906 IT Support Specialists jobs in Rochdale

Location:  Manchester City Centre office

Salary:  Up to £35,(Apply online only) per annum, (Extensive training)

Role Overview

As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.

Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We're Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK's clean energy transition by supporting key partners in the field.

Please get in touch for further details.

• Provide first-line technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot user accounts, permissions, and access issues.
• Document all support interactions and resolutions in a ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Proactively identify potential technical problems and recommend solutions.
• Ensure timely and effective resolution of all support requests, meeting service level agreements (SLAs).
• Contribute to a positive and helpful customer service experience.

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with troubleshooting hardware and software issues.
• Familiarity with remote support tools and ticketing systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused attitude with a commitment to providing high-quality service.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Eligibility to work in the UK.

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software and hardware-related issues.
• Guide users through product installation, setup, and configuration.
• Diagnose and escalate complex technical problems to appropriate teams.
• Document customer interactions, issues, and resolutions in the ticketing system.
• Maintain up-to-date knowledge of product features and updates.
• Contribute to the knowledge base by creating and updating support articles.
• Identify trends in customer issues and provide feedback to product development.
• Ensure timely and effective resolution of all support requests.
• Deliver exceptional customer service and build strong customer relationships.

• Minimum of 2 years of experience in technical support or a similar helpdesk role.
• Proficiency with Windows, macOS, and potentially Linux operating systems.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Customer-focused mindset with patience and empathy.
• Ability to explain technical concepts clearly to non-technical users.
• Basic understanding of networking concepts is a plus.
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester

Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)

Role Purpose:

• You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's.

Job Role Responsibilities:

• • Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.
  • Ensure all resolver groups are performing to the expected standard.
  • Resolving any exceptions that occur during the provisioning process within target SLA’s
  • In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.
  • Reporting and management of potential incidents
  • Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.
  • You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern
  • Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process
  • You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s
  • Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.
  • Be proactive in identifying potential areas of development in MAP provisioning procedures.
  • Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience
  • Working to achieve SLA’s, quality standards and other KPI’s agreed
  • Technical support on all appropriate products in line with the MAP support scope
  • Own the resolution of customer issues in accordance with MAP processes and policies.
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines.
  • Work within the relevant MAP policies e.g. Information Security
  • Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved
  • Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes
  • Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm
  • Be available to cover one week on call on a roster basis.

Experience / Skills / Knowledge / Qualifications:

• • Working within Telecoms, specifically Fibre related products
  • Customer Services Training/Experience
  • Working within a Service Support Environment
  • Using Service Desk applications

Benefits:

• 12 month contract
• Competitive rate
• Hybrid role

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester

Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)

Role Purpose:

• You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's.

Job Role Responsibilities:

• • Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.
  • Ensure all resolver groups are performing to the expected standard.
  • Resolving any exceptions that occur during the provisioning process within target SLA’s
  • In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.
  • Reporting and management of potential incidents
  • Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.
  • You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern
  • Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process
  • You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s
  • Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.
  • Be proactive in identifying potential areas of development in MAP provisioning procedures.
  • Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience
  • Working to achieve SLA’s, quality standards and other KPI’s agreed
  • Technical support on all appropriate products in line with the MAP support scope
  • Own the resolution of customer issues in accordance with MAP processes and policies.
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines.
  • Work within the relevant MAP policies e.g. Information Security
  • Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved
  • Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes
  • Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm
  • Be available to cover one week on call on a roster basis.

Experience / Skills / Knowledge / Qualifications:

• • Working within Telecoms, specifically Fibre related products
  • Customer Services Training/Experience
  • Working within a Service Support Environment
  • Using Service Desk applications

Benefits:

• 12 month contract
• Competitive rate
• Hybrid role

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Are you experienced in providing IT Technical Support? My client is looking to hire an ambitious IT expert for their in house IT Support position. Your job will be to provide technical support to maintain the organisation's computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. There is a salary of up to 27,000 plus a great benefits package.

The Role:

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Monitoring of server farms and perform general maintenance e.g. (File clearing)
• Liaise with 3rdparty suppliers to ensure issues are resolved quickly and efficiently
• Perform hardware and software installations, configurations and updates as needed
• Perform general maintenance functions on the companies ERP
• Create and maintain tips and tricks solutions for online database and web sites
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company or from third party support.
• Create and write management reports using SQL, VBscript, PLSQL or other such products

About You:

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for 2 year(s)
• Working knowledge of Windows 10, Mac OS, Microsoft Office
• Working knowledge of Veeam. VM Ware and Horizon preferred.
• PLSQL, SQL, VBscript preferred

You will be working a 37.5 hour week, on site parking, pension, healthcare, 21 days holiday plus bank holidays and your birthday off.

INDAB