12 IT Support Technicians jobs in Bedfordshire

We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.

T.

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Technical Support Engineer
£35,000-£38,500 + Yearly Bonus
ASAP start
Monday-Friday (half day Friday)

Are you a Field Engineer looking to be office based? Are you a Maintenance Engineer looking for a new opportunity? We'd like to hear from you.

An automotive company who are well established in what they do. You'll providing phone, email and Teams support for the maintenance of Petrol/Diesel Fuel Injection test equipment. Also, Hydrogen Fuel testing equipment is just around the corner.

You will be applicable to get an uncapped yearly bonus, last year this was paid at 18%. This is dependent on personal and company performance. You be also be rolled onto a really attractive pension scheme, one of the best I have seen…. The role is a Monday to Friday position, 8am to 4.30pm Monday to Thursday and 8am to 1.30pm Friday.

We're looking for someone who is ideally an ex-maintenance or field engineer and now looking for a desk based position. You'll be fault finding technical issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email.

You'll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary.

If you are interested in hearing more, please apply and Jack will be in touch to discuss.

• Location:  Hitchin
• Contract Type:  Permanent
• Salary:  £27,500 - £29,500 (Dependent on Experience)
• Hours:  39 hours per week

• Respond to and develop customer enquiries, providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner.
• Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions.
• Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management.
• Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve processes.
• Process orders, invoices, queries, credits, and complaints efficiently.
• Maintain a comprehensive knowledge of the company’s products, literature, and relevant regulations.
• Input and maintain accurate customer data within the CRM system.
• Collaborate on and independently manage the company’s social media activities to enhance customer engagement and brand presence.

• Proven experience in a busy customer service environment.
• Sales administration and web-based enquiry handling experience.
• At least 1 year of customer service experience.
• Excellent telephone manner and communication skills.
• Proficiency in MS Excel, Outlook, and ERP systems.
• Strong commitment to delivering a positive customer experience with a problem-solving approach.
• A willingness to learn about technical products and terminology.
• Background in Technical Sales, Purchasing, or Logistics, ideally within a manufacturing environment.
• Knowledge of CAD or technical drawings.
• Experience using ERP/CRM business software.
• Social media experience for business development purposes.

• Attractive pension scheme + free life insurance (3x annual salary)
• 23 days of annual leave plus Bank Holidays, with additional time off over Christmas and New Year
• Free on-site parking

Technical Support Engineer (Hydraulics/Pneumatics)

Milton Keynes

35,000 to 45,000 + Company Bonus + Generous Holiday + Company Pension + On the Job Training + Career Progress + Personalised Progression

Are you an Engineer with mechanical or technical design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to their team of expert engineers, offering on the job training, company bonus, company pension, good holiday structure and clear specialised routes for progression?

Do you want to join a well-established world leading company, taking the pneumatic automation industry by storm as they increase in turnover year upon year, looking to add to their valued engineering team, offering great company benefits, on the job training and great opportunities for career development?

On offer is a fantastic opportunity to join a leading pneumatic automation company, specialising in products, parts and equipment across a range of manufacturing industries, going from strength to strength with their bespoke solutions. With over 40 years of establishment and reaching 300 employees, this company is leading the way in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression.

In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts.

The ideal Technical Support Engineer would have come from a mechanical design engineering background or similar, looking to grow and develop their career in the hydraulics and pneumatics automation industry.

The Role :

• Providing technical support to customers and clients over the phone and via email
• Processing new requests and returns for products and equipment
• Ability to understand and learn about new products

The Person :

• Mechanical design engineering background or similar, such as HNC degree
• Good communication and customer service skills
• Looking for grow and develop their career

Keywords : Engineer, Technical Support, Pneumatics, Automation, Customer Service, IT, Milton Keynes, Leighton Buzzard, Bedford

Reference : 20762

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Technical Support Engineer (Pneumatic Automation)

Milton Keynes

35,000 to 45,000 + Company Bonus + Generous Holiday + Company Pension + On the Job Training + Career Progress + Personalised Progression

Are you an Engineer with mechanical or technical design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry leading worldwide pneumatic automative company, looking to expand their business and add to their team of expert engineers, offering on the job training, company bonus, company pension, good holiday structure and clear specialised routes for progression?

Do you want to join a well-established world leading company, taking the pneumatic automation industry by storm as they increase in turnover year upon year, looking to add to their valued engineering team, offering great company benefits, on the job training and great opportunities for career development?

On offer is a fantastic opportunity to join a leading pneumatic automation company, specialising in products, parts and equipment across a range of manufacturing industries, going from strength to strength with their bespoke solutions. With over 40 years of establishment and reaching 300 employees, this company is leading the way in the pneumatic automation industry, valuing their employees above all else by offering great benefits and clear routes for progression.

In this role you would be responsible for offering customer support over the phone on products and equipment, diagnosing any problems and issues as well as training on new pneumatic automative products and parts.

The ideal Technical Support Engineer would have come from a mechanical design engineering background or similar, looking to grow and develop their career in the pneumatic automation technology industry.

The Role :

• Providing technical support to customers and clients over the phone and via email
• Processing new requests and returns for products and equipment
• Ability to understand and learn about new products

The Person :

• Mechanical design engineering background or similar, such as HNC degree
• Good communication and customer service skills
• Looking for grow and develop their career

Keywords : Engineer, Technical Support, Pneumatics, Automation, Customer Service, IT, Milton Keynes, Leighton Buzzard, Bedford

Reference : 20762

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Our market leading client is growing their technical team and are looking for an experienced Electrical and Mechanical Engineer to join them as Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction and enjoy working closely with external sales teams to drive market growth., they have the perfect opportunity for you!

The Role:

The role involves supporting products and assisting in the applications that they could be used in. These technical questions come in via the phone, email and internal systems, from internal customers and external customers. The product range is large spanning from pneumatics to

electric drives, serial interface to chillers.

Key Responsibilities:

• Provide technical support through phone, emails, Teams calls and Webinars
li>Continuously develop your skills and knowledge in the industry
• Provide support and training to internal departments
• Provide showroom tours to customers

Requirements:

• Level 3 qualification in an Engineering discipline or relevant experience
• Methodical problem solver, organised and able to keep clear and comprehensive records
• Strong communication skills, both written and verbal. This role demands someone with the ability to
• be understood using a lot of communication channels
• Ability to work collaboratively with cross-functional teams
• Have technical knowledge, paired with an understanding of sales would be of benefit
• Enthusiasm for energy-saving initiatives and sustainability

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application.  If you wish to apply for further roles please do so.

Join Our Client as a 3rd Line Engineer in Milton Keynes!

Are you a skilled IT professional with a passion for problem-solving and a knack for delivering top-notch technical support? We are seeking a talented and motivated Senior IT Engineer to join our company.

Position: 3rd Line Technical Support Engineer

Location: Milton Keynes

Type: Permanent

Salary: £35,000 - £40,000

About Our Client:

Our client is a.

WHJS1_UKTJ

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts.

The successful candidates should have:

• A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
• Excellent customer service and communication skills (verbal and written)
• Be able to drive to site for the shift (must have own transport)
• Ability to prioritis.

WHJS1_UKTJ

Technical Support Engineer (Hydraulics/Pneumatics)

Milton Keynes

£35,000 to £45,000 + Company Bonus + Generous Holiday + Company Pension + On the Job Training + Career Progress + Personalised Progression

Are you an Engineer with mechanical or technical design knowledge, looking to come off the tools into a customer and client facing role, looking to take the next step in your career with an industry.