546 IT Support Specialists jobs in Rochdale

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

• Salary: Competitive (dependent on experience)
• Contract Type: Full-time, Permanent
• Location: Office-based role in Manchester
• Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

• Deliver technical and administrative assistance to the associated teams.
• Help coordinate the daily activities of the department to ensure smooth operations.
• Gather, interpret, and present key data for reporting purposes.
• Communicate effectively with colleagues, customers, and suppliers to support business needs.
• Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
• Prepare and complete questionnaires and documentation for customer requests.
• Work with other divisions to ensure product literature and supporting materials are processed accurately.
• Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

• Degree qualified in a science-related subject (preferred).
• Previous experience within a similar environment.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Good IT literacy, especially with Microsoft Excel.
• Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

• Provide first-line technical support and troubleshooting assistance to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues promptly and effectively.
• Escalate complex technical problems to higher-level support teams when necessary, ensuring proper documentation.
• Guide users through step-by-step solutions and provide clear, concise instructions.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Create and update knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring technical issues and provide feedback to product development teams for system improvements.
• Proactively monitor system performance and identify potential problems.
• Ensure customer satisfaction by delivering timely and effective support.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Adhere to company policies and procedures for customer support.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, VPN).
• Excellent communication, interpersonal, and active listening skills.
• Ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using remote desktop support tools.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, ITIL) are advantageous.

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone wi.

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Location:

Head Office Elland - Halifax

Schedule:

Monday to Friday, 8.30am - 5pm

No Weekends

Purpose of the role:

Provide technical support for Terberg DTS engineers and service support employees.

To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard.

To provide effective customer service.

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex software and hardware issues.
• Troubleshoot network connectivity and server-related problems.
• Escalate critical issues to appropriate teams and track their resolution.
• Document technical solutions and create knowledge base articles.
• Assist in training and mentoring junior technical support staff.
• Identify recurring issues and provide feedback for product enhancements.
• Manage customer support tickets and ensure timely resolution.
• Maintain high levels of customer satisfaction.
• Participate in on-call rotation as needed.

• Associate's or Bachelor's degree in Computer Science, IT, or a related field.
• 4+ years of experience in technical support or a similar IT role.
• Proven experience troubleshooting software, hardware, and network issues.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent analytical and problem-solving skills.
• Superb communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

• Provide high-level technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues.
• Troubleshoot network connectivity and system performance problems.
• Manage and prioritize support tickets using a CRM system.
• Escalate issues to engineering teams when necessary.
• Create and maintain technical documentation and knowledge base articles.
• Identify recurring technical issues and propose solutions.
• Train junior support staff on product knowledge and support procedures.
• Contribute to the improvement of support processes and tools.
• Ensure customer satisfaction by providing timely and effective solutions.

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency in networking concepts (TCP/IP, DNS, DHCP).
• Experience with cloud platforms (e.g., AWS, Azure).
• Familiarity with CRM and ticketing systems.
• Excellent diagnostic and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively.

• Provide technical assistance and troubleshooting for software and hardware issues.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Diagnose and resolve technical problems efficiently.
• Escalate unresolved issues to appropriate technical teams.
• Document all support interactions and resolutions in the ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Guide users through product features and functionalities.
• Identify trends in customer issues and suggest improvements.
• Ensure a high level of customer satisfaction.

• Proven experience in technical support or a helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common software.
• Familiarity with networking concepts.
• Excellent problem-solving and diagnostic skills.
• Exceptional communication and interpersonal abilities.
• Ability to explain technical information clearly to diverse audiences.
• Experience with remote support tools and ticketing systems.
• Self-motivated and able to work effectively in a remote setting.
• Relevant IT certification or degree is advantageous.

• Provide remote technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Document all support requests and resolutions accurately.
• Escalate unresolved issues to senior technical staff.
• Assist with user account management and workstation setup.
• Perform routine IT system maintenance and updates.
• Contribute to IT knowledge base and support documentation.
• Deliver exceptional customer service throughout the support process.

• Proven experience in IT support or a similar role.
• Proficiency with Windows and macOS operating systems.
• Strong troubleshooting skills for software and hardware.
• Familiarity with networking concepts and protocols.
• Experience with remote support tools and helpdesk software.
• Excellent communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• IT certifications (e.g., CompTIA A+, Network+) are a plus.