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A vacancy has arisen for a Customer Service Advisor for 80:20 Procurement Service Ltd. The role will support the buying teams with day to day administration. They will be responsible to ensure that we meet service delivery and deadlines are met.

The role will involve answering the telephones, processing customer orders and placing purchase orders with suppliers; expediting orders on a daily basis and producing reports as requested. The successful candidate will also be responsible for maintaining ePro which includes building catalogues with product details and creating logins for new users.

Candidates should be capable of working in a busy office environment with the ability to meet demanding targets within tight deadlines. Therefore the candidate must have good attention to detail to ensure accurately at all times. They should also be able to demonstrate good customer service, and have experience of working with Microsoft packages.

This role would be open to Graduates/School Leavers who are looking to start their career in an office environment and the role builds a good foundation for employees to progress within the company.

8020

80:20 Procurement Services Limited are a Consultancy and Supply & Distribution Company and have developed a unique business model that delivers added value for clients in a marketplace where customer service is critical. With over 70 years experience in strategic procurement and supply chain management 80:20 understands market requirements and is a leader in innovative supply solutions.

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatm.

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Key Responsibilities:

Qualifications:

Skills:

What We Offer:

• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer complaints, aiming for first-contact resolution.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify and report trends in customer inquiries and feedback.
• Adhere to company service standards and quality guidelines.
• Contribute to team goals and objectives.
• Proactively identify opportunities to enhance the customer experience.
• Participate in ongoing training and development sessions.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in customer service, call centre, or a similar role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Familiarity with CRM systems and customer support tools is an advantage.
• Ability to remain calm and professional under pressure.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• A passion for providing excellent customer service.

• Lead, train, and motivate a team of customer service representatives to achieve performance targets.
• Monitor and analyze customer interactions across various channels (phone, email, chat, social media) to ensure quality and efficiency.
• Develop and implement customer service policies, procedures, and training programs.
• Handle escalated customer issues and complaints, resolving them effectively and efficiently.
• Identify trends in customer feedback and work with other departments to implement improvements.
• Manage team schedules, workload distribution, and performance reviews.
• Ensure compliance with company standards and service level agreements (SLAs).
• Contribute to the development of customer service strategies and initiatives.
• Foster a positive and customer-centric team culture.
• Utilize CRM software and other customer service tools to manage interactions and track performance.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM systems and customer support software.
• Ability to analyze data and generate reports on team performance and customer satisfaction.
• Strong organizational and time-management skills.
• Ability to work effectively both independently and as part of a hybrid team.
• A passion for delivering outstanding customer experiences.

• Lead, mentor, and motivate a team of customer service representatives to achieve performance targets.
• Oversee daily customer service operations, ensuring efficient and effective issue resolution.
• Handle escalated customer inquiries and complex issues, providing timely and satisfactory solutions.
• Develop and implement customer service policies and procedures to enhance service quality.
• Monitor team performance through key metrics (e.g., response times, customer satisfaction scores, resolution rates) and provide regular feedback.
• Conduct training sessions and ongoing coaching for team members to improve their skills and knowledge.
• Collaborate with other departments to identify and address root causes of customer issues.
• Contribute to the development and implementation of new customer service initiatives and tools.
• Ensure compliance with company standards and service level agreements.
• Foster a positive and supportive team environment that encourages collaboration and professional growth.
• Analyze customer feedback and operational data to identify trends and areas for improvement.
• Act as a point of contact for customer inquiries and complaints, demonstrating strong problem-solving abilities.

• Proven experience in a customer service role, with demonstrated leadership or supervisory experience.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong understanding of customer service best practices and principles.
• Ability to motivate and inspire a team to achieve high performance.
• Proficiency in using customer relationship management (CRM) systems and helpdesk software.
• Excellent organizational and time management skills.
• Ability to work effectively in a hybrid work environment, managing responsibilities both in the office and remotely.
• A proactive approach to problem-solving and continuous improvement.
• A customer-centric mindset with a passion for delivering exceptional service.
• Experience in the energy or oil and gas sector is advantageous, given the location.
• Relevant certifications in customer service or management are a plus.

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people.

Role Details

• Location: York
• Pay Rate: 12.55 per hour

• Mileage Allowance: 0.45 per mile.
• Meal Allowance: 7.50 for every 5 hours worked, up to 15 for 10 hours

• Duration: Temporary contract until December 17, 2025
• Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays)
• Contract: Temporary, with weekly pay through Randstad.

• A valid UK driving license and your own car.
• The ability to travel up to 40 miles for assignments.
• Willingness to get business car insurance and complete a DBS check.
• Excellent communication skills and the ability to persuade people to participate in surveys.
• A self-disciplined and motivated attitude-you'll be working with minimal supervision.
• Proficiency with a laptop and smartphone for data entry and planning.

If you're interested, please email or call the team on (phone number removed) to learn more.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.