What Jobs are available for IT Support Specialists in Worcestershire?

Showing 369 IT Support Specialists jobs in Worcestershire

Support Worker – UFL

Droitwich, West Midlands Autism West Midlands

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Job Description

Autism West Midlands is a leading charity in the West Midlands for people on the autism spectrum. We use our expertise to enrich the lives of autistic people and those who love and care for them. Our passionate, expert staff and volunteers work across all age groups and abilities, by providing personalised support.

Where will you be working?

You will be working at our residential home 'Upper Ford Lodge' based in Droitwich Spa.

Upper Ford Lodge has provided permanent accommodation for 9 autistic adults since opening in 1998.

The service is home to 9 adults who enjoy meaningful activities and accessing the community. The service is set up in house across 3 floors. Upper ford Lodge benefits from a built-in trampoline, sensory garden, sensory room, communal kitchen to accommodate for group cooking sessions. Also, Upper Ford Lodge comprises of 2 lounge areas where residents can chose to partake in crafting activities, 'Friday fun days' or even an international night that takes place once a month in which different cultured are celebrated with traditional food, activities and decorations.

As a support worker, shift patterns are working a mixture of 7.00am – 2.30pm and 2.15pm – 9.45pm as well as weekends.

UK Full License Drivers only with vehicles.

AWM are currently unable to sponsor individuals on a skilled worker visa.

Key aspects of the support worker role:

  • To follow individual support plans to ensure a person-centred approach
  • Provide support throughout the day for people we support
  • Provide consistent and proactive support to people when behaviours of concern are presented in line with the ethos and training provided by AWM.
  • Fully understand the safeguarding policy and procedure, understanding the signs of any potential abuse and report any concerns to the Manager promptly, including any concerns with regards to colleagues.
  • Maintain accurate records of progress towards the achievement of agreed goals for the individuals you support.
  • Respect that the individuals you support do not live in your workplace but that you provide support in their home.

What we are looking for from you as a support worker:

As a support worker it is essential that you have a person-centred approach

The successful candidate will feel passionate about working with individuals who have behavioural support needs and demonstrate a positive regard for the individuals you are working with.

You must be a dedicated and motivated individual with a passion for making a difference and have a can-do attitude.

It is essential that you are a reliable and committed individual as it's important that individuals you support receive consistent and quality support.

In return we can offer you:

  • £12.30 per hour
  • Up to 33 days annual leave
  • Monthly rota in advance
  • Free DBS check paid for by Autism West Midlands
  • Medicash Healthcare scheme
  • Employee assistance scheme providing support to you and your family
  • Specialist autism training you are paid to attend and travel to
  • All staff are provided with a Life assurance
  • Company Sick Pay Scheme
  • Refer a friend scheme – £200 for each referral
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Casual Events Support

B61 7JP Worcestershire, West Midlands CRA GROUP RECRUITMENT AND PAYROLL LTD

Posted 22 days ago

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We are looking for about 10x Event Marshalls (subject to change) for our event days. Please see the details for this position below: Dates & Location: (Must be available for both dates) Saturday 25th October 2025 from 4pm – 9pm Sanders Park, Kidderminster Rd, Bromsgrove, B61 7JP Friday 31st October 2025 from 4pm – 9pm Morton Stanley Park, Windmill Drive, Redditch, B97 5GE Working hours: 1:00 PM – 11:00 PM Reports to: Events Manager About the Role We are seeking enthusiastic and reliable Event and Parking Marshals to support the successful delivery of our Council’s Community Halloween Event, taking place across two local parks. This is a great opportunity to be part of a fun, family-friendly event that brings the community together for an evening of spooky entertainment, games, and festivities. Please see more information about the event here: Bromsgrove District Council / Redditch Borough Council Key Responsibilities General Event Marshal Duties: Assist with event set-up and pack-down (signage, decorations, equipment). Provide a friendly welcome to visitors and offer directions or information about activities. Support with crowd management and ensure safe flow of foot traffic. Monitor and report any safety concerns, hazards, or incidents to event staff. Assist with lost & found children or property procedures. Encourage a positive, inclusive, and safe environment for all attendees. Liaise with vendors, performers, and security where required. Be a visible point of contact for visitors throughout the event. Parking Marshal Duties (Specific Role): Direct vehicles to designated parking areas and maintain smooth traffic flow. Ensure pedestrian safety near parking zones and event entrances. Monitor parking areas and report any unsafe conditions or incidents. Assist with any road closures or traffic diversions as instructed. Provide directions or information to visitors arriving by car. Skills & Attributes Excellent communication and people skills – friendly and approachable. Ability to stay calm and problem-solve in busy situations. Comfortable working outdoors and on your feet for extended periods. Team player with a ‘can-do’ attitude. Punctual and reliable. Previous event or traffic management experience is a bonus, but not essential – training will be provided. What We Offer Opportunity to be part of a vibrant community event. Training and briefing before the event. Volunteer recognition / Paid casual rate – specify what applies. A fun, festive, and engaging environment!RequirementsMust be available on [date(s) of event]. Comfortable working evenings in an outdoor environment. Basic DBS required
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Technical Support Advisor

West Midlands, West Midlands Saint-Gobain Ecophon UK and Ireland

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At Saint-Gobain Ecophon, we are looking for a Technical Support Advisor to join our technical team. This role will be responsible for delivering on-site support to our customers ranging from offering technical advice, to delivering on-site training sessions.


Saint-Gobain Ecophon develops, manufactures and markets acoustic products and systems that contribute to a good working environment by enhancing people’s well-being and performance.


This is a national, field-based role with extensive travel required due to where clients are located – this role would suit someone with great transport links living centrally in the UK. As such, a full UK driving license will be required.

What you will be doing:

  • Providing advice, guidance and training for Ecophon products across stakeholders
  • Spending time on-site with clients, ceiling contractors and tier 1 main contractors across the UK & Ireland
  • Ensuring our systems are correctly installed to the level of quality required to ensure they reach their design performance
  • Using our technologies – including showpad to support the management of technical information and literature
  • Supporting the development of our digital services across VR, BIM and LightYX

What we’re looking for:


  • Strong technical understanding of acoustic solutions, or building materials
  • Proven experience in a customer-facing role, ideally within construction or manufacturing
  • Ability to interpret technical drawings/specifications and communicate solutions clearly
  • Be adaptable, flexible and able to self-motivate
  • A willingness to frequently travel across the UK & Ireland

Are Ecophon and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction, improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting, but we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you!

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Technical Support Engineer

B1 1DB Birmingham, West Midlands £40000 Annually WhatJobs Direct

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full-time
We are seeking a skilled and customer-focused Technical Support Engineer to join our dedicated support team. This is a fully remote position, offering the flexibility to work from home and provide exceptional technical assistance to our valued clients. You will be responsible for troubleshooting complex technical issues, providing timely resolutions, and ensuring a positive customer experience.

Responsibilities:
  • Provide Tier 2 and Tier 3 technical support via phone, email, and chat.
  • Diagnose and resolve complex hardware, software, and network issues for customers.
  • Document support interactions, resolutions, and knowledge base articles.
  • Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
  • Assist customers with product installations, configurations, and troubleshooting.
  • Provide training and guidance to customers on product usage and best practices.
  • Identify recurring technical issues and provide feedback to product development teams for improvement.
  • Maintain up-to-date knowledge of company products and services.
  • Contribute to a positive and collaborative team environment.
  • Manage customer expectations and ensure high levels of customer satisfaction.
Qualifications:
  • Proven experience in a technical support role, with a strong understanding of IT systems.
  • Proficiency in troubleshooting operating systems (Windows, macOS, Linux), hardware, and software applications.
  • Experience with network protocols and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritise tasks in a remote setting.
  • Customer-focused mindset with a passion for providing excellent service.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
This role is fully remote, supporting our global customer base, with a focus on providing assistance to users in and around Birmingham, West Midlands, UK . If you are a technical problem-solver with a passion for helping others, we encourage you to apply.
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Technical Support Specialist

WV1 2NP Wolverhampton, West Midlands £28000 Annually WhatJobs Direct

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full-time
Our client is seeking a proficient and customer-focused Technical Support Specialist to join their dedicated team based in Wolverhampton, West Midlands, UK . This role is pivotal in providing first-line technical assistance and resolving IT-related issues for users, ensuring minimal disruption to business operations. The ideal candidate will possess strong troubleshooting skills across a range of hardware, software, and network issues. You will be responsible for responding to support tickets, diagnosing problems, providing timely solutions, and escalating complex issues to senior technical staff when necessary. Key duties include assisting users via phone, email, and remote access tools, documenting solutions, maintaining IT equipment, and contributing to the IT knowledge base. A customer-centric approach, excellent problem-solving abilities, and the capacity to explain technical concepts clearly to non-technical users are paramount. This hybrid role allows for a balance between collaborative office work and independent remote support, ensuring flexibility and efficiency. We are looking for individuals with a solid understanding of operating systems (Windows, macOS), common applications (Microsoft Office Suite), and basic networking principles. Experience with IT support ticketing systems is highly desirable. Join a supportive IT department committed to providing excellent service and technological solutions.

Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email, and remote desktop sessions.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Respond to and manage support tickets within agreed service level agreements (SLAs).
  • Escalate unresolved issues to appropriate IT support teams or vendors.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Document technical solutions and create user guides for common issues.
  • Assist with user account management and access control.
  • Perform regular system checks and maintenance tasks.
  • Contribute to the development and maintenance of the IT knowledge base.
Qualifications:
  • Proven experience in an IT support or helpdesk role.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite and other common business applications.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
  • Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Desk).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and customer service skills.
  • Ability to manage time effectively and prioritize tasks.
  • Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
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Technical Support Lead

WV10 7AA Wolverhampton, West Midlands £35000 Annually WhatJobs Direct

Posted 2 days ago

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full-time
Our client is seeking an experienced and highly motivated Technical Support Lead to manage their customer service and helpdesk operations in Wolverhampton, West Midlands, UK . This hybrid role offers the chance to lead a dedicated support team, ensuring exceptional service delivery and swift resolution of technical issues for a diverse client base. You will be responsible for overseeing daily support operations, managing ticket queues, mentoring support staff, and developing efficient support processes. The ideal candidate will possess a strong technical background, excellent leadership qualities, and a passion for customer satisfaction. Responsibilities include troubleshooting complex hardware and software problems, managing service level agreements (SLAs), analysing support trends to identify areas for improvement, and contributing to the knowledge base. This position requires a blend of technical expertise, people management skills, and a strategic approach to customer support. The hybrid working model allows for collaborative team meetings and strategic planning in the office, balanced with the flexibility to manage remote support operations and individual tasks. We are looking for individuals who can foster a positive and productive team environment, drive continuous improvement in support services, and ensure a seamless technical experience for our customers. Your ability to remain calm under pressure, communicate effectively with both technical and non-technical users, and lead by example will be critical to success. Join a growing organisation that values its employees and is committed to providing outstanding technical support.
Key Responsibilities:
  • Lead and manage a team of technical support specialists.
  • Oversee daily helpdesk operations, ensuring timely and effective issue resolution.
  • Manage and prioritise incoming support tickets and requests.
  • Develop and implement efficient technical support processes and workflows.
  • Provide Tier 2/3 technical support for complex hardware and software issues.
  • Monitor and report on key performance indicators (KPIs) such as response times and resolution rates.
  • Mentor and train support staff, fostering a culture of continuous learning and improvement.
  • Manage vendor relationships for third-party support and issue escalation.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Ensure customer satisfaction through proactive communication and effective problem-solving.
Qualifications:
  • HND/HNC in IT, Computer Science, or a related technical field, or equivalent experience.
  • Minimum of 3 years of experience in a technical support or helpdesk role, with at least 1 year in a lead or supervisory capacity.
  • Strong understanding of IT infrastructure, operating systems (Windows, macOS), and common business applications.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk).
  • Excellent leadership, communication, and customer service skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Familiarity with ITIL best practices is a plus.
  • Ability to work effectively in a hybrid environment.
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Technical Support Manager

B3 3AT Birmingham, West Midlands £45000 Annually WhatJobs

Posted 4 days ago

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full-time
Our client is actively recruiting for a skilled and experienced Technical Support Manager to lead their dedicated support team. This role is crucial for ensuring the seamless operation and exceptional service delivery of our client's technical products and services. You will be responsible for managing the day-to-day operations of the helpdesk, overseeing ticket resolution, and ensuring that customer issues are addressed promptly and effectively. Key responsibilities include training and mentoring support staff, developing and implementing support procedures and policies, and monitoring key performance indicators (KPIs) to drive continuous improvement. You will also be involved in identifying trends in support requests, escalating complex issues to relevant departments, and contributing to product development by providing feedback from customer interactions. The ideal candidate will have a proven track record in IT support management, with at least 5 years of experience in a similar role. A strong understanding of IT infrastructure, networking, operating systems, and common software applications is essential. Excellent leadership, problem-solving, and communication skills are required, along with the ability to manage a team effectively. Experience with ITIL best practices and support ticketing systems is highly desirable. This role is based in **Birmingham, West Midlands, UK**, and operates on a hybrid model, blending essential in-office collaboration with the flexibility of remote work. We are looking for a proactive individual who is passionate about customer satisfaction and technical excellence, ready to lead a team to success.
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Technical Support Engineer

WV1 1ST Wolverhampton, West Midlands £35000 Annually WhatJobs

Posted 7 days ago

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full-time
Our client is seeking a proactive and technically adept Technical Support Engineer to join their dynamic Customer Service & Helpdesk team. This role is pivotal in ensuring the smooth operation of our client's technology infrastructure and providing exceptional support to internal users and external clients. You will be responsible for diagnosing and resolving a wide range of technical issues, including hardware, software, network, and system problems. Key duties include managing support tickets, performing root cause analysis, escalating complex issues to higher-level support or development teams, and documenting solutions and procedures. You will also contribute to the maintenance and improvement of our IT systems, participate in system upgrades, and provide training on new technologies. The ideal candidate will have a strong background in IT support, with demonstrable experience in troubleshooting operating systems (Windows, macOS), common software applications, and basic network configurations. Familiarity with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. Excellent problem-solving skills, a methodical approach to issue resolution, and the ability to remain calm under pressure are crucial. Strong communication and interpersonal skills are required to effectively interact with users of varying technical abilities. This position is based in **Wolverhampton, West Midlands, UK**, offering a hybrid working arrangement, allowing for a balance between on-site collaboration and remote work flexibility. Our client offers opportunities for career progression, continuous learning, and a competitive benefits package. Join a supportive team dedicated to delivering outstanding technical assistance.
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Technical Support Specialist

WV1 1AA Wolverhampton, West Midlands £28000 Annually WhatJobs

Posted 10 days ago

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full-time
Our client is seeking a dedicated and technically adept Technical Support Specialist to join their bustling customer service and helpdesk team, based in Wolverhampton, West Midlands, UK . This is a fantastic opportunity for an individual with a passion for problem-solving and a commitment to delivering exceptional customer experiences. You will be the first point of contact for clients experiencing technical issues, providing timely and effective resolutions through various channels, including phone, email, and ticketing systems. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, escalating complex issues to senior technical staff when necessary, and documenting all support interactions accurately. The ideal candidate will possess strong troubleshooting skills, a patient and empathetic demeanor, and a solid understanding of IT systems, networks, and common software applications. You will work within a collaborative environment, contributing to a knowledge base and actively participating in team training sessions to enhance collective expertise. This role demands excellent communication skills, the ability to explain technical concepts to non-technical users, and a proactive approach to identifying and addressing potential issues before they impact users.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Troubleshoot and guide users through technical problems effectively.
  • Escalate unresolved issues to appropriate internal teams.
  • Document all support requests, troubleshooting steps, and resolutions in a timely manner.
  • Contribute to the creation and maintenance of the company's knowledge base.
  • Identify trends in support requests and provide feedback to improve products and services.
  • Assist with user account management and system configurations.
  • Maintain a high level of customer satisfaction through professional and efficient support.
  • Stay updated on company products and services to provide accurate information.
Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong understanding of operating systems (Windows, macOS, Linux) and common software suites.
  • Excellent troubleshooting and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and professional under pressure.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
  • Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
  • A proactive attitude towards learning and skill development.
This is a pivotal role within our client's customer support infrastructure, offering significant opportunities for growth and development within the IT support field.
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Technical Support Specialist

B1 1 Birmingham, West Midlands £28000 Annually WhatJobs

Posted 20 days ago

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full-time
Our client, a leading provider of innovative software solutions, is looking for a highly motivated Technical Support Specialist to join their customer service team. This role, based in Birmingham, West Midlands, UK , offers a hybrid working model, allowing for a combination of office-based and remote work.

As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our client's software products. Your responsibilities will include troubleshooting complex technical problems, providing timely and effective solutions, documenting support cases, and escalating issues when necessary. You will work closely with the development and product teams to identify root causes and implement improvements, ensuring a high level of customer satisfaction.

We are seeking individuals with a strong technical aptitude and excellent customer service skills. A background in IT support, helpdesk operations, or a similar technical role is required. Proficiency in supporting software applications, operating systems (Windows, macOS), and common IT infrastructure is essential. Familiarity with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud) is a significant advantage. Excellent problem-solving abilities, attention to detail, and the capacity to explain technical concepts clearly to non-technical users are vital.

The ideal candidate will be a patient, empathetic, and proactive communicator. You should be able to manage your workload effectively, prioritise tasks, and work efficiently both independently and as part of a collaborative team. A genuine desire to help customers and a commitment to delivering exceptional support are key. Experience in scripting or basic programming for troubleshooting purposes would be a bonus.

This is an excellent opportunity to join a growing company in Birmingham, West Midlands, UK , and contribute to maintaining high standards of customer support. The hybrid working model offers flexibility, and the role provides ample opportunities for professional development within the tech support field.
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