518 IT Support Staff jobs in Warrington
Support Services
Posted today
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Job Description
Salary
£24,527
Working Pattern
Full Time, Flexible Working
Vacancy Approach
External
Location
Warrington
Region
North West
Closing Date
17-Oct-2025
Business Unit
Risley
Post Type
Permanent
Civil Service Grade
AA
Number of jobs available
1
Reserve List
12 Months
Job ID
10528
Descriptions & requirementsJob description
The job holder will be required to carry out the following responsibilities, activities and duties:
- Undertake filing on a daily basis to provide effective record keeping in line with local procedures
- Request and receive information/records from other establishments
- Store records appropriately / forward the back record or abscond record to the requesting establishment in a timely manner
- Send, collect and distribute faxes to appropriate staff
Deliver and collect post w- appropriate - Maintain the filing system of the previous year's files so they are moved to archive and the oldest archive years files are sent for destruction in accordance with required standards (e.g. data protection)
Undertake other administrative tasks including:
- Provide administrational assistance in area of work
- Maintain accurate filing system for area of work
Respond to queries relating to area of work, redirecting w- required
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.
If you are a current NPS employee, this vacancy may be available on a Loan basis for up to 2 years. Applications are invited from suitable qualified staff.
The Loan/Secondment is subject to the approval of the selected candidate's Business Unit, which should be obtained before confirmation of appointment.
Benefits
Annual Leave
- The holiday year runs from 1 March. If you work a non standard work pattern your leave entitlement may be expressed in either hours or days as appropriate. Leave entitlement is calculated on a pro-rata basis and you will be advised of your actual entitlement on appointment. If you were appointed internally and your leave was previously calculated in days, this will continue to be the case.
Bank, Public and Privilege Holidays
- You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance. T is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment
Pension
- The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.
Work Life Balance
HM Prison & Probation Service (HMPPS) is keen to encourage alternative working arrangements. Work life balance provides greater opportunities for staff to work more flexibly wver managers and establishments can accommodate requests to do so. HMPPS offers flexible working subject to completion of a satisfactory probationary period and NVQ
Season Ticket Advance
- After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work
Childcare Vouchers
For any moves across the Civil Service may have implications on your ability to carry on claiming childcare vouchers
Training
HMPPS is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes
- T are opportunities to access promotion programmes and HMPPS provides a variety of training appropriate to individual posts
- All staff receive security and diversity training and an individual induction programme into their new roles
Eligibility
- All candidates are subject to security and identity checks prior to taking up post
- All external candidates are subject to 6 months probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS
- All staff are required to declare whether they are a member of a group or organisation which the HMPPS considers to be racist
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To Transformative Business Services Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-);
- To Ministry of Justice Resourcing team (resourcing-management-);
To the Civil Service Commission (details available- )
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.
You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.
For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit:
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.
MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Civil Service Nationality Rules
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Reserve list
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Contact Information
MoJ:
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference 10528
HMPPS:
If you require any assistance please call Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-
Please quote the job reference 10528
Job Description Attachment- Band-2-SSA-Records- (Job Description Attachment)
Application form stage assessments
Behaviours
Behaviours Application Form Question Word Limit
500
Developing Self and Others
Communicating and Influencing
Working Together
Managing a Quality Service
Interview stage assessmentsInterview Dates
Expected 04/11/2025 & 05/11/2025
Behaviours
Developing Self and Others
Communicating and Influencing
Working Together
Managing a Quality Service
Strengths
Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed .
Use of Artificial Intelligence (Al)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Level of security checks required
DBS Standard
PMO Support
Posted today
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Job Description
PMO Coordinator
Warrington
£30,000 to £0,000 basic plus 30 days holiday, healthcare, free gym and more!
We are recruiting for a PMO Support / Project Coordinator to support the delivery of Tech project that have a profound impact across the UK. To be considered, you must have excellent PMO / project administration experience.
To be considered, you must have excellent project administration / project coordination / project support experience gained within a recruitment, sales or consultancy environment.
Position Overview
- This role is at the heart of our project delivery function and you will be the glue that holds our projects together.
- You will be responsible for tracking, recording and reporting on all project delivery
- The post holder will be required to maintain central records for the portfolio
- Another key responsibility will be providing an overview to stakeholders, escalating risks and managing issues through to resolution
Key Responsibilities:
- Own all data entry for live projects
- Own processes ensuring contractors are paid and clients billed.
- Own reporting to senior management by collecting and analysing project information
- Oversee project initiation activities including the preparation and facilitation of project kick-off meetings
- Oversee the production of essential documentation such as agendas, reports and presentations for all live projects ensuring standardisation across the portfolio.
Skills & Experience Required:
- Solid skills when it comes to administration, support or coordination
- Experience of working in a recruitment, sales or consultancy environment dealing with multiple projects and clients
- Excellent stakeholder management skills
- Detailed orientated and excellent multi-tasker
Benefits
- Basic salary 0,000 - 0,000
- 30days Holiday + Bank Holidays
- Private Healthcare
- Free Parking
- Free Gym Membership
If you are someone who enjoys working in fast-paced environments, possesses attention to detail and is able to spin multiple plates at once, we would love to hear from you.
Support Worker
Posted today
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Job Description
Northern Case Management: The balance of client advocacy and accountability, which empowers rehabilitation in a nurturing and professional environment.'
We have a wonderful opportunity for an experienced *Female Support Worker to join our friendly Northern Case Management client support teams, who are passionate about providing a non-discriminatory service to people with acquired neurological damage i.e. brain and spinal cord injury for both children and adults of all ages in a domiciliary setting. Our goal is to empower them to develop their full potential and enrich their lifestyle through providing a comprehensive client focused service!*Please note we are recruiting Female Support Workers due to a genuine occupational requirement of the person we support therefore this role is exempt from the Equality Act 2010 Part 1 Schedule 9Meet our amazing client:I am a little girl looking for fun loving caring support staff to join my lovely team. I suffered a brain injury at birth. I am highly dependent, requiring full assistance with personal care and activities of daily living. I am Nil-By-Mouth and have a gastrostomy for all of my nutrition, medication and hydration needs. I have a permanent tracheostomy, which requires regular suctioning. I also have epilepsy which is controlled.I attend specialist education, and my support workers accompany me to school, and I get out in the community with my adapted vehicle, which I love. I live with my family in a rented accommodation in Cheshire, I will move to my forever home in the future.I will eventually live at two locations as my parents will have shared custody of me. You will be required to work from both sites. I have a 24-hour care package required at a ratio of 2:1 during the day and 1:1 wake carer at night, and I have 8 team members at the moment.What you'll be working:Waking Night, Day Shifts and Sleep night Shifts 12 hour shift 8am -8pm12-hour shifts - 8pm-8amLocation: WarringtonSalary £14.00 - £15.50 an hourJob type Part-timePermanentShift and schedule.
- Waking Nights - 36 hours - 3 x 12 hour shifts 8pm-8am 12 month Maternity Leave cover Bank worker hours available on Day, waking Night and Sleep Shifts
- Carers will be expected to cover all hours (24/7) in rotation and holidays and sickness periods of other care team members.Motivated and enthusiastic females are required, with a commitment to promoting and maintaining an independent lifestyle for an individual with complex care needs. You will have the opportunity to develop your skills while delivering care to an individual in their own/family home.Undertaking a range of duties to support the Client, you will work closely with other members of the team in providing the highest standards of health care.The post requires that you work independently and as part of a team, to a great extent. The post therefore requires that you work and conduct yourself in a manner that is acceptable to the employer. Reliability, integrity, and complete trustworthiness are essential attributes in this post.
What you'll have:
- A genuine interest in providing the best person centre care possible.Previous health care experience of working with an individual with complex needs which is desirable but not essential as full training will be given.Excellent communication and interpersonal skillsWillingness to learn and develop.Successful candidates will be required to undergo an Enhanced DBS
PMO Support
Posted today
Job Viewed
Job Description
PMO Coordinator
Warrington
£30,000 to £0,000 basic plus 30 days holiday, healthcare, free gym and more!
We are recruiting for a PMO Support / Project Coordinator to support the delivery of Tech project that have a profound impact across the UK. To be considered, you must have excellent PMO / project administration experience.
To be considered, you must have excellent project administration / project coordination / project support experience gained within a recruitment, sales or consultancy environment.
Position Overview
- This role is at the heart of our project delivery function and you will be the glue that holds our projects together.
- You will be responsible for tracking, recording and reporting on all project delivery
- The post holder will be required to maintain central records for the portfolio
- Another key responsibility will be providing an overview to stakeholders, escalating risks and managing issues through to resolution
Key Responsibilities:
- Own all data entry for live projects
- Own processes ensuring contractors are paid and clients billed.
- Own reporting to senior management by collecting and analysing project information
- Oversee project initiation activities including the preparation and facilitation of project kick-off meetings
- Oversee the production of essential documentation such as agendas, reports and presentations for all live projects ensuring standardisation across the portfolio.
Skills & Experience Required:
- Solid skills when it comes to administration, support or coordination
- Experience of working in a recruitment, sales or consultancy environment dealing with multiple projects and clients
- Excellent stakeholder management skills
- Detailed orientated and excellent multi-tasker
Benefits
- Basic salary 0,000 - 0,000
- 30days Holiday + Bank Holidays
- Private Healthcare
- Free Parking
- Free Gym Membership
If you are someone who enjoys working in fast-paced environments, possesses attention to detail and is able to spin multiple plates at once, we would love to hear from you.
Bank Support Worker
Posted today
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Job Description
JSP specialises in providing case management services for people who have suffered brain injuries or have other debilitating disabilities. We currently provide services throughout the Midlands, Northern England and Scotland. JSP Ltd is registered with the Care Quality Commission (CQC).
We have an amazing opportunity for a Bank Support Worker to support a young woman with cerebral palsy in Culcheth/Warrington area.
About the role:
We are seeking an enthusiastic and proactive individual to support a young woman with cerebral palsy in the above area.
You will support her with her care needs and therapy programme and to increase her independence, both at home and in the community. Training and supervision will be given.
- This post may include evening, weekend shifts and occasional sleep in duties.
- Personal care is involved
- Post open to women only and employees need a proficient understanding and spoken capacity of the English language - GOR applies.
What you'll have:
Essential- you are reliable and professional - you value honesty and discretion
- you are friendly and approachable
- you are flexible and you work well under pressure
- you have experience of supporting someone with cerebral palsy
- you have a full, clean UK driving licence
- you are a non-smoker
JSP Ltd provides an essential service to both adults and children who have suffered brain and spinal injury. Qualified staff assess clients' needs and offer individually designed case management and rehabilitation programmes. The company was established in 1994 and is now a successful rehabilitation and case management consultancy, working in close co-operation with the legal profession. We now have five offices employing around 80 staff. We manage over 400 support workers and provide services to just under 400 clients nationally.
JSP Ltd is not an agency. Recruitment of staff for small, personalised care teams is part of our case management service and is undertaken on behalf of individuals using this service.
What to look forward to:
- 25 days plus bank holidaysBirthday offJoin the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunitiesActive Reward App giving discounts and savings on your weekly shopFree 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer adviceA Nest Personal Pension accountAccess to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticiansWe recognise outstanding Active Behaviours via the Active Awards programmeEnhanced Sick & Maternity Pay benefitsRefer a Friend Scheme and earn yourself up to 000 by recommending someone you knowand, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Community Support Worker
Posted 23 days ago
Job Viewed
Job Description
Important Information:
Please note that Belong at Home does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.
All applications will be subject to an enhanced DBS Check and full employment background check.
Applicants will need a full UK driving licence and access to a car.
Home Care Assistant
Location: Warrington and the surrounding areas
Pay Rate: £13.10 per hour (minimum) with additional travel payment.
Mileage: 45p per mile
Shifts: Full Time Days, Part Time Days and Nights
What We Offer
· Competitive hourly pay with enhancements for bank holidays
· Regular confirmed rotas and flexible scheduling
· Reward & recognition programme!
· Supportive management and 24/7 on-call support
· Full support induction an ongoing learning opportunity.
· Opportunity to grow and develop within a values-led, innovative care provider.
· Travel time paid at a proportion of the hourly rate; I5 mins of travel equals 15 minutes pay.
· Additional shifts available in the residential setting
· Companion, care and domestic shifts available
· Company Mobile phone with apps to access help and assistance
· No short visits
About us
At Belong at Home, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by our values and we are looking for people who share those values. So, if you feel that you are:
Stronger together , working as part of a supportive and inclusive team.
Want to be your best and provide the best care and support.
Have respect for everyone!
Believe in a better tomorrow where we continually grow and learn.
And Care from the Heart
Come and join us!
Who we care for
Our Belong at Home clients come from a diverse range of backgrounds and have varied interests and needs.
Some might love listening to music and spending time with friends, others might be keen readers or gardeners.
The bond that unites all our clients is that your support with daily routines and encouragement to remain as independent as helps maintain a healthy and happy life in the later years.
“This isn't just a job – it’s your opportunity to make a real difference in someone’s life.”
Please note.
Unlike some other home care providers, we will guarantee your shifts; meaning you will not miss out financially.
Children's Support Worker / Mentor
Posted 4 days ago
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Job Description
Location: Various areas with a current need in North West area.
Flexibility and a willingness to travel is essential for the role.
Hourly Rate: Up to £15 per hour
Hours: Casual, varied and flexible
ABOUT US
Polaris Children's Services are an established children's services provider that delivers innovative and outcomes-based services, offering real value and building brighter futures for children, young people and their families.
Working across the UK the company provides intensive support to children and young people to step down from residential settings into fostering placements and to help stabilise existing fostering placements.
Requirements
Please note this is a community role, you will need to be willing to travel. We have a current need for working in the Chorley and Cheshire areas.
- Ability to work as part of a professional network (including foster carers, social workers, schools) to advocate for the child/young person's wishes and feelings
- Be willing to engage in learning and development to support your role as a Support Worker or Mentor
- Be within travelling distance of Chorley and or Cheshire to support community visits in the area
- Have a full driving licence with unrestricted access to your own car
Responsibilities
- To support children and young people before, during and after their transition to foster care in the most effective way, appropriate to their needs and understanding
- Act as a positive role model for the child/young person by sharing experiences & learning, empathising, validating feelings, and making connections
- To support children and young people to express their wishes and feelings, and feed this back into the network for consideration
- To have regular face to face contact with the child or young person.
- Ensuring the service delivered promotes equality, diversity and rights for all individuals associated with the service
- Delivering the service according to the required model as laid out by your manager.
For an informal discussion about this position please contact Joycey Bammeke-Bailey on
To be considered for this post, please apply and we'll be in touch.
Polaris is an equal opportunities employer and has been awarded the disability confident employer by the jobcentre plus.
The successful applicant will be subject to a DBS check at enhanced level if successful for the position.
No agencies please.
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Mental Health Recovery Support Worker - Warrington Empire Court
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You're not just anyone.
And this isn’t just any job.
Job Description
Mental Health Recovery Support Worker
Location: Warrington
Hours: Full-time – 39.25 hours/week (week days, evenings, sleep-ins, weekends)
Join Lifeways and help transform lives every day.
We’re looking for caring, honest, and innovative individuals to join our dedicated team supporting people with enduring mental health needs in our enhanced Community Recovery service.
Why Lifeways?
Feel Valued :
- £200 for successful referrals
- 10% off at B&Q for all team members
- Eligible for the Blue Light Card – discounts on shopping, food, days out & more
- Cycle to Work Scheme – Up to £,000
- Gym discounts – Save up to £1 a year
Be Supported :
- DBS paid for
- 8 paid days of training per year
- Access to qualifications & apprenticeships
- 3% employer pension contribution
- Eye care & health cash plans
Have Impact :
- Help individuals achieve personal goals
- Promote choice, dignity, and respect
- Be part of a close-knit, caring team
About the Role
You’ll support individuals transitioning from institutional care to independent living in the community. Every person is unique, and we tailor our support to meet their specific needs.
About You
Experience in mental health support is helpful but not essential
Willingness to learn and grow
Strong communication and IT skills
NVQ/QCF in Health & Social Care is a bonus – we’ll help you get it if not
Our Commitment to Inclusion:
At Lifeways, we believe in equal access to opportunities and strive to create a workplace where everyone feels valued and respected. Our inclusive culture is guided by our core values: Caring, Honest, One Team, Innovative, Courageous, and Equal (CHOICE).
Apply Today
Ready to make a difference? Join Lifeways and start your journey in mental health recovery support.
**This role is subject to an enhanced DBS check**
Technical Support Analyst
Posted today
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Job Description
Logistics Technical Analyst
Location: Crewe (3 days onsite per week)
Are you ready to take your logistics career to the next level? Our client, a leading organization in the logistics sector, is seeking a passionate and detail-oriented Logistics Technical Analyst to join their dynamic team! If you have a knack for problem-solving and a desire to drive process improvements, this might be the perfect opportunity for you!
Key Responsibilities :
As the Logistics Technical Analyst, you will play a vital role in ensuring the smooth operation of centralized logistics activities. Your main responsibilities will include :
- Data Integrity: Monitor and correct exceptions in SAP material master data to support Material Requirements Planning and warehouse processes.
- Process Management: Manage a robust change request process for operational and strategic changes to master data.
- Supplier Coordination: Lead the introduction of new suppliers into the Just in Sequence (JIS) process, coordinating between various stakeholders.
- Order Management: Oversee the Pre-Series Car Order Management process, ensuring adherence to PEP timings.
- Technical Support: Provide a technical support service for Vendor Planning, Logistics Planning, and Pre-Series Logistics teams.
What We’re Looking For :
To excel in this role, you should possess the following skills and qualifications :
- Experience: Proven experience in business process improvements and systems developments within a logistics environment.
- Knowledge: Familiarity with logistics processes such as BoM (Bills of Material), MRP (Material Requirements Planning), and EDI (Electronic Data Interchange).
- Attention to Detail: Exceptional attention to detail and a process-oriented approach to work.
- Communication Skills: Excellent communication skills for effective interaction with diverse audiences.
- Technical Proficiency: Advanced IT skills (Word, Excel, Access, etc.) and knowledge of SAP modules (LE, MM) are desirable.
Why Join Us?
- Work with a collaborative team dedicated to continuous improvement.
- Play a crucial role in shaping logistics processes and enhancing operational efficiency.
- Enjoy a supportive and friendly work environment that values your ideas and contributions.
Ready to Make an Impact?
If you are excited about the prospect of contributing to logistics excellence and meet the qualifications above, we want to hear from you! Apply now to join a forward-thinking organization where your expertise will be valued, and your career can flourish.
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Technical Support Specialist
Posted 4 days ago
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Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.