Help Desk Manager
Posted 7 days ago
Job Viewed
Job Description
Arcus FM are seeking for a Team Manager to join us on a permanent basis at our Redditch site.
You’ll be leading a small team of dedicated helpdesk Agents. Coaching and mentoring them to provide front line support to our client, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.
You’ll be working with the client as part of ring fenced team and managing various expectations at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.
You'll be a strong self-motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.
When you join us you will receive:
- Salary: £31,000 per annum
- Up to 4% bonus scheme, subject to achievement of targets.
- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Help Desk Manager
Posted 7 days ago
Job Viewed
Job Description
Helpdesk Manager
Location: Redditch
Type: Full Time, Permanent
Salary: Competitive, depending on experience
Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function.
You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement.
What you’ll do:
- Own and oversee day-to-day helpdesk operations
- Lead, support and develop a high-performing team
- Drive service quality, ticket resolution, and SLA compliance
- Identify trends and implement continuous improvements
- Collaborate with internal teams and engage with key clients and vendors
- Use data and reporting to make decisions, present insights, and build trust
What you’ll bring:
- Proven experience managing technical support or helpdesk teams
- A proactive mindset and enthusiasm for solving problems
- Solid grasp of service reporting, KPIs, and how to use them for improvement
- Great people skills – you’ll mentor your team and engage confidently with clients
- Comfort with technical environments (QSR, CCTV, or similar is a plus)
If you're a motivated leader who’s ready to take ownership of a critical support function and make a real impact, we’d love to hear from you.
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