7 IT jobs in the United Kingdom
Help Desk Administrator
Posted 4 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Help Desk Administrator
Posted 4 days ago
Job Viewed
Job Description
Help Desk Admin - FM/Construction
Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
- Proven experience working in a help desk or coordinator role within a Construction or FM environment.
- Strong verbal and written communication; confident dealing with clients and engineers.
- Competent user of Microsoft Office (Excel, Outlook, Word).
- Experience working in a Service & Maintenance or Facilities Management setting.
- Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
- Previous experience liaising with engineers and subcontractors.
Key Responsibilities
- Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
- Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
- Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Help Desk Team Leader
Posted 4 days ago
Job Viewed
Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help Desk Team Leader
Posted today
Job Viewed
Job Description
Job Title: Helpdesk Team Leader
Salary: 18.38 per hour
Schedule: Full-time, Monday - Friday, 08:00 - 17:00
Location: Worthing
Key Responsibilities:
- Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders.
- Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls and walk-ins) and utilize the CAFAM Planon system for dispatching tasks and maintaining structured workflows.
- Quality Assurance & Financial Oversight: Monitor SLA/KPI compliance (Balanced Score Card), handle complaints, and prepare operational reports. Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR).
- Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Experience / Skills:
- Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management.
- System Knowledge and Performance: Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively. Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment.
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels.
- Organisational and Problem-Solving Skills: Strong organisational and problem-solving skills with the ability to prioritise competing demands in a fast-paced environment. Proficiency in Microsoft Office and other digital collaboration tools.
- Compliance, Analysis, and Improvement: Understanding of health, safety, and compliance requirements. Ability to analyse service performance data and contribute to continuous improvement initiatives. Flexibility to adapt to changing priorities and client needs.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Help desk Administrator FM
Posted 4 days ago
Job Viewed
Job Description
Location: KENT
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Role Overview
We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.
You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.
Skills & Experience Required
Proven experience working in a help desk or coordinator role within a Construction or FM environment.
Strong verbal and written communication; confident dealing with clients and engineers.
Competent user of Microsoft Office (Excel, Outlook, Word).
Experience working in a Service & Maintenance or Facilities Management setting.
Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
Previous experience liaising with engineers and subcontractors.
Key Responsibilities
Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
IT Support Specialist / IT Help Desk Support at South Jordan, UT 84095
Posted 12 days ago
Job Viewed
Job Description
Location: South Jordan, UT 84095
Duration: 6-12 Months
Pay rate: $21/hr on W2
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Responsibilities include:
Demonstrate strong customer service skills to provide phone support, including:
istening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Produc ng accurate, detailed documentation at the client, problem, and incident level
Resolving conflict
Responsible for high-quality end-user technical support related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
Unde general oversight, provides after-hours and weekend support as needed. The position requires attention to detail, follow-through, teamwork focus and positive attitude.
A understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provi es investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required.
E cellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
P eferred work experience in a technical support role, but not required.
R quired Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
S lf-motivated and able to work on own initiative in a high-pressure environment.
Willing to work variable shifts including evenings, weekends, and public holidays.
Responsible for high-quality end-user technical support, related to enterprise software and hardware
n understanding of technology and the ability to apply that knowledge to support all existing systems
Pro ides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment.
Please let me know if you are interested in hearing more about this position. Also, feel free to forward this position to someone that you feel might be interested. Time is generally of the essence, so please respond as soon as you can. Thank you.
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