, door access controls (beneficial)
- Driving licence (beneficial)
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Technical Support Specialist
Posted 1 day ago
Job Viewed
Job Description
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
**JOB DUTIES:**
+ You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
+ Have a strong background in using OVRC remote management.
+ Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
+ ISP modems
+ Network topology
+ Video Distribution
+ Multiroom audio, wired and wireless solutions
+ Home theater configurations.
+ TV, Media players, cable boxes, etc.
+ Surveillance
+ Thermostat integration and troubleshooting
+ Power management
+ Smart Lighting; centralized and wireless
+ This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
+ Strong communication skills:
+ The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
+ Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
**YOU MUST HAVE:**
+ 2+ years of professional experience installing and programming control systems in the CI industry.
+ Certification in one or more of the following:
+ Control4, Crestron, Savant, URC, Elan.
+ Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
+ Strong aptitude for troubleshooting across multiple product categories and technologies.
+ Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
+ Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
+ Exceptional English communication skills, both verbal and written, with a customer-first mindset.
**WE VALUE:**
+ Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
+ Familiarity with ADI's proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
+ Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
+ Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
+ Experience supporting professional integrators or in the custom electronics industry.
**WHAT'S IN IT FOR YOU:**
+ Competitive salary, pension scheme and employee benefits
+ Remote / home based working
+ Opportunities for professional development and career advancement.
+ Collaborative work environment with access to cutting-edge technology.
#LI-KN1
#LI-REMOTE
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.