788 IT Support Staff jobs in Warrington

Location:  Manchester City Centre office

Salary:  Up to £35,(Apply online only) per annum, (Extensive training)

Role Overview

As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.

Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We're Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK's clean energy transition by supporting key partners in the field.

Please get in touch for further details.

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

• Salary: Competitive (dependent on experience)
• Contract Type: Full-time, Permanent
• Location: Office-based role in Manchester
• Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

• Deliver technical and administrative assistance to the associated teams.
• Help coordinate the daily activities of the department to ensure smooth operations.
• Gather, interpret, and present key data for reporting purposes.
• Communicate effectively with colleagues, customers, and suppliers to support business needs.
• Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
• Prepare and complete questionnaires and documentation for customer requests.
• Work with other divisions to ensure product literature and supporting materials are processed accurately.
• Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

• Degree qualified in a science-related subject (preferred).
• Previous experience within a similar environment.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Good IT literacy, especially with Microsoft Excel.
• Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone with a science background who is looking to develop their skills in within the chemical industry.

Salary and Other Details:

• Salary: Competitive (dependent on experience)
• Contract Type: Full-time, Permanent
• Location: Office-based role in Manchester
• Working Pattern: Monday to Friday

The Technical Support Coordinator will act as a central point of contact for customers, providing timely administrative support in line with the company's Quality Management System. The role will involve working closely with colleagues across departments, suppliers, and customers to ensure accurate and efficient handling of information and documentation.

Key Responsibilities:

• Deliver technical and administrative assistance to the associated teams.
• Help coordinate the daily activities of the department to ensure smooth operations.
• Gather, interpret, and present key data for reporting purposes.
• Communicate effectively with colleagues, customers, and suppliers to support business needs.
• Build a strong understanding of the company's product range to confidently resolve more complex enquiries.
• Prepare and complete questionnaires and documentation for customer requests.
• Work with other divisions to ensure product literature and supporting materials are processed accurately.
• Maintain up-to-date awareness of relevant regulations, standards, and best practices through ongoing training and industry events.

Essential Criteria:

• Degree qualified in a science-related subject (preferred).
• Previous experience within a similar environment.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Good IT literacy, especially with Microsoft Excel.
• Excellent communication skills, both written and verbal, with a confident telephone manner.

How to Apply:
If this Technical Support Coordinator position sounds like the right opportunity for you, please submit your CV to apply direct!

A leading UK-based chemical distribution company is seeking a Technical Support Coordinator to join their team at their Manchester site. With a long-standing reputation for excellence, the company works with some of the world's top chemical manufacturers and supplies products across a wide range of sectors.

This is an excellent opportunity to join a dynamic and supportive team, ideal for someone wi.

WHJS1_UKTJ

Location: Remote

Salary: Up to £26K

12 Month FTC (Maternity Cover)

Nobul is collaborating with an innovative SaaS company to grow their customer support team.

About our client:

We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution de.

WHJS1_UKTJ

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester

Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)

Role Purpose:

• You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's.

Job Role Responsibilities:

• • Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.
  • Ensure all resolver groups are performing to the expected standard.
  • Resolving any exceptions that occur during the provisioning process within target SLA’s
  • In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.
  • Reporting and management of potential incidents
  • Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.
  • You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern
  • Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process
  • You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s
  • Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management.
  • Be proactive in identifying potential areas of development in MAP provisioning procedures.
  • Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience
  • Working to achieve SLA’s, quality standards and other KPI’s agreed
  • Technical support on all appropriate products in line with the MAP support scope
  • Own the resolution of customer issues in accordance with MAP processes and policies.
  • Liaise with internal and external parties and take ownership to investigate and resolve those issues
  • Effective time management ensuring tasks are effectively completed within deadlines.
  • Work within the relevant MAP policies e.g. Information Security
  • Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved
  • Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes
  • Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm
  • Be available to cover one week on call on a roster basis.

Experience / Skills / Knowledge / Qualifications:

• • Working within Telecoms, specifically Fibre related products
  • Customer Services Training/Experience
  • Working within a Service Support Environment
  • Using Service Desk applications

Benefits:

• 12 month contract
• Competitive rate
• Hybrid role

Company information

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates.  We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.