What Jobs are available for IT Support Specialists in Rochdale?
Showing 428 IT Support Specialists jobs in Rochdale
Relief Support Worker
Posted today
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Looking for a role that offers flexibility on available shifts?
Langley has a fantastic opportunity for an organised, proactive and client focussed Relief Support Worker with good communication and interpersonal skills to join our busy and friendly team in Rochdale, working with male prison leavers at risk of offending. This role is a relief role where the hours will be as and when required by the service on a zero hour contract. The successful candidate will receive an hourly rate of £12.27 per hour.
REWARDS PACKAGE
- Fantastic pension scheme, matched up to 8%
- Free onsite meals
- Fully funded DBS applications and renewals
- Free learning and development to support you in your career
- Holiday Pay
- 24/7 Employee Assistance Programme including free counselling and legal advice
- 'Smart Health' which includes unlimited access to online, telephone and video GP appointments as well as a range of health and wellbeing services
- Eyecare and Flu Vouchers
- Access to chaplaincy and pastoral support
KEY RESPONSIBILITIES
- To take an active role in the assessment and management of risk including the operation of physical and situational security measures to control the level of risk posed to the client, the public, staff and other clients and liaising with other stakeholders as appropriate.
- To maintain a clear and calm manner whilst managing client risk through assessment, planning, client knowledge and de-escalation as required.
- To regularly fully utilise the Trust 'Client File' with designated clients to ensure that they are supported and empowered to achieve appropriate outcomes.
Please copy and paste this link into your browser to view the full job description. If you want to join our team as our Relief Support Worker , please apply now as we would love to hear from you.
Closing date: 25 th October 2025
A satisfactory Enhanced DBS with adult barred list check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant's right to work in the UK.
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Support Worker, Stepping Stones
Posted 374 days ago
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Stepping Stones is a loving and caring environment that offers supported living accommodation and outreach support for individuals with physical disabilities, sensory impairment, complex care, learning disability, challenging behaviour, dual diagnoses, forensic, mental health, and transition services. Our services are based in the Bury, Radcliffe and Rochdale areas.
Here at Stepping Stones, we recognise and celebrate the uniqueness of every individual we care for by ensuring that a person-centred approach is adopted. We are committed to enabling personal growth now and for the future, giving each person a strong voice regarding decision making and lifestyle choices. Our range of supportive services and environments encourage everyone to fulfil their personal dreams and aspirations.
Everyone will be valued and treated with dignity and respect, and will be at the centre of, and included in all decisions made about their life. Achieving and maintaining a maximum level of independence with a minimal level of support.
We are currently looking to hire Support Workers to join our existing team. If you have a passion for caring, then this rewarding and exciting role could be perfect for you!
Requirements
To provide support to each tenant in line with the individual’s person-centred plan. To assist people to live as tenants and citizens in the local community. In achieving this, support must be consistent with people’s rights, choices and responsibilities. For example:
- To see people we support as valued customers of our service.
- To support people by planning ‘with them’, if requested, and not ‘for them’ (Person Centred Planning).
- To support people to make informed choices with Advocacy, or people of their choice.
- To support people to exercise their cultural beliefs and practices.
- To assist tenants to form and maintaining relationships of their choice.
- To support people to maintain their own individual tenancy and to respect their right to privacy by respecting their legal status as tenants.
This will involve supporting people in various areas of their life, depending on the agreed level of support and informed choice.
To provide support to each tenant in line with the individual’s person-centred plan. To assist people to live as tenants and citizens in the local community. In achieving this, support must be consistent with people’s rights, choices and responsibilities. For example:
- To see people we support as valued customers of our service.
- To support people by planning ‘with them’, if requested, and not ‘for them’ (Person Centred Planning).
- To support people to make informed choices with Advocacy, or people of their choice.
- To support people to exercise their cultural beliefs and practices.
- To assist tenants to form and maintain relationships of their choice.
- To support people to maintain their own individual tenancy and to respect their right to privacy by respecting their legal status as tenants.
Benefits
This role is for services across the Bury, Radcliffe and Rochdale areas.
£9.50 - £.70 per hour
Sleep shifts 4.00
Shifts
Days 10.00am – 10.00pm
Nights (sleeps and waking) 10.00pm – 10.00am
We do offer some flexibility with shifts for example a new service is currently starting, and we have days (9am-5pm 1:1) and days (10 am -3 pm 2:1)
It very much depends on the service users' requirements but as a rule shifts are 12 hours in length, we also offer 24-hour shifts (which include a sleep) for some service users.
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Technical Support Specialist
Posted 4 days ago
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Key Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and chat in a timely and efficient manner.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and comprehensive instructions to users on how to resolve technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all support activities, including troubleshooting steps, resolutions, and customer interactions.
- Maintain and update knowledge base articles and support documentation.
- Identify recurring technical issues and provide feedback to product development and engineering teams for improvements.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Proactively monitor system performance and identify potential issues before they impact users.
- Provide training and support to junior members of the technical support team.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with ticketing systems and remote support tools.
- A relevant IT qualification or certification is a strong advantage.
- Familiarity with cloud-based services and mobile device support is a plus.
- Patience and a calm demeanor when dealing with frustrated users.
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Technical Support Lead
Posted 5 days ago
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Job Description
Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Manage and resolve escalated technical support issues.
- Ensure timely and effective resolution of customer inquiries.
- Monitor support queue performance and key metrics.
- Develop and maintain comprehensive support documentation and knowledge bases.
- Identify trends in support issues and recommend proactive solutions.
- Contribute to the improvement of support processes and tools.
- Train and onboard new support team members.
- Act as a primary point of contact for critical customer issues.
- Champion customer satisfaction and service excellence.
- Proven experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong technical knowledge of (relevant technologies - e.g., operating systems, software applications, hardware).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Proficiency in using helpdesk and ticketing systems (e.g., Zendesk, Jira Service Management).
- Ability to manage and motivate a remote team.
- Strong organisational and time-management skills.
- Ability to work independently and prioritise tasks effectively.
- Experience in the (relevant industry) is a plus.
- Relevant IT certifications are desirable.
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Technical Support Specialist
Posted 10 days ago
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Key Responsibilities:
- Provide first-line and second-line technical support to users via phone, email, and chat, addressing software-related issues.
- Diagnose and troubleshoot a wide range of technical problems, including software installation, configuration, and functionality.
- Guide users through step-by-step solutions to resolve technical issues effectively and efficiently.
- Escalate complex or unresolved issues to higher-level support teams or development as per established procedures.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Create and maintain knowledge base articles and FAQs to assist users and support colleagues.
- Identify recurring technical issues and provide feedback to product development teams for system improvements.
- Ensure a high level of customer satisfaction by providing timely, professional, and courteous support.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience (minimum 3 years) in a technical support role, preferably with software products.
- Strong understanding of Windows and macOS operating systems, and common office productivity software.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-centric approach with a dedication to providing outstanding service.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
- Certifications such as CompTIA A+ or similar are advantageous.
- Adaptability to learn new technologies quickly.
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Technical Support Specialist
Posted 13 days ago
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Technical Support Lead
Posted 17 days ago
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Technical Support Lead
Posted 24 days ago
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Key Responsibilities:
- Lead and mentor a team of technical support specialists.
- Provide advanced technical troubleshooting and problem-solving for complex issues.
- Manage and prioritise incoming support requests and tickets.
- Ensure timely and effective resolution of customer technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Monitor support performance metrics and identify areas for improvement.
- Collaborate with IT and development teams to resolve bugs and enhance products.
- Train support staff on new products, procedures, and troubleshooting techniques.
- Contribute to the development and implementation of support best practices.
- Ensure a high level of customer satisfaction through effective support delivery.
- Proven experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and troubleshooting skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience in team leadership, coaching, and performance management.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Relevant technical certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.
- A customer-centric approach with a passion for service excellence.
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Technical Sales Support
Posted 13 days ago
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Job Description
You will provide best technical support about Fluid Automation Products & Solutions to Customers, Sales Representatives, Business partners and Intermediaries; guarantee a positive Customer Experience managing speedy and knowledgeable responses that solve their problems; applying Company policies. Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve Customer's problems.
**In This Role, Your Responsibilities Will Be:**
+ Handle technical enquiries for entire portfolio.
+ Handle technical requests and quotations (RFQ).
+ Track quotations to Customers, on behalf of Salespersons.
+ Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions; ensure all Customer requests are properly handled and closed to Customer Satisfaction
+ Provide competitor product cross-references, as required
+ Generate leads for sales force through active listening and probing for customer requirements and opportunities
+ Provide internal feedback within the company regarding customer concerns, by gathering and analyzing the broad source of information collected through Customer interactions
+ Detect non-conformities and report them; contributes to continuous improvement
+ On request, participate in trade shows for both duty and surveys as requested by Sales & Marketing
+ Maintain and develop full knowledge of product portfolio; keep update on new products and portfolio evolution: product range evolutions, new products introduction, obsolescence, replacement products
+ Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System
**Who You Are:**
You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.
**For This Role, You Will Need:**
+ Details oriented, ability to work under time pressure and multi-tasks, good judgment skills
+ Strong analytical skills and problem-solving abilities; proactive
+ Good Customer sense; interest for Commercial role and environment
+ Cooperative; willingness to interact and work with others; team player
+ Excellent verbal and written communication skills. Fluent English.
+ Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office
**Preferred Qualifications That Set You Apart:**
+ Preferably bachelor's degree in engineering - Mechanical, Electrical or Engineering technology
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe in diverse teams, working together are key to driving growth and delivering business results.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Support Worker
Posted 7 days ago
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We are looking for a confident Support Worker with a passion for delivering outstanding care at Cygnet Elowen Hospital.
Cygnet Elowen Hospital is our new 24 bed hospital for adults located in Derbyshire, which exemplifies our commitment to excellence in health care.This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating across two specialist wards.
You’ll be working 42 hours a week (Day shift: 8am – 8pm and Night shift: 19:30 – 8:30am) , making a positive difference to the lives of the people in our care at Cygnet Hospital Elowen.
At Cygnet, our perks go way beyond pension schemes and excellent professional development.
You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.
Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.
Your day-to-day…
- Offer enhanced care with a flexible learning approach for all the people in our care
- Provide guidance & encouragement through physical & emotional support
- Learn about individuals’ specific needs & provide help in the most appropriate way
- Assist with medical & welfare needs
- Report on medical & welfare needs as required
- Safeguard
- Maintain a safe, clean environment for all
Why Cygnet? We’ll offer you…
- Flexible working with the opportunity for overtime
- Regular coaching & appraisal
- Expert supervision & peer support
- Employee discount savings & “Cycle to Work” scheme
You are…
- Genuinely driven with a desire to make a real difference in people’s lives
- An excellent communicator & a good team player
- Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
- Passionate about empowering & supporting service user independence
Successful candidates will be required to undergo an enhanced DBS check.
Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users & their families.
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