What Jobs are available for IT Support Technicians in the United Kingdom?
Showing 1359 IT Support Technicians jobs in the United Kingdom
UNPAID VOLUNTEER - IT Technicians / IT Support Officers
Posted 15 days ago
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Job Description
Role Title: IT Support Officer
Designation: ITM / ITO1/2
Division: Human Capital & Administration Division (IT Support Branch)
Number of Vacancies: 3
Role Nature: Voluntary
Minimum Time Requirements: 1 day per week on average
Location: Home-based
The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change.
We are looking to recruit a couple of highly motivated and enthusiastic volunteers serving as IT Support Officers to provide support for our computer systems and networks. More experienced candidates will be appointed as Senior IT Support Officer or IT Support Manager. IT Support Officers will also be given exposure to our projects on blockchain, artificial intelligence and other emerging digital technologies under development.
The ideal candidates will be responsible for providing frontline IT support for the BCI Volunteers with their IT requirements. As part of the Technology Officer Grade, the IT Support Officers will be responsible for the smooth running of server systems and ensuring that users get maximum benefits from them. This will include supporting and providing technical assistance to BCI Volunteers that are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. The successful candidates will also be required to test new products, run regular maintenance checks and keep abreast with information security issues.
Key responsibilities would include:
- Providing excellent support service to BCI Volunteers;
- Participating in troubleshooting and incident resolution activities;
- Ensuring performance pledges are met;
- Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers;
- Performing various regular checks and tasks across the Institute’s user accounts and perform any required actions;
- Producing high quality documentation and keeping it up-to-date, including the team support knowledge base;
- Creating simple solutions / services utilising out-of-the-box functionality, i.e. Office 365 or G-Suite;
- Maintaining knowledge of the Microsoft and G-Suite roadmap and new features in order to guide BCI Volunteers appropriately;
- Proactively and constantly seeking to learn and improve both self and team;
- Identifying where a support request may be a project requirement, capture technical requirements and produce a project specification; and
- Setting up new users' accounts and profiles and dealing with password issues.
Requirements
Skills & Abilities
- Demonstrable skills in Office 365 and G-Suite administration;
- Website maintenance and basic design skills;
- Excellent problem-solving skills;
- An ability to assess each BCI Volunteer’s IT knowledge levels;
- Proven ability to develop effective working relationships, work flexibly across professional and operational boundaries, and communicate professionally with internal stakeholders at all levels;
- Proven ability to effectively multitask and prioritise work;
- Excellent listening and questioning skills, combined with the ability to interact confidently with the BCI Volunteers to establish what the problem is and explain the solution;
- The ability to work well in a team;
- Following up with BCI Volunteers to ensure full resolution of issues;
- Being a logical thinker;
- Strong computer skills and good analytical skills;
- Training other staff members on troubleshooting and diagnosing problems;
- Familiarity with both PC and Mac Hardware and Software;
- Experience with Network Repairs and Analysis; and
- An excellent understanding of how software and operating systems work.
General & Specialist Knowledge
- Proficiency in the use of Microsoft Office, including Outlook, Word, Excel, Powe-rpoint is essential to perform in this role; and
- Up-to-date technical knowledge.
Education & Training
A good degree in one of the following subjects:
- Business information technology
- Business systems engineering
- Computer networking and hardware
- Computer science
- Computer software development
- Information technology
- Internet engineering
- Software engineering
Additional courses will be beneficial to the role: BTEC (Edexcel) National Certificate and Diploma IT Practitioners, City & Guilds (E-Quals) IT Practitioners Certificate and Advanced Diploma and OCR (iPRO) Certificate for IT Practitioners.
Relevant Experience
- Proven experience working in a similar role is essential;
- Experience of building constructive relationships with stakeholders; and
- Experience of working independently and with teams to drive forward projects using own initiative.
Benefits
What difference will you make?
Climate change and sustainability -These are two hot topic groups that have been headlining media outlets, dominating conferences & events, and gaining increasing traction in research and pilot projects. BCI is here as an expert platform to help governments, inter-governmental and regional organisations as well as relevant corporates to negotiate the complex landscape of emerging technologies for environmental good. We cement our expertise by putting in the hard work in researching, identifying and analysing the applications of emerging technologies so that informed decisions can be made by the stakeholders in the climate change and action network.
- Your mind will be mentally stimulated, hence providing you a sense of purpose;
- You will advance and boost your professional career by helping you to make professional connections and giving you real-world experience at the intersection between climate and emerging technologies; and
- Help you develop long-lasting professional relationships with others. People who come together to make the world a better place forge close connection.
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IT Help Desk
Posted today
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Job Description
IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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Help Desk Engineer
Posted today
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Job Description
An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
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IT Support/ Help Desk in Columbus, OH 43219
Posted 29 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 29 days ago
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Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
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Support Engineer (Computer Vision) Remote Opportunity
Posted 414 days ago
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Job Description
This is a remote position.
Skills Provision is actively searching for a Support Engineer.
The employing business is a growing AI entity that creates deep learning solutions for organisations globally.
In this hybrid role, the successful applicant will work with clients from pre-sales to post-implementation, offering specialist support. Blending this with sales, engineering, and customer success in a fast-paced environment.
Due to working patterns, this role requires individuals who can work under European and American time zone constraints.
Sector: IT
Location: Remote
Length of contract: Permanent
Salary and Package
$4000-$5000 per monthThe Role
This position is well suited to someone with an enthusiasm for customer engagement and technical innovation.
Duties include, but are not limited to:
Technical sales support: understanding the client’s needs for computer vision applications and explaining technical aspects during the sales process. Field application engineering: engage with customers directly to understand their challenges. Production Knowledge: offering specialised training for customers and supporting them with documentation, e.g., troubleshooting guidelines. Customer relationship management: efficiently communicate and maintain strong relationships with clients. Collaboration: work with other teams to relay client feedback and insights to improve functionality and experience. Requirements A minimum of 5 years of experience Basic experience in computer vision and machine learning would be advantageous Knowledge of network configurations and protocols, including troubleshooting Well-versed in cross-platform OS configuration, including Windows and Linux Experience using remote support software tools Log file inspection and analysis experience Basic scripting skills for automating routine tasks Problem solver Collaborative approach Professional English language skills are required (verbal and written) Benefits Personal days Flexible working Company retreats Stock options Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.Is this job a match or a miss?
Technical Support
Posted today
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Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice
Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.
You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources – think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.
Our company is at an exciting crossroads—we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.
This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.
This Role Is For You if You:
- Love technology. For you it's a passion that you want to turn into a career.
- Love helping users. You get satisfaction from helping others.
- Have a personal interest or background in coding and development (Base skills) that you are keen to build upon.
- Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so)
- Are keen to expand your skillset in cloud architecture, development, AI tools and devops.
- Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful.
- Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).
Your Key Responsibilities
Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.
- User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
- Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required.
- User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively.
- Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team.
- User account admin: Adding licenses, updating organisations and other account admin.
This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.
We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.
Job Type: Full-time
Work Location: In person
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Technical Support
Posted 8 days ago
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GE Vernova have a great opportunity for a Technical Support person to work across our grid automation products from our Stafford office.
This role will be to support low to medium complexity technical issues across our customer base.
**Job Description**
**Role Summary/Purpose:**
Reporting directly to the UK Service Leader, Technical Support will be a key member of the operations team.
The successful candidate will be providing customer support, answering customer queries covering GE installed Protection and Control systems.
In this role the suitable candidate is expected to work with defined parameters to make decisions, apply concepts to issues of low to moderate complexity, and resolve issues through immediate action or short-term planning.
**Essential Responsibilities:**
+ Execute the review, analysis and resolution of assigned customer application enquiries and adhering to business standards, practices, procedures, and product / deadline requirements.
+ Assist the Service team with timely management of the service agreement inquiring log and ensuring regular follow-ups towards providing a solution aligned with the agreed contract terms.
+ Coordinate with the Lead Application Engineers and ensure timely management of Level 1 and Level 2 inquiry log.
+ Assist with creating key KPIs and ensure that each is directly aligned with the goals and objectives.
+ Conduct regular reviews of KPIs to ensure they remain relevant and aligned with changing business objectives.
+ Analyse data collected to identify trends, patterns, and anomalies.
Incident Triage:
+ Receive and log customer support requests.
+ Assess the severity and complexity of issues to determine the appropriate response.
First-Level Support:
+ Provide initial troubleshooting guidance to customers over the phone or via remote assistance.
+ Utilise knowledge bases, FAQs, and troubleshooting guides to resolve common issues.
Escalation:
+ Escalate complex issues to higher-level support or specialised teams when necessary.
+ Document the escalation process and communicate with customers about next steps.
Customer Communication:
+ Maintain clear and professional communication with customers throughout the support process.
+ Provide updates on issue resolution and follow up to ensure customer satisfaction.
Knowledge Management:
+ Contribute to the development and maintenance of knowledge bases and troubleshooting documentation.
+ Share insights and solutions with the support team to improve overall efficiency.
**Required Experience:**
+ Previous experience in a customer facing technical support role.
+ Experience with GE product would be an advantage.
+ Familiarity with T&D sector would be useful.
+ Ability to organise, prioritise and achieve milestones and deliverables.
+ Effective problem identification and solution skills.
+ Sound judgment, levelheaded under pressure, with an ability to work on multiple enquiries simultaneously.
+ Excellent verbal and written communication skills with a strong customer focus and ability to cooperate with the different departments.
+ Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Technical Support Specialist
Posted today
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Technical Support Specialist (Temporary to Permanent – York Based)
Location: York
Contract Type: Temporary to Permanent
Salary: Competitive + benefits
About Us
Founded in 1987, Cellhire has always been the go-to for all things mobile. We are proud to be the only company in the UK with wholesale agreements with Vodafone, O2, EE, and Three networks, as well as our status as a network provider with the eSIMSmart brand.
With a wealth of experience in delivering critical connectivity, Cellhire has been trusted for major events such as the London 2012 Olympics and the NHS COVID-19 vaccination programme. We are the name to rely on for delivering the right connectivity solutions when they are needed most.
Our extensive channel partner programme, one of the largest in the UK, demonstrates our commitment to helping telecom-focused businesses secure new revenue streams. Cellhire is dedicated to providing innovative and dependable connectivity solutions that drive success for our partners and clients worldwide.
As part of our continued growth, we're looking for a Technical Support Specialist to join our team on a temporary basis, with the opportunity to become permanent for the right candidate.
The Role
As a Technical Support Specialist, you'll play a key role in supporting both internal teams and external customers with technical queries related to Cellhire's products and services. You'll help ensure that customer issues are resolved efficiently and that all equipment is maintained to the highest standards.
You'll also work closely with the Operations team, supporting the checking, dispatch and returns process for our devices.
Key Responsibilities
Technical Support
- Provide first-line technical support via email and ticket system.
- Assist the UK Sales and Operations teams with technical advice and troubleshooting.
- Contribute to the company's out-of-hours support rota (once fully trained).
- Maintain up-to-date knowledge of Cellhire products and services.
- Support testing and preparation of data equipment before dispatch.
Training
- Deliver training sessions on new products, updates, and inductions for new employees.
- Create and maintain clear, user-friendly technical support documentation.
Operations
- Assist with equipment checking, dispatch, and returns processes (approx. 10% of the role).
Customer First
- Provide a professional, courteous, and prompt service to all customers.
- Log all customer interactions and technical cases accurately using the internal ticketing system.
Quality
- Follow all company procedures in line with ISO 9001:2015 standards.
About You
We're looking for someone who is:
- Customer-focused with excellent communication skills.
- Confident working to tight deadlines and service level agreements.
- Able to prioritise effectively between internal and external requests.
- A team player with the ability to work independently.
- Comfortable explaining technical concepts in a clear, jargon-free way.
This role would suit someone from a retail telecoms background looking to move into an office-based technical support position.
What's on Offer
- Competitive salary
- 23 days holiday + bank holidays (increasing with service)
- Pension contribution
- Salary Sacrifice Scheme
- Life insurance
- Company-paid wellbeing schemes (optical and dental)
- Regular company-funded social events
Join Our Team
If you share our passion for innovation and customer excellence, we'd love to hear from you.
To apply, please send your CV and any supporting information to
Job Types: Full-time, Temporary, Temp to perm
Contract length: 3 months
Pay: From £24,500.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Work from home
Work Location: In person
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