81 IT Support Technician Helpdesk Support jobs in Greater London

Technical Support Engineer
Location: Redhill
Contract: Permanent

We are recruiting for Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.

As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers.

This role is a permanent full time position based in Cornwall.  In this role you will be required to work different shifts.
Other benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more.

Role Requirements – Technical Support Engineer

• To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded.
• To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual
• Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups.
• To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues whether overall network or remote customer related, escalating where appropriate.
• Carry out IP traffic analysis, investigate routing and switching faults across both local and remote infrastructure, including Wireless standards (802.11x etc).
• Carry out RF analysis and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
• Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management
• To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues.
• To make recommendations to improve systems and processes to the benefit of the customer and company. Assisting in the maintenance and distribution of up to date GCSC operational procedures
• To ensure an understanding of all of NSSL’s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
• Tasks appropriate to the role, as delegated by management

The ideal candidate for the Technical Support Engineer role would have:

• Customer Service and/or Network Operation Experience
• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• Ability and willingness to continuously learn and support new systems and services.
• Inmarsat and/or VSAT operational, service or technical experience
• Have in depth technical knowledge of at least some of the following customer equipment or management systems
• Inmarsat Satellite Maritime Customer Equipment.
• Seatel & T&T VSAT equipment.
• Inmarsat Land Mobile systems including BGAN’s, Iridium and Thuraya & GX
• Practical experience of IP networking (CCNA/JNCIA etc)
• Ability to absorb and quickly gain and retain knowledge of NSSLGlobal products & services and to fault find and explain over the telephone how products work
• Effective communicator with an eye for detail and accurate PC skills
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings essential.
• Must be able to demonstrate customer focus in all that they do with a right first time, every time attitude.
• Well organised with ability to lead a shift by example.
• Ability to be able achieve SC security clearance

For more information on this role, please contact Juls Bujalska on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Position: Technical Support Engineer
Job ID: 2394/6
Location: Redhill Surrey
Rate/Salary: £30-£4K + 500 shift allowance 
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

•Strong commercial awareness with the ability to work independently and take initiative.
•Eager to continuously learn and support new systems and services.
•Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone
•Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
 •Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers
            
Qualifications and requirements for the Technical Support Engineer:

Desirable Experience 

•Experience in Customer Service and Network Operations
•Technical Engineering background

Familiarity with MOD systems and equipment support

•Hands-on experience with Inmarsat and/or VSAT systems
•Knowledge of customer equipment and systems, including:

•Maritime satellite equipment (Inmarsat)

VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)

IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

My client is a recognised leader in smart building technologies, driving innovation in the built environment. They're passionate about developing their people and staying at the forefront of a rapidly evolving industry. As they continue to grow, they're now looking for a Technical Support Engineer Team Leader to join their team and play a key role in delivering high-level support for their BMS solutions.

This is an exciting chance to combine your technical knowledge and leadership skills in a hands-on role that makes a real impact. The role offers flexible hybrid working.

What You'll Be Doing:

• Lead, coach, and develop a team of BMS support engineers.

• Manage escalation of complex technical issues across various BMS platforms.

• Deliver both remote and on-site technical support as needed.

• Prioritise and allocate workload, ensuring support SLAs are met.

• Collaborate with clients and internal teams to deliver best-in-class service.

• Maintain thorough documentation and support the growth of internal knowledge bases.

• Keep up to date with the latest BMS technologies and share insights with the wider team.

What You'll Bring:

• Strong technical background in Building Management Systems and HVAC.

• Leadership or mentoring experience in a technical environment.

• Hands-on knowledge of building automation protocols such as BACnet, Modbus, DALI, or KNX.

• Excellent communication, problem-solving, and organisational skills.

Desirable Experience:

• Experience with BMS platforms such as Trend, Tridium, Schneider, Desigo CC

• Certification or formal training in BMS or HVAC control systems.

• Familiarity with energy management systems or smart building technologies.

• Understanding of IT networks and cybersecurity in building automation.

Why Join?

• Hybrid Working - Achieve work-life balance with flexible arrangements.

• Pension Plan - Generous contributions of up to 10%.

• Time Off - 26 days holiday + bank holidays, with buy/sell options.

• Bonus Scheme - Annual bonus based on company performance.

• Development - Ongoing training, including leadership and technical development.

• Team Culture - Join a collaborative, forward-thinking team delivering cutting-edge building solutions.

Technical Support Engineer - Heating

Technical Support Engineer required for a global heating organisation that continue to grow. As such, they are looking for an engineer to come off the tools into a support role, visiting customer sites around the South East. This is a great opportunity for a gas engineer, heating engineer, heat pump engineer, mechanical engineer or building services engineer wit.

Yapily is on a mission to enable innovative companies to create better and fairer financial services for everyone, through the power of open banking.

In the fast-paced world of FinTech open banking, where innovation meets financial services, we are looking for a new Senior Technical Support Engineer to support clients on our API driven payment and data products.

We are connected to thousands of banks, across Europe and beyond, and provide real-time, secure access to financial data, enabling our customers to build the next generation of financial products and services. Your role will be to deliver exceptional technical customer support finding ways to uplevel and enhance our processes and tooling to deliver faster and better solutions to meet both our customer needs and our strategic goals. 

You will have a strong focus on business & customer needs, but also be technically minded, and have the ability to communicate effectively technical analysis findings. You will be working across our product portfolio allowing you to learn and become a recognized expert in our product offering. You will be flexible and eager to learn, embracing new challenges with enthusiasm and a readiness to engage to support our customers.

Join us in shaping the future of open banking, and making a real impact in the financial industry.

Learn more:

Main responsibilities include:

• Provide exceptional technical guidance to customers on our products.
• Liaise with customers and internal experts to ensure appropriate and timely action is taken, consistently driving towards solution
• Prioritise and manage multiple open issues in our helpdesk.
• Supporting customers of all sizes and industries to make the best use of our APIs.
• Support major incidents as the communication lead
• Support customers as they manage their accounts and bank integrations on our online portals. 
• Provision of clear step-by-step technical help, both written and verbal.
• Ensure Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery.
• Advocate & Lead for our customer needs internally, driving resolution updates on key issues with clients, and providing feedback on new feature requests to product teams

What we would love, in addition:

• Assist & Mentor Technical Support Representatives with difficult cases
• Ensure the Knowledge documentation is available and reviewed periodically
• Ensures delivery of excellent customer service through fast and accurate processing of cases, communication and coordinating with other departments to resolve inquiries.
• Lead Major Incidents when required
• Assists management in ensuring performance goals are met.

Requirements

• Methodological approach to problem-solving
• Technically agile - Can operate with pace
• Clear and empathetic communication skills
• Autonomous & Proactive 
• Initiative to tackle problems that are not only client-facing
• Enthusiasm for growing in a changing fast-paced industry
• Demonstrate a desire for continuous learning and professional development
  

Preferred:

• Familiarity with RESTful APIs and Postman collections
• Experience in a Fintech or SAAS B2B company
• Looker/Big Data Queries 
• Automation Tooling/Logic building, or QA/Testing Experience (Beginner to Intermediate)

If you think you might be a good fit for us, and are keen to have a career in a fast-growing Fintech, please reach out and apply.  

Benefits

• 25 days holiday a year (plus bank holidays) in the UK, other applicants subject to country guidelines  
• We also offer an additional one days holiday after 1 years service up to the value of 5 days over 5 years 
• We’re serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, working from our amazing office space or work abroad for up to 30 days per year - Nomad Working 
• We offer enhanced Paternity and Maternity leave
• Comprehensive Private Medical Insurance through BUPA
• Comprehensive and tailored mental health support through an award winning provider
• Company Pension Scheme 
• £200 annual Learning and Personal Development budget
• £00 work from home set up allowance, which you can put towards your home office
• Cycle To Work Scheme 
• Access to many discounts through the Yapily Benefits Hub
• Employee Referral Scheme  which offers £1 0 per employee referral
• We have a monthly social budget to support getting together over pizza

Technical Support Engineer - Graduate Considered

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

If you're eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you.

Location:  Central London– 3 days in office / 2 days remote

Salary:  £28,000 - £35,000 + healthcare, pension etc.

Requirements for Technical Support Engineer - Graduate Considered

• Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline
li>At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
• Basic scripting knowledge in Python or Bash beneficial
• Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship / summer job)
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• You are keen to work in a client-facing technical role (opposed to taking the R&D route)

Responsibilities for Technical Support Engineer

• You will initially be fully trained on the software platform to understand the intricacies of the product
• You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
• Manage customer issues from initial report through to resolution
• Basic troubleshooting, and escalation of issues to the tech team
• Give an excellent customer experience throughout the resolution process

What this offers

• Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
• An exciting opportunity to support a cutting-edge machine learning platform
• A good remuneration and benefits package

Applications

If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link.

Keywords:  Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line / junior / trainee / graduate

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RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.