10,419 IT Support Staff jobs in the United Kingdom

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.


Your new role - Technical Support Specialist

The Technical Support Specialist will be responsible for providing technical assistance and support to customers. They will diagnose and troubleshoot technical issues, identify and implement solutions, and document and record technical procedures. The Support Specialist will also be responsible for providing education and training to customers on the use of products and services. 

Your responsibilities will include

• Be the First Line of Support – Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Efficiently Escalate Issues – Properly identify and escalate complex requests to the next level of support when necessary.
• Streamline Issue Resolution – Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Deliver Exceptional Customer Support – Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Ensure Accurate Documentation – Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Collaborate with Developers – Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Expand Product & Process Knowledge – Continuously learn and improve expertise in help desk procedures, products, and services.
• Enhance Internal Tools – Develop and maintain internal support tools to improve efficiency and customer experience.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you:  

• Proven Product Support Experience – 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Technical Expertise – Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Software & Systems Knowledge – Strong familiarity with software development concepts, databases, and system design.
• Customer-Centric Mindset – Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Excellent Communication & Team Fit – Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• Can-Do Attitude – A proactive problem-solver with a hands-on, solution-oriented mindset.
• Effective Technical Support Delivery – Ability to provide clear, step-by-step technical assistance in both written and verbal formats (English & German).
• Analytical & Troubleshooting Skills – Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Cloud & Programming Knowledge – Experience with cloud-based technologies and familiarity with basic programming languages.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

• Lead, manage, and motivate a team of technical support agents to achieve performance goals.
• Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
• Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
• Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
• Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
• Develop and maintain support documentation, knowledge base articles, and training materials.
• Ensure consistent application of support policies and procedures.
• Conduct regular team meetings and one-on-one performance reviews.
• Contribute to the continuous improvement of support processes and tools.

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
• Proven experience in providing technical support for software products, preferably SaaS.
• Excellent understanding of common technical issues and troubleshooting methodologies.
• Strong leadership, coaching, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and maintaining knowledge bases.
• A passion for customer service and creating positive customer interactions.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Technical Support Specialist

Department - New Product Development / Technical

Our client is a leading UK supplier of Window & Door Hardware and ancillary products.

Reporting to - Technical Manager

• To be the front-line technical support for our customers
• To be the front-line technical support for our internal & external sales teams
• To maintain our library of profile related documentation
• To support the technical team relating to the product training programme for the business
• To support colleagues with key procedures relating to our test equipment
• To assist in the New Product Development processes as required
• To support colleagues in the Quality Control procedures as required
• To support colleagues in producing greenteQ technical documentation

Key Requirements

• Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
• A problem solver
• Customer relations experience
• Experience with CAD software packages would be a benefit, but not essential
• Experience with Microsoft software such as excel, word and PowerPoint
• Experience with CRM systems and advantage
• Full clean driving licence

If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.

Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?

We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.

What You’ll Be Doing:

• Support our Installers
• Coach & Train Engineers in the Field
• Conduct Quality Audits and ensure installations meet high standards
• Root Cause Analysis (RCA) – identify issues, implement real fixes
• Provide Actionable Feedback to the Business and Field Teams
• Deliver Training & Mentorship for new Engineers
• Sign Off Engineers’ Competence post-training
• Support Large or Complex Installations as the technical lead
• Help Develop Training Materials, Online Courses, and Best Practice Manuals
• Audit Customer Aftercare Services and provide coaching where needed

What You Bring:

• Knowledge of garage doors, components, and installation
• Skilled in troubleshooting & fault diagnosis
• Experience in performance coaching and auditing
• Excellent communication, especially when working remotely
• Self-motivated, solutions-driven, and a team player
• Passion for customer service and exceeding expectations

Why Join ?

• Be part of a fast-growing, respected brand
• Make a real impact on product quality and customer satisfaction
• Collaborate with a passionate, expert team
• Opportunities for career growth and continuous learning

To assist the Southwark Cleaning management team in the technical provision, organising and co-ordination of resources by providing all necessary administration support.

Principal accountabilities 

1. Provide administrative support to the cleaning, grounds maintenance and tree service

2. Data entry and processing, filing and photocopying. 

3. Mail Merging, Receiving, sorting and distributing post and preparing outgoing post for despatch. 

4. Inter-office/departmental liaison e.g. providing/getting information from other sections. 

5. Face to face customer/contractor relations and back up cover for the commercial waste services team. 

6. Initiating correspondence where appropriate. 

7. Presentations development, workshop leads and support 

Technical Support Officer 
Technical Support Officer
Technical Support Officer
Technical Support Officer 

Technical Support Officer

At Saint-Gobain Ecophon, we are looking for a Technical Support Advisor to join our technical team. This role will be responsible for delivering on-site support to our customers ranging from offering technical advice, to delivering on-site training sessions.

Saint-Gobain Ecophon develops, manufactures and markets acoustic products and systems that contribute to a good working environment by enhancing people's well-being and performance.

This is a national, field-based role with extensive travel required due to where clients are located - this role would suit someone with great transport links living centrally in the UK. As such, a full UK driving license will be required.

What you will be doing:

• Providing advice, guidance and training for Ecophon products across stakeholders
• Spending time on-site with clients, ceiling contractors and tier 1 main contractors across the UK & Ireland
• Ensuring our systems are correctly installed to the level of quality required to ensure they reach their design performance
• Using our technologies - including showpad to support the management of technical information and literature
• Supporting the development of our digital services across VR, BIM and LightYX

What we're looking for:

• Strong technical understanding of acoustic solutions, or building materials
• Proven experience in a customer-facing role, ideally within construction or manufacturing
• Ability to interpret technical drawings/specifications and communicate solutions clearly
• Be adaptable, flexible and able to self-motivate
• A willingness to frequently travel across the UK & Ireland

Are Ecophon and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction, improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision-making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting, but we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We look forward to hearing from you!

Technical Support Engineer

Competitive Salary + Progression + Training + Monday - Friday + Days + Excellent Company Benefits

Driffield (Commutable from: Stamford Bridge, Dunnington, Beverly, Hornsea, Cranswick, Sewerby, Bridlington, etc)

Are you an Engineer / Technical support engineer with experience working with PLCs looking to join a well-established global company that truly invests in its people through extensive training and clear progression pathways?

On offer is a fantastic opportunity to advance your career and deepen your technical knowledge within the Engineering sector. You'll receive full product training and have access to long-term development opportunities across the business.

The company is a highly respected manufacturer with a strong reputation both in the UK and globally. Recognised as a leader in their field, they are known for their commitment to quality and employee growth.

You will engage directly with clients to resolve technical queries and provide product expertise. You'll play a key part in maintaining customer satisfaction and driving continuous improvement.

This position is ideal for someone with a background in PLC machinery who is eager to become a key part of a forward-thinking company, offering excellent career progression and industry-specific training.

The Role:

• Technical Support / PLCs
• Working closely with clients to resolve issues and enquiries for Technical Products
• Full specialist training and options for progression

The Candidate:

• Experienced dealing with technical problems
• Looking to step into a client facing role
• Looking to progress and develop within a growing company

Reference Number: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Billy Clark at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Technical Support Engineer – Packaging Machinery
Location: Leighton Buzzard
Salary: £40,000 – £5,000 + 7–14% Pension + 20 Days Holiday + Death in Service
Hours: Monday to Friday, 8:30am – 5:00pm

About the Company

Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 illion. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates 0 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.

The Role

As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You’ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.

Key Responsibilities

• Provide technical and engineering support to customers for capital packaging machinery issues.
• Raise and manage technical support tickets, ensuring timely and accurate resolution.
• Read and interpret equipment manuals, technical documentation, and engineering drawings.
• Diagnose and resolve mechanical, electrical, and software-related issues.
• Understand and troubleshoot electrical systems (24V/415V).
• Work with PLCs, HMIs, and related control systems to identify and correct faults.
• Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers.
• Document issues, resolutions, and feedback for continuous improvement.
• Support internal teams and contribute to the development of service documentation and knowledge bases.

About You

• Strong engineering background with a good understanding of both mechanical and electrical systems.
• Able to read electrical schematics and understand control circuits and basic electrical principles.
• Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics).
• Previous experience in technical support, field service, or machinery maintenance is desirable.
• Excellent problem-solving and communication skills, both written and verbal.
• Comfortable liaising with overseas OEM partners and customers in a professional, timely manner.
• Ability to speak Italian would be advantageous, as many OEM partners are based in Italy.
• Self-motivated, organised, and capable of managing multiple technical cases simultaneously.

Benefits

• Competitive salary (£4 000 – £4 000)
• 7–14% employer pension contribution
• 20 days annual holiday (plus bank holidays)
• Death in service benefit
• Office-based hours: Monday to Friday, 8:30am – 5:00pm
• Career development within a growing UK technical team

If this is of interest please contact Dan Walton on (phone number removed) or email (url removed)

SER-IN