What Jobs are available for IT Support Technicians in Bedfordshire?
Showing 48 IT Support Technicians jobs in Bedfordshire
Technical Support Engineer
Bedford, Eastern
Mansell Recruitment Group Plc
Posted 2 days ago
Job Viewed
Job Description
The Company and the Role
Our client is seeking a Technical Support Engineer to join their expanding Service and Automation team. This is a newly created position designed for an experienced engineer with a strong background in special-purpose or automated machinery, who also enjoys problem-solving and supporting customers.
The role would be ideal for a Commissioning or Service Engineer looking to move into a more office-based, customer-focused environment, or for someone currently in a technical support or supervisory role who wants to continue using their hands-on expertise without direct team management responsibilities.
As the key point of contact for customers, you’ll be responsible for diagnosing and resolving technical issues remotely, maintaining high levels of service, and developing technical documentation, training materials, and knowledge resources to support both internal teams and external clients.
Responsibilities
- Act as the first line of technical support for customers experiencing equipment issues
- Provide remote assistance for mechanical, electrical, and control system faults.
- Carry out initial fault diagnosis using remote PLC connections and other diagnostic tools.
- Recommend corrective actions for faults and breakdowns on bespoke automated machinery.
- Manage customer communications through various channels, including phone, email, and service portals.
- Handle cases from start to finish, ensuring timely resolution and customer satisfaction.
- Support field service engineers with troubleshooting and technical advice when required.
- Maintain customer relationships throughout installation, maintenance, and repair activities.
- Create and update service manuals, technical documents, and support materials.
- Log and track all technical cases within the company’s CRM or ticketing system.
- Identify and report recurring issues to the engineering team for future design improvements.
- Contribute to and manage a technical knowledge base or wiki to streamline future support efforts.
Experience and Skills
Qualification in Mechanical or Electrical Engineering (HNC, HND, or equivalent).
Proven background working with automated machinery or complex mechanical/electrical systems.
Strong analytical and problem-solving skills with a practical, hands-on mindset.
Confident in reading and interpreting technical drawings and electrical schematics.
Familiar with ERP and CRM systems.
Excellent written and verbal communication skills, with the ability to create clear, structured technical documentation.
Desirable
Previous experience in a technical support or service engineering position.
Background in automation, robotics, packaging, or bespoke manufacturing machinery.
Working knowledge of PLCs, HMIs, and control systems.
Experience delivering technical training or customer demonstration
Salary
Salary will be discussed with your consultant during your call.
We operate and advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary roles.
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0
Technical Support Apprentice
Hemel Hempstead, Eastern
ThermoFisher Scientific
Posted 13 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.
**Discover Impactful Work:**
At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.
**A day in the Life:**
+ Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
+ Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
+ Manage implementation project tasks and timelines including data gathering, review, and software deployment.
+ Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
+ Perform remote management of servers and application installation, maintenance, and support.
+ Interact with remote laboratory instruments and PCs required to support the implementation process.
**Keys to Success:**
Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.
**Education**
+ Secondary school or equivalent experience required.
**Experience**
+ Knowledge of Windows network and system administration tasks.
+ Familiarity with standard MS Office software applications.
+ Collaborate across a variety of teams (geographic, business type, management style).
**Knowledge, Skills, Abilities**
+ Strong communication and interpersonal skills.
+ Ability to determine priorities and work independently.
+ Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
**This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.
**Discover Impactful Work:**
At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.
**A day in the Life:**
+ Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
+ Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
+ Manage implementation project tasks and timelines including data gathering, review, and software deployment.
+ Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
+ Perform remote management of servers and application installation, maintenance, and support.
+ Interact with remote laboratory instruments and PCs required to support the implementation process.
**Keys to Success:**
Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.
**Education**
+ Secondary school or equivalent experience required.
**Experience**
+ Knowledge of Windows network and system administration tasks.
+ Familiarity with standard MS Office software applications.
+ Collaborate across a variety of teams (geographic, business type, management style).
**Knowledge, Skills, Abilities**
+ Strong communication and interpersonal skills.
+ Ability to determine priorities and work independently.
+ Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
**This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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1
Technical Support Specialist
MK9 2EB Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their IT department, operating remotely. This role is vital in providing first-line and second-line technical assistance to internal staff and external customers, ensuring smooth IT operations and high levels of user satisfaction. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, installing and configuring software, and troubleshooting network connectivity problems. The ideal candidate will possess a strong understanding of common operating systems (Windows, macOS), networking protocols, and hardware components. Excellent problem-solving skills, patience, and the ability to explain technical concepts clearly to non-technical users are essential. Proficiency with ticketing systems and remote support tools is a must. You will contribute to maintaining and improving IT infrastructure by documenting issues, solutions, and creating knowledge base articles. Collaboration with other IT team members to escalate complex issues and contribute to system upgrades is also part of the role. This position requires a proactive approach to identifying potential IT issues and implementing preventative measures. While the role is fully remote, candidates should be based within a reasonable commuting distance of Milton Keynes, Buckinghamshire, UK for occasional team meetings or equipment collection if necessary. If you are passionate about technology and helping others, we encourage you to apply.
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2
Technical Support Specialist
MK1 1BW Milton Keynes, South East
£28000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and customer-focused Technical Support Specialist to join their growing team in Milton Keynes, Buckinghamshire, UK . This hybrid role offers a dynamic blend of remote work and office-based collaboration. You will be the primary point of contact for clients experiencing technical issues with our software products, providing timely and effective resolutions. Your responsibilities will include diagnosing and troubleshooting complex technical problems via phone, email, and chat support channels. You will maintain accurate records of customer interactions and resolutions in our CRM system. Escalating unresolved issues to the appropriate internal teams, such as development or engineering, and following up to ensure resolution will be a key part of your role. You will also contribute to the development of our knowledge base by creating and updating support documentation, FAQs, and tutorials. Proactively identifying trends in customer issues and providing feedback to the product development team to improve software functionality and user experience is highly valued. The ideal candidate will possess a strong technical aptitude, with excellent problem-solving and analytical skills. You should have a deep understanding of software applications and operating systems, with a passion for helping customers. Exceptional communication and interpersonal skills are essential, as you will be interacting with clients of varying technical expertise. Previous experience in a technical support or helpdesk role is required, preferably within a SaaS or software company. A relevant IT qualification or degree would be advantageous. This role requires you to be adaptable and willing to learn new technologies quickly. Joining our client means becoming part of a supportive and innovative environment where your contributions directly impact customer satisfaction and product success. You will have the opportunity to grow your technical expertise and career within a company that values its employees.
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3
Technical Support Team Lead
MK15 0DT Milton Keynes, South East
£38000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is looking for an experienced and empathetic Technical Support Team Lead to manage their customer support operations in **Milton Keynes, Buckinghamshire, UK**. This vital role involves leading a team of technical support specialists, ensuring the delivery of exceptional customer service, and resolving complex technical issues efficiently. The ideal candidate will possess strong technical acumen, outstanding problem-solving skills, and a proven ability to motivate and guide a support team. You will be responsible for maintaining high levels of customer satisfaction, optimizing support processes, and contributing to the continuous improvement of our products and services.
Key Responsibilities:
Key Responsibilities:
- Lead, coach, and mentor a team of technical support engineers, fostering a high-performance culture.
- Manage daily operations of the technical support department, ensuring timely and effective resolution of customer inquiries and issues.
- Develop and implement support policies and procedures to enhance efficiency and customer satisfaction.
- Monitor support ticket queues, performance metrics, and customer feedback to identify areas for improvement.
- Provide escalated technical support for complex hardware, software, and network issues.
- Train new team members on support tools, processes, and product knowledge.
- Collaborate with other departments (e.g., Engineering, Product Development) to identify and resolve root causes of recurring issues.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Maintain accurate documentation of support issues, resolutions, and knowledge base articles.
- Stay current with product updates, new technologies, and industry best practices in technical support.
- Conduct regular team meetings to discuss performance, challenges, and upcoming priorities.
- Manage staff scheduling and workload distribution to ensure adequate coverage.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
- Strong technical knowledge of operating systems (Windows, macOS), networking protocols, and common software applications.
- Proven experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills, both written and verbal.
- Demonstrated leadership and team management abilities.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in creating and managing knowledge base content.
- Certifications such as CompTIA A+, Network+, or ITIL Foundation are advantageous.
- Adaptable and willing to learn new technologies quickly.
- A proactive approach to identifying and addressing potential issues.
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4
Senior Technical Support Engineer
MK1 1AA Milton Keynes, South East
£40000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company specializing in enterprise software solutions, is seeking a highly skilled and customer-focused Senior Technical Support Engineer. This position is fully remote, offering the flexibility to work from your home office anywhere in the UK. You will be the primary point of contact for complex technical issues, providing expert-level assistance to our global customer base. This role demands a deep understanding of our software products, excellent troubleshooting abilities, and a passion for delivering exceptional customer service. You will also contribute to improving our support processes and product knowledge base.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and remote access tools for our suite of enterprise software products.
- Diagnose, troubleshoot, and resolve complex technical issues, including software bugs, integration challenges, and performance problems.
- Replicate customer issues in a test environment to identify root causes and develop effective solutions.
- Escalate critical issues to development and engineering teams, providing detailed problem descriptions and reproduction steps.
- Develop and maintain comprehensive documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Contribute to product improvement by providing feedback to the product development team based on customer interactions.
- Train and mentor junior support engineers, sharing technical expertise and best practices.
- Manage customer relationships, ensuring timely resolution and high levels of satisfaction.
- Participate in on-call rotations to provide 24/7 support as needed.
- Stay up-to-date with product updates, new features, and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or customer-facing engineering role, preferably within the SaaS industry.
- In-depth knowledge of (mention specific relevant technologies, e.g., cloud platforms like AWS/Azure, database technologies like SQL, API integrations, specific programming languages).
- Proven ability to diagnose and resolve complex technical issues efficiently and effectively.
- Excellent understanding of troubleshooting methodologies and problem-solving techniques.
- Strong communication, interpersonal, and customer service skills.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently, manage priorities, and thrive in a fully remote work environment.
- Self-motivated with a strong desire to learn and adapt to new technologies.
- Experience in mentoring or leading junior team members is a plus.
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5
Senior Technical Support Specialist
MK9 1AA Milton Keynes, South East
£40000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Join **our client**'s dedicated and fully remote support team as a Senior Technical Support Specialist! We are looking for an exceptional individual with a passion for problem-solving and a commitment to delivering outstanding customer service. In this role, you will be the first point of escalation for complex technical issues, providing expert assistance to our diverse customer base across various platforms. As a remote-first organization, we empower our team members with the tools and autonomy needed to excel, fostering a collaborative and supportive virtual environment.
Your primary responsibilities will include diagnosing and resolving intricate hardware, software, and network-related issues via phone, email, and chat. You will be responsible for documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of our support processes. Collaborating closely with engineering and product teams to identify recurring issues and advocate for product enhancements will be a key part of your role. You will also mentor and guide junior support staff, sharing your expertise and ensuring adherence to service level agreements (SLAs). Providing timely and effective customer feedback and troubleshooting assistance is paramount to maintaining high levels of customer satisfaction.
The ideal candidate will possess a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or escalation capacity, is required. Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is highly desirable. Excellent analytical, communication, and customer service skills are paramount. You must be patient, empathetic, and adept at explaining technical concepts to non-technical users. This is a fantastic opportunity to utilize your technical skills and problem-solving abilities in a rewarding, fully remote role, making a tangible difference to our customers.
Your primary responsibilities will include diagnosing and resolving intricate hardware, software, and network-related issues via phone, email, and chat. You will be responsible for documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of our support processes. Collaborating closely with engineering and product teams to identify recurring issues and advocate for product enhancements will be a key part of your role. You will also mentor and guide junior support staff, sharing your expertise and ensuring adherence to service level agreements (SLAs). Providing timely and effective customer feedback and troubleshooting assistance is paramount to maintaining high levels of customer satisfaction.
The ideal candidate will possess a Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior or escalation capacity, is required. Demonstrated expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common business applications is essential. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is highly desirable. Excellent analytical, communication, and customer service skills are paramount. You must be patient, empathetic, and adept at explaining technical concepts to non-technical users. This is a fantastic opportunity to utilize your technical skills and problem-solving abilities in a rewarding, fully remote role, making a tangible difference to our customers.
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6
Technical Support Engineer (Remote)
MK9 2ES Milton Keynes, South East
£30000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Engineer to join their fully remote support team. This role is crucial for providing exceptional technical assistance and troubleshooting to a global user base. You will be the primary point of contact for customers experiencing technical difficulties with our products and services. The ideal candidate will possess a strong understanding of software, hardware, and network systems, with the ability to diagnose and resolve complex issues efficiently and effectively. Responsibilities include responding to customer inquiries via multiple channels (email, chat, phone), documenting support tickets accurately in our CRM system, and escalating issues to higher-level support or engineering teams when necessary. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides to empower users and reduce support volume. A proactive approach to identifying recurring issues and suggesting product improvements is highly valued. You must be adept at explaining technical concepts in a clear and concise manner to both technical and non-technical audiences. Excellent problem-solving skills, patience, and a genuine desire to help customers are essential. This role requires strong self-discipline, time management, and the ability to work autonomously from a remote location. You will be expected to adhere to service level agreements (SLAs) and contribute to team goals for customer satisfaction. Continuous learning and staying updated with product updates and new technologies will be part of your development. This is an excellent opportunity for a dedicated support professional to grow their career within a forward-thinking technology company that prioritizes employee development and remote work flexibility.
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7
Senior Technical Support Engineer
MK1 1BB Milton Keynes, South East
£40000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled Senior Technical Support Engineer to join their established team in Milton Keynes, Buckinghamshire, UK . This role is crucial for providing advanced technical assistance to clients, resolving complex software and hardware issues, and ensuring customer satisfaction. You will be the primary point of contact for escalated technical queries, diagnosing intricate problems, and implementing effective solutions. The ideal candidate will possess extensive experience in troubleshooting, a deep understanding of IT systems, and a strong aptitude for problem-solving. Responsibilities include documenting technical issues, creating knowledge base articles, and collaborating with engineering teams to identify and fix product bugs. You will also be involved in training junior support staff and contributing to the continuous improvement of support processes. Excellent communication and interpersonal skills are essential, as you will interact with clients from various technical backgrounds. A proven ability to manage demanding situations with patience and professionalism is key. We are seeking an individual who is proactive, detail-oriented, and committed to delivering exceptional customer service. This role offers an excellent opportunity to work with cutting-edge technology and make a significant contribution to a leading company. A degree in Computer Science or a related field, along with industry certifications, would be advantageous. The successful candidate will be adept at explaining technical concepts clearly and concisely, both verbally and in writing. Join a dynamic team where your expertise will be valued and where you can grow your career.
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8
Senior Technical Support Engineer
MK7 6BQ Milton Keynes, South East
£40000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Senior Technical Support Engineer to join their dynamic team in Milton Keynes . This role is integral to providing exceptional technical assistance to our customers, resolving complex issues, and ensuring customer satisfaction. You will be responsible for diagnosing and troubleshooting hardware, software, and network problems, escalating critical issues when necessary, and documenting solutions for the knowledge base. The ideal candidate will possess a strong understanding of IT infrastructure, operating systems, and common software applications.
Key responsibilities include managing support tickets, prioritizing urgent requests, and communicating effectively with customers regarding issue status and resolution. You will also play a role in training junior support staff, contributing to the continuous improvement of support processes, and identifying trends in customer issues to suggest product enhancements. This position requires excellent analytical and problem-solving skills, combined with a patient and customer-centric approach. You will be expected to work collaboratively with cross-functional teams, including engineering and product development, to ensure timely and effective resolutions.
We require candidates with at least 5 years of experience in a technical support or helpdesk environment. A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified) is highly desirable. Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent communication skills, both written and verbal, are crucial for liaising with clients and internal teams. This is a hybrid role, requiring a balance of remote work and on-site presence in our Milton Keynes office. Join our innovative company and contribute to our commitment to delivering outstanding customer support.
Key responsibilities include managing support tickets, prioritizing urgent requests, and communicating effectively with customers regarding issue status and resolution. You will also play a role in training junior support staff, contributing to the continuous improvement of support processes, and identifying trends in customer issues to suggest product enhancements. This position requires excellent analytical and problem-solving skills, combined with a patient and customer-centric approach. You will be expected to work collaboratively with cross-functional teams, including engineering and product development, to ensure timely and effective resolutions.
We require candidates with at least 5 years of experience in a technical support or helpdesk environment. A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified) is highly desirable. Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent communication skills, both written and verbal, are crucial for liaising with clients and internal teams. This is a hybrid role, requiring a balance of remote work and on-site presence in our Milton Keynes office. Join our innovative company and contribute to our commitment to delivering outstanding customer support.
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