22 Itil Expert jobs in the United Kingdom

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NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

JIRA Workflow SME - Service Management

Rate: 580 a day

Duration: Initially 6 months

Location: Corsham - full time on site

Clearance: SC Clearance Required

You will join a global IT Consltancy who are delivering Digital Transformation to the MoD.

They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence.

This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management.

Key Duties and Responsibilities

• Design, build, and maintain JSM workflows, including request, incident, problem, and change management processes.
• Create and optimise automation rules to streamline ticket handling and escalation processes.
• Develop and manage Proforma forms for structured data capture and improved user experience.
• Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management).
• Administer and maintain the Assets module (Insight), including:
• Asset schema design
• Custom field integrations
• Attribute-based automation and relationships
• Implement and manage webhooks to integrate JSM with third-party systems and internal platforms.
• Develop reports and dashboards to track SLAs, performance metrics, and service trends.
• Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite.

Jira Software (JSW)

• Create and configure Jira projects, including permission schemes, issue types, and notification settings.
• Build and manage Kanban boards for Agile teams, ensuring alignment with sprint and workflow practices.
• Develop and refine team workflows to support project tracking, task management, and continuous delivery.
• Design and maintain dashboards and reports for team performance, backlog health, and throughput analysis.

Confluence

• Create and maintain a Knowledge Base integrated with JSM for user self-service and internal documentation.
• Build Confluence pages, templates, and hierarchies to support knowledge sharing and operational transparency.
• Implement tagging and labelling conventions to ensure discoverability and content consistency.

Required Competencies

• Proven experience configuring and administering Jira Service Management and Jira Software.
• Strong understanding of ITSM principles (Incident, Problem, Change, and Request Management).
• Experience with JSM Automations, Workflows, and Assets (Insight).
• Competence in building dashboards and reports using Jira Query Language (JQL).
• Understanding of Crowd or Atlassian Access for managing users, roles, and permissions.
• Knowledge of webhooks and API-based integrations.
• Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata.

Desired Competencies

• Atlassian certification
• Experience with ITIL 4, Agile, or DevOps frameworks.
• Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs).

IT Operations / Monitoring / Service Management Engineer

We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you'll be doing

• Acting as the first point of contact for event management queries and issues.
• Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.
• Maintaining operational integrity of monitoring systems, including user access and software version control.
• Supporting proactive identification and resolution of potential service issues before they affect customers.
• Assisting with documentation, reporting, and service improvement initiatives.
• Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.

What we're looking for

Essential skills & experience

• Strong knowledge of the Logic Monitor platform (LMCA certification desirable).
• Experience with N-able N-sight RMM agent deployment and maintenance.
• Skilled in creating and managing operational checklists for system health.
• Solid understanding of IT processes and event management within ITSM frameworks.

Desirable

• Familiarity with ITIL best practices (Event, Incident, and Problem Management).
• Experience in IT support or operations roles.

About you

• Proactive, flexible, and eager to learn.
• Strong analytical and problem-solving skills.
• Organised with excellent communication and collaboration abilities.

This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction.

About the job you're considering

The infrastructure landscape is evolving rapidly as organisations seek greater standardisation, automation, and strategic guidance on their journey to the cloud. At Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation—helping clients navigate complexity with clarity, creativity, and confidence.

We’re looking for a Enterprise Service Management Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within our clients to create enterprise strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable—while fostering collaboration and inclusion at every step.

Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: 
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management
• Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
• Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
• Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
• Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Solid experience in leading service integration and transformation initiatives, including designing and implementing target operating models and supporting business change.
• A consultative approach to solution design, with the ability to facilitate workshops, define service strategies, and deliver end-to-end Service Integration and Management (SIAM) solutions.
• A working knowledge of ITIL (certification preferred), and familiarity with frameworks such as COBIT, VeriSM, IT4IT. Experience with tools like ServiceNow is a plus.
• Ability to translate business needs into scalable, user-centric Enterprise Service Management solutions.
• Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
• A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. 
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want ‘ mean for you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. 
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way. 
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.  We find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. 

Get The Future You Want |

The Change Management Analyst is responsible for the day to day management of the IT Change Management process and reporting

Main Tasks:

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current 
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy 
• Adhering to IT governance and controls

Requirements

• 1–3 years of experience working within IT Service Management function.
• Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation 
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out. 

The Change Management Analyst is responsible for the day to day management of the IT Change Management process and reporting

Main Tasks:

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current 
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy 
• Adhering to IT governance and controls

Requirements

• 1–3 years of experience working within IT Service Management function.
• Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation 
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.