327 IT Support Staff jobs in Maidenhead

• Provide expert technical support to clients via phone, email, and chat for a range of software and hardware issues.
• Diagnose, troubleshoot, and resolve complex technical problems in a timely and efficient manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, systems administration) with detailed information.
• Maintain accurate and comprehensive records of customer interactions, issues, and resolutions in the ticketing system.
• Develop and update technical documentation, knowledge base articles, and FAQs to assist clients and support staff.
• Proactively monitor systems and identify potential issues before they impact clients.
• Assist with the installation, configuration, and maintenance of software and hardware.
• Educate clients on product features and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Collaborate effectively with cross-functional teams to ensure seamless customer experience.
• Participate in training sessions to stay current with product updates and new technologies.
• Provide feedback to product development teams based on customer issues and requests.

• Proven experience as a Technical Support Engineer, Helpdesk Technician, or similar IT support role.
• Strong technical aptitude with in-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with a customer-centric approach.
• Ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
• Experience in troubleshooting cloud-based services is highly desirable.
• A proactive and results-oriented mindset with a commitment to customer satisfaction.

• Lead, train, and motivate a team of technical support specialists to deliver high-quality customer service.
• Manage the day-to-day operations of the helpdesk, ensuring timely and effective resolution of all support tickets.
• Serve as a point of escalation for complex technical issues, providing advanced troubleshooting and support.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support queue performance, identify trends, and implement process improvements to enhance efficiency and customer experience.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Collaborate with IT and development teams to identify and resolve recurring technical problems and provide feedback on product improvements.
• Conduct regular performance reviews and provide ongoing coaching and development opportunities for the support team.
• Manage user accounts, permissions, and hardware/software installations as needed.
• Contribute to the development and implementation of new support tools and technologies.
• Gather customer feedback and use it to drive improvements in service delivery.
• Stay up-to-date with the latest technological advancements relevant to customer support.

• Proven experience in a technical support or helpdesk role, with at least 2-3 years in a lead or supervisory capacity.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common business software (e.g., Microsoft Office Suite, G Suite).
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
• Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively manage and mentor a team.
• Proficiency in remote support tools and techniques.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a strong asset.
• Ability to work under pressure and manage multiple priorities effectively.
• A customer-centric mindset with a passion for resolving issues and ensuring client satisfaction.

Diageo isa global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We´re Curious: Proactive approach to problem-solving and a “can do” attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

• To handle all contacts, including challenging technical calls, to a high standard
• To spend time ‘in the field and office’ with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of ‘bar and cellar’ set-ups
• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills
• To take part in our Guinness accreditation program to become certified as a product and technical expert
• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

Requirements

• Educated to GCSE/O’Level standard including Maths and English
• Confident telephone manner, including good communication and listening skills
• A genuine passion for delivering outstanding customer/client service
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem-solving
• You are very well organized and have excellent interpersonal skills
• You know how to work within a team
• Accurate in data capturing
• Computer literate

Benefits

• Start Date: 29th of April
• Contract: Permanent contract (6-month probation period)
• Full-time: (37.5 hours/week)
• Working days/Hours: Monday to Friday - shifts to be worked from 8am-6pm with rotational weekends and BH with Lieu days given
• Salary : - £22,880 per year + bonus based on performance vs. KPIs
• Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Life Cover (Communications/advisors 1x Salary)
• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.
• Company pension
• Cycle to Work Scheme
• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing.
• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Long Service Awards
• Refer a Friend Scheme

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

# wecare# wearecurious# weachievetogether

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

A new job opportunity has become available for a dedicated Support Worker to work in an exceptional care home based in the Walton-on-Thames, Surrey area. You will be working for one of UK's leading healthcare providers

A boutique luxury home is a purpose-built, modern facility offering residential and nursing care. Also features a therapy and exercise room and a stunning, octagonal glass public cafe

**To be considered for this position you must hold an NVQ Level 2 in Health & Social Care or equivalent**

As the Support Worker your key duties include:

• Be an essential part of the team, promoting the well-being and providing the highest quality of care to residents
• Assist with daily tasks, inclusive of all personal care assistance from supporting with personal hygiene, through to days out and companionship
• Encourage independence, well-being and supporting vulnerable individuals with their daily routines and activities
• Ensure accurate record keeping at all times

The following skills and experience would be preferred and beneficial for the role:

• Have a genuine desire to care for others
• A good team player
• Good verbal and written communication skills
• Proven experience of working in a care setting

The successful Support Worker will receive an excellent salary of £12.60 per hour and the annual salary £23,587.20 per annum. We currently have permanent vacancies for both days and night shifts available. In return for your hard work and commitment you will receive the following generous benefits:

• Pension scheme
• Comprehensive induction and paid training programme with career prospects
• Enhanced rates for bank holidays
• Recognition schemes (Employee of the Month and Company Care Awards)
• Paid breaks
• Uniform provided
• Refer a friend scheme
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 6957

To apply for this fantastic job role, please call on or send your CV